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Technical Communication Specialist
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: This position has responsibility of assisting members of the product and technical groups in executing their respective missions. The candidate must be a team player and interface / coordinate with several other departments within Tremco. Expectations are to participate in critical activities aimed at improving existing technical documentation, creating new technical documentation, solving application challenges in the field and assisting with providing technical training to the sales force. Taking initiative, demonstrating enthusiasm, learning new skills and working towards greater autonomy are also expected. The position reports to the Technical Resource Manager and will work closely with the Director, Technical Solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides technical expertise and training to other departments and the sales force. Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide technical support responsive to customer and sales force needs. Develops and maintains a prioritized list of assignments from the Technical Resource Manager, the Director, Technical Solutions, and Product Managers. Assists with coordinating, development and updating of technical documents. Monitors and advises on competitive product information. Develops product line presentations and participates in training meetings for customers and company sales force. Actively participates with Industry organizations where appropriate. Assists the product and technical group with technical support, including assisting with the product group helpdesk. Visits construction sites to observe, collect, and report application procedures and deficiencies. Manages the system engineered to assist the sales force with national inquiries. Assists with the field trails of new products and processes. Responsibilities will include any and all responsibilities deemed necessary by the Technical Resource Manager and/or Director, Technical Solutions. Generate and/or edit drawing details using AutoCAD or similar software. EDUCATION REQUIREMENT: Bachelor's degree in relevant field. EXPERIENCE REQUIREMENT: 1+ year of related experience required. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Proficiency using AutoCAD or similar software program. Willing and able to access commercial building roofs using a ladder. Ability to respond to common inquiries or complaints from customers, sales and marketing staff, regulatory agencies, or members of the business community. Willingness to actively participate in a continuing education program. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $48,426 and $60,532 . This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ABOUT US Tremco Construction Products Group is the industry's only provider of comprehensive systems and services for all six sides of the building enclosure. Whether new construction or restoration, commercial, residential, in-field or in-plant - structures with CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired. For restoration and renovation of existing structures, Tremco CPG's six-sided solutions deliver demonstrable performance at the lowest possible life-cycle costs, and ensure peace of mind through long-term warranties and maintenance programs. Tremco CPG represents the combined power of Dryvit Systems, Nudura Inc., Willseal and Tremco Incorporated's Commercial Sealants & Waterproofing, Roofing & Building Maintenance, along with affiliates Weatherproofing Technologies (WTI) and Weatherproofing Technologies Canada.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-09-22 23:10:17 -
Field Technical Representative
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Field Technical Representative ensures proper application of Tremco CPG products in accordance with all company and industry guidelines by providing on-site application and problem resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide independent support for primary territory product lines. Recommend products and solutions outside of primary product lines with occasional direction. Ensure compliance with best practice standards for application or installation to protect against and mitigate potential warranty issues. Provide site support by performing general and complex product applications/installations. Perform substrate analysis using specialty equipment. Keep up-to-date technically on practical procedures, specialized techniques to apply new knowledge within the field. Provide field support by collecting data for project or product specific testing and interpreting results. Recommend application and installation policies within technical literature. Coordinate 3rd party testing certification/approvals. Provide live and/or web-based training for internal staff and/or external customers. Create instructional hands-on demonstrations in a classroom, distributor locations, or job site settings showing application or installation of products. Exercise clear and confident communication of product lines and construction practices during presentation delivery. Support qualified applicator program and/or authorized product installation program. Use relevant information and individual judgment to determine whether designs, applications, and installations comply with local codes, industry standards, and regulations. Maintain records associated with job site visits and project completions. Aids in new product review to ensure product feasibility and value engineering aspects. Ensure customer satisfaction and works to resolve issues for optimal outcomes. Provide feedback on customer recommendations and suggestions. EDUCATION REQUIREMENT: High school diploma or general education degree (GED). CERTIFICATION REQUIREMENT: Driver's license. EXPERIENCE REQUIREMENT: 4-7 years Technical Service, Construction, Project Management, Field Management, or similar experience. Hands-on experience with product applications or installation of commercial sealants and waterproofing. Possess a general understanding of field-testing methods and techniques. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Building and construction knowledge of materials, methods, and the tools involved in the construction or restoration of buildings or other structures. Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Knowledge of chemical composition, structure, and properties of substances and of the chemical processes and transformations they undergo. This includes chemistry of current and future products and systems. Customer Service skills, including needs assessments and evaluation of customer satisfaction. Excellent communication, listening, and interpersonal skills, with the ability to work collaboratively with internal teams and external partners. High level of attention to detail and organizational skills, with the ability to effectively manage timelines, meet deadlines, and manage project scope. Strong problem-solving skills with the ability to manage multiple, simultaneous projects with competing priorities. Proficient in Microsoft Office (Word, Excel, Outlook) Ability to travel up to 50% within assigned region. Travel may be on short notice with overnight stays. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The hourly rate/salary range for applicants in this position generally ranges between $81,717.11 and $102,146.13 . This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Fort Lauderdale, Florida Posted: 2025-09-20 15:11:04 -
Field Technical Representative
