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IT Service Delivery Manager
Central London
£70,000 - £80,000 PA
A leading construction engineering organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager.
This is a highly acquisitive business with ambitious growth plans over the coming years.
This is a pivotal role within a high-performing IT team, ideal for a proactive leader with a strong technical background and a passion for delivering outstanding service.
You'll oversee 1st and 2nd line support teams, take ownership of the ServiceNow platform and play a key role in driving operational maturity, continuous improvement and service optimisation.
You'll also contribute to wider business initiatives, including M&A integration projects, ensuring smooth transitions and consistent service delivery throughout periods of change.
Key Responsibilities
, Lead, coach and develop IT support teams through regular reviews, mentoring and structured development plans
, Own and optimise the ServiceNow platform, driving adoption and alignment with organisational goals
, Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance
, Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management
, Oversee third-party service providers, ensuring contractual and performance standards are met
, Identify and address process gaps, implement corrective actions and champion continuous improvement
, Produce and present detailed monthly service reports and performance reviews for key stakeholders
, Handle escalations with professionalism, ensuring timely resolution and high satisfaction levels
, Identify risks to service continuity and implement mitigation strategies to maintain operational stability
, Maintain accurate configuration records (CMDB), service catalogues and internal knowledge bases
, Support IT service integration during mergers and acquisitions, ensuring alignment with business objectives and minimal disruption
Requirements:
, Experience working in IT service delivery within complex or infrastructure-heavy environments (e.g.
construction, utilities, transport, or enterprise IT)
, Proven success in managing IT support operations and delivering high-quality IT services
, Strong technical background with hands-on IT support experience
, Deep understanding of ITIL frameworks (Intermediate certification or higher preferred)
, Experienced ServiceNow Administrator or Product Owner
, Inspirational people leader with a proven ability to motivate, develop and manage teams
, Excellent communication and stakeholder management skills
, Strong analytical and organisational abilities, with a proactive approach to problem-solving ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £70000 - £80000 per annum
Posted: 2025-10-15 15:07:35
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Our client, a leading Business Services organisation undertaking a large-scale systems migration project, is seeking a Kronos Support Analyst to play a key role in the transition from a workforce management solution to a new SaaS-based platform.
This is a 12-month fixed-term contract with the potential to be extended.This is a vital role at the heart of the businesss Time & Attendance transformation programme, providing both project delivery and business-as-usual support across their workforce systems landscape.Key areas of focus:Act as the technical lead for the migration from Kronos Workforce Central to UKG Pro Workforce Management.Provide day-to-day support for the current Kronos solution deployed across the UK.Lead configuration and data validation workshops to shape system requirements based on HR data and business needs.Deliver configuration changes and support across areas such as pay rules, work rules & shift patterns.Own System Integration Testing and User Acceptance Testing activities.Provide training and user documentation for operational teams.Support interface management between HR, payroll, reporting, and Time & Attendance platforms.Escalate and manage support issues with third-party providers.Create and maintain standard operating procedures & assist in the transition to new support models.Travel to sites as needed to provide 1st and 2nd line support and deliver hands-on training. Skills & Experience:Experience supporting Kronos or other Time & Attendance platforms.Strong understanding of HR data, payroll rules, and shift/attendance logic.Demonstrable experience of delivering or supporting system migrations.Confident leading technical workshops and engaging with business stakeholders.Able to troubleshoot user queries, support issue resolution, and provide training.Familiar with interface monitoring and testing in multi-system environments.Excellent communication, documentation, and stakeholder engagement skills. This is a unique opportunity to contribute to a mission-critical transformation programme within a major national organisation, while also playing a hands-on support and systems leadership role. The role can be based in any UK office but there will be national travel as required.This role has an exciting package on offer. ....Read more...
Type: Permanent Location: United Kingdom
Posted: 2025-10-14 10:40:20
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Senior Infrastructure Engineer
Central London
Up to £80k
Well-established, highly profitable construction engineering business is seeking an experienced Senior Infrastructure Engineer to join them on a permanent basis.
You'll be joining at a critical time as the organisation expands its technical capability, with ambitious growth plans and multiple acquisitions planned every year for the next 5 years (8 in the past 12 months).
Reporting into the IT Operations Manager, you will oversee core infrastructure and networking.
You'll work closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups.
