IT Support Analyst
End User Technical Support
Didcot, Abingdon, Oxford, Oxfordshire
@mecscomms is recruiting for a contract - End User Support Specialist& IT Support Analyst to provide technical assistance & ensure the smooth operation of IT systems within a large Global Enterprise environment.
The role involves 1st & 2nd line support, troubleshooting hardware & software issues, managing user accounts, supporting LAN/WAN networks & optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies.
If you're experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment & rollout of IT services across: Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Routing, Switching etc.
I'm keen to hear from you.
Position: Technical Support, Helpdesk, Desktop Support, Service Desk Engineer, IT Support, 2nd Line.
Location: Didcot, Abingdon, Oxford, Oxfordshire, OX14 4SE
Base: Office based on site, 5 days per week
Nature: Full time, temporary contract, Inside IR35
Duration: 24+ month contract
Hours: Monday - Friday, 09.00 - 17.30
Gross Rate: £30.00 per hour
Environment: IT, Technology, Cloud, Hosted Services, Internet, Technical Support, Helpdesk, Service Desk, Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Networking, Routing, Switching, Load balancers, Netscaler, F5, VMware, vSphere, Hyper-V, Azure, AWS, Storage, SAN, NAS, Citrix, Xenapp
Key Activity:
, Desktop support
, Troubleshooting
, Problem solving
, Diagnostics
, Hardware & software management
, Networking
, Installation, maintenance & configuration
, System monitoring
, IT inventory management
, Knowledgebase maintenance
, Trouble ticket management
Overview:
The technical support specialist will have responsibility for providing IT technical assistance to clients, either remotely or in person, through various channels like deskside in person, via phone, email, or chat.
Typically you'll be involved in troubleshooting, problem-solving & providing customer support for technology issues, requiring strong communication, analytical, & problem-solving skills.
Responsibilities:
, Provide first-line technical support to end-users, in person or via email, phone or chat
, Diagnose, troubleshoot & resolve hardware & software issues
, Install, configure & maintain computer systems, applications & peripherals
, Manage user accounts, permissions & access control within Active Directory
, Assist with the setup, deployment & maintenance of IT equipment (laptops, printers, mobile devices)
, Support LAN/WAN network connectivity & troubleshoot wireless connectivity issues
, Document & track support requests using a ticketing system, ensuring timely resolution
, Provide user training on IT systems, security best practices & new technologies
, Ensure compliance with IT policies & cybersecurity protocols
, Collaborate with cross-functional IT teams to resolve complex issues & improve system performance
, Assist with software updates, patches & system upgrades
, Conduct routine system checks to ensure optimal performance & security
, Participate in IT projects, system migrations & business-wide technical initiatives
Candidate Profile:
Candidates should possess previous experience within a Technical Support, Helpdesk or Service Desk environment to a 2nd line level.
You'll need strong analytical & problem solving skills with the ability to manage multiple, concurrent tasks.
You'll be experienced in deskside customer support, administration, support, monitoring, trouble shooting, installation, configuration, deployment & rollout of virtual & on premise solutions.
Your skills, experience & attributes should include as many of the following as possible:
, Bachelor's degree in Information Technology, Computer Science or a related field
, Experience in technical support, customer support or network troubleshooting
, Strong knowledge of Windows & Mac OS environments
, Familiarity with Microsoft 365 administration, Active Directory & cloud-based applications
, Network & Infrastructure solutions (LAN, WAN, Wireless, Internet, Connectivity, MPLS, SD-WAN)
, MS communication & collaboration suite (Azure, M365, O365, Teams, Skype, Active Directory)
, Cyber security (intrusion prevention & detection, threat management, PCI compliance)
, Unified Communications (unified comms, contact centre, IP telephony, Teams, Skype)
, SharePoint administration
, TCP/IP networking, switches, routers, firewalls & protocols
, Experience with remote support tools & IT ticketing systems
, Knowledge of ITIL best practices (preferred)
, Certifications such as Microsoft Certified Professional (MCP), CompTIA A+ or ITIL Foundation are a plus.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Type: Contract Location: Abingdon, England
Start: ASAP
Duration: 12 months+
Salary / Rate: Negotiable dependant on experience
Posted: 2025-03-27 07:58:05
Network Field Engineer - Cisco, SD-Wan, Voice, Telephony, Wireless
£42k Package - £28-32k Basic + Fully Expensed Car + O/call + O/time
Location:- South West London
Applicants MUST have a driving licence.
Cisco, CCNA certified, IP, SD-Wan, Datacentre, Voice, Ekahau, Telephony, Security, Firewalls, Meraki, Wireless, Horizon, Customer sites, Installation, Configuration.
An experienced Network Voice/Data/Telephony Field Engineer is required by this leading provider of networking and telecoms services.
The role of the Field Engineer will encompass the on-site installation of customer solutions, both typically at customer premises and data centre locations across Nottingham and surrounding counties.
Your day will consist of assisting with the installation, configuration and troubleshooting of core networking equipment at various locations across Nottingham and surrounding counties, whilst providing out-of-hours and on call assistance to customers and where appropriate on-site support and replacement of hardware.
Day to day responsibilities include:-
On-site installation of customer solutions both at a customer premises and in Data Centre locations across Nottingham and Surrounding counties.
Co-op diagnostics from remote customer sites to assist with resolving complex faults
Assist with the installation, configuration and troubleshooting of core networking equipment at Data Centre locations
Provide Out of Hours on-call (1 in 4) assistance to customers, and where appropriate, provide on-site support and replacement of hardware
Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records
Perform technical support and collate further information where required to pass onto Senior Stakeholders.
Managing work schedules to SLA working alongside other teams to exceed the customer expectations.
Skills Requirement:
, Configuration and deployment/Installation of Cisco, SD-Wan and Telephony.
, You'll have previous experience of technical support for Cisco, Horizon, Polycom or Yealink devices.
, You'll have previous experience knowledge of Cisco Meraki deployment or Ekahau
, Installation of Cisco CPE
, You will be an excellent team player with a proactive mind set, with a passion for working together as a team to achieve goals.
, You will thrive in an environment where you are trusted to be work smart and work hard without micromanagement.
, You will have hands-on experience of implementation and support of various software and hardware peripherals, such as UCasS, router, switches and firewalls to name a few.
, You'll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times.
, You'll have a passion for delivering a customer experience that exceeds expectations.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: South West London, England
Salary / Rate: £28000 - £32000 per annum + + Car + 10% Bonus + On call + Overtime
Posted: 2025-03-04 18:42:42
