-
JOB DESCRIPTION
Title: Customer Experience Specialist
Who We Are:
Carboline is a St.
Louis-based coatings manufacturer with a global reach.
The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.
Carboline is part of RPM International Inc., a multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary:
Bridge between our customers and the sales team, ensuring seamless order processing, proactive communication, and superior service.
Engage directly with customers to provide guidance on product selection, manage orders, coordinate logistics, and resolve inquiries efficiently.
Monitor inventory levels and work with key individuals to forecast and maintain the supply and demand.
Essential Functions:
• Serve as the first point of contact for customers via phone and digital channels, ensuring a positive and professional experience. • Provide product recommendations, order guidance, and proactive support to enhance the customers' journey. • Follow up with customers on order status, shipping timelines, and any changes to ensure transparency. • Address customer concerns with empathy and urgency, collaborating with internal teams to provide timely resolutions. • Monitor inventory levels and recommend stock adjustments based on customer demand. • Support Inventory Planning and Supply Chain Ops initiatives to align supply with customer demand. • Accurately enter and track orders, ensuring correct pricing, discounts, commission splits, and shipping details. • Utilize selling skills to offer product upgrades, suggest alternatives, and introduce new solutions that meet customer needs. • Work within customer portals to process orders in alignment with specific requirements. • Assist sales representatives with account management, sales initiatives, and customer outreach efforts. • Partner with the supply chain, transportation, and production teams to coordinate order fulfillment and ensure on-time delivery. • Liaise with freight carriers and warehouse teams to arrange cost-efficient and timely shipments. • Actively participate in sales and customer service initiatives aimed at enhancing the customer experience. • Identify opportunities for process improvements to drive efficiency and better serve customers. • Contribute to a customer-centric culture by sharing insights and best practices with the team. • Perform additional duties as assigned. • Commit to the Company's safety and quality programs.
Requirements:
High School Degree or equivalent 2-year Business degree, or minimum 1 year of Customer Service or Sales Support experience.
Minimum of 2 years' experience handling product inventory.
Experience with Excel, data analysis, and inventory management, preferred
Physical Requirements:
This position requires minimal physical activity but does require computer usage for an extended period up to 8 hours in a day.
No unusual environmental, lifting, or exertion requirements are associated with this position.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best"Apply for this ad Online! ....Read more...
Type: Permanent Location: New Orleans, Louisiana
Posted: 2025-06-02 23:10:44
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
Responsible for ensuring that all shipping and receiving documents are completed accurately and in a timely fashion.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assure orders and shipping quantities match picking documents through careful audit of said documents. Work with Plant Operations, Customer Service and Purchasing to resolve allocation discrepancies. Help with or complete special projects at the discretion of the Distribution Services Manager. Ensure good security processes are followed with regard to the CTPAT (driver and visitor sign in). Answer/route all telephone calls in a polite manner, taking messages and routing to proper individual in a timely manner. Assists & evaluates needs with shipping points, services, weights & freight permits, and other information needed. Initiates, answers & documents tracer inquiries when requested via email and/or fax. Maintains shipping stations are in working order and stock with materials Notifies consignee of shipment arrival and coordinates shipment information to other offices and/or agents. Arranges for movement of freight to consignee/agent & updates the system with information. Route Shuttle Drivers to maximize the efficiency of moving the Production stock to the DC. Processes necessary invoices to appropriate office for payment. Enter data pertaining to domestic and international shipments into the company's ERP system and into the shipping systems of commercial freight carriers Monitor the supply of packaging materials and requisition additional supplies as required Confirm physical shipment of goods and facilitate tracking of packages Identify errors on packing lists & invoices and correct them In conjunction with senior supervisor will be responsible for all outbound freight to comply with warehouse operations. Using ERP System, prepare accurate bills of lading for outbound freight. Ensure that drivers depart with appropriate paperwork. Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures. Gather, enter into warehouse management system and maintain all data and records relative to shipping and receiving activities. Complete necessary management reports as required. Responsible reporting Cycle Counts to Distribution Services Manager as required by identified Cycle Count Program. Act as Back up to Nistevo Specialist as necessary. All other duties as assigned by immediate Supervisor(s).
