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IT Support Analyst
End User Technical Support
Didcot, Abingdon, Oxford, Oxfordshire
@mecscomms is recruiting for a contract - End User Support Specialist& IT Support Analyst to provide technical assistance & ensure the smooth operation of IT systems within a large Global Enterprise environment.
The role involves 1st & 2nd line support, troubleshooting hardware & software issues, managing user accounts, supporting LAN/WAN networks & optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies.
If you're experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment & rollout of IT services across: Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Routing, Switching etc.
I'm keen to hear from you.
Position: Technical Support, Helpdesk, Desktop Support, Service Desk Engineer, IT Support, 2nd Line.
Location: Didcot, Abingdon, Oxford, Oxfordshire, OX14 4SE
Base: Office based on site, 5 days per week
Nature: Full time, temporary contract, Inside IR35
Duration: 24+ month contract
Hours: Monday - Friday, 09.00 - 17.30
Gross Rate: £30.00 per hour
Environment: IT, Technology, Cloud, Hosted Services, Internet, Technical Support, Helpdesk, Service Desk, Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Networking, Routing, Switching, Load balancers, Netscaler, F5, VMware, vSphere, Hyper-V, Azure, AWS, Storage, SAN, NAS, Citrix, Xenapp
Key Activity:
, Desktop support
, Troubleshooting
, Problem solving
, Diagnostics
, Hardware & software management
, Networking
, Installation, maintenance & configuration
, System monitoring
, IT inventory management
, Knowledgebase maintenance
, Trouble ticket management
Overview:
The technical support specialist will have responsibility for providing IT technical assistance to clients, either remotely or in person, through various channels like deskside in person, via phone, email, or chat.
Typically you'll be involved in troubleshooting, problem-solving & providing customer support for technology issues, requiring strong communication, analytical, & problem-solving skills.
Responsibilities:
, Provide first-line technical support to end-users, in person or via email, phone or chat
, Diagnose, troubleshoot & resolve hardware & software issues
, Install, configure & maintain computer systems, applications & peripherals
, Manage user accounts, permissions & access control within Active Directory
, Assist with the setup, deployment & maintenance of IT equipment (laptops, printers, mobile devices)
, Support LAN/WAN network connectivity & troubleshoot wireless connectivity issues
, Document & track support requests using a ticketing system, ensuring timely resolution
, Provide user training on IT systems, security best practices & new technologies
, Ensure compliance with IT policies & cybersecurity protocols
, Collaborate with cross-functional IT teams to resolve complex issues & improve system performance
, Assist with software updates, patches & system upgrades
, Conduct routine system checks to ensure optimal performance & security
, Participate in IT projects, system migrations & business-wide technical initiatives
Candidate Profile:
Candidates should possess previous experience within a Technical Support, Helpdesk or Service Desk environment to a 2nd line level.
You'll need strong analytical & problem solving skills with the ability to manage multiple, concurrent tasks.
You'll be experienced in deskside customer support, administration, support, monitoring, trouble shooting, installation, configuration, deployment & rollout of virtual & on premise solutions.
Your skills, experience & attributes should include as many of the following as possible:
, Bachelor's degree in Information Technology, Computer Science or a related field
, Experience in technical support, customer support or network troubleshooting
, Strong knowledge of Windows & Mac OS environments
, Familiarity with Microsoft 365 administration, Active Directory & cloud-based applications
, Network & Infrastructure solutions (LAN, WAN, Wireless, Internet, Connectivity, MPLS, SD-WAN)
, MS communication & collaboration suite (Azure, M365, O365, Teams, Skype, Active Directory)
, Cyber security (intrusion prevention & detection, threat management, PCI compliance)
, Unified Communications (unified comms, contact centre, IP telephony, Teams, Skype)
, SharePoint administration
, TCP/IP networking, switches, routers, firewalls & protocols
, Experience with remote support tools & IT ticketing systems
, Knowledge of ITIL best practices (preferred)
, Certifications such as Microsoft Certified Professional (MCP), CompTIA A+ or ITIL Foundation are a plus.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Type: Contract Location: Abingdon, England
Start: ASAP
Duration: 12 months+
Salary / Rate: Negotiable dependant on experience
Posted: 2025-03-27 07:58:05
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Telecoms Field Network Engineer
Critical Network Infrastructure
Central & South Scotland - Edinburgh, Glasgow, St Andrews & Stirling
@mecscomms is recruiting a contract - field based, telecoms network & critical infrastructure engineer, to work on behalf of a Global IT, Technology & Telecom service provider.
