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Global IT Support Service Desk Analyst (11am - 7pm)
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Location: City of London
Salary: £48,000 - £52,000 per annum
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Are you an IT Professional looking for an exciting new role?
About the company
Our client is a leading legal firm based in London, with a state-of-the-art office & facilities.
Position Overview
The Global IT Support Service Desk offers continuous, high-level support via phone and email to all staff.
In the role of Service Desk Analyst, you will primarily address incoming requests through these communication channels, providing swift and effective solutions.
Responsibilities
, Addressing customer requests promptly with a focus on exceptional service.
, Monitoring ticket status, following up with technicians, and contacting users after resolution for quality assurance.
, Responding to Service Desk calls, resolving issues on first contact, and escalating complex cases to technicians.
, Logging inquiries and maintaining accurate records in the Service Desk tracking system.
, Participating in training to stay updated on current and new technologies for effective support.
, Following the Firm's Policies and Procedures while providing user support and utilizing best practices.
, Assisting with additional tasks and projects to support Service Desk operations.
Candidate Requirements
Essential Skills and personal qualities
, Strong communication skills with the ability to develop tactical plans.
, Proficient in operating systems and core applications, including Microsoft Windows 10, Office 365 Suite.
, Excellent troubleshooting skills for PC-related issues.
, Intermediate networking knowledge, including wireless technologies.
, Familiar with Internet Explorer, Firefox, and Microsoft Edge browsers.
, Available for on-call and overtime work as needed.
, Extensive experience in a professional services environment, preferably within a law firm.
, Preferred experience at a team lead level or above, with knowledge of iManage Work, Citrix/VPN, Microsoft Multi-factor Authentication, and ITSM ticket management systems.
, Bachelor's degree preferred.
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £48000 - £52000 per annum
Posted: 2024-11-04 17:07:55
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2nd Line Engineer
3 month initial contract £300 - £325 p/d (inside IR35)
Full time onsite in London
IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for initial 3 month contract.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.You'll require experience supporting the following:
Windows OS Support (Windows 10)
Active Directory and Office 365 Admin
Microsoft Teams
Supporting anti-virus products (not Crowdstrike in this case...)
Ideally an understanding of web gateway filtering.
An understanding of networking concepts including support of VPN's
Experience working on a service desk / management and prioritization of ticket queues.
Experience working with ServiceNow would be beneficial although is not a requirement.
....Read more...
Type: Permanent Location: London, England
Start: ASAP
Duration: 3 month
Salary / Rate: £300 - £325 per day + inside IR35
Posted: 2024-11-04 17:01:07
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2nd Line Infrastructure Engineer (Hybrid)
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Location: City of London
Salary: £70,000 - £75,000 per annum
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Are you an IT Professional looking for an exciting new role?
About the company
Our client is a leading legal firm based in London, with state of the art office & facilities.
Position Overview
As Desktop Infrastructure Engineer you will manage SCCM deployments, maintain system images, and troubleshoot Windows OS and Citrix issues.
The role involves effective communication with technicians and users across Europe and Asia, ensuring high-quality support and consistent infrastructure standards.
Responsibilities
, Manage SCCM deployments, applications, and system images.
, Resolve Windows OS issues to reduce user disruption.
, Provide advanced Citrix troubleshooting for performance stability.
, Support and document requirements for Group, Azure/Entra, and Intune policies.
, Act as the main contact for technicians across Europe and Asia.
, Align infrastructure standards with US counterparts.
, Build strong connections with service teams and users.
, Gather feedback and ensure consistency across regional infrastructure.
Candidate Requirements
Essential Skills and personal qualities
, Proven experience in endpoint infrastructure management with SCCM and Windows OS troubleshooting.
, Strong knowledge of Citrix environments and troubleshooting techniques.
, Familiarity with Group Policies, Azure/Entra, and Intune policies.
, Excellent problem-solving skills with a proactive, solution-oriented approach.
, Ability to work independently and collaboratively in a fast-paced, multicultural setting.
, Experience supporting users across Europe and Asia is advantageous.
, Proficiency in SCCM, Citrix, Windows OS (10 & 11), Office 365, Azure, Intune, PowerShell, and ServiceNow.
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £70000.00 - £75000.00 per annum
Posted: 2024-11-04 12:51:00
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The Role: Electrical Design Engineer
Salary up to £50k DOE
25 Days Holiday plus Stats
Discretionary Bonus Scheme
4.5% Contributory Pension
Life Insurance
Health Cash Plan
Cycle to Work Scheme
My Client is looking to hire a skilled Electrical Design Engineer.
In this pivotal role, youll contribute to the design of electrical equipment for industrial applications.
Your responsibilities will include implementing electrical best practices, adhering to industry standards, and collaborating with the design team to create innovative solutions.
The successful candidate should have hands-on design experience and a solid grasp of electrical engineering principles, along with basic knowledge of mechanical design
The Company
An electrical equipment manufacturer based in Leicestershire who design and manufacture electrical equipment used in industrial automation and many other markets./ Supplying large contractors throughout Europe
Key Responsibilities
- Review design requirements and produce design calculations and production documentation (resistor element and design overview sheets).
- Apply relevant design, regulatory, and industry standards.
- Produce electrical wiring diagrams using AutoCAD Electrical and corresponding component layouts.
- Review and approve design information from other team members.
- Adhere to quality systems, including using Engineering Change Orders (ECOs) to document changes.
- Oversee the CE marking process on new designs including performing DFMEAs.
- Participate in research, development, and product testing as agreed with the Division Director.
- Conduct technical investigations, perform root cause analysis, and initiate corrective actions.
- Provide technical support to Production, Sales, Service, and Customer Support.