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Euclid, Ohio
Posted: 2025-06-02 23:10:18
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
Responsible for ensuring that all shipping and receiving documents are completed accurately and in a timely fashion.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assure orders and shipping quantities match picking documents through careful audit of said documents. Work with Plant Operations, Customer Service and Purchasing to resolve allocation discrepancies. Help with or complete special projects at the discretion of the Distribution Services Manager. Ensure good security processes are followed with regard to the CTPAT (driver and visitor sign in). Answer/route all telephone calls in a polite manner, taking messages and routing to proper individual in a timely manner. Assists & evaluates needs with shipping points, services, weights & freight permits, and other information needed. Initiates, answers & documents tracer inquiries when requested via email and/or fax. Maintains shipping stations are in working order and stock with materials Notifies consignee of shipment arrival and coordinates shipment information to other offices and/or agents. Arranges for movement of freight to consignee/agent & updates the system with information. Route Shuttle Drivers to maximize the efficiency of moving the Production stock to the DC. Processes necessary invoices to appropriate office for payment. Enter data pertaining to domestic and international shipments into the company's ERP system and into the shipping systems of commercial freight carriers Monitor the supply of packaging materials and requisition additional supplies as required Confirm physical shipment of goods and facilitate tracking of packages Identify errors on packing lists & invoices and correct them In conjunction with senior supervisor will be responsible for all outbound freight to comply with warehouse operations. Using ERP System, prepare accurate bills of lading for outbound freight. Ensure that drivers depart with appropriate paperwork. Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures. Gather, enter into warehouse management system and maintain all data and records relative to shipping and receiving activities. Complete necessary management reports as required. Responsible reporting Cycle Counts to Distribution Services Manager as required by identified Cycle Count Program. Act as Back up to Nistevo Specialist as necessary. All other duties as assigned by immediate Supervisor(s).
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Euclid, Ohio
Posted: 2025-06-02 23:10:11
-
JOB DESCRIPTION
Title: Customer Experience Specialist
Who We Are:
Carboline is a St.
Louis-based coatings manufacturer with a global reach.
The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.
Carboline is part of RPM International Inc., a multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary:
Bridge between our customers and the sales team, ensuring seamless order processing, proactive communication, and superior service.
Engage directly with customers to provide guidance on product selection, manage orders, coordinate logistics, and resolve inquiries efficiently.
Monitor inventory levels and work with key individuals to forecast and maintain the supply and demand.
Essential Functions:
• Serve as the first point of contact for customers via phone and digital channels, ensuring a positive and professional experience. • Provide product recommendations, order guidance, and proactive support to enhance the customers' journey. • Follow up with customers on order status, shipping timelines, and any changes to ensure transparency. • Address customer concerns with empathy and urgency, collaborating with internal teams to provide timely resolutions. • Monitor inventory levels and recommend stock adjustments based on customer demand. • Support Inventory Planning and Supply Chain Ops initiatives to align supply with customer demand. • Accurately enter and track orders, ensuring correct pricing, discounts, commission splits, and shipping details. • Utilize selling skills to offer product upgrades, suggest alternatives, and introduce new solutions that meet customer needs. • Work within customer portals to process orders in alignment with specific requirements. • Assist sales representatives with account management, sales initiatives, and customer outreach efforts. • Partner with the supply chain, transportation, and production teams to coordinate order fulfillment and ensure on-time delivery. • Liaise with freight carriers and warehouse teams to arrange cost-efficient and timely shipments. • Actively participate in sales and customer service initiatives aimed at enhancing the customer experience. • Identify opportunities for process improvements to drive efficiency and better serve customers. • Contribute to a customer-centric culture by sharing insights and best practices with the team. • Perform additional duties as assigned. • Commit to the Company's safety and quality programs.
Requirements:
High School Degree or equivalent 2-year Business degree, or minimum 1 year of Customer Service or Sales Support experience.
Minimum of 2 years' experience handling product inventory.
Experience with Excel, data analysis, and inventory management, preferred
Physical Requirements:
This position requires minimal physical activity but does require computer usage for an extended period up to 8 hours in a day.
No unusual environmental, lifting, or exertion requirements are associated with this position.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best"Apply for this ad Online! ....Read more...
Type: Permanent Location: New Orleans, Louisiana
Posted: 2025-06-02 23:10:06
-
My client is seeking an organised and proactive Production Planner to join our team.
This critical role is responsible for planning and coordinating production schedules, managing stock levels, and ensuring smooth communication between customer service and production departments.
The ideal candidate will be systems-savvy, detail-oriented, and an excellent communicator who thrives in a fast-paced production environment.
Key Responsibilities:
Production Planning:
Develop, manage, and adjust production schedules to meet customer demand, optimise resource utilisation, and maintain operational efficiency.
Stock Control:
Monitor inventory levels, ensuring adequate stock while avoiding overstock or shortages.
Collaborate with procurement to ensure timely ordering of materials.
Systems & Data Management:
Utilise ERP and production planning systems to manage workflows, update schedules, and generate reports.
Maintain accurate production and inventory records.
Cross-Functional Coordination:
Serve as the key link between customer service and production teams, ensuring customer orders are clearly understood, accurately scheduled, and delivered on time.
Communication & Collaboration:
Work closely with production supervisors, warehouse staff, and customer service representatives to address scheduling changes, delays, or urgent priorities.
Continuous Improvement:
Identify process inefficiencies and contribute to ongoing improvements in planning, inventory management, and interdepartmental communication.
