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SALES ADMINISTRATOR WILMSLOW UPTO £33,000 + GREAT BENEFITS & CULTURETHE OPPORTUNITY: Get Recruited are working with an award winning and national business who are leaders in their field.
They are now on the lookout for an Administrator to join their growing team! The ideal candidate will have worked previously within a scheduling, servicing, or planning administrative position.
As the Administrator, you will assist with multiple departments to ensure a smooth running of operations.
If you're looking for a role that you can make your own - this is the one for you! THE ROLE:
Managing various general administration tasks, including filling of paperwork and managing documents
Assisting with scheduling in engineers
Manage the service schedules for the team
Business development duties, speaking with new and potential clients.
Sales calls and new enquiries calls
Logging new enquiries
Working to sales targets
Answering calls and responding back to emails
Assisting the senior management team with their workflow
Assisting with invoicing duties and tracking spreadsheets
THE PERSON:
1 Year plus working within a planning or administration position
1 year within a sales and targeted role
An ambitious and enthusiastic individual.
Strong communication skills both written and verbal.
Organisation skills.
Quick learner and can adapt to new systems.
BENEFITS:
On site parking
Company events
Company pension
In house training and coaching
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: £25000.00 - £32000.00 per annum + Progression + Benefits
Posted: 2025-10-09 23:35:02
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Group Junior HR Business PartnerLocation: Wilmslow - Hybrid split of 4 days office, 1 day at homeSalary: CompetitiveThe Citation Group are one of the top 30 companies in the UK to work for with thousands of very happy customers (Our 5
* Trustpilot and Glassdoor reviews speak for themselves!).
We are really proud of our leading colleague engagement and retention rates.
It is what has enabled our double-digit growth every year for the last 7 years and it is core to our business strategy.
As we scale for further growth across the Citation Group, hopefully that's where you come in.We are far from your average service provider - our clients stay with us not just due to our expertise, but due to the human touch and business acumen we bring to all our clients.
The roleOur whole reason for being is to attract, retain and develop great people.
We know that you sustainably raise performance through engagement and that leadership and culture is key to this.
We're looking for a commercial HR generalist to play an integral role in our team and business.
You will be working closely with Group functions to deliver the People Plan and their basic HR needs, as well as help them be their best whilst driving change, supporting rapid business growth and a variety of ambitious and exciting projects all while making sure our culture is nurtured and developed.
It's a true generalist position!, Work closely with assigned areas of the business to drive the People Plan, identify, and deliver key HR initiatives., Provide HR support for all matters in your business area, including performance management, training and development, ER issues including: Grievances, disciplinaries, redundancy, long-term sick, disputes, assist with TUPE, colleague wellbeing including maternity / paternity, Project work - we're constantly growing and evolving, so there'll be plenty to get stuck into, Stats - understanding our people numbers helps us perform better., Rewards & remuneration - from helping develop our benefits to doing the admin and liaising with payroll you'll be involved., Support with embedding new acquisitions into the Citation Group, Admin - it needs to be done right, so we all have a part to play, Compliance / business protection - you know how the importance of this and will make it integral to the way we work., Colleague engagement - Everything we do is aimed at protecting and building our high-performance culture and our great colleague engagement scores., Internal Comms - As a team, we own the internal Comms - it's the voice of our culture, a glue that helps bind us and has never been more important., L&D - we like to keep it relevant, quick and easy to access, be prepared to get involved in supporting the delivery of existing programmes and help to create new material.The personWe're not your everyday HR department, and we're not looking for your everyday HR person., It's fast-paced and always changing so you need to be up for the challenge, always ready to adapt and get stuck in., Agile with a growth mindset, you will really care about our business.
You get that you are a role model for and a custodian of our culture and will always put your best self forward., It's all about the people in Citation so you'll need to demonstrate a wide range of influencing and communication skills.
With high emotional intelligence and sound commercial acumen, people will want to come you, not just because of your expertise, but because you are great person to work with., We're always growing and changing so you'll need to demonstrate how you positively embrace change personally and drive change successfully within your business., Whilst it's all about the people we're not pink and fluffy, you'll need to demonstrate your commercial edge too., We've got a coaching style with our managers; we work together to help find the best solutions, so you'll need to show us your coaching and problem-solving skills., You'll have experience of dealing with a wide range of ER issues and feel comfortable dealing with issues from basics to complex issues., You're always learning and developing - you might not have all the answers yet and you're willing to learn and give it a try., We're always looking for ways to improve our processes to create a better experience for colleagues so you'll show initiative and come up with new ideas on how we can do this.Here's a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + Bank holidays: Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family.Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2025-10-08 14:49:51
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ADMINISTRATOR WILMSLOW UPTO £33,000 + GREAT BENEFITS & CULTURETHE OPPORTUNITY: Get Recruited are working with an award winning and national business who are leaders in their field.