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Field Technical Representative ensures proper application of Tremco CPG products in accordance with all company and industry guidelines by providing on-site application and problem resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide independent support for primary territory product lines. Recommend products and solutions outside of primary product lines with occasional direction. Ensure compliance with best practice standards for application or installation to protect against and mitigate potential warranty issues. Provide site support by performing general and complex product applications/installations. Perform substrate analysis using specialty equipment. Keep up-to-date technically on practical procedures, specialized techniques to apply new knowledge within the field. Provide field support by collecting data for project or product specific testing and interpreting results. Recommend application and installation policies within technical literature. Coordinate 3rd party testing certification/approvals. Provide live and/or web-based training for internal staff and/or external customers. Create instructional hands-on demonstrations in a classroom, distributor locations, or job site settings showing application or installation of products. Exercise clear and confident communication of product lines and construction practices during presentation delivery. Support qualified applicator program and/or authorized product installation program. Use relevant information and individual judgment to determine whether designs, applications, and installations comply with local codes, industry standards, and regulations. Maintain records associated with job site visits and project completions. Aids in new product review to ensure product feasibility and value engineering aspects. Ensure customer satisfaction and works to resolve issues for optimal outcomes. Provide feedback on customer recommendations and suggestions. EDUCATION REQUIREMENT: High school diploma or general education degree (GED). CERTIFICATION REQUIREMENT: Driver's license. EXPERIENCE REQUIREMENT: 4-7 years Technical Service, Construction, Project Management, Field Management, or similar experience. Hands-on experience with product applications or installation of commercial sealants and waterproofing. Possess a general understanding of field-testing methods and techniques. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Building and construction knowledge of materials, methods, and the tools involved in the construction or restoration of buildings or other structures. Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Knowledge of chemical composition, structure, and properties of substances and of the chemical processes and transformations they undergo. This includes chemistry of current and future products and systems. Customer Service skills, including needs assessments and evaluation of customer satisfaction. Excellent communication, listening, and interpersonal skills, with the ability to work collaboratively with internal teams and external partners. High level of attention to detail and organizational skills, with the ability to effectively manage timelines, meet deadlines, and manage project scope. Strong problem-solving skills with the ability to manage multiple, simultaneous projects with competing priorities. Proficient in Microsoft Office (Word, Excel, Outlook) Ability to travel up to 50% within assigned region. Travel may be on short notice with overnight stays. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The hourly rate/salary range for applicants in this position generally ranges between $81,717.11 and $102,146.13 . This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Fort Lauderdale, Florida Posted: 2025-09-20 15:10:45 -
Production Manager
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Production Manager will oversee the day-to-day activities of target manufacturing activities to meet daily, monthly, quarterly, and yearly deadlines and provide leadership for the shift supervisors and associates within the value stream. The Production Manager will drive the lean process to maximize profitable growth, provide premier customer service, develop a technically qualified workforce, reduce operating costs and inventories through incremental and quantum continuous improvements. TREMCO'S EXPECTATIONS FOR ALL LEADERS: Embodies the company's core values of transparency, trust, and respect by demonstrating integrity, commitment, responsible entrepreneurship, and moral courage. Applies the company's policies and adheres to processes to ensure compliance and organizational best practices. Demonstrates a commitment to diversity, equity, and inclusion in all areas of responsibility, such as hiring and promotion decisions. Effectively and efficiently onboards new employees. Conducts annual performance evaluations and provides ongoing performance feedback, maintaining clear and timely documentation. Coaches and manages employees using the company's philosophy and tools to ensure talent is developed and retained. Constructs succession plans to ensure the sustainability and continuity of the area of responsibility. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leads and guides Lean initiatives within the designated work cell. Works closely with plant-level management on Lean process projects using lean tools and metrics. Helps develop a Lean Strategy to be implemented plant-wide. Participates in FIT and continuous improvement initiatives using tools such as Lean manufacturing, Six Sigma, and other process improvement techniques. Drives Lean Management - including Tier Meetings, Supervisor Standard Work, Accountability Boards, and overall process discipline. Responsible for hiring and developing associates, budget planning, employment decisions and performance assessment of shop floor associates. Operates as part of a Leadership Team responsible for running the factory to specific KPI's and improvement activities. Promotes and ensures a safe and environmentally compliant work environment. Directly manages the departmental cell and works cooperatively with other functional managers/supervisors/leaders to optimize the entire value stream. The Product Manager is relentless about implementing MS168 and continuous improvement. Responsible for understanding the current culture by reviewing existing policies and procedures. Performs other duties as assigned. EDUCATION REQUIREMENT: HS Diploma with 8+ years' experience OR Engineering Degree with 2 years' experience OR Non-Engineering Degree with 4 years' experience. EXPERIENCE REQUIREMENT: 1 year of previous supervisor or management experience required. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Strong leadership, negotiation, and communication skills. Demonstrate problem analysis and problem solving. Ability to organize, plan and execute. Experience in implementing Lean. Demonstrated experience working hands on in a production environment. Proven leadership skills or ability to develop. Excellent verbal and written communication skills. Ability to learn and use Microsoft Office and SAP. Ability to interact with all levels of the organization. Labor relations and negotiation skills. Principles of Lean Six Sigma. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs. ADDITIONAL INFORMATION: Key focus points for the Production Manager. Provide direction to Supervisors and development of the workforce. Install structure and discipline relative to start/stop times and break times, as well as other fixed non-productive needs; for example, vacuum times and upgrading the Supervision floor presence. Implement Lean Management. Tier Meetings, Accountability Board, Follow up on key constraint reductions. Learn and implement Lean principles. Evaluate gaps between Actual and Expected Lean performance and address the gaps with the Leadership Team, utilizing the Division Black Belt and other internal resources as required. Lead and oversee all aspects of the production process to ensure safety, quality, and productivity goals are consistently met. BENEFITS AND COMPENSATION: The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Ashland, Ohio Posted: 2025-09-20 15:10:33 -
Production Manager
