Billing Analyst

Billing Analyst Location: Manchester Hybrid: 3 days office / 2 days home Salary: £30,000 - 32,000 + benefits dep on exp We're looking for a Billing Analyst to support the end-to-end billing process for telecoms products and services. This is a great opportunity for someone who's detail-driven, customer-focused, and comfortable working with data in a fast-paced environment. You'll work closely with teams across finance, sales, provisioning, and customer support to ensure accurate invoicing, timely revenue capture, and a great customer experience. ________________________________________ What you'll be doing Billing & Invoicing , Preparing and generating customer invoices , Validating billing data, rates, service activation dates, discounts, and contract terms , Supporting monthly, quarterly, and ad-hoc billing cycles , Uploading and reconciling call detail records (CDRs) and usage reports , Ensuring accuracy of recurring and one-off charges Data Management & Reconciliation , Maintaining customer billing accounts within CRM, ERP, or billing platforms , Performing regular data checks to identify discrepancies or missing information , Reconciling revenue, usage data, and service inventories with internal teams , Supporting audits and financial reporting with accurate billing data Billing Queries & Support , Handling customer billing queries via email and phone , Investigating disputes and providing clear explanations or corrections , Liaising with internal teams to resolve issues impacting billing accuracy Compliance & Continuous Improvement , Ensuring billing processes comply with internal controls and regulatory requirements , Identifying inefficiencies and suggesting process improvements , Maintaining clear billing documentation and workflows ________________________________________ What we're looking for Skills & Experience , Understanding of telecoms billing processes, tariffs, and usage-based charging , Strong Excel skills (VLOOKUP, pivot tables, data validation) , Experience with billing systems (e.g. Abillity, Billing Central) is a bonus , Experience using Salesforce is desirable , Excellent numerical accuracy and attention to detail Soft Skills , Confident communicator with a strong customer-service mindset , Highly organised and comfortable working to deadlines , Analytical, proactive, and solutions-focused , A collaborative team player with a “can-do” attitude Background , Experience in billing, finance, accounts, or telecom operations preferred , Telecoms or IT services experience is advantageous but not essential ________________________________________ Why apply? , Hybrid working (3 days office / 2 days home) , Supportive, collaborative working environment , Opportunity to grow your skills within a telecoms billing function @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Manchester, England Salary / Rate: £28000 - £32000 per annum + + Bens Posted: 2026-02-05 15:59:31