They are now on the lookout for an Administrator to join their growing team! The ideal candidate will have worked previously within a scheduling, servicing, or planning administrative position.
As the Administrator, you will assist with multiple departments to ensure a smooth running of operations.
If you're looking for a role that you can make your own - this is the one for you! THE ROLE:
Managing various general administration tasks, including filling of paperwork and managing documents
Assisting with scheduling in engineers
Manage the service schedules for the team
Logging new enquiries
Answering calls and responding back to emails
Assisting the senior management team with their workflow
Assisting with invoicing duties and tracking spreadsheets
THE PERSON:
1 Year plus working within a planning or administration position
An ambitious and enthusiastic individual.
Strong communication skills both written and verbal.
Organisation skills.
Quick learner and can adapt to new systems.
BENEFITS:
Onsite parking
Company events
Company pension
In house training and coaching
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: £25000.00 - £32000.00 per annum + Progression + Benefits
Posted: 2025-10-07 23:35:02
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Senior Marketing ExecutiveLocation: Remote (with regular travel to Head Office in Wilmslow)At The Citation Group, we've been on an incredible growth journey.
Through a combination of organic expansion and strategic acquisitions, we've built an ecosystem of compliance software and services that help small and medium-sized businesses (SMBs) run safely, successfully and with peace of mind.
From HR and Health & Safety to ISO Certification, Cybersecurity, E-learning, and Screening (to name a few!), our B2B solutions are designed to make life easier for SMB owners who already wear multiple hats.We're not your typical B2B company.
We're fast-paced, innovative, and unafraid to try new things.
Our brand gives us the freedom to push boundaries, and we're passionate about delivering value to our clients in a way that's anything but boring!As we acquire new businesses, our client base grows (globally, we have 120,000 clients!), and with it, the opportunity to introduce them to our amazing ecosystem of products delivered via our one-stop compliance hub, Atlas.
Atlas is where we bring all our products and services together through single sign-on, offering clients the tools they need to solve their compliance challenges.
This is where you come in.We're looking for a Senior Marketing Executive to take our client marketing strategy to the next level.
This is a critical role in ensuring our clients' happiness and loyalty while driving growth.
You'll be responsible for activating upsell strategies defined by our brilliant Group Commercial team, ensuring every campaign is personalised, relevant, and delivered through the right channels.
You'll be the guardian of the client experience, balancing their needs with the huge opportunities in our portfolio.
The more products our clients use, the happier they are — and the more likely they are to stay with us.You'll report to our Head of Client Marketing, who oversees all client-focused initiatives, including referrals, upsell, advocacy, and retention.
This is a key pillar of our growth strategy, and you'll have plenty of opportunities to collaborate with stakeholders, innovate, and grow your career.What you'll be doing:- Own & Activate Client Cross-Sell & Upsell CampaignsDevelop and implement personalised, multi-channel cross-sell marketing plans across our Group businesses.
You'll work closely with the Commercial team to turn strategy into action, generating leads and driving revenue growth.- Client-Centric MarketingBe the voice of the client, ensuring all campaigns are relevant, engaging, and add value.
Work collaboratively with our in-house Product, Content, Design, and Events teams to create a content-rich, end-to-end cross-sell journey that resonates with our SMB audience.- Data-Driven Decision MakingMonitor and analyse campaign performance by channel, content type, product, and client type.
Use insights to test, refine, and optimise approaches, reporting findings to Sales and Commercial leaders.- Leverage Technology and AIUse and challenge existing Citation Group AI tools, while exploring new solutions to create smarter, more efficient cross-sell campaigns.
Collaborate with our Global Product team to maximise opportunities through targeted advertising on group service platforms.- Stakeholder CollaborationBuild strong relationships with marketing stakeholders, sales teams, and senior commercial leaders.
Provide sales teams with the tools they need, including follow-up templates, touchpoint content, and sales collateral.- Support Business IntegrationHelp nurture and introduce additional products to clients of newly acquired businesses as they integrate into the group.- Drive Automation and EfficiencyDevelop effective automated pipeline journeys to improve conversion rates and lead velocity, ensuring a seamless experience for clients.- Champion Client LoyaltyUnderstand that upselling isn't just about revenue—it's about making our clients' lives easier.
