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Job Title: Reception Manager / Head ReceptionistHours: 42.5 hours per week, 5 days out of 7 daysPay: £32,000.00 per year
At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.
We are recruiting for a full-time Hotel Reception Manager / Head Receptionist.
This is a permanent role to include weekends and be able to work both early and late shifts.
Key responsibilities include overseeing check-in/check-out of guests, handling inquiries and special requests, and managing a reception team.
Ensuring a smooth and efficient guest experience:, Guest service: Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience., Operations management: Manage all front desk operations, including check-in/check-out.
guest inquiries and supporting reservations., Team leadership: Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team., Problem-solving: Handle guest complaints and special requests, such as room service, taxi bookings, or wake-up calls., Sales and promotion: Use sales skills to promote additional hotel services and facilities., Reporting and analysis: Work with senior management to improve service standards through performance analysis and reporting.
Required skills and experience, Leadership: Demonstrated ability to lead and motivate a team., Customer service: Strong focus on providing excellent guest service., Operational knowledge: Experience in managing front desk operations, supporting reservations, and guest relations., Technical skills: Proficiency with property management systems, booking and reservation systems is required., Communication: Excellent communication and interpersonal skills., Experience: A minimum of two years in a similar role is required.
Job Types: Full-time, Permanent
Benefits:, Company pension, Free parking
Work Location: Onsite
Please click ‘Apply' to forward a copy of your CV. ....Read more...
Type: Permanent Location: South London, England
Start: ASAP
Salary / Rate: Up to £32000.00 per annum
Posted: 2025-12-05 12:29:14
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An exciting opportunity has arisen for a Hotel General Manager to join an award winning 4-star hotel, known for its breathtaking location and high standards in hospitality, combining exceptional service with top-tier spa and dining experiences.
As a Hotel General Manager, you will oversee all aspects of the hotels operations, from guest experience to financial management and be responsible for driving the hotels success, maintaining high standards, and leading a large team to deliver excellence.
This role offers salary range of £60,000 - £70,000 and benefits.
They are looking for someone who stays for over a year at a time.
You will be responsible for:
* Lead daily operations across all departments, ensuring seamless coordination between hotel, spa, and F&B functions.
* Manage the financial performance of the property, including budgeting, P&L oversight, and cost control.
* Drive commercial initiatives and growth in key areas such as weddings, dining, and spa services.
* Mentor and develop a high-performing team, ensuring accountability and growth.
* Monitor guest feedback, implementing continuous improvement strategies.
* Represent the hotel within the local community and industry, maintaining strong external relationships.
What we are looking for:
* Previously worked as a Hotel General Manager, Hotel Operations Manager, Hospitality General Manager, General Manager, Operations Manager, Restaurant Manager, Hospitality Manager or in a similar role.
* At least 5 years' experience in senior leadership roles within luxury hotels, resorts, or high-volume establishments.
* Experience working in banqueting, 4 star hotels and Spa.
* Strong financial acumen, with a proven track record of managing budgets and delivering profitability.
* A passion for hospitality, wellness, and creating unforgettable experiences.
* Experience or an understanding of spa and wedding operations would be beneficial.
Shift: 9am - 5pm
Whats on Offer
* Competitive salary
* Live-in accommodation available for an initial term
* Opportunities for career development within the wider business
* Staff discounts across a range of properties
* Beautiful working environment in a stunning location
* Full support from central teams in HR, Finance, Marketing, Revenue, and Central Reservations.
This is a fantastic opportunity to take the next step in your career and lead a prestigious property in one of the UKs most picturesque regions.
Apply today!
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Cumbria, England
Start:
Duration:
Salary / Rate: £60000 - £70000 Per Annum
Posted: 2025-11-16 23:35:02
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An exciting opportunity has arisen for a Hotel Operations Manager to join an award winning 4-star hotel, known for its breathtaking location and high standards in hospitality, combining exceptional service with top-tier spa and dining experiences.
As a Hotel Operations Manager, you will oversee all aspects of the hotels operations, from guest experience to financial management and be responsible for driving the hotels success, maintaining high standards, and leading a large team to deliver excellence.
This role offers salary range of £60,000 - £70,000 and benefits.
They are looking for someone who stays for over a year at a time.
You will be responsible for:
* Lead daily operations across all departments, ensuring seamless coordination between hotel, spa, and F&B functions.
* Manage the financial performance of the property, including budgeting, P&L oversight, and cost control.
* Drive commercial initiatives and growth in key areas such as weddings, dining, and spa services.
* Mentor and develop a high-performing team, ensuring accountability and growth.
* Monitor guest feedback, implementing continuous improvement strategies.
* Represent the hotel within the local community and industry, maintaining strong external relationships.
What we are looking for:
* Previously worked as a Hotel General Manager, Hotel Operations Manager, Hospitality General Manager, General Manager, Operations Manager, Restaurant Manager, Hospitality Manager or in a similar role.
* At least 5 years' experience in senior leadership roles within luxury hotels, resorts, or high-volume establishments.
* Experience working in banqueting, 4 star hotels and Spa.
* Strong financial acumen, with a proven track record of managing budgets and delivering profitability.
