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Senior Service Operations Manager - IT/Datacentre Managed Services
Location:- London - 3 days Office, 2 Home.
Salary:- to £80k-£90k + Bens
Environment: - Financial Customers,Global Operations, Staff Manager, Service Delivery, Technology, Networking, Managed Services, IP, Datacentre, Voice, Data, Infrastructure.
Our client, a leading Global Managed Services company is looking to hire a Service Operations Manager with experiences of managing Managed Services within Financial accounts.
The role is accountable for 40+ Staff and a Multi Million Pound Managed Services contracts.
The Operations Manager is responsible for leading a team of managed services and project professionals (40 + Engineers) who are dedicated to delivering a project or service to identified strategic accounts in finance.
This is a Global role that includes improving efficiency, productivity and quality whilst delivering in line with budget requirements in a safe and fully compliant working environment, globally for financial strategic accounts.
Day to Day Duties include:
, Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives.
, Understand the unique operational needs and challenges of each account and develop customised operational strategies.
, Foster deep relationships with Key customer stakeholders.
, Meet and exceed financial / margin expectation deliverables at Account and Project level.
, Identify opportunities for process improvement and efficiency enhancement.
, Analyse existing processes and workflows to identify areas for optimisation.
, Manage and allocate resources efficiently, including budgeting and resource planning.
, Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
, Recruit, train, and manage a high-performing operational team focused on strategic account sales.
, Set clear KPI's and performance expectations for the team.
, Provide coaching, guidance, and support to help team members achieve their goals.
, Collaborate with cross-functional teams (e.g.
operations - key accounts/tech accounts and sales) to align strategies and resources.
, Develop and maintain quality management systems working with theGlobal Head of Operations the Operations Director - Strategic Accounts Tech and Operations Director - key accounts.
, Ensure compliance with all relevant laws, regulations, and industry standards.
, Implement and maintain safety protocols to create a secure working environment.
, Manage relationships with suppliers and vendors to optimize costs and improve service quality.
, Negotiate contracts and agreements to secure favourable terms.
, Provide regular reports and updates to senior management on the performance of strategic accounts Finance.
, Provide guidance and support to team members, ensuring they meet their individual and team targets.
, Ensure accurate reporting.
, Communicate client feedback and insights to relevant teams for continuous improvement.
, Establish key metrics to measure the progress and impact of operational strategic accounts.
, Provide Operational support for Managed Service/ Day 2 related activities within the Strategic Tech and Key and Transactional accounts.
Experiences Required:
, Proven experience in global operational leadership and delivery within both tech infrastructure projects and managed services.
, Key relationships with strategic account “finance” customers.
, Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions.
, Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams of 40 people plus.
, Exceptional communication and presentation skills, both written and verbal.
, Strong business acumen and a deep understanding of organisational dynamics.
, Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
, Understanding and experience of the Managed Services industry.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £80000 - £90000 per annum + + Bens
Posted: 2025-12-01 19:03:19
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1st Line Service Support Engineer
Location:- Manchester
Salary:- to £30k Inclusive of Shift Allowance.
24/7 Shift Rota once fully trained.
Environment:- 1st line Support, Customer Interaction, Service Desk, ServiceNow, Salesforce, Incidents, Escalations.
This role could suit an IT Graduate looking for a first role and training in the IT/Tech world.
Step into a fast-paced, high-growth tech environment and become the front line of technical resolution.
Our technology-based client is on the lookout for a First Line Support Specialist who lives and breathes technology, enjoys troubleshooting live issues, and wants exposure to real-world infrastructure, platforms and customer environments.
If you want a role that develops you quickly and gets you working with skilled engineers from day one — this is it.
What you'll be doing
Responding to live incidents and service requests
Troubleshooting faults across multiple technologies and platforms
Working directly with engineers to drive rapid issue resolution
Managing incidents end-to-end, including outage documentation
Applying system patches, updates and config changes during shifts
Acting as the communication bridge between customer, engineering teams and third parties
You'll get exposure to real production environments, critical systems, and a stack of platforms where you'll constantly build your skills and technical depth.