Key Requirements:
Proven experience in production planning, scheduling, or a similar role in a production, manufacturing or supply chain environment
Strong knowledge of inventory and stock control practices
Proficient in using ERP/MRP systems and Microsoft Office
Excellent organisational and time management skills
Strong interpersonal and communication skills
Ability to work under pressure and adapt to changing priorities
High attention to detail and problem-solving abilities
Preferred Qualifications:
Experience with ERP/MRP systems Such as SAP, Oracle, NetSuite, etc.
Background in a component-based business would be ideal but any production/manufacturing experience would be relevant and transferable
Relevant certifications in the supply chain, production planning, or inventory management
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: West Malling, England
Start: 14/06/2025
Salary / Rate: £32000 - £34000 per annum + + Benefits
Posted: 2025-06-02 14:19:29
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An exciting opportunity has arisen for an Electronics Engineer in Cambridge to join a leading manufacturer of specialist fire detectors and are trusted worldwide in diverse applications such as museums, warehouses, theatres, and commercial aviation.
As an Electronics Engineer in Cambridge, you'll apply your expertise to deliver innovative designs and solutions while ensuring collaboration across departments.
This role is ideal for someone passionate about engineering and making a real-world impact.
Skills & Experience Required
Extensive experience developing electronic products, especially in regulated environments.
Proficient in tools such as Altium 365 and modern collaboration platforms like JIRA, Confluence, and MS Teams.
Demonstrated success in delivering high-quality designs and working with FEMAs and MTBFs.
Strong technical authoring abilities and familiarity with Microsoft Office.
This is a great opportunity to join a business that values innovation, creativity, and employee development while delivering life-saving products.
APPLY NOW for the Electronics Engineer, based in Cambridge by sending your CV and Cover letter to ltemple@redlinegroup.Com or contact me on 01582 878 820 / 07961 158 785 ....Read more...
Type: Permanent Location: Cambourne, England
Start: ASAP
Salary / Rate: £50000 - £56000 per annum
Posted: 2025-05-30 09:53:56
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Warehouse Operatives - Chilled Environment
£12.21 per hour
Immediate Start - Paddock Wood
Monday to Friday and every other Saturday
Hours:
6am until 3pm / 5pm (during busy periods)
My client is looking for switched-on, organised Warehouse Operatives to become a part of their experienced team.
You will be responsible for;
* General Warehouse mainly packing of chilled products
* Organising documentation for products
* Follow instructions
* You will provide excellent support on this project and will be able to work well alone as well as in a team, to ensure that the work gets completed efficiently and safely.
If interested please apply ASAP or get in touch with KHR Recruitment Specialists.
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy. ....Read more...
Type: Contract Location: Paddock Wood, England
Start: 20/06/2025
Duration: ASAP
Posted: 2025-05-20 15:25:28
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Business Development Manager
Automotive Aftermarket - Classic car parts / Leisure parts
Due to company growth and evolution, we are keen to speak to Business Development Managers with a proven track record in the automotive aftermarket located in the Buckinghamshire area.
Previous experience of classic car parts is advantageous, in particular developing business with specialist distributors.
This is an exciting opportunity to work with a strong pedigree in the automotive parts industry.
Working within a small but successful team, this role will give exposure to the whole customer cycle.
This is an office-based role with regular visits to new and existing customers.
A full driving licence is required.
Why Join Us?
Salary: circa £40k + bonus
Benefits: car allowance, 25 days holiday, great work hours (Monday to Thursday 8.00-4.30, Friday 8.00-1.00)
Office based role with travel to customers: Ideal locations include Aylesbury, Wendover, Great Missenden, Amersham, Chesham, Tring, High Wycombe, Beaconsfield, Marlow, Wheatley, Oxford, Hemel Hempstead, Luton, Dunstable, Leighton Buzzard, Bletchley, Milton Keynes, Buckingham, Bicester, Brackley, Newport Pagnell
What you'll need:
Proven experience in the automotive aftermarket is a must!
Experience within the classic car or leisure industries are advantageous.
A background in new business development with the desire to undertake account management task alongside this.
Solid IT skills, with the ability to learn the company's ERP system.
What you'll be doing:
Identify growth opportunities through new business and developing existing accounts.
Visit key customers to build relationships and actively grow business.
Take full ownership of customer accounts, from opening, negotiating price, inputting orders, dealing with customer returns and credits.
Utilise suitable reports to provide areas of growth opportunity, sales trends and stock holding.
Conduct market analysis and research for new product possibilities.
Support Accounts with aged debt collection and invoice queries.
Be responsible for accurate stock holding and purchasing.
Run MRP weekly for Production items.
Send updated schedules to suppliers.
Monitor and communicate incoming deliveries.
Attend trade shows and key industry events.
Support customers at specific events.
Support and actively get involved in Warehouse and Production duties when required.
Work closely with Quality to ensure standards are maintained, assist with customer complaints and new product introduction.
Work closely with Marketing to ensure brand consistency.
Manage social media channels with regular posts and interaction, following Marketing and Company guidelines.
