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The Role
The Role
As a market leader in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients.
We have award-winning learning and development teams.
Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.
We are looking to recruit an Assistant Contract Manager to work as part of the management team to ensure all operational requirements and service level agreements are met through all aspects of the contract ensuring quality standards and contractual requirements are maintained, acting as a direct link to the client and be fully aware of all Operational issues at the contract.
What you'll do:
- Assist the Contract Manager in ensuring the smooth delivery of the contract with operational responsibility.
Predominantly based in Lincoln, with some travel across the County.
- Assist in budgeting and reviewing revenue and expenditure, fill out paperwork delegated by the manager.
- Identify financial trends and instigate remedial action where necessary.
- Monitor budget and contract spend in relation to uniform, stationery, and supplies ensuring effective cost control.
- Liaise with clients alongside the manager.
- To stand in for Contract Manager in their absence, taking accountability for the teams performance
- Ensure the team give a positive service to the client and help to fulfil the contract.
- Management of resources including effective deployment of staff throughout the contract ensuring contractual requirements are met.
- Continuous monitoring of enforcement activity, involving regular reporting on key performance indicators to theContract Manager, identifying trends and instigating remedial action where necessary.
- Help manage the human resources of the team, i.e.
recruitment and dismissing of staff if and when necessary, in line with company policies and procedures.
- 1-1 reviews with team members to acknowledge performance and ensure they are reaching targets and delivering on their KPIs.
- Help with recruiting and training of new staff members.
- Develop, coach, and monitor the supervisory team in relation to cost control, supervisory skills, health & safety.
- Set objectives, conduct appraisals, and identify training needs for operational staff.
- Monitor and manage staff absence and lateness.
What you'll bring:
- Management role responsible for medium to large teams.
- Cost control and understanding of budgets and managing KPIs.
- Managing stakeholders.
- Worked within a people management and client facing role.
- Good leadership skills and ability to work well in a team of people.
- Good communication skills both verbally and in written form.
- Good Knowledge of Office 365 and associated applications such as teams, planner, word, excel, PowerPoint and SharePoint.
- Ability to present to management level.
What we'll offer you:
- 40 hours per week Monday to Friday
- Starting Salary £35,000-£40,000 per annum (dependant on experience)
- 25 days holiday plus Bank Holidays
- Training and Development
- Pension
- Employee discount Scheme
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Lincoln,England
Start: 03/05/2024
Salary / Rate: £35,000-£40,000 per annum
Posted: 2024-05-03 14:20:03
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Civil Enforcement Officer ; Location - Skegness
Temporary 5-month Full-Time; 45 hours per week or Part-time 27 hours per week.
£11:60 per hour PLUS £1,000
* retention bonus PLUS a £300 training bonus on completion of probation.
*See below for full details regarding shifts and T&C's for retention bonus
*
A full UK driving licence would be an advantage.
The Role.
Do you enjoy working outside and would like to have a positive impact on your local area?
Would you like to work for a large and diverse company, but in a small and friendly team?
Does this sound like you?
We are actively recruiting for Civil Enforcement Officers in Skegness and Lincoln on a fixed term contract running from end-April/early-May to end-September 2024.
Albeit with a view to becoming permanent.
Responsibilities.
You will be responsible for ensuring that all drivers follow parking policies on public streets and in car parks.
You will ensure emergency vehicle access is not blocked and the road is safe for all members of the public!
What you will do:
- Patrol public streets and local council car parks to ensure that car parking regulations are being followed.
- The issuing Penalty Charge Notices, reporting defective signs and road markings.
- With the addition of identifying and reporting abandoned vehicles, advise motorists where necessary.
What you will bring.
Excellent customer service and communication skills with an acceptable level of English.
A desire to work outdoors as you could be walking quite long distances in all weathers on patrol.
A full UK clean drivers licence is desirable as this will make you deployable to other enforceable locations in one of our company vehicles.
What can we offer you.
