Senior Service Operations Manager - IT/Datacentre Managed Services
Location:- London - 3 days Office, 2 Home.
Salary:- to £80k-£90k + Bens
Environment: - Financial Customers,Global Operations, Staff Manager, Service Delivery, Technology, Networking, Managed Services, IP, Datacentre, Voice, Data, Infrastructure.
Our client, a leading Global Managed Services company is looking to hire a Service Operations Manager with experiences of managing Managed Services within Financial accounts.
The role is accountable for 40+ Staff and a Multi Million Pound Managed Services contracts.
The Operations Manager is responsible for leading a team of managed services and project professionals (40 + Engineers) who are dedicated to delivering a project or service to identified strategic accounts in finance.
This is a Global role that includes improving efficiency, productivity and quality whilst delivering in line with budget requirements in a safe and fully compliant working environment, globally for financial strategic accounts.
Day to Day Duties include:
, Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives.
, Understand the unique operational needs and challenges of each account and develop customised operational strategies.
, Foster deep relationships with Key customer stakeholders.
, Meet and exceed financial / margin expectation deliverables at Account and Project level.
, Identify opportunities for process improvement and efficiency enhancement.
, Analyse existing processes and workflows to identify areas for optimisation.
, Manage and allocate resources efficiently, including budgeting and resource planning.
, Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
, Recruit, train, and manage a high-performing operational team focused on strategic account sales.
, Set clear KPI's and performance expectations for the team.
, Provide coaching, guidance, and support to help team members achieve their goals.
, Collaborate with cross-functional teams (e.g.
operations - key accounts/tech accounts and sales) to align strategies and resources.
, Develop and maintain quality management systems working with theGlobal Head of Operations the Operations Director - Strategic Accounts Tech and Operations Director - key accounts.
, Ensure compliance with all relevant laws, regulations, and industry standards.
, Implement and maintain safety protocols to create a secure working environment.
, Manage relationships with suppliers and vendors to optimize costs and improve service quality.
, Negotiate contracts and agreements to secure favourable terms.
, Provide regular reports and updates to senior management on the performance of strategic accounts Finance.
, Provide guidance and support to team members, ensuring they meet their individual and team targets.
, Ensure accurate reporting.
, Communicate client feedback and insights to relevant teams for continuous improvement.
, Establish key metrics to measure the progress and impact of operational strategic accounts.
, Provide Operational support for Managed Service/ Day 2 related activities within the Strategic Tech and Key and Transactional accounts.
Experiences Required:
, Proven experience in global operational leadership and delivery within both tech infrastructure projects and managed services.
, Key relationships with strategic account “finance” customers.
, Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions.
, Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams of 40 people plus.
, Exceptional communication and presentation skills, both written and verbal.
, Strong business acumen and a deep understanding of organisational dynamics.
, Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
, Understanding and experience of the Managed Services industry.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £80000 - £90000 per annum + + Bens
Posted: 2025-12-01 19:03:19
Quantity Surveyor - London
Hybrid working:- 3 days office/sites, 2 days home
Salary to £52k + Bens
Environment:- Telecoms, Datacentre, Commercials, Costings, Pricing, Estimating, Reporting, Surveyor, Construction, Infrastructure, Structured Cabling.
We're looking for an experienced Quantity Surveyor to join a leading global technology integrator delivering large-scale connectivity and data centre projects.
You'll work closely with Project and Commercial Managers to protect project margins, ensure financial integrity, and maintain strong commercial control throughout the project lifecycle.
The ideal candidate will bring proven experience in Hyperscale Data Centre delivery and a solid understanding of Telecommunications Infrastructure, ICT, or Security deployments.
Key Responsibilities:
, Provide commercial support to project teams and safeguard financial interests.
, Manage costs, variations, valuations, and financial reporting.
, Identify and mitigate commercial risks to protect profitability.
, Negotiate with suppliers and manage subcontract compliance.
, Build strong relationships with clients and stakeholders.
What You'll Bring:
, Experience in data centre or ICT infrastructure projects.
, Strong commercial acumen and contract management skills.
, Excellent communication, negotiation, and stakeholder engagement.
, Relevant certifications (e.g.
PRINCE2, BICSI, ITIL).
Join a fast-growing, inclusive organisation that values expertise, teamwork, and innovation in delivering complex technology solutions.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £45000 - £52000 per annum + + Bens
Posted: 2025-11-13 16:47:30