Every additional product or service we provide helps them run their businesses more safely and efficiently.About you:· You're a data-driven, strategic thinker with a passion for delivering results.· You have a proven track record of running multi-channel marketing campaigns in a B2B environment.· You're a natural collaborator, with strong stakeholder management skills and the ability to build relationships across teams.· You're client-obsessed, always looking for ways to add value and improve their experience.· You're highly self-motivated, with a positive attitude and the confidence to take risks, learn, and adapt.· You have a creative flair for engaging content and messaging, paired with an acute attention to detail.· You thrive in a fast-paced, dynamic environment and are excited by the opportunity to innovate and grow.Why join us?At The Citation Group, you'll be part of a business that's transforming the compliance landscape for SMBs.
You'll have the chance to work on exciting projects, collaborate with talented teams, and make a real impact on our clients' lives.
We're growing fast, and we want you to grow with us.
If you're ready to take on a role that's as challenging as it is rewarding, we'd love to hear from you.Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2025-10-03 16:57:46
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Festive Temp - Clothing Stock Replenisher - Part Time / Temporary
£13.68 per hour inclusive of holiday pay (£12.21 per hour + £1.47 = £13.68 p/h holiday pay)
LOCATION: WILMSLOW - SK9 3PA
Are you looking for a temporary Festive Job in Retail?
RAS Store Support have Clothing Stock Replenishment opportunities for a long-standing major UK client to support with their annual festive promotional event.
Clothing Stock Replenishers will unpack and sort inbound deliveries of clothing and accessories to ensure the clothing department is replenished to an exceptional standard.
What we are looking for:
Reliable and dependable people with an interest in retail.
Excellent and effective communicators with ability to work under pressure.
Hard working and energetic individuals who can manage manual handling and lifting.
Key Responsibilities:
Unpack, sort and tag stock from inbound deliveries and warehouse back-up.
Prepare the stock ready for merchandising.
Maintain excellent replenishment standards and ensure fixtures and working areas are always clean and tidy.
Work with the clothing department colleagues to ensure all tasks are completed ready for trading.
Interacting with customers and provide service when required.
Ensuring Health and safety procedures are always adhered to.
Successful Candidate Essentials:
Complete the e-learning induction prior to attending first shift.
Must have access and use of a mobile device with location services activated for the purposes of time and attendance tracking.
Ability to commit to the duration of the schedule.
What you'll get in return:
£12.21 per hour plus holiday accrual + £1.47 = £13.68 p/h
Up to 6 shifts per week between Monday to Saturday (Store dependent)
Store Dependent - Shifts may be between 3-6hours, with latest finishing time at 10pm
Access to earnings in advance of pay day via Wagestream
Opportunity to further develop your career in Retail Merchandising With RAS.
This role is being handled by Retail & Asset Solutions (RAS).
To discuss this vacancy or any other great positions we have please call us on 01689 879444 for a confidential chat about working for our business.
By applying to this role, you are consenting to Retail & Asset Solutions to hold and process your data in compliance with the General Data Protection Regulations.
If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data then please contact us at applications@retailassetsolutions.com and we will respond to your query as soon as possible. ....Read more...
Type: Contract Location: Wilmslow, England
Start: 27/10/2025
Duration: 9 WEEKS
Salary / Rate: Up to £13.68 per hour
Posted: 2025-10-02 11:24:26
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Recruitment ResourcerLocation: Wilmslow HQ 3 days per week, 2 days from home.
Training: Training included, apprenticeship pathway available (completely optional).
We are the Citation Group.
We offer colleagues and clients an opportunity they will not gain at many other businesses.
We are interested in growth, investment and service excellence.
We have never and will never grow our business by cost-cutting or tying people up in bureaucracy.
We don't do politics - we want people focused on actions and delivery.
We don't do micro-management - we empower, support and innovate.
We are leaders, not empire builders, and we love our business.
The Citation Group has grown rapidly over the past few years and has big ambitions for the future.
As a Private Equity-backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
If you are a professional with a personality who wants to work in a forward-thinking business surrounded by brilliant people who really care about you and are great to work with, then we are the Company you should come and grow with.
So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.So, who are we looking for?
Ready to take your first step into the world of internal recruitment? We're on the lookout for a driven and ambitious Recruitment Resourcer who's eager to kickstart their career, make a real impact, and grow within a supportive in-house team.
You don't need prior experience to join us.
We are looking for character, personality, and drive.
We can help with the rest…
Recruitment is a challenge, and that's what makes it exciting.
The market is constantly changing, and we are looking for someone to ride the roller-coaster with us, from market research to onboarding to everything in between.
Your role is to proactively seek out these individuals and engage them in conversations about the exceptional career opportunities we offer.
It really is an exciting time to join our business, so come grow with us!
