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Technical Product Resolution Specialist
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines. ESSENTIAL DUTIES AND RESPONSIBILITIES: Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards. Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed. EDUCATION REQUIREMENT: High school diploma or general education degree (GED) required, Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable. EXPERIENCE REQUIREMENT: With high school diploma, 5 years of direct customer complaint and claims experience. With a Bachelors degree, 1-2 years of direct customer complaint and claims experience required. Basic/working knowledge of Tremco CPG products. Customer service experience preferred. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products. Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling. Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear, BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $54,549 and $68,186. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-09-04 23:53:34 -
R&D Chemist
JOB DESCRIPTION As our R&D Chemist, you will play a key role within R&D's technical ladder. This role requires an experienced level of technical knowledge and experience with the ability to utilize structure property relationships and design principles to execute efficient design of experiments. Solving challenges is the very foundation of who we are. After all, in the beginning, our founder, sea captain Robert Fergusson, didn't particularly care about paint. When he founded our company in 1921, he just wanted to keep his ship intact and stumbled upon a valuable solution. Today, that discovery is Rust-Oleum Corporation. The same passion that drove the Captain to spend his next few years creating the world's first rust-preventative paint still drives us today. When we see a problem, we work diligently until we've perfected a solution, which has led to some of the most cutting edge, durable and innovative products in the industry. Our creative and talented team of over 2000 people across every corner of the world, help us remain the global leader in protective paints and coatings for both home and industry. The R&D Chemist will demonstrate and apply the following skills to their work: Good understanding of Scientific Methodology - uses hypothesis driven research and problem-solving capability using experimental design, data analysis and documentation Coating Chemistries: Intermediate knowledge of a range of coatings chemistries, focused primarily on waterborne acrylic chemistry, but also including alkyd, epoxy, urethane, etc. Coating Formulation Science: Various coating systems of architectural primers, basecoat, topcoat systems for liquid (waterborne) Coatings Application and Development: Application techniques, equipment, substrates coupled with good understanding of DIY and Contractor Coatings on various substrates such as drywall, metal, wood, concrete, plastic etc. Analytical science and material science emphasis on structure-property relationship Technical Leadership: Ability to execute against project plans The R&D Chemist begins to demonstrate capabilities of becoming vocal and influential voice in project plan and deliverables w/R&D, marketing, and additional cross-functional teams Ability to present complex data and project findings to stakeholders in leadership and cross functional teams in a timely and efficient manner Strong technical (verbal/writing) & interpersonal communication and presentation skills - the R&D Chemist begins to demonstrate and apply these skills: Helps to identify innovative approaches towards un-met market needs Confers with peers and supervisors to conduct analyses of research projects, interpret test results, or develop nonstandard tests Continuous learning and intimate awareness of open literature and competitive landscape The R&D Chemist works with guidance of leadership towards initiatives set forth The R&D Chemist demonstrates the ability to influence decision making and communicate with project stakeholders or cross-functional teams, leadership and external scientific community People Leadership: The R&D Chemist demonstrates the following attributes: Outstanding personal and interpersonal skills - listening, compassion, motivating, inspiring, humor, patience, understanding diversity, negotiating etc. Energetic, Driving and Inspiring Action oriented, perseverance and results driven Demonstrates Courage Leadership (technical and managerial) command skills, conflict management Continuous learning/growth and mentorship and teaching skills Organization Leadership: The R&D Chemist exhibits the following attributes: Agility to respond to emerging business needs - strong management of change skills Builds partnerships internally within R&D, internal functions (marketing, manufacturing, sourcing, etc.) and externally (vendors, customers, etc.) Using/assessing the organizational processes and developing new processes to improve efficiency and quality Good presentation skills Demonstrate strong career ambition - potential to become top leader Good business acumen Education Guidelines: BS in Chemistry, Chemical Engineering, Materials, or other equivalent scientific field required MS strongly preferred Experience Guidelines: Minimum of 3 years relevant experience is required. From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. RPM Consumer Group offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. RPM Inc. is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Pleasant Prairie, Wisconsin Posted: 2025-09-04 23:51:39 -
R&D Chemist