What's Next?
If you are Business Development Manager with an aftermarket pedigree, apply now in confidence to our retained recruitment partner, Kayleigh Bradley at Glen Callum Associates Ltd.
Call Kayleigh directly at 07908 893621 for an informal chat.
Job Reference - Business Development Manager - Automotive Aftermarket - 4250KB
Glen Callum Associates is a trusted international recruitment company serving the automotive markets worldwide. ....Read more...
Type: Permanent Location: Aylesbury, England
Start: 12/06/2025
Salary / Rate: £40000 - £45000 per annum + + bonus + car allowance
Posted: 2025-05-12 13:47:33
-
Karcher Branch Manager An excellent opportunity for an experienced sales manager based in Bristol.
This role is all about inspiring and leading a successful small team delivering high levels of customer service, sales and proactive sales activities.
The role is full time and permanent offering a starting salary of between £42,000 and £45,000, excellent annual bonus a company vehicle and the autonomy of running a branch delivering results on sales and profit.
Key Accountabilities for the Karcher Branch Manager:
Delivering commercial overall results for the branch to targets and cost control
Driving the business forward initiating sales activities to gain customer contact
Engaging with customers in the field, developing new business opportunities and sales pipeline
Ensuring consistent high standards across the showroom, workshop and warehouse
Developing product knowledge across the team to become specialists
Engaging with customers, finding out their needs providing solutions
Undertaking site surveys, machine demonstrations, presenting proposals
Develop local customer network collaborating with external sales teams
Create marketing plans to develop sales, working with resources available
Overall management of stock
Ensure all transactions are logged and reconciled monthly
Ensure all H&S standards are met
Recruit new team members
Devise training plans for new starters
Conduct 121s, set goals with team members
Lead, mentor and support the team
Key Skills Required for the Karcher Branch Manager:
Successful face to face selling, possibly within a retail or B2B environment
Commercial approach can think strategically to drive the business forward
Experience in leading and developing a successful team
Experience of training and mentoring a dynamic sales team
High levels of customer service
Excellent problem solving and negotiating skills
Ability to make presentations to key clients
Strong administration skills and time management
Confident communicator at all levels
Ability to establish and nurture client relationships
High levels of own initiative, energy and drive
Full UK driving licence
What's in it for you?
You will receive a comprehensive induction plan to the company and role with plenty of support.
A starting salary of between £42,000 and £45,000, excellent annual bonus, company vehicle, 26 days holidays plus bank holidays, progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, social events, and more!
This is a great opportunity to join this market leader and who offer an amazing culture and progression opportunities.
....Read more...
Type: Permanent Location: England
Start: 01/05/2025
Duration: permanent
Salary / Rate: £42000 - £45000 per annum + excellent commission opporttunities
Posted: 2025-05-09 10:16:44
-
My client is seeking an organised and proactive Production Planner to join our team.
This critical role is responsible for planning and coordinating production schedules, managing stock levels, and ensuring smooth communication between customer service and production departments.
The ideal candidate will be systems-savvy, detail-oriented, and an excellent communicator who thrives in a fast-pacedproduction environment.
Key Responsibilities:
Production Planning:
Develop, manage, and adjust production schedules to meet customer demand, optimise resource utilisation, and maintain operational efficiency.
Stock Control:
Monitor inventory levels, ensuring adequate stock while avoiding overstock or shortages.
Collaborate with procurement to ensure timely ordering of materials.
Systems & Data Management:
Utilise ERP and production planning systems to manage workflows, update schedules, and generate reports.
Maintain accurate production and inventory records.
Cross-Functional Coordination:
Serve as the key link between customer service and production teams, ensuring customer orders are clearly understood, accurately scheduled, and delivered on time.
Communication & Collaboration:
Work closely with production supervisors, warehouse staff, and customer service representatives to address scheduling changes, delays, or urgent priorities.
Continuous Improvement:
Identify process inefficiencies and contribute to ongoing improvements in planning, inventory management, and interdepartmental communication.
Key Requirements:
Proven experience in production planning, scheduling, or a similar role in a production, manufacturing or supply chain environment
Strong knowledge of inventory and stock control practices
Proficient in using ERP/MRP systems and Microsoft Office
Excellent organisational and time management skills
Strong interpersonal and communication skills
Ability to work under pressure and adapt to changing priorities
High attention to detail and problem-solving abilities
Preferred Qualifications:
Experience with ERP/MRP systems Such as SAP, Oracle, NetSuite, etc.