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Production Manager will oversee the day-to-day activities of target manufacturing activities to meet daily, monthly, quarterly, and yearly deadlines and provide leadership for the shift supervisors and associates within the value stream. The Production Manager will drive the lean process to maximize profitable growth, provide premier customer service, develop a technically qualified workforce, reduce operating costs and inventories through incremental and quantum continuous improvements. TREMCO'S EXPECTATIONS FOR ALL LEADERS: Embodies the company's core values of transparency, trust, and respect by demonstrating integrity, commitment, responsible entrepreneurship, and moral courage. Applies the company's policies and adheres to processes to ensure compliance and organizational best practices. Demonstrates a commitment to diversity, equity, and inclusion in all areas of responsibility, such as hiring and promotion decisions. Effectively and efficiently onboards new employees. Conducts annual performance evaluations and provides ongoing performance feedback, maintaining clear and timely documentation. Coaches and manages employees using the company's philosophy and tools to ensure talent is developed and retained. Constructs succession plans to ensure the sustainability and continuity of the area of responsibility. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leads and guides Lean initiatives within the designated work cell. Works closely with plant-level management on Lean process projects using lean tools and metrics. Helps develop a Lean Strategy to be implemented plant-wide. Participates in FIT and continuous improvement initiatives using tools such as Lean manufacturing, Six Sigma, and other process improvement techniques. Drives Lean Management - including Tier Meetings, Supervisor Standard Work, Accountability Boards, and overall process discipline. Responsible for hiring and developing associates, budget planning, employment decisions and performance assessment of shop floor associates. Operates as part of a Leadership Team responsible for running the factory to specific KPI's and improvement activities. Promotes and ensures a safe and environmentally compliant work environment. Directly manages the departmental cell and works cooperatively with other functional managers/supervisors/leaders to optimize the entire value stream. The Product Manager is relentless about implementing MS168 and continuous improvement. Responsible for understanding the current culture by reviewing existing policies and procedures. Performs other duties as assigned. EDUCATION REQUIREMENT: HS Diploma with 8+ years' experience OR Engineering Degree with 2 years' experience OR Non-Engineering Degree with 4 years' experience. EXPERIENCE REQUIREMENT: 1 year of previous supervisor or management experience required. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Strong leadership, negotiation, and communication skills. Demonstrate problem analysis and problem solving. Ability to organize, plan and execute. Experience in implementing Lean. Demonstrated experience working hands on in a production environment. Proven leadership skills or ability to develop. Excellent verbal and written communication skills. Ability to learn and use Microsoft Office and SAP. Ability to interact with all levels of the organization. Labor relations and negotiation skills. Principles of Lean Six Sigma. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs. ADDITIONAL INFORMATION: Key focus points for the Production Manager. Provide direction to Supervisors and development of the workforce. Install structure and discipline relative to start/stop times and break times, as well as other fixed non-productive needs; for example, vacuum times and upgrading the Supervision floor presence. Implement Lean Management. Tier Meetings, Accountability Board, Follow up on key constraint reductions. Learn and implement Lean principles. Evaluate gaps between Actual and Expected Lean performance and address the gaps with the Leadership Team, utilizing the Division Black Belt and other internal resources as required. Lead and oversee all aspects of the production process to ensure safety, quality, and productivity goals are consistently met. BENEFITS AND COMPENSATION: The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Ashland, Ohio Posted: 2025-09-20 07:08:41 -
R&D Intern/Co-Op - Fall Semester
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: During each term as our R&D Intern/Co-Op they will have the opportunity to perform real-world takes like product testing, data analysis, and prototyping under the guidance of experienced engineers and mentors. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead small projects Collect and analyze data Conduct and participate in meetings to communicate information or collaborate on projects Assist with new product development, improving existing products, troubleshooting problems, and managing testing schedules. Learn new technical skills, gain experience with design processes, and contribute to innovation. EDUCATION REQUIREMENT: High school graduate or equivalent required. Must be a sophomore, junior or senior in good academic standing, pursuing a bachelor's degree in chemical, electrical or mechanical engineering at an accredited college or university. EXPERIENCE REQUIREMENT: Experience with engineering projects focused on improvement and innovation is encouraged but not required OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Understanding process variance and the resultant effects Knowledge of applied statistics Ability to perform problem analysis utilizing problem solving methodology PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The hourly rate for applicants in this position starts at $20 per hour and increases based on college progression and repeat internship or co-op opportunities. This rate is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-09-18 15:11:09 -
Business Systems Team Leader
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. Business Systems Team Leader General Purpose of the Job: Provide leadership and project management for SAP and other business systems supporting Supply Chain Management across Tremco's American operations. This role encompasses business analysis, process design, and the development and implementation of IT solutions aligned with business goals. The SAP Team Lead is responsible for leading the development and execution of SAP and related business system initiatives. This includes conducting business analysis, designing and optimizing business processes, and integrating systems across multiple functional areas such as supply chain management, sales and distribution, finance and accounting, and manufacturing. This position enforces best practices for comprehensive testing of all new and modified system functions and reports, and oversees quality assurance of procedural documentation and training materials. The role facilitates collaboration between SAP specialists and business departments to identify operational needs and design effective, documented processes supported by SAP solutions. The Team Lead manages user expectations regarding SAP functionality and ensures that delivered solutions align with Tremco's broader IT and SAP strategy. This includes providing oversight, governance, and process alignment from a global perspective. The role also involves analyzing complex business challenges to be solved with SAP and similar automated systems. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Design, configuration, and functional experience in SAP. May lead cross-functional linked teams to address business or systems issues. Additionally, the position oversees the daily processing of all EDI transactions-managing trading partner communications, coordinating testing, identifying root causes of issues, and handling all SAP EDI/IDoc processing requirements. Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Assist in establishing EDI governances, along with implementing these governances Write functional, technical and data specifications and documentation Coordinate SAP functional and development resources on EDI projects Perform and coordinate testing Lead mapping solutions by gathering business requirements, propose effective remedies, develop and deploy scalable, well-coordinated solutions to business requirements Working knowledge of business concepts and processes (SAP Sales order processing, Distribution, Invoicing and Purchasing) Manage EDI specific master data and cross references Provide communication, documentation and training as necessary to the business users and trading partners who will be impacted by EDI and Integration projects Monitoring all Inbound and Outbound EDI, ensuring all EDI transactions are processed accurately and on schedule Provide daily technical and administrative support for all EDI activity, including failed EDI transmissions and transactions Identify and recommend enhancements to EDI processes or configuration to improve reliability and performance Drive implementation and enhancement of SAP IBP modules including Demand Planning, Supply Planning, Inventory Optimization, and S&OP. Collaborate with business units to gather and analyze requirements, translating them into SAP IBP solutions. Lead system configuration, integration, and testing efforts, ensuring data integrity and process alignment. Continuously assess and improve existing processes and systems for performance, scalability, and cost-effectiveness. Supervise support personnel and/or Jr. Business Analyst Manages medium-scale SAP projects with teams of 5 or more participants. Demonstrates strong leadership, organizational and communication skills, and works with end-users and middle management to identify information systems and business solutions (leveraging SAP) that improve operations and enhance profitability. When evaluating projects, identifies multiple alternatives and objectively evaluates them to determine the best solution for balancing the business needs and cost/benefits. Designs and implements high quality, information systems business solutions, on-time and within budget. Develops and implements quality testing protocols. Provides management of both end-user staff and IT resources for the implementation of information systems and business solutions. This includes responsibilities associated with day-to-day project management, such as, but not limited to: project definition (scope, timeframe, resources, costs), weekly status, issue identification and resolution, etc. Provides IT professional development of others through: day-to-day management of project personnel, the on-going objective and performance review process, training, both formal and informal, etc. Organizes training initiatives related to the effective use of the SAP system. Develops programs to train and assist employees in the use of SAP business application software. Programs include training materials, classroom, small-group and one-on-one training. Acts as liaison to software vendors. Is actively involved in software and/or functional user groups. Organizes and leads various in-house user groups to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation. Project management and administration. Maintains work plans, tracks effort and progress vs. plan, and provides appropriate status information regarding projects. Contributes to the development of the SAP budget. Undertakes cost benefit analyses and makes recommendations to optimize business processes supported by SAP applications, including business re-engineering, systems enhancements and implementation of new IT capabilities. Manages contracts and service level agreements with vendors and 3rd party service providers, including management of on-site contractors. Ensures that SAP projects are delivered within established time frames and budget parameters. Additional Job Functions: (Other Less Critical Job Activities) Note: Other duties may be assigned, as required, based upon the demands of project or problem resolution specifics. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. 3+ years' experience in the Integrated Business Planning (IBP) modules 5+ years SAP implementation experience. S4 Hana experience preferred 3+ Years of supporting related SCM and Material Master data including managing data and mass loads / changes Experience with SAP PP/DS & Digital Manufacturing are a plus Understanding of ABAP and debugging skills are a plus Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Proficient SAP technical, configuration, and business area knowledge. Good understanding of EDI and Integration concepts of collecting, transforming, exchanging, consuming data and associated mapping and configuration. Strong technical knowledge of EDI technologies and standards including Intermediate Documents (IDOC), EDI, Application Link Enabling (ALE), SAP functional expertise; EDI system configuration and support. Capable of translating customer and internal specifications for enhancements and extensions to electronic data interface application interfaces and maps. Experience working with Trading Partners and EDI service providers. Must have good analytical and problem solving skills in order to carry out their daily functions effectively. Experience with SAP BTP, middleware tools, and integration platforms is a strong plus. They must have the capability to work well in a team-based environment as well as on their own. Support of IDOC, RFC, File, Proxy, SOAP, HTTP, REST, SFTP adapters Integration knowledge on ODATA/Webservice API interface development Demonstrate strong formal and informal communication skills including: written, oral and team. Reads, writes, and communicates fluently in English. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College degree in IT or business is preferred, but not required. Practical Work Experience Required: 5+ years of experience with EDI document standards (ANSI X12, EDIFACT) 5+ years of experience in SAP ERP - MM, SD, FI, ABAP, IDocs - in the areas of implementation, enhancement and/or production support of EDI Good understanding of EDI and Integration concepts of collecting, transforming, exchanging & consuming data Strong technical knowledge of EDI technologies and standards including Intermediate Documents (IDOC), EDI, Application Link Enabling (ALE), SAP functional expertise; EDI system configuration and support Strong functional and technical knowledge of SAP, especially in the SD & SCM module; ability to navigate throughout the system, data dictionary, and the related table structures Support of IDOC, RFC, File, Proxy, SOAP, HTTP, REST, SFTP adapters Hands-on experience with SAP IBP modules and planning functionalities. ABAP experience is an asset. Integration knowledge on ODATA/Webservice API interface development Note: Some of the experiences and time frames may be concurrent. Special Knowledge and Skill: In-depth knowledge of specific functional areas of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In-depth knowledge of the SAP application software, including its functions and capabilities, installation and support requirements. Proficiency in analysis, design and testing techniques. Working knowledge of many computing platforms. Working knowledge of several relational databases. Working knowledge of IT communications networks. Analytical Abilities: Requires a high level of analytical ability and creativity in order to develop effective and cost efficient business solutions, through the deployment of IT. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to read, write and communicate fluently in English. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use Office 365 tools and functionality. Working knowledge of the following databases: Primary focus on SS4 Hana, Oracle, and other cloud-based applications. Basic understanding of IT communications networks. Certificates, Licenses, Registrations: SAP or other Certifications would be an asset. Other Qualifications: Must be available for meetings between 8:30 to 16:30 USA Eastern Standard Time. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard. Employee will also be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations. (0-25%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor. (0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-09-18 15:10:19 -