JOB DESCRIPTION As our R&D Chemist, you will play a key role within R&D's technical ladder. This role requires an experienced level of technical knowledge and experience with the ability to utilize structure property relationships and design principles to execute efficient design of experiments. Solving challenges is the very foundation of who we are. After all, in the beginning, our founder, sea captain Robert Fergusson, didn't particularly care about paint. When he founded our company in 1921, he just wanted to keep his ship intact and stumbled upon a valuable solution. Today, that discovery is Rust-Oleum Corporation. The same passion that drove the Captain to spend his next few years creating the world's first rust-preventative paint still drives us today. When we see a problem, we work diligently until we've perfected a solution, which has led to some of the most cutting edge, durable and innovative products in the industry. Our creative and talented team of over 2000 people across every corner of the world, help us remain the global leader in protective paints and coatings for both home and industry. The R&D Chemist will demonstrate and apply the following skills to their work: Good understanding of Scientific Methodology - uses hypothesis driven research and problem-solving capability using experimental design, data analysis and documentation Coating Chemistries: Intermediate knowledge of a range of coatings chemistries, focused primarily on waterborne acrylic chemistry, but also including alkyd, epoxy, urethane, etc. Coating Formulation Science: Various coating systems of architectural primers, basecoat, topcoat systems for liquid (waterborne) Coatings Application and Development: Application techniques, equipment, substrates coupled with good understanding of DIY and Contractor Coatings on various substrates such as drywall, metal, wood, concrete, plastic etc. Analytical science and material science emphasis on structure-property relationship Technical Leadership: Ability to execute against project plans The R&D Chemist begins to demonstrate capabilities of becoming vocal and influential voice in project plan and deliverables w/R&D, marketing, and additional cross-functional teams Ability to present complex data and project findings to stakeholders in leadership and cross functional teams in a timely and efficient manner Strong technical (verbal/writing) & interpersonal communication and presentation skills - the R&D Chemist begins to demonstrate and apply these skills: Helps to identify innovative approaches towards un-met market needs Confers with peers and supervisors to conduct analyses of research projects, interpret test results, or develop nonstandard tests Continuous learning and intimate awareness of open literature and competitive landscape The R&D Chemist works with guidance of leadership towards initiatives set forth The R&D Chemist demonstrates the ability to influence decision making and communicate with project stakeholders or cross-functional teams, leadership and external scientific community People Leadership: The R&D Chemist demonstrates the following attributes: Outstanding personal and interpersonal skills - listening, compassion, motivating, inspiring, humor, patience, understanding diversity, negotiating etc. Energetic, Driving and Inspiring Action oriented, perseverance and results driven Demonstrates Courage Leadership (technical and managerial) command skills, conflict management Continuous learning/growth and mentorship and teaching skills Organization Leadership: The R&D Chemist exhibits the following attributes: Agility to respond to emerging business needs - strong management of change skills Builds partnerships internally within R&D, internal functions (marketing, manufacturing, sourcing, etc.) and externally (vendors, customers, etc.) Using/assessing the organizational processes and developing new processes to improve efficiency and quality Good presentation skills Demonstrate strong career ambition - potential to become top leader Good business acumen Education Guidelines: BS in Chemistry, Chemical Engineering, Materials, or other equivalent scientific field required MS strongly preferred Experience Guidelines: Minimum of 3 years relevant experience is required. From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. RPM Consumer Group offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. RPM Inc. is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Pleasant Prairie, Wisconsin Posted: 2025-09-04 23:51:36 -
Technical Product Resolution Specialist
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines. ESSENTIAL DUTIES AND RESPONSIBILITIES: Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards. Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed. EDUCATION REQUIREMENT: High school diploma or general education degree (GED) required, Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable. EXPERIENCE REQUIREMENT: With high school diploma, 5 years of direct customer complaint and claims experience. With a Bachelors degree, 1-2 years of direct customer complaint and claims experience required. Basic/working knowledge of Tremco CPG products. Customer service experience preferred. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products. Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling. Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear, BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $54,549 and $68,186. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-09-04 23:51:25
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Technical Product Resolution Specialist
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2, ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-09-04 23:53:34 -
R&D Chemist
JOB DESCRIPTION As our R&D Chemist, you will play a key role within R&D's technical ladder. This role requires an experienced level of technical knowledge and experience with the ability to utilize structure property relationships and design principles to execute efficient design of experiments. Solving challenges is the very foundation of who we are. After all, in the beginning, our founder, sea captain Robert Fergusson, didn't particularly care about paint. When he founded our company in ....Read more...
Type: Permanent Location: Pleasant Prairie, Wisconsin Posted: 2025-09-04 23:51:39 -
R&D Chemist
JOB DESCRIPTION As our R&D Chemist, you will play a key role within R&D's technical ladder. This role requires an experienced level of technical knowledge and experience with the ability to utilize structure property relationships and design principles to execute efficient design of experiments. Solving challenges is the very foundation of who we are. After all, in the beginning, our founder, sea captain Robert Fergusson, didn't particularly care about paint. When he founded our company in ....Read more...
Type: Permanent Location: Pleasant Prairie, Wisconsin Posted: 2025-09-04 23:51:36 -
Technical Product Resolution Specialist
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2, ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-09-04 23:51:25