- One week full training (£300 bonus on completion of a satisfactory 3-month probation)
- Full Uniform head to toe.
- Full/part-time flexible hours.
27 or 45 hours over 3 or 5 days.
- One late shift per week will be 11.30 21.30 the other 4 shifts will be daytime hours notified in advance.
Retention Bonus T&Cs - There will be a £1,000
* (
*pro-rata based on start date and contractual hours) retention bonus paid at the end of your employment subject to the following criteria:
- You do not leave the role prior to the end of the fixed term contract.
- You have no, or minimal absence during this time.
- If there is a permanent contract offered to you at the end of the fixed term you will no longer be eligible for the retention bonus.
You will be given a permanent role instead.
· We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality, or level in the company.
· We offer an inspiring work atmosphere where successes are shared through an employee of the month scheme and regular social gatherings.
· You will be an integral part of challenging projects on a regular basis, sharing your experience and knowledge through various means of communication.
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then apply now and one of our team will be in touch very soon. ....Read more...
Type: Contract Location: Skegness,England
Start: 29/04/2024
Salary / Rate: £11.60 plus £1000 Retention Bonus
Posted: 2024-04-29 11:01:03
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Civil Enforcement Officer - Walsall - Full-Time - 40 Hours per week - £24,356.80 per annum
Do you hold a full and clean UK driving licence?
Would you enjoy working outdoors?
Do you have good communication skills?
Do you want to make a difference in your local area?
You will be working shifts; 5 days out of 7, between 07:00 - 22:00 as per rota.
Our Civil Enforcement Officers are an important part of the local area.
You will be in charge of ensuring that all drivers follow parking rules on public streets and in car parks.
You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!
Civil Enforcement Officers walk a beat around an assigned area to ensure the neighborhood stays safe and clean.
What will your duties be?:
- To enforce on-street permitted parking policies and issue Penalty Charge Notices (PCN's) to vehicles in breach of these codes.
- To record, report and take appropriate action on any defects found in street furniture, including signs and road markings, or any suspect vehicles in accordance with local procedure.
- To represent the Company and the Council by promoting good public relation and providing advice and knowledge concerning parking related matters.
- To use your radio and Hand-Held Computer Terminal (HHCT) equipment in a proper manner in accordance with practices.
- To attend when needed judgment hearings to give endorsing material in connection with contested PCNs
- To report all issues and PEN's issued to your supervisor at the end of each shift.
What you will bring:
- Good written and spoken English Excellent customer service skills
- A willingness to work outside in all weather conditions
- A full UK driving licence
In return for your hard work, we are offering:
20 days annual leave plus 8 bank holidays (pro ratered) Pension scheme Uniform provided.
Employee of the Month Award scheme Discount scheme Credit for loyal worker's scheme
Training prospects
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Walsall,England
Start: 29/04/2024
Salary / Rate: £24,356.80 per annum
Posted: 2024-04-29 09:30:04
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Car Park Attendant - Stafford Part-Time; 25 hours per week - £11.48 per hour
Do you enjoy working with the public? Do you have good customer service skills? Are you looking for shift work?
If you answered yes, then this may be the role for you!
Parking Attendants are a crucial part of our teams.
You will form part of the parking team operating largely across the Waterfront and Riverside car parks in Stafford.
You will be ensuring all users of the car park are doing so in a respectful and appropriate manner.
This role works on a shift pattern:
Sunday 16:30 -00:30
Monday 16:30 -00:30
With one more shift on a roster day
What will you do?:
Resolve customers concerns, patrol the car park, deter crime, and implement traffic control measures.
You will be maintaining the agreed standards of site cleanliness, safety, whilst delivering continuous improvement in all these areas
Meet and exceed wherever possible the safety, security and service of the car park, customers, clients, and the property.
