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Client Support Executive - No experience needed.Location: Hybrid - 2 days in Wilmslow, 3 days at home.Hours: Monday - Friday 08:30 - 17:00Salary: £24,000 + 2,000 quarterly bonus (OTE £32,000)
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.
We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow.
You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
‘Please note: the assessment day for this role will take place on the 2nd of October'
Your role:
, Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs.
Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits., Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs., Objection Handling: Skilfully handling objections is a core aspect of this role.
You'll have the expertise to address any concerns clients may have regarding service or booking their visits on time., Adaptive Communication: You'll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm.
This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required.
Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service.
We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value-added to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once.
They will have excellent communication skills, along with a first-class telephone manner.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: £24000.00 - £32000.00 per annum + £32k OTE incl. £2000 quarterly bonus
Posted: 2025-12-09 12:49:23
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Front of HouseLocation: Wilmslow HQ - 5 days per weekSalary: £25,155 per annum
We are Citation.
We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years.
Passionate about service, we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
We truly are the “best company” to work for because we employ brilliant people and give them every chance to shine!
If the prospect of this excites you… good, you're the type of person we're looking for.
The role, Offer a warm, professional welcome to clients and visitors, creating a positive first impression., Guide visitors to the right teams and individuals with confidence and clarity., Manage incoming calls, ensuring each one is handled promptly and directed to the appropriate person., Keep the reception area tidy, organised and presentable throughout the day., Schedule and coordinate appointments and meetings to support smooth daily operations., Oversee incoming and outgoing post and parcels, ensuring everything is processed efficiently., Help maintain office supplies and stock levels so the team always has what it needs., Monitor access to the building and support the overall security of the premises., Maintain an accurate visitor log and issue badges when required., Work closely with internal teams to support clear communication and quick resolution of any issues., Provide administrative support to colleagues whenever needed. Who we are looking for , Strong interpersonal and communication skills, paired with a professional manner that helps you build rapport with people at every level inside and outside the organisation., A proactive, self-driven approach, with the confidence to recognise what needs attention and take on tasks independently., Exceptional attention to detail, working with a high level of accuracy and solid numeracy., A collaborative team member who keeps the customer experience at the heart of everything you do., Confident using Microsoft tools, with particularly good knowledge of Outlook.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £25155.00 per annum
Posted: 2025-12-02 23:35:03
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HR CoordinatorLocation: Hybrid - 2 days Wilmslow (Mon & Tues) and 3 days home Salary: £25,155 per annum
We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
We pride ourselves on creating a workplace where everyone is valued, supported, and encouraged to bring their best selves to work.
We're known for our supportive culture, and our commitment to helping clients stay “ready for anything.” If you're a team player who thrives in a fast-paced environment, we want to hear from you!
The RoleWe're on the hunt for an EL/HR Administrator to join our dedicated Employment Law team and help us deliver top-notch service to our clients! If you have a keen eye for detail, a proactive attitude, and love working in a collaborative environment, this role is the perfect fit.
As an EL/HR Administrator, you'll play a crucial role in keeping our Employment Law team running smoothly.
Your responsibilities will include:, Allocating Advice Requests: Manage advice emails and callbacks within Salesforce and Outlook, ensuring they're assigned to the right consultant., Case Management: Merge ongoing case work with new inquiries and keep all case statuses up to date., Quality Control: Identify and manage spam, create callback tasks for consultants, and log emails into Salesforce to maintain case integrity., Reporting: Generate reports to assist management and reallocate workloads for absent consultants., Team Coordination: Collaborate with other departments to streamline workflows and reduce redundant tasks., Process Improvement: Follow established processes and proactively suggest improvements to increase efficiency.
What We're Looking For:We're seeking a detail-oriented, organized individual who can multi-task and prioritize effectively.
Ideal qualifications include:
, Strong attention to detail with excellent time management skills., Excellent communication and customer service skills., Experience with Salesforce (advantageous but not essential)., A positive, proactive attitude and a “can-do” approach., Strong relationship-building skills and the ability to work well in a team., Resilience and flexibility in a fast-paced environment., A background in HR or familiarity with Employment Law is a bonus.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £25155.00 per annum
Posted: 2025-12-02 13:30:26
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Client Relationship Manager (Hypercare Specialist)Location: Hybrid - 2 days in Wilmslow, 3 days from homeSalary: £25k + £8k per annum
We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
As we scale for further growth across the Citation Group, hopefully, that's where you come in.
We are anything but ordinary.
Clients stay with us because we pair sharp expertise with a genuine human touch and a strong sense of commercial awareness, creating relationships that feel both professional and personal.
Our colleagues bring their character as much as their capability, making our workplace and client interactions lively, memorable and refreshingly real.