- Deliver projects on schedule and within budget, managing a complex workload efficiently.
- Identify and apply new industry-wide processes within the company.
- Perform additional duties as required.
The Right Person
The successful Electrical Design Engineer will have a minimum of 3 years experience and be educated to degree level in Electrical Engineering as well as the following key skills:
- A high level of competency with Autodesk AutoCAD Electrical is required
- A CAD software package such as Autodesk Inventor, Creo, Siemens would be an advantage.
- Knowledge of, and experience of designing in accordance with IEC 60204 and IEC 61439.
- Experience of the product CE marking process and DFMEA.
Interested? Here are your three options
1.
This is the job for me, I meet all the requirements Call now and lets talk through your experience.
Ask for Jon Webster on between 8.30am 5.30pm
2.
I think Im right for this position, but Im not sure about some of the detail Click apply now so I can read your CV and come back to you.
3.
Im interested but need to know more about what this job can offer me email jon@precisionsearch.uk with your CV and questions and I will reply with more detail.
Precision are committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPTP ....Read more...
Type: Permanent Location: Leicester,England
Start: 04/11/2024
Salary / Rate: £35000 - £50000 per annum
Posted: 2024-11-04 10:02:09
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The Role: Technical Support Engineer
Salary up to £36k DOE
Generous Company Pension Contribution
My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their in-vehicle and out station camera systems and back-office software.
This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance
Key Responsibilities
- Provide first-line technical support to customers experiencing issues with in-vehicle and out station camera systems and back-office software.
- Diagnose and troubleshoot customer reported problems using remote diagnostic tools and clear communication.
- Escalate complex issues to senior engineers or development teams for further resolution.
- Document technical solutions and maintain a knowledge base for future reference.
- Collaborate with internal teams (DevOps) to ensure customer satisfaction.
- Stay up-to-date on the latest technologies related to in-vehicle camera systems and back-office software.
- Participate in ongoing training programs to maintain technical expertise.
- May provide on-site technical support to customers when necessary (depending on location).
The Right Person
The successful Technical Support Engineer will will have a Minimum 2 years of experience in technical support, preferably in a hardware and software environment as well as the following key skills:
- Strong understanding of computer hardware and software principles.
- Experience troubleshooting electronic devices and software applications.
- Excellent problem-solving and analytical skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong working knowledge of remote desktop tools is desirable.
- Strong working knowledge of Linux systems a plus
- Strong working knowledge of network infrastructure
- Experience with video surveillance systems and software a plus
Interested? Here are your three options
1.
This is the job for me, I meet all the requirements Call now and lets talk through your experience.
Ask for Jon Webster on between 8.30am 5.30pm
2.
I think Im right for this position, but Im not sure about some of the detail Click apply now so I can read your CV and come back to you.
3.
Im interested but need to know more about what this job can offer me email jon@precisionsearch.uk with your CV and questions and I will reply with more detail.
Precision are committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPTP ....Read more...
Type: Permanent Location: Chipping Norton,England
Start: 04/11/2024
Salary / Rate: £34000 - £38000 per annum
Posted: 2024-11-04 10:02:05
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.NET Developer, .NET 8, C#, Azure, JavaScript, Agile - Kidderminster
(Tech stack: .NET Developer, .NET 8, ASP.NET, C#, React, Angular 17, Microservices, Vue.js, TypeScript, Azure, Web API 2, Agile, SQL Server 2022, Programmer, Full Stack Engineer, Architect, .NET Developer, Urgent)Be the first of your friends to declare, “I love where I work!” and actually mean it.
Laugh hard and work hard with some of the best and brightest in the tech industry.
Our client has created the world's first marketplace for live experiences by developing the technology that lets anyone create, share and find new things to do.
Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month!
They are looking for .NET Developer to help them dramatically expand and improve their set of products while simultaneously supporting a massive increase in the capacity of their systems.
They have been extremely picky about assembling a team of smart, humble people who are passionate about creating amazing products.
They work in an agile manner and believe strongly that small cross-functional teams empowered to make decisions and move fast is the best way to work.
This is an unbeatable opportunity for .NET Developer who hope to work on and deliver world class software in a friendly, fun, and innovative environment.
The ideal .NET Developer candidates should have strong experience with: .NET, .NET Core / ASP.NET MVC, C# and SQL Server.
Our client will provide you with industry recognised training into: .NET 8, JavaScript, React, Angular 17, Microservices, MongoDB, Vue.js, TypeScript, Azure, AWS, Web API 2, Entity Framework, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and SQL Server 2022.
Their benefits include the following:
Bonus (15%).
Generous stock option plan.
Medical, dental and vision insurance.
Company pension.
Choice of computer and gear.
All the coffee delivered to your desk you can order!
Snack filled kitchen.
Awesome work environment at a company with a huge vision.
Killer office with an onsite gym and games room!
Location: Kidderminster, UK / Remote Working
Salary: £35,000 - £55,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRUKNETRECNOIRUKREC ....Read more...
Type: Permanent Location: Kidderminster, England
Start: ASAP
Duration: Permanent
Salary / Rate: £35000 - £55000 per annum + Bonus + Pension + Benefits
Posted: 2024-11-04 02:00:35
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Job Title: Health, Safety, and Wellbeing Administrator Location: Horndean, Portsmouth (2 days per week on-site) Salary: £12.83 PAYE / £16.60 Umbrella Contract: Temporary, 9 months Hours: Full-time
About the Role We are looking for an enthusiastic Administrator to join our Health, Safety, and Wellbeing team for a 9-month period.