What we're looking for
, Experience in a support or helpdesk environment (ideal, not essential)
, Strong customer communication and incident ownership
, A proactive problem-solver with a can-do mindset
, Hungry to learn, push yourself, and progress fast
, Passion for IT, networks, communications or infrastructure tech
If you want more than just ticket-logging — if you want to resolve, learn, communicate and grow — you'll fit right in.
What's on offer
Hybrid/fully-remote progression after on-site training
Fast technical development, qualifications & progression routes
M-F working to start, moving to shifts once live-ready
25 days holiday + bank holidays, rising with service
EV scheme, cycle to work, tech scheme & employee health plans
Mental health support, EAP access & a people-first culture
________________________________________
Ready to step up, take ownership, and build your career in real tech operations?
Apply now — your next step in IT Support starts here
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £25000 - £30000 per annum + + Bens
Posted: 2025-12-01 18:56:59
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Service Desk Manager- Surrey
Location: Hybrid working, Commutable to Guildford, Surrey and travel to customer sites when required.
Salary: £55k - £65k dep on exp + Bens Driving license required.
Environment:- EV, IT, Service Desk, Software, ITIL, Escalations, Customer Facing, Project Plans, Jira, MS Project, Processes.
My client, a provider of EV and Solar systems are seeking a highly motivated and driven individual, as an EV Service Desk/Operations Manager, to support the sustainability ambitions of a diverse range of customers faults/escalations.
An IT background in Service Desk/Operations would be required with experience on JIRA as well as operational processes that impact a seamless customer service.
Responsibilities will include:
Planning and scheduling the deployments of the award winning product across the UK.
In charge of Jira and dealing with customer faults/escalations
, Responsible for the smooth operation of cloud-based SaaS suite
, Ensure efficient client onboarding and seamless integration of SaaS solutions, tailored to specific market needs.
, Collaborate with sales and technical teams to secure high-margin commercial
charging
contracts across existing and new markets.
, Manage project timelines, budgets, and resources for successful implementations.
, Analyse operational data to identify improvement opportunities and enhance performance across all SaaS deployments.
, Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors.
, Lead a small team of analysts and technicians, ensuring adherence to best practices and cross-department collaboration.
, Continuously monitor EV market, adapting strategies to maximize business opportunities in focus markets.
The role will be Hybrid working in Guildford, 3 days Office, 2 days Home.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Guildford, England
Salary / Rate: £55000 - £65000 per annum
Posted: 2025-12-01 18:33:16
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Field Sales Manager - Data Centres / UPS Systems
Location: Field-based (UK-wide, with head office in Hemel Hempstead)
Salary: Competitive + Bonus + Car Allowance + Benefits
Are you an experienced Field Sales Manager or Business Development professional with a background in UPS systems, cooling, or data centre infrastructure?
Our client, a global leader in green energy and power technology, is expanding their data centre solutions division across the UK.
This is an exciting opportunity to help drive growth within a high-performance team delivering next-generation UPS and power systems to some of the world's leading data centre and critical infrastructure providers.
The Role
As Field Sales Manager - Data Centres / UPS Systems, you will:
Take responsibility for developing and managing key accounts across the UK, targeting major data centre operators and IT channel partners.
You'll play a pivotal role in driving sales, building relationships, and expanding the companies footprint within mission-critical markets.
Identify, develop, and manage key accounts within major data centre clients.
Promote the companies range of solutions including UPS systems, cooling systems, PDUs, and data racks.
Develop relationships with electrical and IT distribution channel partners across the UK and Europe.
Work closely with internal technical and channel support teams to deliver tailored solutions and quotations.
Drive sales and business development across the UK, with a focus on expanding the channel partner network.
Key skills required to apply for this Field Sales Manager - Data Centres / UPS Systems job:
Extensive experience in a field sales, business development, or key account management role within UPS systems, power electronics, or data centre infrastructure.
Proven track record of success developing sales in the data centre, telecoms, or critical power sectors.
Strong technical understanding of UPS systems, backup power, and cooling solutions.
