Despatch Administrator - Part Time
Job description
This is a part-time role, 3 days a week, Monday, Tuesday, Wednesday.
I Holland Limited is the world's most well-known producer of tablet punches and dies.
We have been in business for 75 years and are a true British industrial success.
Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purpose
To ensure that the despatch process for both Tooling and Pharmacare runs effectively and efficiently using current systems but also in conjunction with the senior despatch administrator proactively developing systems to ensure that the process is slick as possible.
The role will require clear communication not only with customers and agents but also with manufacturing and sales administration to ensure an awareness of the order status at all times, enabling the job holder to have the ability to answer customer queries and foresee any problems before they are encountered.
The job holder should be up to date with any changes in despatch (including paperwork and legislative changes) and provide advice both pro-actively and when required.
The job holder will also be responsible for logging and dealing with customer and supplier complaints and ensuring that corrective actions are implemented for this area
Principal duties & responsibilities, Ensure that the despatch process is efficient and effective and, in conjunction with the Senior Despatch Administrator, develop new processes if and when required (and ensuring that these are fully documented within the quality system)., Ensure current processes are fully followed, e.g.
freight bookings, post flights, despatch checklist, invoice submission to OB10, to ensure that all customer requested documentation is received on a timely basis to ensure that there is continuous improvement., Provide ongoing and helpful support to all customers (internal and external), being proactive and advising, where necessary, in relation to despatch/INCOTERMS/bills of exchange/letter of credit or freight quotes., To plan ahead at all times, ensuring that any problems are addressed before the point of despatch, including ensuring that all documentation that can be done before the point of despatch has been processed (e.g.
invoices sent for authorisation, freight forwarders identified, payments received, POs chased, etc)., Ensure that all customer complaints and supplier complaints are logged and that these are addressed on a timely basis, and corrective actions are implemented., To ensure all legal procedures and documentation processes for despatching goods are learnt, followed and kept up to date., Adhere to all policies and procedures, To work within all Health and Safety, environmental and other company procedures/ guidelines., This is a part-time role, 3 days a week, Monday, Tuesday, Wednesday.
£12.72 - £13.21 per hour, depending on experience.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks.
The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Part-time, Permanent
Pay: £12.72-£13.21 per hour
Expected hours: 24 per week - Monday, Tuesday & Wednesday
Benefits:, PRP - Profit-related pay, Company pension, Cycle to work scheme, Free flu jabs, Free parking, Health & wellbeing programme, On-site parking, Store discount
Application question:, For security reasons, you must not have been out of the country for more than 28 consecutive days.
Do you agree to a 5-year security check?
Experience:, Administration: 3 years (required)
Work authorisation:, United Kingdom (required)
Work Location: In person, Long Eaton Nottingham
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Type: Permanent Location: Long Eaton, England
Start: ASAP
Salary / Rate: £12.72 - £13.21 per hour
Posted: 2025-06-20 15:10:57