The role: , Manage a fixed portfolio of clients, maintaining regular and effective communication, updating notes and contracts, and ensuring each client feels well supported., Carry out welcome calls for new clients within your designated area as soon as possible to establish early rapport., Take ownership of all affinity renewals and provide strong support to the partnerships team to help sustain healthy long-term relationships., Investigate and resolve complaints or concerns raised through any channel, whether internal, external, online or social media, ensuring each issue is handled swiftly and fairly., Identify the root cause of client issues, use available tools and insights to reach appropriate resolutions, and maintain clear records of outcomes., Look for opportunities to enhance the client experience and pursue your own development through continuous improvement., Gather and interpret data on specific client sectors or cohorts to highlight adoption trends and recommend improvements or new engagement ideas., offering flexible support to ensure consistently positive client experience., Assist the team and other departments with additional tasks or projects whenever needed.
About you:, Ability to manage time and workload effectively, Working knowledge of Microsoft Office suite, Salesforce and other internal systems and tools, Advanced written & verbal communication skills, Strong organisation, planning and decision-making skills, Ability to work in a fast-paced environment and meet deadlines, Help evolve systems and processes to improve operational efficiency and effectiveness, demonstrating progress against measurable goals., Contribute to a positive, energising team culture and work closely with colleagues to deliver shared objectives., Remain adaptable, as responsibilities may evolve in line with the dynamic needs of the business.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £25000.00 per annum
Posted: 2025-11-27 17:29:33
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Jr Marketing Executive for Referrals and Advocacy Location - Hybrid of home and office (Wilmslow)Contract - FT permanentSalary: £23,900 per annum
The Citation Group is on the hunt for a Junior Marketing Executive to join our dynamic Group Marketing Team and help drive engagement and commercial growth through our referral channels.
This role is perfect for someone passionate about excellent customer experience and how, in turn, we can leverage that success to craft creative, revenue-driving marketing campaigns that deliver real results.
You'll play a key role in developing campaigns and incentives that generate leads and help strengthen the commercial impact of our happy clients.
At The Citation Group, we're a people-first business.
Our team is fun, fast-paced, and full of energy, and we're looking for someone who thrives in a collaborative environment, enjoys getting stuck in, and loves seeing their ideas come to life.
So, if you're ready to make a real impact and help us supercharge our marketing activity, we'd love to hear from you.
Key responsibilities:, Support the development of engaging client and internal colleague referral marketing programmes for multiple brands across the full marketing mix., Collaborate closely with the senior marketing exec to implement exciting incentives to help drive our referral programmes.
Including prize draws, vouchers and holiday giveaways., Work alongside design and content teams to create engaging and on-brand assets for client marketing communications., Support with ongoing reporting and use insights to optimise campaigns., Manage Citation's online review profile, using initiatives to generate high volumes of positive reviews, and supporting our Client Success team with responding promptly., Identify opportunities for multi-media client feedback by liaising with happy clients to arrange written case studies and video testimonials., Create and optimise customer surveys using Get Feedback and report results to key stakeholders., Keeping a pulse on trends to ensure our communications stay fresh, relevant, and impactful.
The candidate must:, Be passionate about marketing, customer experience and advocacy and learning, Excellent writing skills with strong attention to detail, ensuring accuracy across every touchpoint, Be a team player willing to adapt and get fully involved in the fast-paced and fun environment of our fantastic marketing team, Have good experience with Microsoft Office, Be driven and ambitious with the self-belief to push your ideas forward and make them a reality, Be enthusiastic and ready to enhance skills
Why join us?At The Citation Group, we believe great work starts with great people.
You'll enjoy:, 25 days' holiday plus your birthday off, Access to childcare vouchers, gym discounts, and a healthcare cash plan, The opportunity to purchase extra leave, Pension contributions and more
We're a team that celebrates creativity, collaboration, and continuous growth.
If you've got a desire to progress in marketing alongside a team of well-seasoned multi-channel experts, we'd love to hear from you - apply today! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £23900.00 per annum
Posted: 2025-11-26 12:40:08
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Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am - 5:00 pm Salary: £24,000 + Commission OTE £35K
We are Citation.
We are far from your average service provider.
Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine.
We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years.
Passionate about service, we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team.
This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We're looking for someone with a excellent organisational skills, and a collaborative approach to working across teams.
If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we'd love to hear from you.
The role:, Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria., Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives., Manage the administration and allocation of inbound leads to the appropriate teams or individuals., Answer inbound customer calls, providing a professional and helpful first point of contact., Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:, Confident and proactive, with a positive, can-do attitude., Quick to pick up the phone and handle challenges head-on., Strong listener with great attention to detail., Eager to learn and excel., Sales or contact centre background is a bonus., Organised, reliable, and comfortable with admin tasks., Understands the value of great customer service., A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes - this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations.
In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you'll get full training, ongoing support, and access to great benefits as part of the Citation Group.
Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here's a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now? ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £24000.00 per annum + + Commission OTE £35K
Posted: 2025-11-18 07:01:01
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Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: £24,750 + Commissions, OTE £35k +
We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety.
We take care of the tricky stuff—whether that's sorting your compliance documents or giving you access to expert advice any time you need it.
Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe're looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven.
You'll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You'll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience.
Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
, Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £27000.00 per annum + + Commissions, OTE £35k +
Posted: 2025-11-05 12:01:52