Ensure a reliably high level of customer service, to effectively resolve customers problems on site wherever possible
Carry out first line maintenance of payment machines, and other company equipment
Assist with Revenue Transfers and maintain records Revenue movement as laid down within the local revenue protection protocols, in line with APCOA SOPs
What will you bring?:
- Excellent customer service skills
- Basic computer skills
- Knowledge of health and safety codes
- A reliable and responsible attitude to work, including the aptitude to be proactive
What can we offer you?:
- Part-time hours - 25 hours per week as per rota
- £11.48 hourly wage
- 20 Days Annual Leave + 8 Bank Holidays
- Holiday and sickness cover
- Training and Development
- Employee Discount Scheme
Does this sound like the ideal role for you? Click "apply" today and one of our team will be in contact soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
We offer an influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Stafford,England
Start: 29/04/2024
Salary / Rate: £11.48 per hour
Posted: 2024-04-29 09:23:09
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The Role
Civil Enforcement Officer - Bootle - Full Time - 40 hours per week - £25,875.20 per annum
Are you a confident and self-sufficient person?
Could you see yourself working outdoors?
Do you have excellent customer service skills?
If so, you could be our next Dual role Parking and Environmental Enforcement Officer
Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and securely and issuing tickets to vehicles parked in contravention of the TMA 2004.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of issuing fixed penalty notices.
You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but this job is about creating a positive impact on the local neighbourhood & community.
The shift pattern varies throughout the week:
08:00-17:00, 09:00-18:00, 11:30-20:30 and you will be required to work 3 out of 4 weekends and some bank holidays.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will be expected to issue tickets to vehicles parked in breach of the rules.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will Enforce local laws to protect the area from litter, dog fouling, various other breaches of the Environmental act and Seftons Public space protection order. You will not have to deal with these issues but you will however be required to issue tickets/notices.
- You will be walking between 10-15 miles a day in all weathers.
So, could this role be for you?
- You will be dealing with members of the public face to face, sometimes in challenging circumstances, so customer service must be something you are confident in and enjoy.
- The skill to connect to different audiences and the ability to work on your own or as part of a team is so important for this role.
- Youll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but its not essential.
- You will need to have the ability to write short factual statements and detailing Evidence for any further prosecution in court / Tribunal.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
- Basic English and Maths qualifications would be preferred or demonstration of this from previous employment.
Full training including conflict management is provided, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees.
Please note a full DBS will be applied for, and all applicants will be tested at interview for basis Maths and English.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We are Armed Forces friendly.
We welcome applications from ex-personnel/reservists/veterans/cadet instructors and military spouses/partners.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bootle,England
Start: 26/04/2024
Salary / Rate: £25,875.20 per annum
Posted: 2024-04-26 16:07:03
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Civil Enforcement Officer - Redbridge- Full-time; 40 hours a week - £27,352 per annum
Do you enjoy working outside?
Would you like to get fit while working?
if the answer is "YES" then keep reading!
We have new openings for someone who:
- Have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- Has interest in joining a reliable business and team, playing a key role in your local community.
As a Civil Enforcement Officer, you will patrol the area - enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving and ensuring public safety.
So, are you our next hire?
- You will have excellent customer care skills.
Being able to speak to people in a friendly but effective way is a very important part of the role!
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
A full credited training programme is provided, with continued support for career growth.
Benefits including pension, employee discount scheme.
Competitive Holidays.
Weather appropriate uniform.
Working 5 days of 7 as per rota
If this sounds like an opening for you then apply now and one of our team will be in touch very soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Redbridge,England
Start: 26/04/2024
Salary / Rate: £27,352 per annum
Posted: 2024-04-26 14:54:03
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Mobile Civil Enforcement Officer - Redbridge- Full-time; 40 hours a week - £27,352 per annum
Do you enjoy working outside?
Are you over 18 and have a Driving Licence or a CBT Licence?
Would you like to get fit while working?
if the answer is "YES" then keep reading!
We have new openings for someone who:
- Have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- Has interest in joining a reliable business and team, playing a key role in your local community.
As a Civil Enforcement Officer, you will patrol the area - enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving and ensuring public safety.
So, are you our next hire?
- You will have excellent customer care skills.