This is a great opportunity to contribute to a motivated and supportive team environment, where you'll play an important role in supporting various health and safety functions. Your tasks will range from assisting with projects and managing the Health and Safety helpdesk to organizing health surveillance appointments and liaising with our Occupational Health Provider.
You will also support our Eye Care Voucher programme and manage non-complex accident and incident reports. We'll provide you with the training and support needed to succeed in this role, working in a friendly and encouraging environment. Key Duties and Responsibilities
Project Support: Collaborate on health and safety projects, contributing to ongoing team initiatives.
Health Surveillance: Organize and schedule health appointments, ensuring timely and efficient management of our health surveillance program.
Helpdesk Management: Manage the Health and Safety helpdesk, addressing routine inquiries and providing administrative support.
Eye Care Program: Support the administration of our Eye Care Voucher programme, liaising with team members as required.
Incident Management: Handle non-complex accident and incident reports, following up as needed.
About You If you're a people person, have a good working knowledge of Microsoft applications, a willingness to learn, and the ability to work independently, we would love to hear from you.
Your work will require a commitment to delivering excellent service, supporting both team members and external contacts. Key Requirements:
Strong interpersonal skills and customer-focused attitude
Competency with Microsoft applications and other database systems
Ability to work on your own initiative while being part of a collaborative team
Willingness to work on-site in Horndean two days a week, midweek, to collaborate directly with our Health Advisor and Admin Assistant (specific days can be discussed at the interview stage)
Who We Are Abri is one of the UK's largest housing providers, managing over 50,000 homes and serving 114,000 customers across 36 local authorities.
We're committed to delivering safe, sustainable, and high-quality homes, and we're deeply invested in supporting the communities we serve. With plans to invest £689 million in building safety and energy efficiency, and deliver 10,000 affordable homes by 2030, we're driven by a mission to create communities where everyone can thrive.
Our regional approach allows us to deliver services tailored to local needs, connecting closely with customers and partners alike. ....Read more...
Type: Contract Location: Waterlooville, England
Salary / Rate: Up to £12.83 per hour
Posted: 2024-11-01 12:02:38
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Front Office Manager - 4-Star Hotel - Dublin - €38-45K
MLR are seeking a dynamic and dedicated Front Office Manager to join a bustling 4-star hotel in Dublin City Centre.
In this key leadership role, you'll be responsible for delivering exceptional guest experiences, overseeing front desk operations, and leading a talented front office team.
You'll collaborate closely with department heads to implement strategies that enhance guest satisfaction, elevate service quality, and maximise revenue opportunities.
This is a fantastic career opportunity for someone to build something exciting, to enhance and develop their skills and under the mentorship and guidance of a fantastic group and team.
For more information, please submit your CV via the link below.
....Read more...
Type: Permanent Location: Dublin City Centre, Republic of Ireland
Salary / Rate: €38000 - €45000 per annum
Posted: 2024-11-01 08:35:03
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The Job
The Company:
Design Engineer
With over 50 years of global leadership in designing and manufacturing reliable and innovative environmental solutions.
Comprehensive spill solutions portfolio includes containment booms, recovery systems, and storage solutions, complemented by training, installation and commissioning services.
Provides skimming systems for liquids and hydrocarbons in tanks, pits, and sumps across diverse industrial sectors.
Strong emphasis on environmental protection and sustainability, supported by industry accolades and a dedicated management team.
UK-based design and manufacturing facility ensures prompt delivery of top-quality products.
Investments in factory equipment demonstrate commitment to sustainability, resulting in reduced lifetime costs and carbon footprints.
Offers refurbishment services to prolong the lifespan and value of products, contributing to long-term sustainability initiatives.
The Role of the Design Engineer
Tailor bespoke units to meet specific client requirements when standard systems do not suffice.
Experience in 3D CAD design is essential.
Experience preferred in Autodesk and Solidworks to ensure seamless integration into design processes.
Primary responsibility involves gathering technical specifications from clients to inform design elements.
Work closely with Engineering and Project Managers to execute projects efficiently.
Opportunities to lead projects independently, alongside active involvement in team-based initiatives.
Maintain adherence to Key Performance Indicators (KPIs) centered around project hours; ensure projects are completed within allocated timeframes.
Flexibility to adapt and contribute to various project tasks as required, demonstrating a proactive approach to team collaboration and project success.
Benefits of the Design Engineer
£40k - £50k
Company pension
Health Care
Reduced Travel
The Ideal Person for the Design Engineer
Experience of working in an Engineering (mechanical) environment is essential.
Experience of purchasing from subcontract manufacturing companies is essential.
Understanding of engineering drawings.
High level of PC literacy; especially in Excel.?
Experience of an ERP system essential, Navision ERP system desirable (but not essential as training will be given.
Experience of initiating, negotiating, finalising and formalising product procurement.
Must possess a strong customer service orientation and sense of urgency whilst working in an organised manner.
Ability to travel throughout the UK.
Commitment and ability to work accurately under pressure and to tight deadlines.
Good analysis and communication (written and oral) skills essential.
If you think the role of Design Engineer is for you please apply now!
Consultant: Darren Wrigley
Email: darrenw@otrsales.co.uk
Tel no.
0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector.
We place all levels of personnel, up to Director across the UK and internationally. ....Read more...
Type: Permanent Location: Southampton, Hampshire, England
Start: ASAP
Duration: FULL TIME
Salary / Rate: £40000 - £50000 Per Annum Benefits
Posted: 2024-10-31 13:22:17
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As Service Manager you will be joining a highly successful market leading global manufacturing business based in Banbury.
The role is full time and permanent offering a salary of up to £50,000.
The company are on a real path of growth, and this is an opportunity to be part of this.
