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Adobe Experience Manager - Developer
AEM, AEM Site, AEM Assets, Java, JavaScript, CX, UX, UI
UK wide - Work from Home, Fully remote working
@mecscomms is recruiting for a remote based, home working Developer, on Adobe Experience Manager (AEM) cloud application platforms.
The role will build innovative AEM solutions & deliver application functionality to enable tailored & personalised marketing & digital experiences, throughout the customer journey.
If you have expertise in the design, development & software engineering of Adobe Experience Manager (AEM) including; AEM Site, AEM Assets, Forms, Guilds, Screens etc.
& Front End technologies such as HTML5, CSS3, JavaScript, & jQuery, I'm keen to hear from you.
Position: Software Engineer, Developer, Application Developer, Software Design, Architecture, CX, UI
Purpose: Develop cloud applications & systems capability which enables the delivery of personalised marketing experiences, to individual audiences across various multimedia channels.
The role will include the development of Adobe Experience Manager (AEM) suite of products, including content management system (CMS), digital asset management (DAM) & component content management system (CCMS).
Technology: Adobe Experience Manager (AEM) including; AEM Site, AEM Assets, Forms, Guilds, Screens etc.
HTML5, CSS3, JavaScript, jQuery, Java/Groovy programming, CX, UX, UI
Location: Fully remote! Anywhere UK.
Work from home
Nature: Permanent, Full Time
Hours: Monday - Friday 09.00 -17.30
Salary: £65,000 - £75,000 basic + 15% bonus & comprehensive benefits
Key Activity:
, Gather & analyse business requirements
, Design & develop Adobe Experience Manager solutions
, Develop applications to manage the digital footprint across the web
, CX & UX architectural development & design
, Front-end development
, AEM component development
, Back-end integrations for AEM
, Create custom code
, Platform customisation & integration
, Manage; test, build & release processes
, Identify areas for modification or improvement
Overview:
The role will provide a robust technical resource to support the build & delivery of effective application development of the Adobe Experience Manager (AEM) suite of products.
You will play a critical role in the development, customisation & maintenance of Adobe Experience Manager-based solutions.
Working collaboratively with cross-functional teams, including other developers & architects, designers, content creators & marketing teams, you will help to deliver engaging & personalised digital experiences to customers through the optimisation of web applications, websites & digital assets, using AEM.
Responsibilities:
, Participate in the architecture & design of AEM-based solutions, ensuring scalability, performance, & reliability
, Develop & customise advanced AEM components, templates, & workflows, adhering to best practices & coding standards
, Collaborate closely with stakeholders, including UI/UX/CX designers, product managers, & business analysts, to translate requirements into technical solutions
, Develop & customise AEM components, templates, & workflows to meet project specifications
, Implement responsive & accessible web designs to ensure optimal user experiences across various devices & browsers.
, Integrate AEM with various third-party systems & applications, such as eCommerce platforms, CRM & DAM systems, marketing automation tools, & analytics platforms
, Implement & maintain robust AEM security measures, ensuring compliance with industry standards & regulations
, Troubleshoot & resolve complex technical issues related to AEM implementation & integration
, Perform AEM system upgrades, patches, & maintenance tasks as required.
, Stay abreast of emerging trends & technologies in AEM development, web development, & digital experience platforms
, Participate in architecture reviews, code reviews, & technical documentation efforts
Candidate Profile:
Candidates should possess similar hands-on experience in Adobe Experience Manager (AEM) development.
Your skillset & experience is likely to include some of the following:
, Digital transformation initiatives
, AEM Development
, Adobe Experience Manager, including AEM Sites & AEM Assets.
, AEM templates, workflows, & sling models
, Adobe Certified Expert (ACE) certification in Adobe Experience Manager (AEM)
, Java programming language
, Java/Groovy programming & building custom AEM components
, Front End technologies such as HTML5, CSS3, JavaScript, jQuery, React Angular, Vue.js
, Responsive web design principles & accessibility standards.