Motivated, driven, and entrepreneurial - this role offers the feel of a start-up within a global brand.
Excellent communication and relationship-building skills at all levels.
Profound knowledge of the UK data centre and critical infrastructure market (healthcare, education, transport, etc.).
Full UK driving licence required.
This is a unique opportunity to join a global leader in sustainable power technology at a time of rapid growth.
You'll have the autonomy to shape a developing business area, with clear progression opportunities and the backing of an established brand.
To apply for this Field Sales Manager - Data Centres / UPS Systems role, please send your CV to NDrain@redlinegroup.Com Or call 01582 878828 / 07961 158786 for more information. ....Read more...
Type: Permanent Location: Hemel Hempstead, England
Start: ASAP
Salary / Rate: £45000 - £70000 per annum
Posted: 2025-11-26 00:00:04
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Key Account Manager - Data Centres / UPS Systems
Location: Field-based (UK-wide, with head office in Hertfordshire)
Salary: Competitive + Bonus + Car Allowance + Benefits
Are you an experienced Key Account Manager or Sales professional with a background in UPS systems, power electronics, or data centre infrastructure?
An established global technology business is seeking a Key Account Manager to join their growing power and data centre solutions division.
This is an excellent opportunity to manage a substantial portfolio of existing customers across the UK and Europe, providing strategic account management, technical support, and commercial leadership across mission-critical markets.
As Key Account Manager - Data Centres / UPS Systems, you will:
Take full ownership of a large portfolio of existing customers within the data centre and critical power sectors.
Maintain and strengthen long-term relationships with major accounts, ensuring a high level of customer satisfaction and retention.
Identify new opportunities for growth within existing customers by introducing additional products and services such as UPS systems, cooling solutions, PDUs, and data racks.
Work closely with internal engineering, technical, and service teams to ensure seamless delivery of complex projects and system upgrades.
Understand each client's operational requirements, providing tailored technical and commercial solutions that add value.
Prepare account development plans, forecasts, and performance reports to support business objectives.
Collaborate with channel partners, distributors, and contractors to ensure customers receive full project and aftersales support.
Represent the company at client meetings, trade events, and industry forums to strengthen brand presence and awareness.
Key Skills Required for this Key Account Manager - Data Centres / UPS System job:
Extensive experience in account management, business development, or technical sales within UPS systems, power electronics, or data centre infrastructure.
Proven success in managing and growing large customer portfolios within data centres, telecoms, or other mission-critical environments.
Strong technical understanding of UPS, DC power, and cooling systems.
Excellent relationship-building and communication skills, with a customer-first approach.
Self-motivated, proactive, and commercially focused, capable of working independently.
Full UK driving licence and willingness to travel extensively across the UK.
This is a fantastic opportunity to join a global business that is investing heavily in growth across the UK data centre market.
You'll be responsible for nurturing key customer relationships, driving account growth, and contributing to the success of a leading power solutions provider.
To apply for this Key Account Manager - Data Centres / UPS Systems role, please send your CV to NDrain@redlinegroup.Com Or call 01582 878828 / 07961 158786 for more information. ....Read more...
Type: Permanent Location: Hemel Hempstead, England
Start: ASAP
Posted: 2025-11-26 00:00:02
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An opportunity has arisen for a New Business Account Executive to join a well-established digital infrastructure provider offering high-performance network, voice, and connectivity solutions to enterprises.
As a New Business Account Executive, you will be responsible for developing new business opportunities and managing complex enterprise sales cycles across the DACH market.
This full-time permanent role offers hybrid working options, a competitive salary plus commission and benefits.
You will be responsible for:
* Leading strategic sales initiatives across Germany, Austria, and Switzerland.
* Reviving and growing underutilised client accounts through tailored, consultative approaches.
* Establishing and maintaining trusted relationships with key decision-makers at senior and executive levels.
* Collaborating with marketing and business development teams to convert leads into long-term partnerships.
* Delivering solution-led sales across a portfolio of connectivity, cloud, and digital infrastructure offerings.
* Managing the full sales process, ensuring smooth coordination with internal teams for successful delivery.