Purpose of the role: To support and manage the engineers working across projects in the UK and Ireland delivering exceptional levels of customer service.
With frequent client visits in the UK and Ireland the role is 3 - 4 days office based with 1 day out in the field.
Key Accountabilities and Responsibilities of the Service Manager:
Directing and delegating service tasks
Monitoring current projects to ensure project delivery
Managing service team, training and coaching
Monitoring customer complaints, create methods to improve service delivery
Managing the service desk, improving efficiencies
Overseeing aftersales service
Working with sales and project managers to deliver to customers
Auditing work carried out to ensure the highest standards service delivery, efficiency and productivity goals are met
Key Skills Required for the Service Manager:
Experience as a service manager within manufacturing, FMCG, machinery, engineering or large heavy goods installations
Experience managing service engineers
Strong leadership skills
Ability to support and nurture a positive culture
Managed and delivered high levels of customer service
An effective problem solver, aways putting service first
Ability to perform under pressure and remain consistent
Organised and detail orientated
What's in it for you?
A competitive salary of up to £50,000
Company car, phone and laptop
Company assisted private healthcare
Pension scheme
25 days holiday + bank hols
In house and on the job training and development
....Read more...
Type: Permanent Location: Banbury, England
Start: 25/11/2024
Duration: permanent
Salary / Rate: £45000 - £50000 per annum + benefits
Posted: 2024-10-30 13:23:42
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NOC Engineer
£30,000 - £40,000 PA
Several NOC Engineer vacancies have arisen with an established organisation known for cutting-edge services across LAN and WAN Connectivity and Security solutions.
This SME is one of the most successful businesses we work with and they pride themselves on their close-knit and highly supportive environment, offering a commitment to training / upskilling and internal promotion wherever possible.
As a NOC Engineer you'll be the frontline of technical support, solving connectivity issues and ensuring smooth network operations.
Working in a dynamic Network Operations Centre, you'll manage incident tickets, troubleshoot LAN/WAN problems.
With clear career progression through a structured NOC pathway, you'll have the opportunity to develop your expertise and aim for senior technical roles at one of the best in the business.
Responsibilities:
Technical Troubleshooting: Address LAN/WAN connectivity issues and handle hardware support for routers, switches, and WiFi APs.
Customer Interaction: Deliver excellent customer service, keeping clients updated throughout the process.
Ticket Management: Use ServiceNow to manage incidents and requests with precision, escalating when necessary.
Collaboration: Work alongside field engineers and support the vendor management process to expedite solutions.
Requirements:
Previous experience working in a busy NOC or Service Desk role.
Technical Knowledge: Solid understanding of LAN/WAN technologies; CCNA or equivalent preferred but not required
Knowledge of OSI model
Ability to obtain Security Clearance
Note; You must be able to work shifts between 7 am and 7 pm (Monday to Friday) and occasional weekend shifts on a rota.
Weekend shifts are worked from home, overtime will be paid and you'll have the Monday and Friday either side of the weekend shift off.
Offering up to £40,000 PA plus genuinely fantastic benefits; enhanced pension, private medical insurance, income protection, life assurance, and 33 days of holiday (including bank holidays).
....Read more...
Type: Permanent Location: Birmingham, England
Start: ASAP
Salary / Rate: £30000 - £40000 per annum
Posted: 2024-10-30 07:47:18
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Customer Services Rep - Call HandlerLocation: RainhillSalary: £13,063paJob Type: Permant / Part time 20 hours (shift pattern)We are an international facilities management company who have been established in the UK for over 30 years but also have offices across the world.
We currently turn over 2 billion per year in the UK alone! We currently employee around 9,0000 employees across England, Scotland and Wales and have many long-standing relationships with our clients.We're recruiting for candidates with proven administration and customer service skills to join a facilities helpdesk team based in Rainhill.The Call Handler will be responsible for managing incoming maintenance calls and emails ensuring excellent customer service is provided to our end-client.
They will log and create new job orders, assign them to the relevant engineer or contractor and update the bespoke system (Maximo) and internal spreadsheets.
The successful candidate will have a confident telephone manner and excellent attention to detail developed from previous experience in a telephone-based or call centre-like environment.
Previous helpdesk or facilities experience is not a critical requirement. Essential Qualifications/Skills:Previous administration experienceExcellent telephone mannerExcellent attention to detailProficient IT Skills including MS Office (Outlook, Excel) + ability to pick up new systemsPackage Overview£13,063paPart time 20 hours2 week shift patternParking on siteCompany sick payPension schemeCycle to work schemeIf this particular vacancy is of interest to you please call #Fern CV Bay on 0121 389 0023 ....Read more...
Type: Permanent Location: Rainhill, England
Start: ASAP
Salary / Rate: Up to £13063.00 per annum + Free parking
Posted: 2024-10-29 14:39:07
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We are looking for a Graphic Artist to work within the Game Design and Development Team.
The ideal Artist will be creating and enhancing the graphic design for all the games.
They want someone who has a passion for creativity, and who has experience working with 2D packages such as Spine, Digital Painting, alongside the Adobe Creative Suite, specifically Photoshop, Illustrator and After-Effects.
The company are adopting a hybrid working pattern and offering 3 days per week working from home.Key Requirements, Min 5 Year experience within the Gaming Sector (will accept applications from candidates from the Gaming & iGaming sector), Experience creating game assets in 2D, Ability to storyboard concepts and then create, To follow the graphical style and theme to ultimately deliver the creative vision of the Design team, Experience in creating concept art and participating in the Design process as required, To adhere to the UX and graphical standards as specified by DesignNice to have, Experience with Spine, A passion for games and an understanding of what makes a game visually appealing and fun to play, An understanding of Remote Desktop services, and other remote working solutionsHow to Apply: To apply for the role of Graphic Artist, please submit your CV. ....Read more...