The role has ownership for the repair, maintenance & improvement of critical telecommunications network infrastructure across various comms room, data centre, POP, fibre exchange, base station, tower, substation, transmission & distribution sites throughout the Central & South Scotland regions.
Providing assurance activities, routine maintenance & customer order fulfilment, this hands-on technical field engineering role will be responsible for the installation, support & maintenance of telecommunications infrastructure, including LAN, WAN, Fibre Optics, DC chargers, PDH, SDH, Comtel, Microwave radio, Nokia sub-rack technologies, Cisco equipment, particularly within high-voltage environments such as electrical substations (11kV-400kV), data centre & exchange sites.
If you're a Field Engineer with a passion for telecommunications, networking, power systems & electronics & experience with: copper & fibre optic cable installation, Main Distribution Frame (MDF) engineering, network testing, patch panel & network rack configuration, mobile & fixed network equipment, wireless access point implementation, power system installation & electrical & electronic system setup etc.
I'm keen to hear from you.
Position: Telecoms Field Engineer, Network Maintenance Engineer, Installation Engineer, Field Service Engineer, Network Assurance Engineer
Location: Field based - Scotland - Edinburgh, Glasgow, St Andrews & Stirling
Mobility: A full UK driving licence is required
Nature: Full time, temporary contract, Inside IR35
Hours: OOH & unsociable hours work is required
Duration: 24+ month contract
Gross Rate: Negotiable dependant on experience
Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Key Activity:
, Project management & delivery
, Routine maintenance
, Repair & fix
, Support & troubleshooting
, Assurance activities
, Support network installations
, Solution implementation & configuration
, Technical testing
, Order fulfilment
, Process management
, Governance & control
Overview:
As a Field Engineer, you will be responsible for the installation, maintenance & support of cutting-edge telecommunications & network infrastructure across Central & South Scotland, covering key locations along the Edinburgh & Glasgow corridor.
This is a 24/7 operational role, requiring flexibility for on-call standby duties.
Responsibilities:
, Operational activities including Network configuration & integration of customer equipment
, Ensure the project is completed to the quality & health & safety standards required
, Complete project documentation as required by the project engineer
, Monitor progress against plans & recommend corrective actions
, Identify issues & risks & escalate appropriately
, Provide timely & quality communication to all stakeholders
, Ensure technical, test & quality plans as agreed are delivered to the project engineer
, Ensure the necessary project administration is carried out
, Provision of assure activities on 24 x 7 x 365 basis adhering to our agreed contractual SLA targets
, Completion of nominated RMI activities
, Recommend improvements & cost reductions were identified
, Completion of customer minor orders
, Carry out pre & post configuration testing to ensure error free installation
, Provide technical representation at customer & project related meetings
, Ensure quality assurance is maintained
, Maintain associated customer & network documentation
, To be part of a stand-by (on-call) rota supporting the business out of hours
Candidate Profile:
Candidates will be considered from a range of backgrounds but ideally, you'll have previous network implementation engineering experience ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Technology, ICT, Cloud, Systems / Network Integrator or similar type of technology managed services provider.