Being able to speak to people in a friendly but effective way is a very important part of the role!
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
A full credited training programme is provided, with continued support for career growth.
Benefits including pension, employee discount scheme.
Competitive Holidays.
Weather appropriate uniform.
Working 5 days of 7 as per rota
Plus £5 per day for Moped (CBT) driver or driver with UK manual licence.
If this sounds like an opening for you then apply now and one of our team will be in touch very soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Redbridge,England
Start: 26/04/2024
Salary / Rate: £27,352 per annum
Posted: 2024-04-26 14:31:04
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Environmental Enforcement Team Leader- Ealing - Full-Time; 40 hours per week - £33,280 per annum
Do you enjoy managing and uplifting a team? Do you enjoy being outside and on the go? Have you had supervisor experience?
If you answered yes to the above then keep reading!
We have an opening for an Environmental Enforcement Team Leader, to work with a team enforcing local laws to protect the local neighbourhood.
So, what can you expect as an Environmental Enforcement Team Leader?
What will you do?:
- Head up, advise and support the Environmental Enforcement Officer (EEO) team
- Monitor EEOs both out on street and via reports
- Examine reports of littering, fly tipping, dog fouling and other similar offences
- Act in response complaints regarding local environment quality and anti-social behaviour
- Be in charge for performance reviews, planning and appraising the training of staff where required
- Operate within all policies on the employment of staff.
This will include: recruitment, conditions of employment, pay and benefits, discipline, grievance, performance management etc
- Work with both the Waste Management Manager and Environmental Health Manager
- Aim to build a good working relations with key service areas.
This includes cleansing and waste collection teams, and the waste management team in commencing enforcement work
What will you bring?
- At least one years experience of working in a supervisory post serving clients
- Good working knowledge of Excel and Word
- Experience of environmental enforcement and services
- Experience of carrying out awareness raising/public relations work
- Reliable and capable of dealing with possibly tough people/situations.
- Strong communication and interpersonal skills
- Full clean driving licence - Preferable
So what package is on offer for you?
You will receive £33,280 per annum.
Full time hours, 40 hours per week, covering any 5 from 7 days.
Benefits including pension and employee discount scheme.
You will be provided with a Full All-Weather Uniform.
Access to ongoing training and development.
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the growth prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Ealing,England
Start: 26/04/2024
Salary / Rate: £33,280 per annum
Posted: 2024-04-26 12:13:03
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Senior Environmental Enforcement Officer - Harrow - Full-Time; 40 hours per week - £29,120 per annum
Do you enjoy managing and uplifting a team? Do you enjoy being outside and on the go? Have you had supervisory experience?
If you answered yes to the above then keep reading!
We have an opening for a Senior Environmental Enforcement Officer, to work with a team enforcing local laws to protect the local neighbourhood.
So, what can you expect as a Senior Environmental Enforcement Officer.
What will you do?:
- Monitor EEOs both out on street and via reports
- Examine reports of littering, fly tipping, dog fouling and other similar offences.
- Responding to complaints regarding local environmental quality and anti-social behaviour.
- You will make sure the correct number of Environmental Enforcement Officers are deployed as per agreed service levels and contractual conditions.
- You will review, monitor, supervise and direct staff according to contract requirements.
- Conducting back to work interviews and maintaining attendance levels within your teams.
- To cascade knowledge to all members of staff and maintain good communications throughout the contract.
- Ensure overall client approval and attend training courses where required.
- Work with both the Waste Management Manager and Environmental Health Manager
What will you bring?
- At least one years experience of working in a supervisory post serving clients.
- Good working knowledge of Excel and Word
- Experience of environmental enforcement and services
- Experience of carrying out awareness raising/public relations work
- Reliable and capable of dealing with possibly tough people/situations.
- Full clean driving licence - Preferable
So what package is on offer for you?
You will receive £29,120 per annum.
Full time hours, 40 hours per week, covering any 5 from 7 days.
Benefits including pension and employee discount scheme.