A bit more about what you will do:
, Advertise vacancies by writing and placing adverts on a range of platforms such as job boards and social media., Candidate Sourcing - identify and approach suitable candidates using various methods., Manage the recruitment inbox of applications from referrals to direct applications., Use of ATS to track data and talent pipeline., Qualify / interview candidates over the phone to assess suitability., Coordination - Schedule interviews between candidates and hiring managers, ensuring a smooth and efficient hiring process., To be a Brand Ambassador - You will truly believe in the Citation culture and will sell the amazing opportunities to both experienced and graduate candidates, Act as the support between Recruitment, HR and IT with new starters and report back any updates, Market Research - stay up to date on industry trends., Reporting (Data is King) - Keep on top of your metrics; we use this to measure success., Support with all aspects of social media - we are not experts, so any guidance or knowledge would be greatly appreciated.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2025-09-29 17:33:24
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Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am - 5:00 pm Salary: £24,000 + Commission OTE £35K
We are Citation.
We are far from your average service provider.
Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine.
We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years.
Passionate about service, we're on a mission to revolutionise our colleagues' and clients' experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team.
This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We're looking for someone with excellent organisational skills and a collaborative approach to working across teams.
We'd love to hear from you if you thrive in a dynamic environment and enjoy being part of a business that makes a real impact.
The role:, Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria., Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives., Manage the administration and allocation of inbound leads to the appropriate teams or individuals., Answer inbound customer calls, providing a professional and helpful first point of contact., Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:, Confident and proactive, with a positive, can-do attitude., Quick to pick up the phone and handle challenges head-on., Strong listener with great attention to detail., Eager to learn and excel., Sales or contact centre background is a bonus., Organised, reliable, and comfortable with admin tasks., Understands the value of great customer service., A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes - this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations.
In this role, you'll help ensure our appointments meet high standards, support lead management, and run daily operations smoothly.
In return, you'll get full training, ongoing support, and access to great benefits as part of the Citation Group.
Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here's a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family.Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now? ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £24000.00 per annum + + Commission OTE £35K
Posted: 2025-09-26 11:56:13
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Finance AssistantLocation: Hybrid - 3 days in Wilmslow, 2 days from homeSalary: £25,000 - £30,000 per annum
Headquartered in Wilmslow and established in 1995, the Citation Group of companies is a growing professional services and compliance business employing over 600 people.
The product delivers valuable HR, Employment Law, Health & Safety, ISO and Electrical Safety products and services to over 45,000 SMEs across the UK.
The Citation Group has grown rapidly over the past few years and has big ambitions for the future.
As a Private Equity-backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
The role We are currently looking to recruit an experienced Finance Assistant to support our busy Finance team.
This role will be varied, covering standard month-end, year-end procedures as well as providing ad-hoc support for the group finance team.
, Assist with day-to-day financial transactions and record-keeping, Billing preparation - collecting monthly figures, invoice preparations, monitoring contract agreements, billing schedules maintenance, Credit control management, producing weekly statements, identifying and resolving accounts discrepancies, errors and potential anomalies.
Contacting customers to discuss payment., Bank/credit cards transactions and cash book reconciliations, Process purchase invoices, Processing of month-end journals as required, Assist in month-end closing process (i.e.
cost analysis by ledger account)
About you, Previous experience in day-to-day finance transactions., Ability to work independently and collaboratively, managing multiple deadlines across different disciplines., Accuracy and attention to detail., The ability to act on own initiative as well as being a team player, Ability to identify potential issues and problems in timely manner and take relevant actions, Proficiency in using financial software (preferably Sage 50) with a strong knowledge of Microsoft Excel , Eager to learn and absorb information from the team and other departments, contribute own viewpoint/opinion. Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: £25000.00 - £30000.00 per annum
Posted: 2025-09-25 13:04:04
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Client Support Executive - OnboardingLocation: Hybrid - 2 days in our Wilmslow office, 3 from homeWorking Hours: Full-time
Citation is one of the UK's leading providers of Health & Safety, HR, Employment Law and ISO services to businesses.
But we're far from average — our people bring their personalities to work, not just their policies!
It's a great place to work because of the people we employ.
Fun, professional, and supportive, we're looking for likeminded individuals who bring passion and positivity to what they do.
If our culture sounds like the right fit for you and you're excited to be part of our success story, we'd love to hear from you.
The role: As we continue to grow and invest in service and technology, we're recruiting a Client Support Executive to join our Onboarding team.
In this role, you'll:, Provide exceptional telephone and online support to clients across the UK, Welcome new clients and deliver training on our platform, Make proactive touchpoints with clients throughout their contract , Ensure clients gain maximum value from their Citation service
About you: We're looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions.