, Web security & implementing security measures in AEM
, Agile environments
, Excellent problem-solving skills
, Communication & collaboration skills
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £65000 - £75000 per annum + 20% bonus & comprehensive benefits
Posted: 2024-04-29 22:33:39
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CCIE Technical Consultant
Location: - Hybrid working but occasional travel to Manchester area.
Salary: c£70k + £10-20k Bonus + Bens
Environment and Skills: Certified CCIE (Current) Enterprise R&S/DC/Security, Design, Architecture, Customer presentations, HLD, LLD, Fortinet, SD-Wan, Datacentre, Cisco DNA, Juniper, Consultancy.
An experienced and current certified CCIE Technical Consultant is required by this prestigious provider of networking managed services.
We are looking for someone with technical consulting experiences that works closely with the sales team qualifying the opportunities with the clients and providing the HLD to present back the solution and implement in some cases.
This is a unique role that offers commissions against the delivery of the solution in the sales cycle, making the bonus structure uncapped which is rare in a technical role.
The technology is LAN/WAN, Security and Datacentre networking.
If you hold the necessary cert and are interested in a discussion, please do get in touch not to miss out on this rare opportunity.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £65000 - £75000 per annum + + up to £20k Bonus + Bens
Posted: 2024-04-26 14:55:48
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Microsoft Cyber Security Pre Sales Consultant
Salary:- £65-75k + £8k Bonus + Bens dep on Skillset
Location:- Central London, 3 days office, 2 days home
Environment:- Microsoft Security, Modern Workplace, SIEM, MDR/EDR, M365 Security, Sentinel, Endpoint, Defender, InTune, Windows CoPilot, SharePoint, Lan, Wan, SD-Wan, SASE, Wireless, Firewalls, Audits, Risk Assessments, HLD, Fortinet, Aruba, Meraki, ISP/MSP, Customer Facing, Pre Sales Presentations, HLD, Proposals.
My client is a fast-growing technology business solving Connectivity and Cyber Security Solutions for a mix of industry sectors including FinTech, Financials and Retail.
They are now searching for a Technical Cyber Security Consultant to support the growing requirements of our existing customers UK businesses as they undergo digital transformation, adapt to hybrid working, meet compliance requirements or experience rapid growth.
In this role, you will be the main expertise in Pre Sales across Cyber Security and will be the spearhead of potentially growing the team out quickly in the future.
The ideal candidate will have a track record in cyber security pre-sales, and experience with the Microsoft suite of services to secure the Modern Workplace (Defender, Intune & Sentinel) as well as advanced, cloud-delivered services (SOC / SIEM, MDR/EDR).
In addition, our customers will require expert guidance in protecting their data, securing their IT infrastructure allowing them to work securely from anywhere (LAN/WiFi, SD-WAN & SASE).
Ideally, they will also stand out as responsive, energetic and articulate in our fast-moving industry.
Experiences required:-
, Experience in all or some of Microsoft's Modern Workplace and Cybersecurity platforms, ideally in an MSP/Pre-Sales capacity:
o Microsoft 365
o Windows Copilot
o SharePoint
o Defender
o Intune
o Entra
o Teams
o Sentinel
, Advisor in advanced cybersecurity services including SSE, SASE, SIEM, MDR/EDR
, Solutions design experience - modern workplace infrastructure - SD-WAN, SASE, LAN, WiFi & Cybersecurity
, Experience in recommending and designing solutions to meet compliance
, Microsoft, Cisco, Meraki & Fortinet certifications
, 5 years in a Pre-sales / Solutions role within an MSP/MSSP
, Energy, enthusiasm, creativity, determination
, Natural problem-solving ability
, Excellent references
Core Tasks
, Pre-sales solutions engagement with UK businesses (fin-tech, high tech, life sciences, prof services) - Cybersecurity and IT infrastructure
, Cybersecurity Risk Assessments & Solution Recommendations
, Modern Workplace, secure infrastructure design
, Creation of Design documents, solution diagrams, BoM & Professional Services, Commercial summaries, tender responses & proposal text
, Internal Training, solution briefings & handovers to delivery & support teams
, Innovation - Introduction of new products & services
Apply now for full details
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £65000 - £75000 per annum + + 10% Bonus + Bens
Posted: 2024-04-25 19:42:28
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Microsoft Azure Migration Consultant - Contract
Location: Home Working, 1 day in Manchester
Duration:- 3 Months Poss 6 Months
Rate:- £neg (Inside IR35)
Environment:- MS Azure, Multiple Tenant Migration, Office 365, MS Azure Identity, SAAS Applications, Intune, RBAC.