R&D Intern/Co-Op - Fall Semester
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: During each term as our R&D Intern/Co-Op they will have the opportunity to perform real-world takes like product testing, data analysis, and prototyping under the guidance of experienced engineers and mentors. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead small projects Collect and analyze data Conduct and participate in meetings to communicate information or collaborate on projects Assist with new product development, improving existing products, troubleshooting problems, and managing testing schedules. Learn new technical skills, gain experience with design processes, and contribute to innovation. EDUCATION REQUIREMENT: High school graduate or equivalent required. Must be a sophomore, junior or senior in good academic standing, pursuing a bachelor's degree in chemical, electrical or mechanical engineering at an accredited college or university. EXPERIENCE REQUIREMENT: Experience with engineering projects focused on improvement and innovation is encouraged but not required OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Understanding process variance and the resultant effects Knowledge of applied statistics Ability to perform problem analysis utilizing problem solving methodology PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The hourly rate for applicants in this position starts at $20 per hour and increases based on college progression and repeat internship or co-op opportunities. This rate is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-09-18 15:10:08 -
Business Systems Team Leader
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. Business Systems Team Leader General Purpose of the Job: Provide leadership and project management for SAP and other business systems supporting Supply Chain Management across Tremco's American operations. This role encompasses business analysis, process design, and the development and implementation of IT solutions aligned with business goals. The SAP Team Lead is responsible for leading the development and execution of SAP and related business system initiatives. This includes conducting business analysis, designing and optimizing business processes, and integrating systems across multiple functional areas such as supply chain management, sales and distribution, finance and accounting, and manufacturing. This position enforces best practices for comprehensive testing of all new and modified system functions and reports, and oversees quality assurance of procedural documentation and training materials. The role facilitates collaboration between SAP specialists and business departments to identify operational needs and design effective, documented processes supported by SAP solutions. The Team Lead manages user expectations regarding SAP functionality and ensures that delivered solutions align with Tremco's broader IT and SAP strategy. This includes providing oversight, governance, and process alignment from a global perspective. The role also involves analyzing complex business challenges to be solved with SAP and similar automated systems. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Design, configuration, and functional experience in SAP. May lead cross-functional linked teams to address business or systems issues. Additionally, the position oversees the daily processing of all EDI transactions-managing trading partner communications, coordinating testing, identifying root causes of issues, and handling all SAP EDI/IDoc processing requirements. Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Assist in establishing EDI governances, along with implementing these governances Write functional, technical and data specifications and documentation Coordinate SAP functional and development resources on EDI projects Perform and coordinate testing Lead mapping solutions by gathering business requirements, propose effective remedies, develop and deploy scalable, well-coordinated solutions to business requirements Working knowledge of business concepts and processes (SAP Sales order processing, Distribution, Invoicing and Purchasing) Manage EDI specific master data and cross references Provide communication, documentation and training as necessary to the business users and trading partners who will be impacted by EDI and Integration projects Monitoring all Inbound and Outbound EDI, ensuring all EDI transactions are processed accurately and on schedule Provide daily technical and administrative support for all EDI activity, including failed EDI transmissions and transactions Identify and recommend enhancements to EDI processes or configuration to improve reliability and performance Drive implementation and enhancement of SAP IBP modules including Demand Planning, Supply Planning, Inventory Optimization, and S&OP. Collaborate with business units to gather and analyze requirements, translating them into SAP IBP solutions. Lead system configuration, integration, and testing efforts, ensuring data integrity and process alignment. Continuously assess and improve existing processes and systems for performance, scalability, and cost-effectiveness. Supervise support personnel and/or Jr. Business Analyst Manages medium-scale SAP projects with teams of 5 or more participants. Demonstrates strong leadership, organizational and communication skills, and works with end-users and middle management to identify information systems and business solutions (leveraging SAP) that improve operations and enhance profitability. When evaluating projects, identifies multiple alternatives and objectively evaluates them to determine the best solution for balancing the business needs and cost/benefits. Designs and implements high quality, information systems business solutions, on-time and within budget. Develops and implements quality testing protocols. Provides management of both end-user staff and IT resources for the implementation of information systems and business solutions. This includes responsibilities associated with day-to-day project management, such as, but not limited to: project definition (scope, timeframe, resources, costs), weekly status, issue identification and resolution, etc. Provides IT professional development of others through: day-to-day management of project personnel, the on-going objective and performance review process, training, both formal and informal, etc. Organizes training initiatives related to the effective use of the SAP system. Develops programs to train and assist employees in the use of SAP business application software. Programs include training materials, classroom, small-group and one-on-one training. Acts as liaison to software vendors. Is actively involved in software and/or functional user groups. Organizes and leads various in-house user groups to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation. Project management and administration. Maintains work plans, tracks effort and progress vs. plan, and provides appropriate status information regarding projects. Contributes to the development of the SAP budget. Undertakes cost benefit analyses and makes recommendations to optimize business processes supported by SAP applications, including business re-engineering, systems enhancements and implementation of new IT capabilities. Manages contracts and service level agreements with vendors and 3rd party service providers, including management of on-site contractors. Ensures that SAP projects are delivered within established time frames and budget parameters. Additional Job Functions: (Other Less Critical Job Activities) Note: Other duties may be assigned, as required, based upon the demands of project or problem resolution specifics. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. 