* Maintaining accurate forecasts and a disciplined approach to pipeline management.
What we are looking for:
* Previously worked as a Account Executive, Business Development Representative, Enterprise Account Executive, Enterprise Sales Executive, Business Development Executive, Enterprise Sales Executive, Account Manager, Sales manager, Business Development manager, SaaS Account Executive, IT Sales Executive, Telecoms Sales Executive, SaaS Sales Executive, New Business Account Executive or in a similar role
* Demonstrable success in new business development and enterprise-level solution sales.
* Proven experience selling into large-scale German enterprises, preferably within telecommunications, IT services, or related industries.
* Fluent in both German and English, with strong presentation and negotiation skills.
* A consultative approach with the ability to engage and influence at executive level.
* Commercial awareness, strategic thinking, and a results-driven attitude.
* Highly motivated, self-directed, and comfortable working in a performance-oriented environment.
This is an exceptional opportunity to take your enterprise sales career to the next level with a forward-thinking industry leader.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Germany, Non UK
Start:
Duration:
Salary / Rate: £40000 - £100000 Per Annum
Posted: 2025-11-24 12:49:59
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An opportunity has arisen for a New Business Account Executive / Business Development Executive to join a well-established digital infrastructure provider offering high-performance network, voice, and connectivity solutions to enterprises.
As a New Business Account Executive / Business Development Executive, you will be responsible for developing new business opportunities and managing complex enterprise sales cycles across the DACH market.
This full-time permanent role offers hybrid working options, a competitive salary plus commission and benefits.
You will be responsible for:
* Leading strategic sales initiatives across Germany, Austria, and Switzerland.
* Reviving and growing underutilised client accounts through tailored, consultative approaches.
* Establishing and maintaining trusted relationships with key decision-makers at senior and executive levels.
* Collaborating with marketing and business development teams to convert leads into long-term partnerships.
* Delivering solution-led sales across a portfolio of connectivity, cloud, and digital infrastructure offerings.
* Managing the full sales process, ensuring smooth coordination with internal teams for successful delivery.
* Maintaining accurate forecasts and a disciplined approach to pipeline management.
What we are looking for:
* Previously worked as a Account Executive, Business Development Representative, Enterprise Account Executive, Enterprise Sales Executive, Business Development Executive, Enterprise Sales Executive, Account Manager, Sales manager, Business Development manager, SaaS Account Executive, IT Sales Executive, Telecoms Sales Executive, SaaS Sales Executive, New Business Account Executive or in a similar role
* Demonstrable success in new business development and enterprise-level solution sales.
* Proven experience selling into large-scale German enterprises, preferably within telecommunications, IT services, or related industries.
* Fluent in both German and English, with strong presentation and negotiation skills.
* A consultative approach with the ability to engage and influence at executive level.
* Commercial awareness, strategic thinking, and a results-driven attitude.
* Highly motivated, self-directed, and comfortable working in a performance-oriented environment.
This is an exceptional opportunity to take your enterprise sales career to the next level with a forward-thinking industry leader.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Germany, Non UK
Start:
Duration:
Salary / Rate: £40000 - £100000 Per Annum
Posted: 2025-11-24 12:48:43
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An opportunity has arisen for an Account Executive to join a well-established digital infrastructure provider offering high-performance network, voice, and connectivity solutions to enterprises.
As an Account Executive, you will be responsible for identifying, engaging, and converting new enterprise clients while revitalising dormant business relationships.
This full-time permanent role offers hybrid working options, a competitive salary and benefits.
You Will Be Responsible For:
* Driving new business opportunities across low-spend and inactive enterprise accounts within the German market.
* Identifying and securing new logo opportunities through a strategic and consultative approach.
* Developing tailored plans to re-engage key enterprise customers and transform them into long-term, high-value partnerships.
* Building trusted relationships with senior stakeholders and decision-makers.
* Leveraging insights and data to prioritise targets and create effective go-to-market strategies.
* Managing complex sales processes and delivering successful outcomes across a diverse service portfolio.
* Collaborating with cross-functional teams to ensure a seamless transition from sales to delivery.