Key Responsibilities:
, Lead and manage office and site networks, aligning with business strategy
, Act as an escalation point for the Service Desk Team
, Set up and configure Local Area Networks (LANs), including hardware deployment and support
, Coordinate with third-party MSPs for network and infrastructure management
, Manage firewall operations and connectivity with ISPs
, Oversee network IP addressing and VPN setups
, Support business continuity through proactive incident management
, Rapid deployment of site connectivity solutions, including 4G routers
, Monitor network health and performance, ensuring high availability and resilience
, Maintain inventory and configuration records for infrastructure and software
, Collaborate with the Security Operations Center (SOC) on network security
, Support software licensing and upgrades
, Support data privacy and security audits
, Provide technical support and mentoring
, Maintain server rooms and ensure operational efficiency
, Develop and implement business processes and documentation
Requirements:
, Strong knowledge of Azure infrastructure management
, Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc.
, Experience with FortiGate Firewalls and Windows Operating Systems
, Familiarity with WAN, LAN, VPN, and wireless networks
4 days per week onsite initially, dropping to 3 days after 3 months.
....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £75000 - £80000 per annum
Posted: 2025-10-07 16:34:23
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SAP HCM Payroll Support - Payroll - BirminghamHybrid workingSalary up to £55,000SAP HR & Payroll Support Analyst required for a leading client based in Birmingham.
My client is currently seeking a SAP HR & Payroll Support Analyst to come on board to deliver crucial support for our HR and Payroll systems, this role is dedicated to maintaining, troubleshooting, and enhancing SAP HR and Payroll features to guarantee smooth payroll processing and efficient HR operations.
You will collaborate closely with business stakeholders, IT teams, and external vendors to resolve issues, optimize system performance, and contribute to key HR and Payroll projects.Key skills and responsibilities,, SAP Support experience, Required experience in SAP HR Payroll, with practical skills in troubleshooting and configuration., Extensive SAP configuration knowledge, including payroll schemas, PCRs, and wage type setup., Proven track record in supporting Payroll operations and SAP Time & Attendance., Understanding of SAP HR master data and employee lifecycle management., Experience with SAP system upgrades, applying patches, and utilizing testing methodologies., Experience with SAP SuccessFactors., Familiarity with SAP S/4HANA HR & Payroll., Proficiency in SAP Fiori Apps, with an understanding of modern SAP user interfaces for HR & Payroll functions., Knowledge of GDPR and Data Security Regulations to ensure compliance when managing sensitive payroll and HR data., Experience with HR Shared Services., Capability to create functional specifications for ABAP development., Proficiency in SAP Query and Reporting Tools (e.g., Ad Hoc Query, SAP HCM)., Understanding of third-party payroll integrations, including interfaces with tax authorities, benefits providers, and time management solutions.
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy ....Read more...
Type: Permanent Location: Birmingham, England
Salary / Rate: £50000 - £60000 per annum
Posted: 2025-10-02 11:15:59
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Workday Systems Administrator - London
£70,000 - £80,000 PA
A well-established organisation undergoing a significant HR systems transformation is seeking an experienced HR Systems Manager with demonstrable expertise in Workday and UKG.
This is a pivotal role within the wider digital transformation strategy and offers an exciting opportunity to lead the ongoing development, optimisation and support of the organisation's HR technology landscape.
The successful candidate will act as the primary point of contact for all Workday and UKG activities, ensuring seamless integration and operational efficiency across HR and workforce management platforms.
Key Responsibilities
, Serve as the internal subject matter expert for Workday and its integrations
, Configure and maintain Workday modules (HCM, Payroll, Recruiting, Financials)
, Manage business processes, security roles, integrations and reporting
, Monitor system performance and ensure data integrity
, Act as the internal subject matter expert for UKG Time and Attendance
, Liaise with the UKG managed service provider to ensure accurate and timely support
, Oversee configuration and validation of time rules, pay rules, shift differentials and holiday calendars
, Support complex scheduling scenarios (rotating shifts, flex time, on-call arrangements)
, Conduct regular audits and reconciliations between UKG and Workday
, Troubleshoot timecard issues, accrual discrepancies and integration errors
, Train HR, managers and employees on system functionality and self-service tools
, Develop and maintain user guides and training materials
, Gather business requirements and implement system changes
, Participate in release testing and deployment for both Workday and UKG
, Coordinate enhancements and configuration updates with the UKG managed service provider
, Manage user roles and access controls across systems
, Ensure compliance with GDPR, Working Time Directive and internal audit requirements
, Support and monitor integrations between Workday, UKG and other enterprise systems
, Develop and maintain reports and dashboards for workforce analytics
Requirements:
, Proven experience managing or administering Workday systems
, Ideally hands-on experience with UKG Time and Attendance
, Strong understanding of timekeeping rules, scheduling logic and compliance requirements.
, Excellent analytical, problem-solving and communication skills
, Experience working with third-party providers, managed services and vendor coordination.
, Strong understanding of HR operations and processes
4 days per week onsite - dropping to 3 once passed probation
....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £70000 - £80000 per annum
Posted: 2025-09-29 12:12:19