Whatever your background, if you're passionate about delivering outstanding customer service, we can teach you the rest.
You'll be someone who: , Engages confidently and professionally over the phone, Learns new systems quickly and uses information to support clients effectively, Puts the client first, making it your mission to understand their needs and exceed expectations
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Ready to Apply? If you're passionate about client support, love problem-solving, and want to work in a fun and supportive team, apply today and start your journey with Citation! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2025-09-25 06:28:05
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Client Support Executive - No experience needed.Location: Hybrid - 2 days in Wilmslow, 3 days at home.Hours: Monday - Friday 08:30 - 17:00Salary: £24,000 + 2,000 quarterly bonus (OTE £32,000)
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.
We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow.
You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
Your role:
, Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs.
Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits., Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs., Objection Handling: Skilfully handling objections is a core aspect of this role.
You'll have the expertise to address any concerns clients may have regarding service or booking their visits on time., Adaptive Communication: You'll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm.
This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required.
Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service.
We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value-added to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once.
They will have excellent communication skills, along with a first-class telephone manner.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: £24000.00 - £32000.00 per annum + £32k OTE incl. £2000 quarterly bonus
Posted: 2025-09-17 12:37:49
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Product Manager - ScreeningLocation: Hybrid - 3 days in Wilmslow, with monthly travel to Exeter Salary: Competitive We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
Citation Screening covers two of the UK's leading screening businesses, uCheck and TrustiD.
Between them, we work one of the UK's leading employment screening services, working with tens of thousands of businesses and delivering millions of checks to help them make better recruitment decisions.
With our clients in the forefront of our mind whilst developing our growth strategy, we knew it was important to gain some extra firepower.
So, in 2022, we teamed up with The Citation Group to allow us to offer a broader set of high-quality products and services, whilst also getting investment in our own technology.
In fact, we've been able to invest close to £1m to improve our technology since working with them!
The role: We are going through an exciting time of growth via consolidation and internationalisation, and want to take our employee screening portfolio to another level.
To achieve this, we are looking for a Product Manager who has a genuine passion for product ownership, has an integral role in influencing the product roadmap and will develop our screening products, market offering and platform(s) to differentiate, grow market share and deliver client value.
We are looking for an individual who is passionate about demystifying complexity and helping businesses to find solutions to complex challenges.
You'll possess a blend of business and commercial savvy and a desire to deliver, to make the product vision a reality.
You must enjoy spending time in the market to understand client and stakeholder problems and find innovative solutions for the broader market.
As product manager, you will work in a strategic role, driving tasks through other parts of the business as well as having your own tactical tasks, such as creating communications and other product documentation.
You'll work with the business to define new products, packages, features and content, so you will be able to confidently communicate at all levels.
You'll work with Marketing to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer and generally serve as the internal and external evangelist for our screening product.
, Understand the local and international screening markets, ever-changing client expectations, legislative needs and screening product/content trends., Gather market insight from customers, prospects and partners that will shape and define the screening product., Develop the screening product strategy and roadmap, including new products, packages, content and platform to ensure it meets market needs and remains competitive., Management of the product life cycle from initial idea, planning, project management, through to delivery.
Driving a solution across a development team, a set of business stakeholders and/or external partners, Acting as a product champion, liaising with both internal and external clients to build product propositions and devising go-to-market plans, Provide monthly reports on current progress against strategy/roadmap and contribute to monthly trading meetings., Be accountable for reporting on Screening content KPIs and Screening platform usage KPIs, such as client logins, number of checks, dormant clients, etc, Liaise closely with the local platform Product Owner and Client Services Teams to help capture future product development requirements based on competitor analysis and client feedback., Be a key stakeholder in working party and content review sessions., Manage 3 Product Owners to deliver the agreed roadmap., Be part of the Leadership team for the screening business., Work with the Screening MD and group M&A team to establish where M&A can help us deliver our long-term strategy.
About you: We are seeking a dynamic and strategic Product Manager with a deep passion for product ownership and a proven ability to drive the development and execution of innovative product strategies.
You should be excited by the challenge of transforming complex problems into simple, market-ready solutions that resonate with both internal teams and external clients.
You should be data-driven and curious about understanding how customers interact with our business & platform.
The ideal candidate will have a strong blend of business and commercial acumen, with a track record of translating product visions into actionable roadmaps that deliver measurable results.
You will thrive in a collaborative environment, adept at gathering insights from customers, partners, and competitors to shape product offerings that meet market demands and exceed client expectations.
Knowledge of the HR ecosystem or employee background screening would be a significant plus, but is not a requirement for the role.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank holidays: , Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! , Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Competitive
Posted: 2025-09-15 13:19:42
