We're looking for a proactive and organised Hire Coordinator to join a well-established, company and close knit team.
If you thrive in fast paced environments and enjoy juggling priorities, this role offers excellent training, great team culture, and the opportunity to make a real impact.
The Role: As Hire Coordinator, you'll be the first point of contact for hire enquiries.
You'll handle incoming calls and emails, provide quotes, coordinate logistics, and ensure a smooth, efficient customer journey from start to finish.
Key Responsibilities for the Hire Coordinator:
Respond to inbound hire enquiries and convert them into bookings
Open new customer accounts and handle scheduling
Liaise with drivers, internal departments, and customers
Manage off-hire requests, POD queries, and documentation
Maintain accuracy while working at pace
Use internal systems confidently and keep records up to date
Why Apply:
Full 12-week onboarding and training programme
Friendly team with a great work ethic - bonus targets are consistently hit
Supportive, solutions-focused environment
What We're Looking For:
Previous experience in a hire desk, scheduling or coordination role
Calm under pressure with a natural ability to prioritise and multitask
Attention to detail and pride in getting things right
Confident, down to earth, and great at problem solving
Strong communication and system skills
Benefits:
£27,500 salary plus quarterly team bonus and annual bonus
26 days holiday plus 8 bank holidays
Pension, life assurance, and staff discounts
Career development opportunities
Full-time, site-based role
Monday to Thursday, 8:30am to 5:00pm | Friday, 8:30am to 4:30pm
....Read more...
Type: Permanent Location: Chadderton, England
Start: 08/07/2025
Salary / Rate: Up to £27500 per annum + quarterly and annual bonus
Posted: 2025-05-29 09:25:21
We're recruiting for an enthusiastic and organised Hire Desk Controller.
This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service.
Overview of role: The Hire Desk Controller will be the first point of contact for all hire enquiries, managing incoming calls and emails, providing quotations, machine specifications and technical information.
You will be responsible for converting enquiries into confirmed hires, coordinating availability with the service team, and supporting the sales team with customer requirements.
The role includes managing transport logistics for deliveries, collections, and demonstrations, maintaining accurate records, and raising hire contracts and off-hire requests.
You'll allocate jobs to drivers and maintain clear communication throughout the day to ensure timely deliveries.
This role also involves processing payments via WorldPay, handling pro forma invoices, and providing exceptional service to new and existing customers.
Main responsibilities for the Hire Desk Controller
Respond to customer enquiries, providing accurate information, pricing, and product guidance to secure hires
Support the sales team by keeping them informed of updates, and opportunities
Manage and resolve delivery and collection issues promptly
Maintain consistent communication with drivers and coordinate schedules
Work closely with the service department to align machine availability with demand
Manage off-hire processes and ensure clear communication with customers
Meet agreed KPIs and maintain high service standards at all times
Handle incoming queries professionally via phone and email
Actively participate in team meetings and contribute ideas for improvements
Escalate potential issues to management in a timely manner
Monitor credit control risks by ensuring attention to detail and accurate record keeping
Skills, experience and Attributes required
Proven ability to multitask in a fast-paced environment while staying calm and in control
Strong attention to detail, accuracy matters, especially with time-sensitive logistics
Scheduling or coordination experience is highly desirable but not essential
Confident learning and using systems quickly
Excellent communication and organisational skills
A natural problem solver who can think on their feet and resolve issues
Down-to-earth, confident, able to take ownership and make decisions
What's in it for You?
Join a company that values its people and offers fantastic benefits, including:
A salary of £27,500 salary plus quarterly team bonus and annual bonus
8:30 - 5pm Monday to Thursday 4:30 finish Fridays
Site based 5 days per week
26 days of holiday plus bank holidays
Pension, life assurance, and staff discounts
Career development opportunities
....Read more...
Type: Permanent Location: Chadderton, England
Start: 13/05/2025
Salary / Rate: Up to £27500 per annum + quarterly and annual bonus
Posted: 2025-04-23 23:35:04