An experienced Cloud Azure Migration Consultant is required by this leading technology-based company.
This project is heavily involved with Azure Tenant Migrations as well as SAAS based applications and Intune of 2000 users from multiple locations into one.
We are looking for someone who has done a similar size tenant migration involving Office 365, Intune and a variety of applications such as SalesForce and SAP etc.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £450 - £525 per day
Posted: 2024-04-17 18:16:23
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2nd Line Desktop Support Engineer - Birmingham City Centre
We are currently recruiting for a 2nd line Support engineer to provide support for complex technology solutions across the IT, Technology, Cloud Services, Networks & Secure Business Applications portfolio of services provided to a large in-house customer base.
If you have experience in the management, administration, support, monitoring, trouble shooting, installation, configuration, deployment, rollout & integration of various IT & Network services, with advanced Microsoft, Windows Server, O365, M365, SCCM, Exchange, Active Directory & Virtualisation tools such as Citrix, Xenapp, VMware, vSphere, HyperV etc.
I'm keen to hear from you.
Location: Hybrid working (3 days office, 2 home) and travel when required..
Salary: £30k - £35k Dep on Exp + Bens
Environment: Multiple Office Support, 2nd line Support, MS Sharepoint, Project work, Microsoft Exchange, O365, M365, Windows Server 2019, Virtualisation, Citrix, VMware, Hyper V, Windows Desktop to v10, SCCM, Ticketing Systems, IP Telephony, Cisco/Mitel, Routers, Switches, Wifi.
Job Overview
My client a large end user in the commercial property industry is seeking a 2nd Line Lan network engineer to join their busy in house Infrastructure and Support Team.
The successful candidate will become part of a team of 6 supporting the company in all aspects of technology.
This will include 2nd line duties on their every growing and changing network.
Being able to adapt from basic telephone support right up to assisting in major projects, such as office moves and changes.
The company have an extremely diverse setup including 3 datacenters and over 30 offices UK and Ireland based.
This role is to primarily covering the Birmingham office with travel to other offices when required.
The company have many different systems and applications and work extremely closely with the Security and Business Applications teams.
Responsibilities
, To assist in ensuring all our systems are fully functional.
, Providing support for 30+ offices and approximately 1000 staff.
, Working from logged tickets on their Service Desk system to provide remote support to resolve user issues and working on major projects and deployments.
, Respond to escalated incidents
, Troubleshooting & fault diagnosis
, Investigate, isolate & resolve complex issues
, Root cause analysis
, Maintain SLA & KPI objectives
Qualifications
We are looking for someone with at least 3 years' experience in Technical 2nd line Support Services.
Able to work as part of a team but also equally happy to be in the field on their own.
Ideal candidate will have experience with some of the following systems:
, Exchange, O365, M365.
, Sharepoint
, Microsoft Windows server to version 2019.
, Virtualisation - Citrix, Xenapp, VMware, vSphere, HyperV
, Windows desktops up to version 10.
SCCM or other deployment tools.
, Remote access tools, such as Bomgar/ScreenConnect etc.
, Helpdesk ticketing systems.
, IP telephony, Mitel / Cisco.
, A good understanding of wide area networks, routers, switches, WiFi access points etc.
Be able to travel when required to other offices.
Be confident, outgoing, flexible and professional.
With the ability to handle pressure.
Apply now for full details!
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Birmingham, England
Salary / Rate: £30000 - £35000 per annum
Posted: 2024-04-16 18:40:01
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DevSecOps Engineer
Engineering, Software Development, DevOps, DevSecOps, Security
Hybrid working - 1 day London, 4 day's work from home
@mecscomms is recruiting for a DevSecOps Engineer, on behalf a major telecommunications service provider.