Your professional or academic experience is likely to include some of the following:
, HNC in Telecommunications (or equivalent professional qualification)
, Experience as a Field Engineer in telecoms, utilities or data centre environments
, LAN & WAN internetworking skills
, Exposure to Cisco, Alcatel, Nokia, Comtel or similar vendor kit
, Knowledge of network installations, DC chargers, PDH, SDH & sub-rack technologies
, Exposure to fibre optic, radio HRF or microwave radio networks
, Operational Telecoms in a Power System Environment (PDH, SDH, MPLS-TP)
, Power Systems including SCADA & protection
, Proficiency in DC & AC technologies
, Extensive experience in network installation & support
, Strong customer service, problem-solving & communication skills
, Ability to work independently & within a structured team environment
, It is essential for candidates to currently hold OR be eligible to pass BPSS (Basic Check) & SC level security clearance checks.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Type: Contract Location: Edinburgh, Scotland
Start: ASAP
Duration: 24 months+
Salary / Rate: Negotiable dependant on experience
Posted: 2025-03-27 07:49:02
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Telecoms Project Engineer
Critical Network Infrastructure
Central & South Scotland - Edinburgh, Glasgow, St Andrews & Stirling
@mecscomms is recruiting a contract Telecommunications Project Engineer, to work on behalf of a Global IT, Technology & Telecom service provider.
The Project Network Engineer will oversee the planning, implementation & delivery of technical installation & commissioning projects across various comms room, data centre, POP, fibre exchange, base station, tower, substation, transmission & distribution sites throughout the Central & South Scotland regions.
As a Project Engineer, you will be responsible for scoping, planning & delivering projects of varying scale & complexity, working closely with field engineers, network operations & project teams.
You'll act as a technical representative in customer meetings, conduct site surveys, produce scope of works documents & project plans, coordinate jobs, assist with critical faults & maintain a high standard of end-of-job documentation, to ensure compliance with industry standards & best practices.
If you're a Field or Project Engineer with a passion for telecommunications, networking, power systems & electronics with experience across: copper & fibre optic cable installation, network mapping & route planning, fibre to the premises (FTTP), network fault finding, node & infrastructure building, LAN, WAN, SDH, PDH, radios, switching, PSTN / ADSL & data communication devices etc.
I'm keen to hear from you.
Position: Project Engineer, Infrastructure & Network Project Engineer
Location: Field based - Scotland - Edinburgh, Glasgow, St Andrews & Stirling
Mobility: A full UK driving licence is required
Nature: Full time, temporary contract, Inside IR35
Hours: Monday - Friday 08:00-17:00
Duration: 24+ month contract
Gross Rate: Negotiable dependant on experience
Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Key Activity:
, Site survey & scope of works
, Project planning
, Project management
, Technical support
, Vendor & stakeholder management
, Change management
, Performance monitoring
, Incident resolution
, Onsite testing & maintenance
, Maintain accurate records
, Process management
, Governance & control
Overview:
The Project Engineer will oversee the planning, execution & delivery of telecoms infrastructure projects responsible for scoping, designing & implementing network installations, ensuring compliance with industry standards.
You'll conduct site surveys, create project plans & manage bill of materials to support seamless project delivery.
Additionally, you will provide technical representation at customer meetings, troubleshoot faults, & maintain high-quality documentation.
You will play a key part in performance monitoring, change management & vendor coordination, ensuring operational efficiency.
Responsibilities:
, Customer & client liaison - act as a technical point of contact for clients, addressing concerns & ensuring high levels of customer satisfaction
, Project planning - complete site surveys, scope of works, project designs, project plans, & bill of materials to ensure successful execution
, Project management - lead installation & commissioning projects, ensuring timely & high-quality delivery
, Resource & inventory management - assist in budgeting, cost estimation, sourcing & resource allocation to ensure projects remain within scope
, Vendor & stakeholder engagement - liaise with vendors, clients & internal teams to maintain & improve operational performance
, Change management - assess & approve planned changes within telecoms environments
, Technical support - provide expertise in troubleshooting network faults, telecoms infrastructure, & operational issues
, Performance monitoring - define & review KPIs, proactively identify recurring network issues & implement solutions
, Documentation & reporting - maintain detailed records of project progress, issues & resolutions.
Prepare status reports & technical documentation
, Incident resolution - take a proactive role in fault resolution, post-incident analysis & root cause diagnostics
, On-site testing & maintenance - conduct substation testing using industry-standard tools to diagnose & rectify issues
, Cross-department collaboration - work closely with design, operations & maintenance teams to ensure seamless integration of telecoms solutions
Candidate Profile:
Candidates will be considered from a range of backgrounds but ideally, you'll have previous experience, ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Technology, ICT, Cloud, Systems / Network Integrator, Utility, Power or similar type of service provider.
