Are you a Customer Quality Assurance Engineer or Analyst with a passion for delivering exceptional service quality? Do you have experience building and managing a team, or are you eager to take on that challenge?Insignis Talent is working with a rapidly growing Managed Security Service Provider (MSSP) that is actively seeking a Customer Quality Assurance Manager to join their team on a permanent basis.
In this key role, you will be pivotal in establishing a dedicated quality assurance function within the organization.Initially taking a hands-on approach, you will ensure the company's products and services consistently meet both customer expectations and regulatory requirements, while also implementing company-wide internal quality standards.
By fostering a culture of continuous improvement, you will drive initiatives to monitor, enhance, and sustain service quality across the customers.As a Customer Quality Assurance Manager, you will:
Customer Feedback & Issue Resolution
Lead the analysis of customer feedback, complaints, and returns to spot quality issues.
Be the primary contact for resolving customer quality concerns promptly.
Implement corrective and preventative actions (CAPA) to avoid future issues.
Quality Standards & Compliance
Develop and monitor quality assurance processes aligned with company standards.
Ensure products/services meet customer needs and comply with service level agreements.
Conduct internal audits to maintain and improve quality.
Continuous Improvement
Collaborate across teams (SOC, Integration, Platform, Change) to drive quality improvements.
Use data and metrics to enhance efficiency, quality, and customer satisfaction.
Lead root cause analysis and guide process improvements.
Team Leadership
Grow and manage the Quality Assurance team, fostering accountability and continuous improvement.
Facilitate cross-functional collaboration to meet customer quality expectations.
Reporting & Documentation
Prepare reports on quality performance, KPIs, and improvement plans.
Maintain up-to-date documentation of quality processes and feedback.
Present quality metrics and initiatives to senior management.
Skills/Experience/Qualifications
Proven experience in quality assurance focused on customer satisfaction.
Background in MSSP/Security Operations (SOC).
Proficiency in quality management tools and systems.
What's in it for you?
Competitive salary
Gym membership
24 days of holiday + bank holidays
Pension scheme
Training and development with recognized qualifications
Attendance at conferences and industry events
Annual off-site residential training
Access to an online training platform
Opportunities for global relocation with assistance
Weekly team socials
Enhanced maternity/paternity schemes
Supportive culture for career and personal growth.
Interested? Apply now! ....Read more...
Type: Permanent Location: Docklands, England
Salary / Rate: £50000 - £60000.00 per annum
Posted: 2024-10-16 14:09:30
Job Description:
We are working on an excellent opportunity for an Audit Analyst/Advisor to join the team at a leading accountancy firm on a permanent basis.
In this role you will assist in the delivery of audit and accounting services.
This role is based in Glasgow.
Skills/Experience:
Experience working in an audit role
A professional accountancy qualification - ACCA/ICAS or equivalent
Newly qualified or part qualified considered
Strong written and verbal communication skills
Excellent attention to detail
Experience in Xero/Sage/Quickbooks is desirable
Team player who deals effectively with colleagues and clients
Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
Strong organisational skills
Core Responsibilities:
Assisting the senior management team to deliver audit and accounting services.
Responsible for the planning implementation and completion of a variety of audit clients and will be required to support other members of the audit team.
Visiting client sites to oversee the Audit including supporting junior team members and being responsible for complex file areas.
Plan and complete audit assignments and ensure that all audits have the appropriate and sufficient documentation to support the opinion and to document all conclusions reached
Preparation of statutory financial statements from client data.
Assist with the development of more junior members within the team.
Manage and develop client relationships.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 15845
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM ....Read more...
Type: Permanent Location: Glasgow, Scotland
Start: ASAP
Posted: 2024-10-16 13:53:27