The role is crucial in the operational efficiency & security of software development & deployment processes, through the delivery of continuous improvement of DevOps practices.
The DevSecOps Engineer will instal, configure, deploy & roll out Splunk software across the platforms & infrastructure managed by the Engineering & Run & Operate teams.
The DevSecOps Engineer will also oversee logging & Security Information & Event Management (SIEM) aspects of infrastructure, collaborating with application development teams to resolve issues & enhance security measures within the CI/CD pipeline.
If you have a background encompassing any of the following; Multi cloud environments, AWS, Azure, managing Splunk, defining data streams, indices, ingests & dashboards, adding security tooling to CI/CD pipelines, SAST, code security, SonarCloud, AWS Security Hub, Source code, Github, Github Actions, IaC tooling, Automation, AWS CLI, Python, PowerShell, Azure CLI, Docker, Kubernetes etc, I'm keen to hear from you.
Position: Engineering, Software Development, DevOps, DevSecOps, Security
Purpose: Ensure security is seamlessly & effectively integrated with the software development life cycle (SDLC), recognising security threats, & configure infrastructure in such a way as to manage & deploy the environment, in a secure & optimised manner.
Location: Hybrid working, 1 day London office, 4 days remote working, work from home
Key Skills: Continuous Integration (CI), Continuous Deployment (CD), Infrastructure as Code (IaC), Security Automation, Vulnerability Management, Threat Intelligence, Secure Software Development Lifecycle (SSDLC), Compliance as Code, Security Orchestration, Container Security, Microservices Security, Threat Modelling, Secure Configuration Management, Secure DevOps Practices, Security Scanning & Testing, Security Incident Response, Identity & Access Management (IAM), Secure Cloud Environments, Secure Code Reviews
Nature: Permanent, Full Time
Hours: Monday - Friday 09.00 -17.30
Gross pay rate: £55,000 - £70,000 basic + 20% bonus, Health Care, Discounts & other benefits
Key Activity:
, Develop & Deploy Security Protocols
, Perform Security & Operational Evaluations
, Integrate Security & Operations within DevSecOps
, Manage Incident Responses
, Enhance Operational Effectiveness
, Coordinate on Code Security & Operational Streamlining
, Promote DevSecOps Principles
, Address Security & Operational Incidents
, Implement DevSecOps Enhancements
Overview:
As a DevSecOps Engineer within the Run & Operate chapter, you'll manage & deploy the environment in a secure & optimised manner, including managing the logging & SIEM aspects of the infrastructure & coordinating with application development teams to resolve issues.
You'll work with the rest of the squad to incorporate more security checks into the CI/CD pipeline & validation of planned changes to ensure they comply with best practice.
Responsibilities:
, Establish & enhance infrastructure security standards
, Implement & maintain security controls throughout the software development lifecycle
, Serve as the go-to expert for infrastructure security matters.
, Collaborate with development, operations, & security teams to integrate security best practices into our DevOps processes.
, Collaborate with application development teams to refine logging processes for valuable insights.
, Automate security testing & vulnerability scanning within our CI/CD pipelines.
, Conduct regular security assessments & audits to identify & mitigate risks.
, Respond to security incidents & conduct post-incident analysis to prevent future occurrences
, Stay up to date with the latest security threats, vulnerabilities, & industry best practices.
, Collaborate with DevSecOps Product Owner, Run & Operate, Application Development & Cyber Security teams, to identify & implement enhancements to infrastructure & application security.
, Contribute to solving intricate cross-business technical challenges as part of the team.
, Develop business justifications for security enhancements & effectively present them to Product Owners & stakeholders, even those without technical backgrounds.
Candidate Profile:
Candidates should possess similar Security biased DevOps or DevSecOps experience.
Your skillset is likely to include as much of the following as possible:
, Security operations management
, DevOps or software development roles, with a focus on security.
, Security tools such as vulnerability scanners, intrusion detection systems, & security information & event management (SIEM) solutions.