Type: Permanent Location: Derbyshire, England
Start: ASAP
Duration: Permanent
Salary / Rate: £30000 - £32000 per annum + Hybrid, excellent benefits
Posted: 2024-10-28 14:18:34
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Senior Procurement Systems Analyst
Location: West Sussex
Contract: Temporary (5 month initial)
Rate: £400 Per Day Umbrella (PAYE Inc.
£352.07, PAYE Exc.
£314.15)
Start date: ASAP
*Hybrid Working - 1 day a week in office
*
Contact: miraj.hussen@servicecare.org.uk
Job Description
Service Care Solutions is recruiting on behalf of a local authority in the West Sussex area for a Senior Procurement Systems Analyst.
This key role involves developing and executing a system strategy for the Oracle Fusion ERP implementation while overseeing the Atamis procurement system configuration to meet regulatory requirements.
The successful candidate will manage end-to-end procurement functions, support system compliance, and ensure effective adoption of new tools through tailored user training.
Additionally, the Analyst will lead the Business Processes and Systems Working Group, acting as a liaison for stakeholders to facilitate digital transformation within procurement.
This position offers a unique opportunity to drive efficiency and ensure compliance in a regulated public sector environment.
Main responsibilities
Develop and implement a comprehensive system strategy to support the Oracle Fusion ERP system, focusing on procurement processes across the council, including NHS England's Provider Selection Regime and Procurement Reforms to PCR 2015.
Take lead accountability for configuring and supporting Atamis procurement systems, ensuring all functions meet council requirements.
Support end-to-end procurement processes in line with UK procurement practices, addressing system diagnostics, solutions, and enhancements to maximize user capabilities.
Develop and deliver user training, create training materials, and communicate system updates, release notes, and compliance requirements to ensure successful system adoption and compliance.
Manage and lead the Business Processes and Systems Working Group, oversee user licensing and profiles, and provide essential support for procurement systems, including a dedicated helpdesk for user queries.
Candidate Requirements
Demonstrated knowledge and experience in procurement IT systems, including design, development, configuration, analysis, and reporting, especially within a regulated, public sector environment.
Strong ability to engage and influence stakeholders at multiple levels, both internally and externally, ensuring digital and compliance outcomes align with organisational goals.
Ability to conduct in-depth analysis of current systems, identify gaps, and recommend improvements for procurement processes and compliance support.
Degree in a relevant field (business, IT, or mathematics) with certification or willingness to pursue certification in Procurement Reforms or the GCC Contract Management Programme.
Progress toward MCIPS is desirable.
Practical experience with UK procurement practices, including knowledge of CLM systems, Source to Contract, Purchase to Pay processes, and familiarity with Crown Commercial Services and other Local Authority frameworks.
If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed. ....Read more...
Type: Contract Location: West Sussex, England
Start: ASAP
Duration: 5 Months
Salary / Rate: £314.15 - £352.07 per day
Posted: 2024-10-26 21:03:34
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Service Care Solutions are pleased to present an exciting opportunity supporting our established client to recruit an experienced Autism Assessor for a Permanent opportunity working Remotely.
The successful candidate will form part of a brand-new service specialising in ASD Assessment and Diagnosis.
The successful clinician will join a specialist network of experts, providing Autism Diagnostic Assessments and obtaining Developmental History via high-quality clinical interviews to make diagnoses decisions.
Our Client are a private healthcare provider specialising in the Assessment, Diagnosis and Treatment of ADHD and ASD, providing services both in-person and remotely on a national scale.
The service is patient-focused and provides excellent service to their stakeholders.Job Purpose: Autism Assessor Pay: £46,000-£48,000 + £250 Service Care Solutions Welcome BonusLocation: Remote WorkingWorking Hours: Monday to Friday, 09:00-17:00 (flexible hours available)Contract: Permanent - 40 Hours per Week (includes Paid Lunch Breaks)Key Responsibilities
To carry out autism diagnostic assessments (ADOS and/ or ADI-R), and obtain Developmental History to make a decision on diagnostic.
Act as an integral member of the multi-disciplinary team, contributing to discussions, decision-making, and providing feedback as necessary.
Clearly communicate assessment outcomes to service users, family members (where appropriate), and professionals in both written and verbal formats.
Develop well-structured written reports or information resources, presenting complex information in a clear and accessible manner.
Contribute to the development and delivery of other aftercare services.
Maintain accurate, professional, and timely records of all contacts and assessments conducted.
Uphold the professional standards of the organisation, its wider group, and your own statutory body.
Attend relevant training and development to maintain and enhance the skills and knowledge needed to support service users.
Stay up to date with evidence-based practice and good practice through engagement in opportunities such as conferences, courses, and meetings.
Contribute to audits and use reflective learning, peer discussions, and action planning to continually improve clinical practice quality.
Prepare for and participate in regular clinical and managerial supervision.
Requirements
ADOS and/or ADI-R Trained
Experience completing ASD Assessments
Relevant Professional Registration
Benefits
Intrinsic reward of being part of a team that helps people through their individual patient journey
Provided high specification IT including as a minimum: (Laptop & Secure VOIP desktop) phone
FREE DBS disclosures provided via fast track online services
Access to our clients resource; a 4-berth static caravan located in the Peak District, free for the use of our staff providing respite, a chance to ‘take time out' or just to have a free vacation in a super location
Bonuses
£250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.
Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend.
If they get the role, we'll give you up to £750 per Referral.