Background in a component-based business would be ideal but any production/manufacturing experience would be relevant and transferable
Relevant certifications in the supply chain, production planning, or inventory management
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: West Malling, England
Start: 14/05/2025
Duration: Permanent
Salary / Rate: £30000 - £34000 per annum
Posted: 2025-05-06 15:35:53
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
Responsible for ensuring that all shipping and receiving documents are completed accurately and in a timely fashion.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assure orders and shipping quantities match picking documents through careful audit of said documents. Work with Plant Operations, Customer Service and Purchasing to resolve allocation discrepancies. Help with or complete special projects at the discretion of the Distribution Services Manager. Ensure good security processes are followed with regard to the CTPAT (driver and visitor sign in). Answer/route all telephone calls in a polite manner, taking messages and routing to proper individual in a timely manner. Assists & evaluates needs with shipping points, services, weights & freight permits, and other information needed. Initiates, answers & documents tracer inquiries when requested via email and/or fax. Maintains shipping stations are in working order and stock with materials Notifies consignee of shipment arrival and coordinates shipment information to other offices and/or agents. Arranges for movement of freight to consignee/agent & updates the system with information. Route Shuttle Drivers to maximize the efficiency of moving the Production stock to the DC. Processes necessary invoices to appropriate office for payment. Enter data pertaining to domestic and international shipments into the company's ERP system and into the shipping systems of commercial freight carriers Monitor the supply of packaging materials and requisition additional supplies as required Confirm physical shipment of goods and facilitate tracking of packages Identify errors on packing lists & invoices and correct them In conjunction with senior supervisor will be responsible for all outbound freight to comply with warehouse operations. Using ERP System, prepare accurate bills of lading for outbound freight. Ensure that drivers depart with appropriate paperwork. Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures. Gather, enter into warehouse management system and maintain all data and records relative to shipping and receiving activities. Complete necessary management reports as required. Responsible reporting Cycle Counts to Distribution Services Manager as required by identified Cycle Count Program. Act as Back up to Nistevo Specialist as necessary. All other duties as assigned by immediate Supervisor(s).
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Euclid, Ohio
Posted: 2025-05-03 15:11:19
-
JOB DESCRIPTION
Title: Customer Experience Specialist
Who We Are:
Carboline is a St.
Louis-based coatings manufacturer with a global reach.
The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.
Carboline is part of RPM International Inc., a multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary:
Bridge between our customers and the sales team, ensuring seamless order processing, proactive communication, and superior service.
Engage directly with customers to provide guidance on product selection, manage orders, coordinate logistics, and resolve inquiries efficiently.
Monitor inventory levels and work with key individuals to forecast and maintain the supply and demand.
Essential Functions:
• Serve as the first point of contact for customers via phone and digital channels, ensuring a positive and professional experience. • Provide product recommendations, order guidance, and proactive support to enhance the customers' journey. • Follow up with customers on order status, shipping timelines, and any changes to ensure transparency. • Address customer concerns with empathy and urgency, collaborating with internal teams to provide timely resolutions. • Monitor inventory levels and recommend stock adjustments based on customer demand. • Support Inventory Planning and Supply Chain Ops initiatives to align supply with customer demand. • Accurately enter and track orders, ensuring correct pricing, discounts, commission splits, and shipping details. • Utilize selling skills to offer product upgrades, suggest alternatives, and introduce new solutions that meet customer needs. • Work within customer portals to process orders in alignment with specific requirements. • Assist sales representatives with account management, sales initiatives, and customer outreach efforts. • Partner with the supply chain, transportation, and production teams to coordinate order fulfillment and ensure on-time delivery. • Liaise with freight carriers and warehouse teams to arrange cost-efficient and timely shipments. • Actively participate in sales and customer service initiatives aimed at enhancing the customer experience. • Identify opportunities for process improvements to drive efficiency and better serve customers. • Contribute to a customer-centric culture by sharing insights and best practices with the team. • Perform additional duties as assigned. • Commit to the Company's safety and quality programs.
Requirements:
High School Degree or equivalent 2-year Business degree, or minimum 1 year of Customer Service or Sales Support experience.
Minimum of 2 years' experience handling product inventory.
Experience with Excel, data analysis, and inventory management, preferred
Physical Requirements:
This position requires minimal physical activity but does require computer usage for an extended period up to 8 hours in a day.
No unusual environmental, lifting, or exertion requirements are associated with this position.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best"Apply for this ad Online! ....Read more...
Type: Permanent Location: New Orleans, Louisiana
Posted: 2025-05-03 15:11:02
-
JOB DESCRIPTION
Title: Customer Experience Specialist
Who We Are:
Carboline is a St.
Louis-based coatings manufacturer with a global reach.
The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.
Carboline is part of RPM International Inc., a multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary:
Bridge between our customers and the sales team, ensuring seamless order processing, proactive communication, and superior service.
Engage directly with customers to provide guidance on product selection, manage orders, coordinate logistics, and resolve inquiries efficiently.
Monitor inventory levels and work with key individuals to forecast and maintain the supply and demand.