, Multi cloud environments AWS & Azure etc.
, Using & managing Splunk including defining data streams, indices & ingests & dashboards
, CI/CD pipelines & adding security tooling to these
, SAST & other techniques to improve code security
, SonarCloud, AWS Security Hub, etc.
to improve security position
, Source code systems & branching strategies; Github & Github Actions
, Maintaining & updating infrastructure using IaC tooling
, Automation using a variety of tools & languages including AWS CLI, python, PowerShell or Azure CLI
, Containerisation technologies; Docker & Kubernetes.
, Continuous Integration & Continuous Deployment techniques, with the GitHub & GitHub Actions.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £65000 - £75000 per annum + 20% bonus & comprehensive benefits
Posted: 2024-04-16 11:16:31
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@mecscomms is recruiting a contract Network Engineer, home based, remote working, on behalf of a Global IT, Technology & Telecom service provider.
The roles will have ownership for the management & delivery of bespoke & complex IP networks, IPVPN, IDA WAN & firewall security network solutions for global Enterprise customers.
The IP Network Engineer will configure, commission, provision, implement & support service & network activation for Core, Internet, IP, Cloud & Data products.
If you possess a Cisco CCNA / CCNP / CCIP / CCDP & have experience in IP networking, IPVPN, MPLS, Security, Firewalls, network operations, provisioning, implementation, configuration, migration, troubleshooting or support, I'm keen to hear from you.
# Position: CCNA Network Engineer, Cisco Implementation Engineer, Deployment Engineer
# Location: Home based, remote working, work from home
# Duration: 12+ month contract
# Hours: Monday - Friday 09.00 -17.30
# Gross Rate: £20 - inside IR35
# Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Environment:
Network Implementation Engineer, Deployment Engineer, Service Delivery, IP Network Engineer, Technician, Analyst, Network Administrator, Change Management, Delivery, Implementation, Deployment, Rollout, Service Delivery, Implementation, Configuration, Provisioning, Deployment, Support, Migration, Operations, Enterprise solutions, IT, Technology, Cloud Computing, Hosted Services, Internet, IoT, Hosting, Managed IT Solutions, Networks, Telecoms, Unified Comms, Security, Cisco, IPVPN, VPN, MPLS, WAN, LAN, BGP, RIP, EIGRP, OSPF ,ISIS, Junior, Cisco, IP, TCP/IP, OSPF, BGP, MPLS, ADSL, DSL, FTTP, FTTH, Fibre, xDSL, Ethernet, NOC, WAN, LAN, IPVPN, VPN, Data, RIP, RIPv2, EIGRP, Routers, Switches, NOC, TMC, NMC, Voice, CCNA, CCNP, CCIP, Cisco, Alcatel-Lucent, ADVA, Juniper.
Key Activity:
# Provisioning of Core IP, Data & Network Security solutions
# Solution implementation & configuration
# IP Network implementation
# Remote configuration & commissioning
# End to end deployment
# Change & delivery management
# New product deployment
# Process management
# Governance & Control
Overview:
The IP Network Engineer will be responsible for the configuration, commissioning, delivery, implementation & documentation of new customer deployments across complex IP WAN network solutions for Core, Internet, IP, Cloud & Data products including IPVPN, MPLS, Security, Firewall & IDA WAN network solutions.
Responsibilities:
# Provisioning of Core IP, Data & Security solutions for Enterprise customers
# Configuration of solutions over IP Internet, Cloud & Managed Cisco Service Provider core networks
# Translating customer solution design into robust technical solutions & their deployment
# Operational activities including Network configuration & integration of customer equipment
# Manage Provide, Change & Cease activity
# Customer circuit deliveries & planned outages / changes
# Carry out pre & post configuration testing to ensure error free installation (Layers 1, 2 & 3)
# Assist with the implementation of new Internet & Cloud based products, systems & processes
# Provide an escalation point for engineers requiring technical support
# Provide technical representation at customer & project related meetings
# Ensure quality assurance is maintained
# Maintaining associated customer & network documentation
Candidate Profile:
Candidates will be considered from a range of backgrounds from IP support to implementation and configuration, through to junior network engineers or telecommunications graduates and candidates with CCNA certifications.