* Maintaining accurate pipeline forecasting and applying structured sales methodologies throughout the process.
What We Are Looking For:
* Previously worked as an Account Executive, Business Development Representative, Enterprise Account Executive, Enterprise Sales Executive, Business Development Executive, Enterprise Sales Executive, SaaS Account Executive , IT Sales Executive, Telecoms Sales Executive,SaaS Sales Executive, New Business Account Executive or in a similar role.
* A proven track record in new business development preferably within telecoms, IT services, SaaS, or digital infrastructure sectors.
* Fluent in both German and English (spoken and written).
* Experience managing large enterprise accounts using a consultative, solution-based approach.
* Strong commercial awareness with the ability to influence senior-level stakeholders.
* Self-motivated, proactive, and results-driven with a natural aptitude for relationship building.
This is a fantastic opportunity to join an ambitious organisation and make a genuine impact within a growing market.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Germany, Non UK
Start:
Duration:
Salary / Rate:
Posted: 2025-11-24 12:12:29
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Power Electronics Engineer
Location: Wickford, Essex (on-site, with some travel and occasional customer visits as required)
An excellent opportunity has arisen for an experienced Power Electronics Engineer to join a well-established UK power electronics manufacturer, specialising in the design and production of advanced power supply solutions.
The company develops AC-DC and DC-DC power supplies, transformer rectifiers, configurable modular systems, high-voltage systems, and fully customised designs.
Serving customers across aerospace, defence, industrial, telecoms, and emerging markets such as hydrogen production and carbon capture, the business is recognised for delivering innovative, bespoke, and reliable solutions in quality-critical sectors.
This role is ideal for a hands-on engineer with strong analogue electronics and power supply design experience, who enjoys solving complex technical challenges and working across the full product lifecycle — from concept, prototyping, and testing through to customer delivery.
The position also offers the opportunity to work closely with the Engineering Director, gaining mentorship with a clear pathway to grow into a future leadership role.
Main Responsibilities of the Power Electronics Engineer (based in Wickford, Essex):
Design, develop, test, and troubleshoot power supply products (AC/DC, DC/DC, rectifiers, high-voltage systems).
Lead and manage engineering projects from concept through to completion, ensuring delivery to time, cost, and quality.
Collaborate with cross-functional teams, including production and supply chain, to ensure design intent is met.
Produce and maintain technical documentation including specifications, test procedures, and design records.
Support the sales teams with technical input to customer enquiries, proposals, and specifications.
Interface directly with customers on technical issues, projects, and RMAs, ensuring smooth resolution.
Drive research and innovation to enhance products, processes, and new technologies.
Mentor junior engineers and deliver technical training to internal staff and customers.
Requirements of the Power Electronics Engineer (based in Wickford, Essex):
Degree (or equivalent) in Electrical/Electronics Engineering (Master's desirable).
Extensive experience in electronics engineering, including PCB design.
Strong background in analogue electronics and power supply design (AC/DC, DC/DC, rectifiers, high-voltage).
Proficiency in simulation and design tools such as SPICE and CAD software.
Practical, hands-on approach to prototyping, soldering, testing, and troubleshooting.
Excellent problem-solving, analytical, and communication skills.
Flexible, detail-oriented, and able to manage multiple projects in a small but dynamic team.
Full UK driving licence and legal right to work in the UK.
Desirable Experience:
Background in telecoms power supply design or other efficiency-critical markets.
Low-level programming knowledge and/or digital design alongside analogue expertise.
Commercial awareness of electronics product development and ability to support technical sales.
Experience in quality-critical sectors such as aerospace, defence, or industrial.
This is a key role within the engineering team, offering long-term development opportunities, including progression to Engineering Director.
To apply for this Power Electronics Engineer role based in Wickford, Essex, please send your CV to:
Kchandarana@redlinegroup.com or call 01582 878 830 / 07961 158 784 ....Read more...
Type: Permanent Location: Wickford, England
Start: ASAP
Salary / Rate: £50000 - £75000 per annum
Posted: 2025-11-18 11:15:00