Your professional or academic experience is likely to include some of the following:
, HNC in Telecommunications (or equivalent professional qualification)
, Experience as a Field Engineer in telecoms, utilities or data centre environments
, Hands-on experience working in data centres, fibre exchanges, substations & telecom hubs
, LAN & WAN internetworking skills
, Proficiency in industry-standard network testers & diagnostics
, Strong understanding of IP networks, Cisco, Alcatel, & Nokia devices
, Rack, charger, & telecoms equipment installation & commissioning
, Industry-standard telecoms testing (BERT, RF sweeps, PIM, TDR, OTDR & OSCAR tests)
, DC power wiring & connection to telecoms equipment in compliance with regulations
, 1st Line Support & troubleshooting for a range of equipment including SDH, PDH, radios, switching systems, PSTN / ADSL & data communication devices
, Routine maintenance inspections for fibres & battery chargers
, Risk Assessment & Method Statements (RAMS) creation & work area/vehicle management
, Proven experience in handover documentation & site surveys
, Ability to troubleshoot & resolve technical issues proactively
, Experience with power tools, hand tools & working at height
, Analytical thinking & problem-solving skills for fault diagnosis
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Type: Contract Location: Edinburgh, Scotland
Start: ASAP
Duration: 24 months+
Salary / Rate: Negotiable dependant on experience
Posted: 2025-03-27 07:43:40
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Telecoms Electrician
Critical Network Infrastructure
Central & South Scotland - Edinburgh, Glasgow, St Andrews & Stirling
@mecscomms is recruiting a NVQ Level 3 Electrical Installation or City & Guilds 2391 certified, contract Telecoms Electrician, to work on behalf of a Global IT, Technology & Telecom service provider.
The Electrical Engineer will install, maintain & repair electrical systems, Uninterruptible Power Supplies (UPS), battery chargers, AC/DC drives & associated equipment for critical telecommunications network infrastructure, across various comms room, data centre, POP, fibre exchange, base station, tower, substation, transmission & distribution sites throughout the Central & South Scotland regions.
The Telecom Electrician position requires expertise in the installation, commissioning & first-line reactive maintenance of telecoms equipment (IP networks, Cisco, Alcatel, Nokia, Satellite, Fibre, Cable & Radio systems devices), with responsibilities including wiring AC/DC power, UPS Systems, PSU installs, testing & certification, routine maintenance inspections & troubleshooting customer equipment.
If you're an experienced Field Engineer or Electrician with a background in telecommunications, networking, power systems or electronics & have any of the following accreditations: NVQ Level 3 or equivalent, City & Guilds 2356 Part 1 & 2, City & Guilds 2357 or BS 7671 Electrical Regulations 18th Edition, I'm keen to hear from you.
Position: Electrical Technician, Electrical Engineer, Maintenance Engineer, Installation Technician, Sparks, Sparky
Location: Field based - Scotland - Edinburgh, Glasgow, St Andrews & Stirling
Mobility: A full UK driving licence is required
Nature: Full time, temporary contract, Inside IR35
Hours: Monday - Friday 08:00-17:00
Duration: 24+ month contract
Gross Rate: Negotiable dependant on experience
Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Key Activity:
, New electrical installs
, Configure electrical systems
, Testing & commissioning
, Maintenance & repair
, Support & troubleshooting
, Diagnose & repair faults
, Maintain accurate records
, Work to industry standards & regulations (e.g.
BS7671)
, Process management
, Governance & control
Overview:
As a Telecom Electrician, you'll perform highly skilled technical work involving comprehensive installation, construction, repair, maintenance & modification of advanced electronic systems including UPS, battery chargers & AC/DC systems.
This will encompass: monitoring & control systems, complex network infrastructures, radio systems, SCADA networks, radar & signal processing systems, microwave & fibre optic communications & local & wide area data transmission networks (LAN / WAN).