Essential Functions:
• Serve as the first point of contact for customers via phone and digital channels, ensuring a positive and professional experience. • Provide product recommendations, order guidance, and proactive support to enhance the customers' journey. • Follow up with customers on order status, shipping timelines, and any changes to ensure transparency. • Address customer concerns with empathy and urgency, collaborating with internal teams to provide timely resolutions. • Monitor inventory levels and recommend stock adjustments based on customer demand. • Support Inventory Planning and Supply Chain Ops initiatives to align supply with customer demand. • Accurately enter and track orders, ensuring correct pricing, discounts, commission splits, and shipping details. • Utilize selling skills to offer product upgrades, suggest alternatives, and introduce new solutions that meet customer needs. • Work within customer portals to process orders in alignment with specific requirements. • Assist sales representatives with account management, sales initiatives, and customer outreach efforts. • Partner with the supply chain, transportation, and production teams to coordinate order fulfillment and ensure on-time delivery. • Liaise with freight carriers and warehouse teams to arrange cost-efficient and timely shipments. • Actively participate in sales and customer service initiatives aimed at enhancing the customer experience. • Identify opportunities for process improvements to drive efficiency and better serve customers. • Contribute to a customer-centric culture by sharing insights and best practices with the team. • Perform additional duties as assigned. • Commit to the Company's safety and quality programs.
Requirements:
High School Degree or equivalent 2-year Business degree, or minimum 1 year of Customer Service or Sales Support experience.
Minimum of 2 years' experience handling product inventory.
Experience with Excel, data analysis, and inventory management, preferred
Physical Requirements:
This position requires minimal physical activity but does require computer usage for an extended period up to 8 hours in a day.
No unusual environmental, lifting, or exertion requirements are associated with this position.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best"Apply for this ad Online! ....Read more...
Type: Permanent Location: New Orleans, Louisiana
Posted: 2025-05-03 15:10:46
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
Responsible for ensuring that all shipping and receiving documents are completed accurately and in a timely fashion.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assure orders and shipping quantities match picking documents through careful audit of said documents. Work with Plant Operations, Customer Service and Purchasing to resolve allocation discrepancies. Help with or complete special projects at the discretion of the Distribution Services Manager. Ensure good security processes are followed with regard to the CTPAT (driver and visitor sign in). Answer/route all telephone calls in a polite manner, taking messages and routing to proper individual in a timely manner. Assists & evaluates needs with shipping points, services, weights & freight permits, and other information needed. Initiates, answers & documents tracer inquiries when requested via email and/or fax. Maintains shipping stations are in working order and stock with materials Notifies consignee of shipment arrival and coordinates shipment information to other offices and/or agents. Arranges for movement of freight to consignee/agent & updates the system with information. Route Shuttle Drivers to maximize the efficiency of moving the Production stock to the DC. Processes necessary invoices to appropriate office for payment. Enter data pertaining to domestic and international shipments into the company's ERP system and into the shipping systems of commercial freight carriers Monitor the supply of packaging materials and requisition additional supplies as required Confirm physical shipment of goods and facilitate tracking of packages Identify errors on packing lists & invoices and correct them In conjunction with senior supervisor will be responsible for all outbound freight to comply with warehouse operations. Using ERP System, prepare accurate bills of lading for outbound freight. Ensure that drivers depart with appropriate paperwork. Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures. Gather, enter into warehouse management system and maintain all data and records relative to shipping and receiving activities. Complete necessary management reports as required. Responsible reporting Cycle Counts to Distribution Services Manager as required by identified Cycle Count Program. Act as Back up to Nistevo Specialist as necessary. All other duties as assigned by immediate Supervisor(s).
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Euclid, Ohio
Posted: 2025-05-03 15:10:38
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Store Manager - Garden Centre (Cheltenham)
Cheltenham | Full-time | Permanent | Retail Leadership Opportunity
Salary c£45,000 per annum dependant on experience
Are you a dynamic retail leader with a passion for exceptional customer service, operational excellence, and team development?
We're recruiting an experienced Store Manager to lead a large-format Garden Centre in Cheltenham—a destination store known for premium products, exceptional standards, and a loyal customer base.
As Store Manager, you'll report directly to the Executive Chairman and take full responsibility for delivering high standards across all departments—from gardening and plants to leisure, seasonal, food and hospitality.
This is your chance to make a significant impact and lead a high-performing team within a values-led business.
What You'll Be Doing:
Retail Excellence & Commercial Success
Lead and develop department managers across multiple categories including Gardening, Plants, Pets, Seasonal, and Leisure.
Drive sales, manage shrinkage, and achieve budgeted wage-to-sales ratios.
Oversee visual merchandising and seasonal changeovers in line with brand guidelines.
Collaborate with HR and Buying teams to ensure the right resource and product mix is in place year-round.
Maintain our position as a Garden Centre of Excellence through consistent performance and standards.
Customer Experience Leadership
Create a culture of customer delight throughout the customer journey—from entrance to exit.
Manage all customer service channels for the store, ensuring timely, GDPR-compliant responses with the right tone of voice.
Oversee the Duty Manager rota to guarantee visible, responsive leadership on the shop floor.