....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £46000 - £48000.00 per annum + £250 Welcome Bonus
Posted: 2024-10-25 11:40:36
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AV VC Desktop Support Engineer - My client are growing their service / support offering and now seek a new member of the team to offer support to their clients and field service engineers.
You will be presently either an AV VC Service Engineer or On Site AV VC Support Technician that is now looking for a more office based lifestyle.
If you have previous experience working as a desktop support engineer and want to continue in this role that would be excellent.
Due to the nature of the role you will need to have a thorough background of solving issues / problems involved with integrated AV / VC solutions.
Experience with IT networks would be of great advantage.
Due to the nature of the role you will need to have an excellent telephone manner and be able to diagnose and ideally fix technical issues remotely.
If this is not possible then tickets need to be escalated to the field service team to fix.
Above a cool calm individual with a good diagnostic head would be best suited who knows when issues needed to escalated.
If this is the type of role you now see yourself in and you have the right audiovisual background then please send me your CV ASAP. NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISA AV AUDIOVISUAL AUDIO-VISUAL A/V AUDIO/VISUAL VC VIDEOCONFERENCE SUPPORT SERVICE DESKTOP ENGINEER ANALYST 1ST LINE CISCO POLY NETWORK IT DIGITAL CRESTON AMX SWITCHING REMOTE DIAGNOSTIC EXTRON ZOOM HUDDLE CONFERENCE STARLEAF BLUEJEANS OXFORDSHIRE ....Read more...
Type: Permanent Location: Oxfordshire, England
Salary / Rate: £35000 - £45000 per annum
Posted: 2024-10-25 11:24:54
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1st Line Support - Central London - Financial Services - £30,000 to £34,000 (+ bonus) Are you looking to join a progressive wealth management firm that invests heavily in their technology? Do you want to work in a close-nit team, where progression and training is at the heart of their skill set?COMPANY OVERVIEWMy client is a privately owned Wealth Management firm, that is based solely in the UK.
Technology is at the heart of their operations, due to the ever changing trading landscape.
This is the reason all of their 1st to 3rd Line is internal, and no infrastructure service is outsourced!KEY DUTIESProvide 1st line internal and external support to our clients end users and external clients, with some 2nd line support when necessary.SKILLS REQUIRED
Experience of working in a Service Desk environmentExperience of using a Service Desk applicationExcellent communication skillsBasic understanding of a computer networkWindows 7 experience/exposure MS Office 2007/10 support skills (especially outlook)Experience in mobile telecommunicatesTo be familiar with the operational characteristics of all the Firm's systemsTo Provide 1st & 2nd (when necessary) line support logging via Service Desk application.To provide predominantly internal support, but some external support to clients who access their company online portal.To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T.
where they might be of use to the Firm
Desirable
Preferably educated to Degree/A Level/HND/City & Guilds or equivalent ITIL Certified - (Training is offered to achieve certs)
You must have excellent communication skills and hold at least 18months experience in a similar role.
....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £30000.00 - £34000.00 per annum
Posted: 2024-10-24 15:45:17
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Service Delivery Manager - IT Managed Service Provider
Hybrid working
London
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years).
The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector.
They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business.
They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio.
What you'll do:
Service Optimisation
Monitor and coordinate IT service desk functions to ensure seamless service delivery.
Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary.
Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis.
Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery.
Client Management
Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders.
Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews.
Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates).
Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools' utilization.
Craft high-quality client-facing reports and deliver them to key stakeholders.
Efficiency Enhancement
Collaborate with Team Leaders to conduct weekly ticket quality checks.
Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders.
Analyse third-party and internal processes, devising strategies for service delivery optimization.
Identify and minimize the frequency of recurrent tickets
What you'll need:
An absolute passion for ensuring the provision of exemplary customer service / service delivery
3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background
Strong knowledge of ITIL
To be highly organised with excellent written and oral communications
Ability to present to external clients
The business operates a flexible working policy, with a minimum of 2 days in the office required per week.
The role is paying up to £50k.
....Read more...
Type: Permanent Location: Islington, England
Salary / Rate: £40000 - £55000 per annum
Posted: 2024-10-24 08:42:34
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MI Systems Developer (Insurance) Dudley - Hybrid Working - (2 days a week in the office) Salary £35,000 (Negotiable)
The Role I am working with a well established Insurance company currently updating and expanding their IT systems usage.
We're seeking an experienced MI Systems Developer to drive data-driven decision-making across our organisation.
This role combines technical expertise with business insight to develop scalable MI solutions that enhance processes and uncover valuable insights from complex datasets.
Key Responsibilities:
Design and maintain interactive Power BI dashboards and reports
Develop complex SQL queries for ETL processes
Work with stakeholders to identify KPIs and translate business requirements
Apply advanced analytics and AI/ML techniques where appropriate
Manage MS Dynamics 365 and Zoho Creator platforms
Automate workflows and streamline reporting processes
Document configurations and processes
Collaborate with IT teams and stakeholders
Required Skills:
A Level/HND in Computer Studies or equivalent technical qualification
Minimum 2 years experience with Power BI and SQL
Strong Excel proficiency
Insurance industry knowledge
Excellent problem-solving abilities
Strong communication skills with technical and non-technical audiences
Ability to work independently and as part of a team
Desired Skills:
Experience with Power Automate (Flow)
Knowledge of Jira Service Desk
Familiarity with Zoho Creator
Microsoft Dynamics 365 experience
Benefits Package:
Flexible workplace pension scheme (up to 16%)
27 days holiday + bank holidays
Hybrid working arrangement
Health cash plan and virtual GP services
Professional development support
Employee recognition programs
Comprehensive wellbeing support
Regular social events
Free parking
Death in service benefit
Charitable giving match program
This role offers an exciting opportunity to join a growing organisation where you'll have the chance to make a significant impact through data-driven solutions and innovative thinking.To Apply:If you're an experienced IT professional looking for a place to make your mark - apply today for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Dudley, England
Start: ASAP
Salary / Rate: Up to £35000.00 per annum + Hybrid Working
Posted: 2024-10-23 17:40:44
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JOB DESCRIPTION
Summary - General Purpose of the Job:
Primary focus of this position will be to work directly with the business and corporate to develop and migrate our financial processes onto our corporate CFIN platform which will include new AP, AR, Close, Travel and Expense and Capital Processes and tools.