You will be provided with a Full All-Weather Uniform.
Access to ongoing training and development.
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the growth prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Harrow,England
Start: 26/04/2024
Salary / Rate: £29,120 per annum
Posted: 2024-04-26 11:27:04
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Senior Environmental Enforcement Officer - Hounslow - Full-Time; 40 hours per week - £29,120 per annum
Do you enjoy managing and uplifting a team? Do you enjoy being outside and on the go? Have you had supervisory experience?
If you answered yes to the above then keep reading!
We have an opening for a Senior Environmental Enforcement Officer, to work with a team enforcing local laws to protect the local neighbourhood.
So, what can you expect as a Senior Environmental Enforcement Officer.
What will you do?:
- Monitor EEOs both out on street and via reports
- Examine reports of littering, fly tipping, dog fouling and other similar offences.
- Responding to complaints regarding local environmental quality and anti-social behaviour.
- You will make sure the correct number of Environmental Enforcement Officers are deployed as per agreed service levels and contractual conditions.
- You will review, monitor, supervise and direct staff according to contract requirements.
- Conducting back to work interviews and maintaining attendance levels within your teams.
- To cascade information to all members of staff and maintain good communications throughout the contract.
- Ensure overall client approval and attend training courses where required.
- Work with both the Waste Management Manager and Environmental Health Manager
What will you bring?
- At least one years experience of working in a supervisory post serving clients.
- Good working knowledge of Excel and Word
- Experience of environmental enforcement and services
- Experience of carrying out awareness raising/public relations work
- Reliable and capable of dealing with possibly tough people/situations.
- Full clean driving licence - Preferable
So what package is on offer for you?
You will receive £29,120 per annum.
Full time hours, 40 hours per week, covering any 5 from 7 days.
Benefits including pension and employee discount scheme.
You will be provided with a Full All-Weather Uniform.
Access to ongoing training and development.
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the growth prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hounslow,England
Start: 26/04/2024
Salary / Rate: £29,120 per annum
Posted: 2024-04-26 11:19:03
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Client Liaison Administrator Full Time Monday Friday - £25,000 per Annum Fixed Term Contract for 9 months minimum
Do you have excellent communications skills?
Are you an organised person?
Are you Client & Customer focussed?
Do you have a UK driving licence?
If YES, then this may be an exciting opportunity for you to join our management team.
As our Client Liaison you will be the bridge between our clients and our management team.
You will be responsible for all client communications, supporting and assisting them and their customers with their enquiries and queries, as well as producing reports for the management team.
Experience within business to business sales or support would be beneficial for this role.
What youll do:
- Dealing with day-to-day client requests via telephone and or email.
- To produce reports and information packs as required and including daily, weekly and monthly revenue reports.
- Assisting the implementation and completing actions/changes related to sites and clients resulting from meetings, communications and complaints.
- Planning and implementing a regular client meeting cycle to gage satisfaction levels.
- Generate new leads from Client meetings and conversations.
- Ensure site information documentation such as site pictures and site maps are maintained and up to date.
- Managing Contract Data base to track contract expiry dates and seek renewals in due time.
- Continually providing/improving customer focused service to the client
- To maintain good communication and consult regularly with the Management team seeking assistance and agreeing on actions to resolve outstanding major issues
What youll bring:
- You will have previous experience communicating professionally with external stakeholders
- You will have excellent customer service skills
- You will have a positive working attitude
- You will have a valid UK driving licence
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: LeighonSea,England
Start: 25/04/2024
Salary / Rate: £25,000
Posted: 2024-04-25 13:03:03
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Civil Enforcement Officer St Helens - Full Time 40 hours per week - £23,795.20 per annum
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? Are you over 18?
So, what can you expect as a Civil Enforcement Officer (CEO)?
- Youll be helping members of the public by patrolling public streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will be encouraged to provide a high level of all-round customer service, providing the public with useful information and advice.