Ideally you will have some previous network implementation engineering experience ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Technology, ICT, Cloud, Systems / Network Integrator or similar type of technology managed services provider.
Your professional or academic experience is likely to include some of the following:
# Network delivery for fixed-line WAN telecommunications services & product
# IP, Data & Transmission principles & protocols for Network Build
# Strong understanding of fixed line WAN products; Cisco, IP WAN, VPN, MPLS, Connectivity, IDA
# MPLS & VPN knowledge
# Experience with Routing Protocols (BGP, RIP, EIGRP, OSPF, ISIS)
# Layer 2/ 3 principles & protocols to across multiple MPLS networks
# Direct Internet, IP Transit, Internet Routing, RIPE database, Cisco Routers & Switches, PPP, MLPPP, Ethernet, configuring Cisco, Alcatel & Juniper devices
# TCP/IP protocols & services (TCP / UDP, IPSec, VoIP, SNMP, DNS, Radius / TACACS+, BGP, EIGRP, OSPF, ISIS), Transmission fundamentals
# IP network provisioning & implementation
# Cisco CCNA or CCNP or CCIP or CCDP accreditation
It is essential for candidates to currently hold OR be eligible to pass BPSS (Basic Check) and SC level security clearance checks.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Type: Contract Location: Newbury, England
Start: ASAP
Duration: 12 months+
Salary / Rate: £18.00 - £20.00 per hour
Posted: 2024-04-16 11:09:36
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Project Engineer - AV/Collaboration/Video Conferencing
Location: - Remote Working, Client visits when required
Salary:- £60-70k dep on Exp + Bens
Environment:- Video Conferencing, Collaboration, AV Solutions, Digital Media, CAD, CTS, HDMI, Surveys, Networking, Extron, Crestron, ClearOne, Bi Amp.
My client, a leading managed services provider is looking to recruit an experienced AV Project Engineer to join their busy Projects Team.
The role will work closely with Sales and Pre Sales and will be responsible from point of Survey to designing in CAD from the HLD from Pre Sales and listing BOM's.
Other duties will include design specifications and working with specific vendors as well leading the way to the installations team.
In this role you will be the lead Audio Visual/Video Conferencing expert and this will involve direct discussion with various stakeholders as well as the end customers.
A good understanding of collaboration technologies such as Teams, Zoom and WebEx would be required.
Any InfoComm CTS Certification would be desirable but not essential.
CAD skills are essential.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Hampshire, England
Salary / Rate: £60000 - £70000 per annum + + Bens
Posted: 2024-04-06 18:25:58
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Service Delivery Manager
Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile
Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote)
Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits
As a Service Delivery Manager, your role revolves around tailoring support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services.
You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management, and technology adoption.
Key Responsibilities:
Deliver exceptional service experiences to the company's Service Provider Partners.
Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability.
Understand customer and partner goals with our products and services, promoting best practices, leveraging expert knowledge, and advocating for self-service solutions.
Provide insights and solutions to Service Provider challenges to enhance operational efficiency and service delivery.
Act as a product expert, possessing deep technical knowledge to support internal teams and customers' ongoing learning.
Identify and propose initiatives to optimize existing service processes, tools, or systems.
Champion a customer-centric approach, focusing on low customer effort to drive satisfaction and value enhancement.
Desired Experience:
Strong Customer Service Delivery skills.
Agile working environment
Proficient in analytical and problem-solving abilities, with a proven track record of delivering solutions.
Persistent in identifying root causes of problems and implementing sustainable fixes.
Experienced in successfully driving and managing change.
Skilled in risk management and mitigation.
Capable of making business and team decisions as necessary.
Effective in working with multiple stakeholders and influencing them positively.
Able to manage time effectively and work under pressure to meet deadlines.
Knowledgeable in service management and support practices.
Apply now for full details
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £35000 - £450000 per annum + +10% Bonus + Bens
Posted: 2024-03-26 10:30:37