This position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling.
The scope of responsibility is for all CPG - all businesses, all locations.
Nurtures and insures the successful use of the application systems tools.
Provides total support to the users of SAP application system and ancillary software tools, including, configuration, enhancements & process improvements, problem resolution, training and education, report development.
Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Able to work independently.
Will works with the business directly to identify understand current pain points and be the voice as we develop standardized processes across the various RPM Businesses.
This can include managing re-design, developments, enhancements, training and or training documentations, introductions to new tools which may include Fiori, other SAP features or other third party integrated applications.
As part of these duties the following may apply: Architect solutions and alternatives to meet the specified requirements, such as: SAP baseline functionality, Fiori, third party applications which may include reporting, specialized configuration.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Performs systems analysis, design, configuration and programming tasks (spec development) related to enhancements, interfaces, data conversion and special reporting requirements, etc.
Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Effective communicator and strong collaborator, able to work across functions.
Self-motivated with leadership skills which will support leading the business through change.
Experience with training users and industry leading documentation practices. Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader, group leader or project coordinator to coordinate tasks related to a specific initiative or project that fall under the scope of this position.
Project management activities include planning, resource allocation, milestone tracking, coordinating with various stakeholders. Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Works directly with the FICO Global Lead to evaluate proposed changes on the rest of the organization and to coordinate resources required to support the implantation of process improvements and or new technologies.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale project, and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Supervisory Responsibilities:
This position has no direct reports at this time and has no hiring/firing authority.
However, may provide direction and supervision to project team members, consultants, contract programmers and temporary help, as required.
Supervision may include work assignment, quality review, training and scheduling.
Competencies:
Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree in finance is preferred CPA would be an asset SAP Certification in related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years' experience in a Sr Accounting Role 7 - 10 years SAP implementation experience preferred In-depth experience with SAP S/4 HANA 3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years' experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Self-motivated / able to be a catalyst for change. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity in order to develop effective and cost-efficient business solutions, through the deployment of IT.
Has the ability to analyze requirements and identify opportunities to optimize our processes with a focus on those impacting the financial close.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
Experience in financial accounting and US GAAP and SOX control requirements.
In-depth experience with both costing-based and account-based COPA.
A working knowledge of RAR would be an asset.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel is required to regional offices and plant locations.
(0-50%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Works in an office environment with controlled climate and generally quiet conditions.
(80 - 100%) Exposure to CRT's.
(80 - 100%) Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some travel and overnight travel is required to Head Office, Regional Offices and plant locations.
(0 - 50%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. Daily lifts up to 30 lbs.
Laptop & Files.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Medina, Ohio
Posted: 2024-10-23 15:19:31
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I am looking for an IT Service Desk Analyst for a leading multi-channel retailer based in the heart of the Thames Valley.
As part of the IT Service Desk team, you will play a key role in delivering high-quality support services across their office, store, and warehouse teams.Key Responsibilities:
Provide first-line technical support, troubleshooting, and resolution of IT-related issues across the business.Monitor and ensure timely resolution of incidents within agreed Service Level Agreements (SLAs), both internally and through external partners.Work collaboratively to drive continuous improvement in IT service delivery and efficiency.Assist IT staff and end-users to identify and resolve system and technical issues in a prompt and professional manner.Support the implementation and maintenance of ITIL principles across the service desk team.Handle out-of-hours escalations and provide on-call support when necessary.Be involved in IT-related projects, including travelling to stores or third-party sites for EPOS IT deployments.
Key Requirements:
Proven experience in a technical support or service desk role, ideally in a retail environment.Strong knowledge of retail IT systems and business processes.Excellent customer service skills, with the ability to communicate technical issues to non-technical stakeholders.Familiarity with ITIL frameworks and a commitment to embedding these principles.Flexibility to work in a shift-based environment, especially during peak trading periods.Willingness to travel as required to different company sites or partner locations.
Salary - £29K - £31KThis is a fantastic opportunity for an IT professional with a solid technical background and a passion for service excellence to join a thriving retailer.
....Read more...
Type: Permanent Location: Amersham, Buckinghamshire, England
Salary / Rate: £29k - 31k per year
Posted: 2024-10-22 09:49:29
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JOB DESCRIPTION
GENERAL SUMMARY: RPM is looking to add an Associate, IT Help Desk Support to the Corporate IT team to help provide user support of its Corporate Staff and subsidiaries.
This role is an excellent first step into a global organization in the midst of a digital transformation in an effort to become more data driven.
This role will report to the Lead, IT Help Desk Support.
PRINCIPLE DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned. Perform first-level hands on incident management and problem management/troubleshooting. Set up and configure user equipment including but not limited to laptops, desktop and mobile devices. Administer IT service requests, which include necessary communication with appropriate users and other IT staff members. Track issues via ticketing system. Assist with hardware and peripheral inventory. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and abilities required.
Experience and Education Required:
1-3 years' experience with IT end-user support. Experience supporting Microsoft 365 software including Outlook, Word, Excel, Powerpoint, Teams and OneDrive/Sharepoint. Experience with supporting computing and mobile devices (laptop, desktop, tablet, mobile phones). Associate's degree or higher preferred; or equivalent work experience.