* A passion for hospitality, wellness, and creating unforgettable experiences.
* Experience or an understanding of spa and wedding operations would be beneficial.
Shift: 9am - 5pm
Whats on Offer
* Competitive salary
* Live-in accommodation available for an initial term
* Opportunities for career development within the wider business
* Staff discounts across a range of properties
* Beautiful working environment in a stunning location
* Full support from central teams in HR, Finance, Marketing, Revenue, and Central Reservations.
This is a fantastic opportunity to take the next step in your career and lead a prestigious property in one of the UKs most picturesque regions.
Apply today!
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Cumbria, England
Start:
Duration:
Salary / Rate: £60000 - £70000 Per Annum
Posted: 2025-11-16 23:35:02
-
An exciting opportunity has arisen for a General Manager to join an award winning 4-star hotel, known for its breathtaking location and high standards in hospitality, combining exceptional service with top-tier spa and dining experiences.
As a General Manager, you will oversee all aspects of the hotels operations, from guest experience to financial management and be responsible for driving the hotels success, maintaining high standards, and leading a large team to deliver excellence.
This role offers salary range of £60,000 - £70,000 and benefits.
They are looking for someone who stays for over a year at a time.
You will be responsible for:
* Lead daily operations across all departments, ensuring seamless coordination between hotel, spa, and F&B functions.
* Manage the financial performance of the property, including budgeting, P&L oversight, and cost control.
* Drive commercial initiatives and growth in key areas such as weddings, dining, and spa services.
* Mentor and develop a high-performing team, ensuring accountability and growth.
* Monitor guest feedback, implementing continuous improvement strategies.
* Represent the hotel within the local community and industry, maintaining strong external relationships.
What we are looking for:
* Previously worked as a Hotel General Manager, Hotel Operations Manager, Hospitality General Manager, General Manager, Operations Manager, Restaurant Manager, Hospitality Manager or in a similar role.
* At least 5 years' experience in senior leadership roles within luxury hotels, resorts, or high-volume establishments.
* Experience working in banqueting, 4 star hotels and Spa.
* Strong financial acumen, with a proven track record of managing budgets and delivering profitability.
* A passion for hospitality, wellness, and creating unforgettable experiences.
* Experience or an understanding of spa and wedding operations would be beneficial.
Shift: 9am - 5pm
Whats on Offer
* Competitive salary
* Live-in accommodation available for an initial term
* Opportunities for career development within the wider business
* Staff discounts across a range of properties
* Beautiful working environment in a stunning location
* Full support from central teams in HR, Finance, Marketing, Revenue, and Central Reservations.
This is a fantastic opportunity to take the next step in your career and lead a prestigious property in one of the UKs most picturesque regions.
Apply today!
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Cumbria, England
Start:
Duration:
Salary / Rate: £60000 - £70000 Per Annum
Posted: 2025-11-11 17:16:36
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Cluster Reservations ManagerSalary: €NegotiableLocation: Milan, ItalyAn hospitality group with a diverse portfolio of luxury and lifestyle properties is seeking a Cluster Reservations Manager to join its Milan-based team.
The company is known for its high service standards, distinctive guest experiences, and commitment to operational excellence.The Cluster Reservations Manager will oversee and coordinate the reservations function for a portfolio of luxury properties within the group.
Based in Milan, this role ensures the highest standards of efficiency, accuracy, and personalized service throughout the booking process, while optimizing room revenue and maintaining alignment with brand values and operational excellence.Key Responsibilities
Lead and manage the centralized reservations team for multiple properties, ensuring smooth daily operations and effective communication with on-site and regional teams.Oversee all aspects of the reservations process, including individual, group, and corporate bookings, to ensure accuracy and service excellence.Implement and monitor rate strategies, availability controls, and distribution channels in collaboration with the Revenue and Sales teams.Analyse booking trends, reports, and market data to optimize occupancy and revenue performance.Ensure that all reservations are handled in accordance with company standards and that guest preferences are accurately communicated to the relevant departments.Manage relationships with travel partners, OTAs, and corporate clients.Coach, train, and develop the reservations team, fostering a culture of service excellence, teamwork, and accountability.Collaborate closely with the Revenue, Sales, and Marketing departments to ensure a unified commercial strategy.Maintain a strong focus on sustainability and guest wellbeing, aligning operational decisions with the brand’s guiding principles.
Qualifications & Experience
Minimum 3–5 years of experience in a Reservations Manager or Cluster Reservations Manager role within luxury hospitality.Strong knowledge of PMS, CRS, and channel management systems (e.g., Opera, SynXis, or similar).Proven ability to lead and develop a team in a multi-property environment.Excellent communication and interpersonal skills, with fluency in Italian and English (additional languages a plus).Strong analytical and commercial acumen with attention to detail.A passion for excellence, service, and sustainability.
Cluster Reservations ManagerSalary: €NegotiableLocation: Milan, ItalyIf you would like to have more information about the role, please apply or send your cv to maria@corecruitment.comGet social……http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Type: Permanent Location: Milan, Lombardy, Italy
Start: ASAP
Duration: .
Salary / Rate: Competitive
Posted: 2025-11-03 09:42:54