Partner with Events and Food teams to deliver an exceptional in-store experience.
People Development & Operational Efficiency
Foster a culture of trust, progression, and coaching—contributing to a Great Place to Work.
Support managers in growing specialist knowledge and advancing team members.
Champion the use of EPOS and warehouse systems to improve stock accuracy and efficiency.
Collaborate on markdown strategies to protect margin while maintaining brand presentation standards.
Health, Safety & Site Operations
Ensure a safe working environment through rigorous safety protocols and contractor management.
Oversee opening/closing procedures, fire drills, and emergency preparedness.
Liaise with estates and facilities teams to maintain the site to the highest standards.
What We're Looking For:
Proven experience managing a high-turnover, large-format retail store—ideally within a high-quality or premium environment.
Commercially astute, with strong IT skills and confidence using EPOS systems.
A motivational and empathetic leader who leads by example and supports team development.
Excellent communicator who can influence and inspire across departments.
Comfortable working in a dynamic, family-owned business with strong community ties.
Working Hours:
This is a full-time, permanent role averaging 39.5 hours per week on a 2-week rota:
Week 1: 4 weekdays + both weekend days off
Week 2: 4 weekdays + both weekend days worked
What's in it for You?
Competitive salary
25% discount across most retail categories; 50% discount in the restaurant
33 days holiday (including bank holidays)
Company pension & life cover
Access to healthcare schemes (post-probation)
Free on-site parking
A fun, collaborative and supportive working culture
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
....Read more...
Type: Permanent Location: Cheltenham, England
Salary / Rate: Up to £45000 per annum + Great Benefits
Posted: 2025-04-25 13:51:31
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Retail Stock Replenishment Assistants
£13.73 per hour inclusive of holiday pay (£12.25 per hour + £1.48 = £13.73 p/h holiday pay)
Southampton
Do you have an interest in Retail?
Are you looking for a role where you will be involved in high profile projects for some of the UK's leading grocery supermarkets.
We have Retail Stock Replenishment Assistant opportunities that offer flexible working patterns and a job where each day and week is different.
The Role
We are looking for a number of Retail Stock Replenishment Assistant's to add to our already successful team.
Work will be carried out in a variety of retail stores, travel will vary on a shift-by-shift basis.
Having your own vehicle would be advantageous.
You will be working as part of a team led by a Team Manager or Store Management.
You will need to work at a fast pace and to a high standard our clients expect.
Duties will include the following:
De-merchandising and remerchandising to planograms, cleaning the fixture where required.
Reprofiling the fixture where necessary to ensure each product is shoppable for the customer.
Transporting stock from the warehouse onto the shop floor.
Supporting the store where necessary with replenishment.
Shifts are between 10-12 hours, days and nights (most shifts are nights).
Access to the work available will be on your smartphone, via our Field Power platform where you can set your availability and accept shifts.
You will be required to clock in and out using your smart phone via our Dashboard.
Travelling maybe involved when local work is not available.
Accommodation will be provided when required to stay away from home.
Key Skills/ Experience Required
An eye for detail.
General level of fitness as manual handling and lifting will be involved.
Hard working and ability to work under pressure.
Previous experience in retail, although training will be provided.
Problem solving and a 'can do' attitude.
Due to the nature of our work, you must be able to work unsociable hours, including early mornings and during the night when required.
As a result, we can only accept applicants 18 years of age and over.
Benefits
Colleagues will be offered a benefit called Wagestream, which enables colleagues to track, save and access up to 50% of their wages prior to pay day.
Wagestream also offers financial advice, all contributing to the financial wellbeing of colleagues.
Uniform provided.
Accommodation where required.
Holiday pay.
Pension scheme.
Progression opportunities.
Recognition, awards and incentives.
Our client is the largest nationwide retail support company providing Merchandising, Stock taking and Supply chain audit services.
Your future career development is in your hands!
If you think you are suitable for this position and you want to find out more, please apply today!
Multiple positions available!!!!
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations.
C2 Recruitment is a Specialist Retail Recruitment Consultancy recruiting across the UK and Internationally.
We Specialise in Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality & Leisure | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse. ....Read more...
Type: Contract Location: Southampton, England
Start: ASAP
Salary / Rate: Up to £13.73 per hour
Posted: 2025-04-23 18:45:58
-
Are you looking for a role where you will be involved in high profile projects for some of the UK's leading grocery supermarkets.
We have Retail Stock Replenishment Assistant opportunities that offer flexible working patterns and a job where each day and week is different.
The Role
We are looking for a number of Retail Stock Replenishment Assistant's to add to our already successful team.
Work will be carried out in a variety of retail stores, travel will vary on a shift-by-shift basis.
Having your own vehicle would be advantageous.
You will be working as part of a team led by a Team Manager or Store Management.
You will need to work at a fast pace and to a high standard our clients expect.
Duties will include the following:
De-merchandising and remerchandising to planograms, cleaning the fixture where required.