Your objective will be to ensure optimal performance, technical integrity & the seamless operation of sophisticated electronic communication equipment, across multiple specialised domains.
Responsibilities:
Installation & Commissioning
, Installation & commissioning of racks, charger & telecoms equipment to a high standard
, Wiring & connection of AC & DC power to telecoms equipment, ensuring compliance with regulations
, Completion of site surveys to support installations
Testing, Maintenance & Troubleshooting
, Testing & certification of telecoms equipment
, Routine maintenance inspections of spare fibres & battery chargers
, First-line support & fault-finding for customer equipment
Network Infrastructure & Technology
, Designing, installing & maintaining telecommunications infrastructure supporting the network
, Working with satellite communications, fibre optics, cables & radio systems
, Supporting the development & implementation of smart grid technologies
, Assisting with private 4G network projects for remote substation connectivity
Safety & Compliance
, Creating risk assessments & method statements (RAMS)
, Managing work areas & vehicles to maintain a safe & organised environment
, Adhering to strict safety protocols when working with electrical & telecoms equipment
Collaboration & Innovation
, Working closely with engineers & technicians to ensure smooth network operations
, Developing & implementing new solutions for future telecoms advancements
Candidate Profile:
Candidates will be considered from a range of backgrounds but ideally, you'll have previous electrical engineering experience, ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Technology, ICT, Cloud, Systems / Network Integrator, Utility, Power or similar type of service provider.
Your professional or academic experience is likely to include some of the following:
Certifications & Training
, City & Guilds 2391 - Inspection & Testing
, NVQ Level 3 Electrical Installation
, IOSH Working Safely
, Asbestos Awareness & Manual Handling Training
, Relevant Telecoms Qualifications
Technical Skills & Experience
, Installing, inspecting & testing electrical & telecoms systems
, Familiarity with UPS, battery chargers & AC/DC power systems
, Using industry-standard testers, power tools & hand tools
, Exposure to data centres, telephone exchanges, fibre exchanges, PCPs, DSLAMs, customer hubs, outstation sites or substations
, IP networks, including Cisco, Alcatel & Nokia devices
, Satellite communications, fibre optics, cables & radio systems
Workplace & Safety Skills
, Strong focus on health & safety in the workplace
, Experience working at height, using ladders & following safety procedures
, Ability to create & complete handover documents accurately
, Driving for work & managing a company vehicle
Problem-Solving & Innovation
, Analytical & logical thinking for fault diagnosis & resolution
, Interest in new equipment, technology & continuous learning
, Contribution to network innovation & digital transformation
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Type: Contract Location: Edinburgh, Scotland
Start: ASAP
Duration: 24 months+
Salary / Rate: Negotiable dependant on experience
Posted: 2025-03-27 07:36:13
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Cisco UC Collaboration Engineer - Herts
Location:- Hertfordshire area, Hybrid working 3 days office, 2 days Home.
Salary:- £55-60k + Bens
MUST BE ELIGIBLE FOR SC CLEARANCE
Environment:- Cisco Collaboration, Cisco Webex, IP Phones, AV Systems, UC Platforms, Technical Support.
An experienced Cisco UC and AV Collaboration Engineer is required to support this large end user site based in Hertfordshire.
The ideal candidate would have proven Cisco Collaboration experiences managing large scale conference rooms but also supporting the AV elements such as displays and speakers which optimise the user experiences.
Skills required:-
, Configuration, troubleshooting, and management on Cisco Collaboration products
, Strong experiences on in room displays, speakers, microphones, and AV control systems.
, Managing endpoints like Cisco Webex, IP Phones, and integration with UC platforms.
, Providing technical support and training for end-users on Cisco UC and AV solutions.
, Proactively monitoring and maintaining room health, ensuring minimal downtime.
Any certifications across Cisco Collaboration Products or CTS would be beneficial but the company do offer structured training.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Hertfordshire, England
Salary / Rate: £50000 - £60000 per annum + + Bens
Posted: 2025-03-24 19:03:40
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Stand out new opening!
Working with an exceptionally supportive, inclusive Partner, you will be joining a diverse, collegiate team with access to a fabulous, direct client list.