Specific Knowledge, Skills, and Abilities Required:
Excellent written and verbal communication skills. Excellent troubleshooting skills Good research skills. Experience working in a distributed team-oriented, collaborative environment. Travel as required (typically 0-20%)
Benefits and Compensation
The employee will be eligible to participate in all applicable corporate benefit programs which include a defined benefit pension plan, a company-matched 401(k), medical and dental plans, group life and disability plans, and employee assistance program.
The employee will also be eligible for paid vacation, PTO, paid holidays, and tuition reimbursement.
Employee will be eligible for annual merit increases and bonus.
Hybrid work schedule available at Brunswick Hills, Ohio office.Apply for this ad Online! ....Read more...
Type: Permanent Location: Medina, Ohio
Posted: 2024-10-22 07:08:31
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JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is Sales and Distribution.
The scope of responsibility is for Tremco North American operations; all business, all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale project and provides appropriate status information regarding projects. Coordination.
Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree is preferred. SAP Certification in related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in Customer Service and or Distribution. 4+ Years SAP S/4HANA implementation experience is preferred. 3+ Years SAP Super User in related discipline.
- Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity in order to develop effective and cost efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Experience in SalesForce integration with SAP would be an asset Building reports in PowerBI knowledge would be an asset
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Skills and Abilities:
None.
Other Qualifications:
In-depth EDI knowledge is preferred
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel is required to regional offices and plant locations.
(0-50%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Works in an office environment with controlled climate and generally quiet conditions.
(80 - 100%) Exposure to CRT's.
(80 - 100%) Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some travel and overnight travel is required to Head Office, Regional Offices and plant locations.
(0 - 50%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. Daily lifts up to 30 lbs.
Laptop & Files.
The salary range for applicants in this position generally ranges between $99,000 and $124,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2024-10-21 23:13:21
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The BIM Specialist is responsible for transforming conceptual layouts to fully installable models that fully integrate into wall system/panel projects and designs by creating structures, objects, and families.
By leveraging a variety of three-dimensional computer assisted design modeling software, the BIM Specialist will support senior modelers and project teams and promote the best tools and system framework for each project with required configurations and deployments.
May lead discipline specific BIM modeling content for design projects.
ESSENTIAL DUTIES & RESPONSIBILITIES: List the job's essential functions or key responsibilities from most important or time-consuming to least (daily, weekly, monthly, annually or another regular/irregular interval) Maintain and develop BIM-related content for the Texas Panel Plant. Create models using Autodesk Revit. Create project specific 2D and 3D drawings and models for project submittals, special projects, bid packages, and product manufacturing (i.e.
panel tickets). Coordinate and assist with any addendum, request for information, change proposal requests and change orders; make necessary revisions to existing drawings. Prepare final drawings based on prior work examples and input from designers and/or engineers. Establish, implement, and maintain quality control procedures. Document BIM standards, processes, procedures, and workflows to ensure consistency and quality across projects. Identify and resolve clashes, conflicts, and discrepancies within BIM models to ensure smooth coordination between various disciplines. Collaborate across functions to ensure accurate and timely designs in accordance with established budgets and estimates. Prioritize all work in accordance with project deadlines. Maintain and improve knowledge of drafting techniques, standards, practices, and engineering procedures as well as new and emerging technologies and best practices impacting digital design to enhance productivity and efficiency as well as profits. Manage the implementation of supporting software applications for BIM and project delivery.
EDUCATION & EXPERIENCE:
Bachelor's Degree or similar in Design, CAD, Engineering, architecture, or related field. Minimum 2 years experience as a modelling practitioner working with project engineers or managers. Demonstrated knowledge, proficiency, and use of Autodesk tools and systems such as Civil3D, Revit, 3D Studio Max/Stingray, AutoCAD 2017 (or newer), AutoDesk 3DS Max (or newer) and InfraWorks.
OTHER SKILLS, ABILITIES & QUALIFICATIONS:
Demonstrated ability to develop BIM drawings from verbal instructions, preliminary layouts, sketches, and project standards. Dedication to personal professional growth and education. Knowledge and appreciation for best performance in model-based design (BIM) protocols, standards, and software (Revit, AutoCAD 2010, Autodesk 3DS MAX) Ability to read and work from architectural and other construction-related plans to produce structural construction documents. Proficient use of Microsoft Office programs (Excel, Word and PowerPoint) Ability to prioritize, meet deadlines, and manage multiple projects simultaneously. Self-motivated and quick learner with the ability to accept feedback. Effective communication and interpersonal skills for collaborating with multidisciplinary teams and clients. Ability to identify and resolve potential problems by timely gathering and analyzing information Demonstrate positive team attitude and interpersonal effectiveness. Ability to follow detailed procedures to ensure accuracy of work. Inclination to be a team player who shares key information with others involved in a project and with colleagues. Ability to set high standards and demonstrate excellence, ensuring quality in every aspect of work performed. Takes personal responsibility and ownership of one's work and self-initiates corrective action when needed.
PHYSICAL DEMANDS: Incumbent must be able to stand, sit, walk, use hands, reach, climb, talk, and hear.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $52,000 and $66,000 This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Carrollton, Texas
Posted: 2024-10-21 23:12:04
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JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR).
The scope of responsibility is for Tremco Americas operations all business, all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree in finance or accounting is preferred.
SAP Certification in RAR and related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations.
(0-50%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor.
The salary range for applicants in this position generally ranges between $99,000 and $124,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2024-10-21 23:10:51