Reprofiling the fixture where necessary to ensure each product is shoppable for the customer.
Transporting stock from the warehouse onto the shop floor.
Supporting the store where necessary with replenishment.
Shifts are between 10-12 hours, days and nights (most shifts are nights).
Access to the work available will be on your smartphone, via our Field Power platform where you can set your availability and accept shifts.
You will be required to clock in and out using your smart phone via our Dashboard.
Travelling maybe involved when local work is not available.
Accommodation will be provided when required to stay away from home.
Key Skills/ Experience Required
An eye for detail.
General level of fitness as manual handling and lifting will be involved.
Hard working and ability to work under pressure.
Previous experience in retail, although training will be provided.
Problem solving and a 'can do' attitude.
Due to the nature of our work, you must be able to work unsociable hours, including early mornings and during the night when required.
As a result, we can only accept applicants 18 years of age and over.
Benefits
Colleagues will be offered a benefit called Wagestream, which enables colleagues to track, save and access up to 50% of their wages prior to pay day.
Wagestream also offers financial advice, all contributing to the financial wellbeing of colleagues.
Uniform provided.
Accommodation where required.
Holiday pay.
Pension scheme.
Progression opportunities.
Recognition, awards and incentives.
Our client is the largest nationwide retail support company providing Merchandising, Stock taking and Supply chain audit services.
Your future career development is in your hands!
If you think you are suitable for this position and you want to find out more, please apply today!
Multiple positions available!!!!
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations.
C2 Recruitment is a Specialist Retail Recruitment Consultancy recruiting across the UK and Internationally.
We Specialise in Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality & Leisure | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse. ....Read more...
Type: Contract Location: Folkestone, England
Start: ASAP
Salary / Rate: Up to £13.73 per hour
Posted: 2025-04-23 18:42:00
-
Store Manager - Garden Centre (Cheltenham)
Cheltenham | Full-time | Permanent | Retail Leadership Opportunity
Salary c£45,000 per annum dependant on experience
Are you a dynamic retail leader with a passion for exceptional customer service, operational excellence, and team development?
We're recruiting an experienced Store Manager to lead a large-format Garden Centre in Cheltenham—a destination store known for premium products, exceptional standards, and a loyal customer base.
As Store Manager, you'll report directly to the Executive Chairman and take full responsibility for delivering high standards across all departments—from gardening and plants to leisure, seasonal, food and hospitality.
This is your chance to make a significant impact and lead a high-performing team within a values-led business.
What You'll Be Doing:
Retail Excellence & Commercial Success
Lead and develop department managers across multiple categories including Gardening, Plants, Pets, Seasonal, and Leisure.
Drive sales, manage shrinkage, and achieve budgeted wage-to-sales ratios.
Oversee visual merchandising and seasonal changeovers in line with brand guidelines.
Collaborate with HR and Buying teams to ensure the right resource and product mix is in place year-round.
Maintain our position as a Garden Centre of Excellence through consistent performance and standards.
Customer Experience Leadership
Create a culture of customer delight throughout the customer journey—from entrance to exit.
Manage all customer service channels for the store, ensuring timely, GDPR-compliant responses with the right tone of voice.
Oversee the Duty Manager rota to guarantee visible, responsive leadership on the shop floor.
Partner with Events and Food teams to deliver an exceptional in-store experience.
People Development & Operational Efficiency
Foster a culture of trust, progression, and coaching—contributing to a Great Place to Work.
Support managers in growing specialist knowledge and advancing team members.
Champion the use of EPOS and warehouse systems to improve stock accuracy and efficiency.
Collaborate on markdown strategies to protect margin while maintaining brand presentation standards.
Health, Safety & Site Operations
Ensure a safe working environment through rigorous safety protocols and contractor management.
Oversee opening/closing procedures, fire drills, and emergency preparedness.
Liaise with estates and facilities teams to maintain the site to the highest standards.
What We're Looking For:
Proven experience managing a high-turnover, large-format retail store—ideally within a high-quality or premium environment.
Commercially astute, with strong IT skills and confidence using EPOS systems.
A motivational and empathetic leader who leads by example and supports team development.
Excellent communicator who can influence and inspire across departments.
Comfortable working in a dynamic, family-owned business with strong community ties.
Working Hours:
This is a full-time, permanent role averaging 39.5 hours per week on a 2-week rota:
Week 1: 4 weekdays + both weekend days off
Week 2: 4 weekdays + both weekend days worked
What's in it for You?
Competitive salary
25% discount across most retail categories; 50% discount in the restaurant
33 days holiday (including bank holidays)
Company pension & life cover
Access to healthcare schemes (post-probation)
Free on-site parking
A fun, collaborative and supportive working culture
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
....Read more...
Type: Permanent Location: Cheltenham, England
Salary / Rate: Up to £45000 per annum + Great Benefits
Posted: 2025-04-22 12:34:12