No churning through ‘same-old' telecoms here, you will be working with a range of premium tech and engineering businesses and sectors including automotive, optics, machine learning, consumer products, quantum computing, software and everything in between.
There is plenty of original drafting work along with complex prosecution and contentious work.
Having recently won and on-boarded an exciting new optics client, spirits are high and there could not be a better time to join the team!
The ideal applicant will have a Physics (or similar to) background and enjoy working with new technology.
You will have a lot of contact with clients so personality will count as will your ability to work well in a team-led environment.
Level-wise, you will be close to qualifying through to Associate level.
Excellent remuneration, sociable, supportive culture, please contact Lisa Kelly via lisa.kelly@saccomann.com for more details. ....Read more...
Type: Permanent Location: London, England
Posted: 2025-03-18 12:00:42
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Embedded Digital Electronics Design Engineer required to design military aerospace technology products.
You will have embedded control system design experience in automotive, telecoms, aerospace or medical sectors and degree qualified in electronics.
Key Skills
Embedded controller design in FPGA, Processor and Micro Controllers.
Embedded controller hardware design and development.
Circuit simulation and design in DOORS, SPICE, Saber, SiMetrix, EWB, TINA, Mathcad, MATLAB, Simulink and Xilinx.
Communication protocol design CAN, ARINC and AFDX.
Precision analogue and digital electronics circuit design, LVDTs, Resolvers, Temperature and Pressure Sensors, Solenoids and PWM circuits.
PCB layout and design for signal integrity and EMC.
DFM, DFT designing to cost requirements.
Design verification, test specification and quality reporting.
PCB design, schematic capture and circuit simulation.
Mentor Graphics, Cadence design tools
VHDL, Python and C advantageous.
PCB design in Mentor Graphics or Cadence.
....Read more...
Type: Permanent Location: Birmingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £45000 - £70000 Per Annum None
Posted: 2025-03-13 17:10:01
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Network Field Engineer - Cisco, SD-Wan, Voice, Telephony, Wireless
£42k Package - £28-32k Basic + Fully Expensed Car + O/call + O/time
Location:- South West London
Applicants MUST have a driving licence.
Cisco, CCNA certified, IP, SD-Wan, Datacentre, Voice, Ekahau, Telephony, Security, Firewalls, Meraki, Wireless, Horizon, Customer sites, Installation, Configuration.
An experienced Network Voice/Data/Telephony Field Engineer is required by this leading provider of networking and telecoms services.
The role of the Field Engineer will encompass the on-site installation of customer solutions, both typically at customer premises and data centre locations across Nottingham and surrounding counties.
Your day will consist of assisting with the installation, configuration and troubleshooting of core networking equipment at various locations across Nottingham and surrounding counties, whilst providing out-of-hours and on call assistance to customers and where appropriate on-site support and replacement of hardware.
Day to day responsibilities include:-
On-site installation of customer solutions both at a customer premises and in Data Centre locations across Nottingham and Surrounding counties.
Co-op diagnostics from remote customer sites to assist with resolving complex faults
Assist with the installation, configuration and troubleshooting of core networking equipment at Data Centre locations
Provide Out of Hours on-call (1 in 4) assistance to customers, and where appropriate, provide on-site support and replacement of hardware
Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records
Perform technical support and collate further information where required to pass onto Senior Stakeholders.
Managing work schedules to SLA working alongside other teams to exceed the customer expectations.
Skills Requirement:
, Configuration and deployment/Installation of Cisco, SD-Wan and Telephony.
, You'll have previous experience of technical support for Cisco, Horizon, Polycom or Yealink devices.
, You'll have previous experience knowledge of Cisco Meraki deployment or Ekahau
, Installation of Cisco CPE
, You will be an excellent team player with a proactive mind set, with a passion for working together as a team to achieve goals.
, You will thrive in an environment where you are trusted to be work smart and work hard without micromanagement.
, You will have hands-on experience of implementation and support of various software and hardware peripherals, such as UCasS, router, switches and firewalls to name a few.