3+ years' experience in the Integrated Business Planning (IBP) modules 5+ years SAP implementation experience. S4 Hana experience preferred 3+ Years of supporting related SCM and Material Master data including managing data and mass loads / changes Experience with SAP PP/DS & Digital Manufacturing are a plus Understanding of ABAP and debugging skills are a plus Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Proficient SAP technical, configuration, and business area knowledge. Good understanding of EDI and Integration concepts of collecting, transforming, exchanging, consuming data and associated mapping and configuration. Strong technical knowledge of EDI technologies and standards including Intermediate Documents (IDOC), EDI, Application Link Enabling (ALE), SAP functional expertise; EDI system configuration and support. Capable of translating customer and internal specifications for enhancements and extensions to electronic data interface application interfaces and maps. Experience working with Trading Partners and EDI service providers. Must have good analytical and problem solving skills in order to carry out their daily functions effectively. Experience with SAP BTP, middleware tools, and integration platforms is a strong plus. They must have the capability to work well in a team-based environment as well as on their own. Support of IDOC, RFC, File, Proxy, SOAP, HTTP, REST, SFTP adapters Integration knowledge on ODATA/Webservice API interface development Demonstrate strong formal and informal communication skills including: written, oral and team. Reads, writes, and communicates fluently in English. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College degree in IT or business is preferred, but not required. Practical Work Experience Required: 5+ years of experience with EDI document standards (ANSI X12, EDIFACT) 5+ years of experience in SAP ERP - MM, SD, FI, ABAP, IDocs - in the areas of implementation, enhancement and/or production support of EDI Good understanding of EDI and Integration concepts of collecting, transforming, exchanging & consuming data Strong technical knowledge of EDI technologies and standards including Intermediate Documents (IDOC), EDI, Application Link Enabling (ALE), SAP functional expertise; EDI system configuration and support Strong functional and technical knowledge of SAP, especially in the SD & SCM module; ability to navigate throughout the system, data dictionary, and the related table structures Support of IDOC, RFC, File, Proxy, SOAP, HTTP, REST, SFTP adapters Hands-on experience with SAP IBP modules and planning functionalities. ABAP experience is an asset. Integration knowledge on ODATA/Webservice API interface development Note: Some of the experiences and time frames may be concurrent. Special Knowledge and Skill: In-depth knowledge of specific functional areas of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In-depth knowledge of the SAP application software, including its functions and capabilities, installation and support requirements. Proficiency in analysis, design and testing techniques. Working knowledge of many computing platforms. Working knowledge of several relational databases. Working knowledge of IT communications networks. Analytical Abilities: Requires a high level of analytical ability and creativity in order to develop effective and cost efficient business solutions, through the deployment of IT. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to read, write and communicate fluently in English. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use Office 365 tools and functionality. Working knowledge of the following databases: Primary focus on SS4 Hana, Oracle, and other cloud-based applications. Basic understanding of IT communications networks. Certificates, Licenses, Registrations: SAP or other Certifications would be an asset. Other Qualifications: Must be available for meetings between 8:30 to 16:30 USA Eastern Standard Time. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard. Employee will also be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations. (0-25%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor. (0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-09-18 15:09:48 -
Field Technical Representative - Minneapolis
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Field Technical Representative for Facades ensures proper application of Tremco CPG Modulite products in accordance with all company and industry guidelines by providing on-site application and problem resolution. This position works remote and supports the North Central Region. You must be willing to travel within the region. We prefer you live in the Minneapolis / St Paul area. Modulite has everything you need for the construction of 2D panelized walls systems, 3D modular units and prefabricated building components. We manufacture exterior wall panels and supply materials to modular manufacturers and panel fabricators, such as: Sealants & adhesives Air and weather barriers Spray foams Firestopping Continuous insulation & exterior cladding ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide independent support for primary territory product lines. Recommend products and solutions outside of primary product lines with occasional direction. Provide site support by performing general and complex product applications. Perform substrate analysis using specialty equipment. Keep up-to-date technically on practical procedures, specialized techniques to apply new knowledge within the field. Provide field support by collecting data for project or product specific testing and interpreting results. Recommend application policies within technical literature. Coordinate 3rd party testing certification/approvals Provide live and/or web-based training for internal staff and/or external customers. Create instructional hands-on demonstrations in a classroom, distributor locations, or job site settings showing application of products. Exercise clear and confident communication of product lines and construction practices during presentation delivery. Use relevant information and individual judgment to determine whether designs or applications comply with local codes, industry standards, and regulations. EDUCATION: Bachelor's Degree in Science, Engineering, Construction, or similar preferred. and 2-4 years of construction or industry experience OR Minimum High School Diploma or GED with 5 years of construction or industry experience EXPERIENCE: Minimum 2 years of related experience and/or training with the application of facades, EIFS, Plastering Metal or exterior wall panels experience preferred Active listening and attention to detail Building and construction knowledge of materials, methods, and the tools involved in the construction or restoration of buildings or other structures Knowledge of product application Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Knowledge of chemical composition, structure, and properties of substances and of the chemical processes and transformations they undergo. This includes chemistry of current and future products and systems. Customer Service skills, including needs assessments and evaluation of customer satisfaction. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:. Excellent written and verbal communication skills Effective team player Proficient in Microsoft Office (Word, Excel, Outlook) Proven ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and diffuse conflict. Demonstrates self-awareness and emotional self-control through adaptability, achievement orientation, and a positive outlook. Accepts and utilizes feedback effectively. Reads an audience and adjust style and approach accordingly. Strong presentations skills Excellent interpersonal and organizational skills BENEFITS AND COMPENSATION: The base salary range for applicants in this position generally starts at $82K and goes up based on experience plus incentive compensation. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online! ....Read more...