, You'll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times.
, You'll have a passion for delivering a customer experience that exceeds expectations.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: South West London, England
Salary / Rate: £28000 - £32000 per annum + + Car + 10% Bonus + On call + Overtime
Posted: 2025-03-04 18:42:42
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Project Co-Ordinator - Telecoms
Location:- Manchester, Hybrid 3 days office, 2 Home Working.
Salary:- to £32k + Bens
Environment: - Networking & Telecoms Services, UCaaS, CCaaS, Connectivity, Data, Security, Managed Services, Projects, SOW, MS Projects, Reporting, Customer Facing, Prince2, CXOne,
Our client, a leading provider of Telecoms and Managed Services to the Enterprise and Government sectors is looking for a customer focussed Project Co-Ordinator to join their existing team.
The Project Co-ordinator is responsible for managing customer-facing and internal delivery projects, ensuring effective support for the Project Management Office.
This includes driving projects through all phases: Initiation, Planning and Design, Build and Test, User Acceptance Testing (UAT), and Service Transition, following the company's' project management framework.
The Project Co-ordinator will establish strong working relationships with internal and external stakeholders, ensuring projects are delivered within budget, on time, and with commercial governance in place.
Collaboration with cross-functional teams such as technical engineers, sales, finance, and commercial teams is essential.
Exceptional organisational skills, keen attention to detail, and clear communication are key to success in this role.
Key Responsibilities:
Host and lead all project-related communications.
Manage project documentation, including:-
Scope of Works (SoW)
Project Plans
Risk Logs
Action Logs
Lessons Learned Logs
Planning and Execution
Coordinate testing and migration activities
Oversee resource management and project scheduling
Create and maintain project audit reports
Proactively manage risks and implement mitigation strategies
Required:-
Strong customer service, organisational and strategic planning skills
Experience or knowledge of working within the recognised project methodologies such as PRINCE, APM, Agile, Waterfall, ITIL
Experience of managing project stakeholders, customer and 3rd parties
Excellent communication skills
Evidence of strong customer focus and passion for delivering service excellence
Ability to meet strict deadlines.
Positive attitude when working under pressure.
Strong team-worker
Apply now for full details
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £30000 - £32000 per annum + + Bens
Posted: 2025-03-03 18:42:15
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Trainee Field Service Engineer
Bristol
£26,000 Basic + (OTE £30,000) + Training + Job satisfaction + Stability + Flexibility + Family - feel + Van + Personal use + Appreciation + Door to door + Work life balance + Holiday + Pension
Solidify your career now as a Trainee Field Service Engineer where you will receive full industry training to do your job to the best of your ability.
On offer is consistent job stability in a recession proof industry where you will be fully appreciated and not known as just another number.
Join now and secure a job for life accompanied by a great package and full flexibility of your own schedule!
This reputable company provides products that help people collect vital health information.
They are looking for a Trainee Field Service Engineer to continue to provide a high quality service as they continue to grow within the UK.
If you are looking to join a company that will look after and appreciate you, then look no further!
Your Role As A Trainee Field Service Engineer:
* Service, calibrate and maintain medical weighing equipment
* Occasional cleaning of the machines and collecting money
* Occasional overnight stays
* Field service role around the Bristol area
The Successful Trainee Field Service Engineer Will Have:
* Basic electronic background
* Ability to commute around the Bristol area and happy to travel
* Full driving licencePlease apply now or contact Rebecka on 07458163046 for immediate consideration.
Keywords: trainee engineer, field engineer, service engineer, engineer, field service, field service engineer, trainee service engineer, electrical, electronics, maintain, maintenance engineer, technician, trainee technician , electrical technician , electronic technician, repair technician , gym technician, IT engineer, telecoms engineer, networking technician, network engineer, installation technician, south west, Bristol, swindon, malvern, gloucestershire, bath, Frome , Slough,Reading
Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted. ....Read more...
Type: Permanent Location: Bristol, England
Start: asap
Duration: Perm
Salary / Rate: £26000 - £27000 per annum + Training + Stability +
Posted: 2025-02-24 10:03:25