Type: Permanent Location: Minneapolis, Minnesota Posted: 2025-09-13 23:10:00 -
Field Technical Representative - Minneapolis
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Field Technical Representative for Facades ensures proper application of Tremco CPG Modulite products in accordance with all company and industry guidelines by providing on-site application and problem resolution. This position works remote and supports the North Central Region. You must be willing to travel within the region. We prefer you live in the Minneapolis / St Paul area. Modulite has everything you need for the construction of 2D panelized walls systems, 3D modular units and prefabricated building components. We manufacture exterior wall panels and supply materials to modular manufacturers and panel fabricators, such as: Sealants & adhesives Air and weather barriers Spray foams Firestopping Continuous insulation & exterior cladding ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide independent support for primary territory product lines. Recommend products and solutions outside of primary product lines with occasional direction. Provide site support by performing general and complex product applications. Perform substrate analysis using specialty equipment. Keep up-to-date technically on practical procedures, specialized techniques to apply new knowledge within the field. Provide field support by collecting data for project or product specific testing and interpreting results. Recommend application policies within technical literature. Coordinate 3rd party testing certification/approvals Provide live and/or web-based training for internal staff and/or external customers. Create instructional hands-on demonstrations in a classroom, distributor locations, or job site settings showing application of products. Exercise clear and confident communication of product lines and construction practices during presentation delivery. Use relevant information and individual judgment to determine whether designs or applications comply with local codes, industry standards, and regulations. EDUCATION: Bachelor's Degree in Science, Engineering, Construction, or similar preferred. and 2-4 years of construction or industry experience OR Minimum High School Diploma or GED with 5 years of construction or industry experience EXPERIENCE: Minimum 2 years of related experience and/or training with the application of facades, EIFS, Plastering Metal or exterior wall panels experience preferred Active listening and attention to detail Building and construction knowledge of materials, methods, and the tools involved in the construction or restoration of buildings or other structures Knowledge of product application Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Knowledge of chemical composition, structure, and properties of substances and of the chemical processes and transformations they undergo. This includes chemistry of current and future products and systems. Customer Service skills, including needs assessments and evaluation of customer satisfaction. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:. Excellent written and verbal communication skills Effective team player Proficient in Microsoft Office (Word, Excel, Outlook) Proven ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and diffuse conflict. Demonstrates self-awareness and emotional self-control through adaptability, achievement orientation, and a positive outlook. Accepts and utilizes feedback effectively. Reads an audience and adjust style and approach accordingly. Strong presentations skills Excellent interpersonal and organizational skills BENEFITS AND COMPENSATION: The base salary range for applicants in this position generally starts at $82K and goes up based on experience plus incentive compensation. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online! ....Read more...
Type: Permanent Location: Minneapolis, Minnesota Posted: 2025-09-13 15:13:33 -
Manager (Laboratory)
JOB DESCRIPTION TREMCO CONSTRUCTION PRODUCTS GROUP brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Manager (Laboratory) leverages expertise to execute and direct projects across technology platforms while striving to improve efficiencies of involved processes. This includes coordinating activities to support product development, marketing, and training regarding product system performance. As such, they should have knowledge relating to various UL, FM, ASTMs pertaining to building envelope construction products. The Manager (Laboratory) is expected to effectively communicate project updates to influence both strategic tactical business discussions. They oversee and mentor junior staff members in the completion of their tasks and developmental goals. TREMCO'S EXPECTATIONS FOR ALL LEADERS: Embodies the company's core values of transparency, trust, and respect by demonstrating integrity, commitment, responsible entrepreneurship, and moral courage. Applies the company's policies and adheres to processes to ensure compliance and organizational best practices. Demonstrates a commitment to diversity, equity, and inclusion in all areas of responsibility such as hiring and promotion decisions. Effectively and efficiently onboards new employees. Conducts annual performance evaluations and provides ongoing performance feedback, maintaining clear and timely documentation. Coaches and manages employees using the company's philosophy and tools to ensure talent is developed and retained. Constructs succession plans to ensure sustainability and continuity of area of responsibility. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead and supervise product or system testing that supports intradepartmental and cross functional business initiatives. Responsible for developing and managing the department's budget. Lead multiple project activities through a defined testing process. Oversee the design of experiments to evaluate and optimize the performance attributes of various technologies/chemistries. Understand process capability, design selection criteria, and regulatory requirements needed to support third party certification, iterative product development, and market focused product evaluations. Presents information instructionally, demonstratively, and persuasively to Influence tactical and strategic discussions amongst peers and management effectively. Assures and validates proper documentation of responsible technical and/or experimental activities. Explores conceptual ideas relating to the refinement of test protocols to improve process efficiency or the creation of new processes to support product development and/or regulatory demands. Guide, coach, and mentor direct reports, both Supervisors and individual contributors, in achieving defined goals while providing developmental opportunities. Collaboratively engages stakeholders to guide development or overcome challenges. Acts as a liaison between third party test facilities (UL, FM, etc.) and the company. Excellent presentation skills for tours. Oversees maintenance of all equipment. Other duties as assigned. EDUCATION REQUIREMENT: 4-year degree inBuilding Science, Construction Science and Management, or Engineering or related. EXPERIENCE REQUIREMENT: 5+ years' experience Experience with UL, FM and ASTM building products. Preferred fire testing experience. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $102,199 and $127,748 plus a bonus opportunity. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-09-09 07:08:52 -
Manager (Laboratory)
JOB DESCRIPTION TREMCO CONSTRUCTION PRODUCTS GROUP brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Manager (Laboratory) leverages expertise to execute and direct projects across technology platforms while striving to improve efficiencies of involved processes. This includes coordinating activities to support product development, marketing, and training regarding product system performance. As such, they should have knowledge relating to various UL, FM, ASTMs pertaining to building envelope construction products. The Manager (Laboratory) is expected to effectively communicate project updates to influence both strategic tactical business discussions. They oversee and mentor junior staff members in the completion of their tasks and developmental goals. TREMCO'S EXPECTATIONS FOR ALL LEADERS: Embodies the company's core values of transparency, trust, and respect by demonstrating integrity, commitment, responsible entrepreneurship, and moral courage. Applies the company's policies and adheres to processes to ensure compliance and organizational best practices. Demonstrates a commitment to diversity, equity, and inclusion in all areas of responsibility such as hiring and promotion decisions. Effectively and efficiently onboards new employees. Conducts annual performance evaluations and provides ongoing performance feedback, maintaining clear and timely documentation. Coaches and manages employees using the company's philosophy and tools to ensure talent is developed and retained. Constructs succession plans to ensure sustainability and continuity of area of responsibility. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead and supervise product or system testing that supports intradepartmental and cross functional business initiatives. Responsible for developing and managing the department's budget. Lead multiple project activities through a defined testing process. Oversee the design of experiments to evaluate and optimize the performance attributes of various technologies/chemistries. Understand process capability, design selection criteria, and regulatory requirements needed to support third party certification, iterative product development, and market focused product evaluations. Presents information instructionally, demonstratively, and persuasively to Influence tactical and strategic discussions amongst peers and management effectively. Assures and validates proper documentation of responsible technical and/or experimental activities. Explores conceptual ideas relating to the refinement of test protocols to improve process efficiency or the creation of new processes to support product development and/or regulatory demands. Guide, coach, and mentor direct reports, both Supervisors and individual contributors, in achieving defined goals while providing developmental opportunities. Collaboratively engages stakeholders to guide development or overcome challenges. Acts as a liaison between third party test facilities (UL, FM, etc.) and the company. Excellent presentation skills for tours. Oversees maintenance of all equipment. Other duties as assigned. EDUCATION REQUIREMENT: 4-year degree inBuilding Science, Construction Science and Management, or Engineering or related. EXPERIENCE REQUIREMENT: 5+ years' experience Experience with UL, FM and ASTM building products. Preferred fire testing experience. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $102,199 and $127,748 plus a bonus opportunity. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-09-08 23:09:02 -
Technical Product Resolution Specialist
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines. ESSENTIAL DUTIES AND RESPONSIBILITIES: Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards. Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed. EDUCATION REQUIREMENT: High school diploma or general education degree (GED) required, Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable. EXPERIENCE REQUIREMENT: With high school diploma, 5 years of direct customer complaint and claims experience. With a Bachelors degree, 1-2 years of direct customer complaint and claims experience required. Basic/working knowledge of Tremco CPG products. Customer service experience preferred. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products. Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling. Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear, BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $54,549 and $68,186. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-09-04 23:53:34 -
Process Engineer II
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Process Engineer II is an extension of management. Responsibilities are broad and include safety, product quality, process control, productivity improvement, and development of a LEAN culture. The Engineer is expected to spend a significant amount of time on the floor, lead major process equipment projects, and mentor less experienced engineers. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assume a leadership position at the facility in partnership with the shift supervisors. Activities include resolution and communication regarding safety issues. Execute scheduled PHA's and JSA's. Proactively monitor areas and remediate potential safety issues. Use DAKOTA software as a tool for compliance and environmental, health and safety. Use the tool to report incidents, near misses, and non-conformances. Develop and execute upon "standard work" activities. Assume responsibility for assigned activities on the Engineering Tier and other accountability boards. Conduct "GEMBA Walks" daily. Use walks as the primary means of education and communication of expectations. Improve productivity through elimination of non-value-added activities. Apply Engineering principles and methodologies to Improve productivity and eliminate waste. Work to maximize equipment efficiency and quality for output. Member of the facility QIC. Ensure identification of root cause and subsequent prevention of future customer complaints. Assist in the training of operators with a focus on quality critical product specifications and process parameters. Significant experience with equipment troubleshooting and process design. Must be capable of successfully managing major process equipment projects (>$750k) on time and on budget. Must be capable of leading and/or supervising others in their role or in the execution of completing a project. Mentors less experienced engineers. EDUCATION REQUIREMENT: B.S. in Mechanical, Chemical, Electrical, Controls, or similar Engineering Degree. EXPERIENCE REQUIREMENT: Two+ years related experience and/or training. Must have experience in both practical Process Engineering and Project Management. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Proficiency in workflow processes, value stream efficiency, and systems thinking. Understanding process variance and the resultant effects on Quality. Knowledge of applied statistics. Ability to perform problem analysis utilizing problem-solving methodology. Must be knowledgeable in the Project Management software being used. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Ashland, Ohio Posted: 2025-09-04 23:53:02 -
Process Engineer II
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Process Engineer II is an extension of management. Responsibilities are broad and include safety, product quality, process control, productivity improvement, and development of a LEAN culture. The Engineer is expected to spend a significant amount of time on the floor, lead major process equipment projects, and mentor less experienced engineers. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assume a leadership position at the facility in partnership with the shift supervisors. Activities include resolution and communication regarding safety issues. Execute scheduled PHA's and JSA's. Proactively monitor areas and remediate potential safety issues. Use DAKOTA software as a tool for compliance and environmental, health and safety. Use the tool to report incidents, near misses, and non-conformances. Develop and execute upon "standard work" activities. Assume responsibility for assigned activities on the Engineering Tier and other accountability boards. Conduct "GEMBA Walks" daily. Use walks as the primary means of education and communication of expectations. Improve productivity through elimination of non-value-added activities. Apply Engineering principles and methodologies to Improve productivity and eliminate waste. Work to maximize equipment efficiency and quality for output. Member of the facility QIC. Ensure identification of root cause and subsequent prevention of future customer complaints. Assist in the training of operators with a focus on quality critical product specifications and process parameters. Significant experience with equipment troubleshooting and process design. Must be capable of successfully managing major process equipment projects (>$750k) on time and on budget. Must be capable of leading and/or supervising others in their role or in the execution of completing a project. Mentors less experienced engineers. EDUCATION REQUIREMENT: B.S. in Mechanical, Chemical, Electrical, Controls, or similar Engineering Degree. EXPERIENCE REQUIREMENT: Two+ years related experience and/or training. Must have experience in both practical Process Engineering and Project Management. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Proficiency in workflow processes, value stream efficiency, and systems thinking. Understanding process variance and the resultant effects on Quality. Knowledge of applied statistics. Ability to perform problem analysis utilizing problem-solving methodology. Must be knowledgeable in the Project Management software being used. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Ashland, Ohio Posted: 2025-09-04 23:51:39 -
Technical Product Resolution Specialist
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines. ESSENTIAL DUTIES AND RESPONSIBILITIES: Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards. Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed. EDUCATION REQUIREMENT: High school diploma or general education degree (GED) required, Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable. EXPERIENCE REQUIREMENT: With high school diploma, 5 years of direct customer complaint and claims experience. With a Bachelors degree, 1-2 years of direct customer complaint and claims experience required. Basic/working knowledge of Tremco CPG products. Customer service experience preferred. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products. Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling. Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear, BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $54,549 and $68,186. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-09-04 23:51:25