As you can see being a CEO is an important job, so could this role be for you? One of the main aims of Civil Enforcement Officers, is to reduce pollution and ensure the safety of the local community.
We are looking for:
- Enthusiastic and community-based people with customer service experience
- The ability to communicate confidently with people from all walks of life.
- If you're the kind of person who enjoys being active, the role could be ideal as you'll spend most of your time in the open air.
- Full training, along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves so this is a great place to start your career.
We believe that working for Apcoa is great.
Why? We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- 28 days holiday (incl.
bank holidays) pro rata
- Employee Discount Scheme
40 hours per week any 5 days out of 7
So, what are you waiting for? APPLY NOW and speak to one of our recruitment colleagues to discuss how your skills or experience may suit the role.
APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
....Read more...
Type: Permanent Location: St Helens,England
Start: 25/04/2024
Salary / Rate: £23,795.20 per annum
Posted: 2024-04-25 12:50:02
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The Role
Customer Service Advisor - Full-Time - 40 Hours per week - Salary: £24,856 per annum or £11.95 per hour.
Based in Uxbridge
Do you want to work in a role where every day is different?
Do you want to learn new skills and be part of a large diverse team?
Would you like to work for the benefit of the local environment?
Is this a role that is of interest to you? if so, then please read further,
What will you do?:
- General administration - opening post, scanning, filing, photocopying, typing, and managing emails.
- Cheque recording and banking.
- Opening and logging correspondence.
- Complete client or management report requests
- Permit administration.
- Upkeep of departmental filing.
- IT fault call logging system.
- Data input, maintenance and reporting using computerised HR system.
What will you bring?:
- The ability to show attention to detail and be precise.
- The demonstration of precise time management skills.
- Be an excellent communicator with customer service skills and technical skills.
- Show a high level of competence with Microsoft Office Programs.
- Be able to prioritise and demonstrate strong organisational skills.
- Be discreet and handle confidential information.
- Record keeping skills
- Demonstrate some degree of presentation skills and of course, be able to multitask.
What is on offer to you:
40 hours per week
£24,856 per annum
Hours Mon- Fri 8.30 to 17.30
Training and Development
Employee Discount Scheme
Pension Scheme
If this sounds like the role for you, please apply now and a member of our recruitment team will be in touch.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
....Read more...
Type: Permanent Location: Uxbridge,England
Start: 25/04/2024
Salary / Rate: £24,856 per annum
Posted: 2024-04-25 12:45:04
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Client Liaison Administrator Full Time Monday Friday - £25,000 per Annum Fixed Term Contract for 9 months minimum
Do you have excellent communications skills?
Are you an organised person?
Are you Client & Customer focussed?
Do you have a UK driving licence?
If YES, then this may be an exciting opportunity for you to join our management team based in Loughton.
As our Client Liaison you will be the bridge between our clients and our management team.
You will be responsible for all client communications, supporting and assisting them and their customers with their enquiries and queries, as well as producing reports for the management team.
Experience within business to business sales or support would be beneficial for this role.
What youll do:
- Dealing with day-to-day client requests via telephone and or email.
- To produce reports and information packs as required and including daily, weekly and monthly revenue reports.
- Assisting the implementation and completing actions/changes related to sites and clients resulting from meetings, communications and complaints.
- Planning and implementing a regular client meeting cycle to gage satisfaction levels.
- Generate new leads from Client meetings and conversations.
- Ensure site information documentation such as site pictures and site maps are maintained and up to date.
- Manage small-scale site projects such as self-ticketing, residential and small scale site changes.
- Weekly meetings with Customer services to gain in-sight to Client PCN cancellations to feed back to Clients and Operations Manager.
- Managing Contract Data base to track contract expiry dates and seek renewals in due time.
- Continually providing/improving customer focused service to the client
- To maintain good communication and consult regularly with the Management team seeking assistance and agreeing on actions to resolve outstanding major issues
What youll bring:
- You will have previous experience communicating professionally with external stakeholders
- You will have excellent customer service skills
- You will have a positive working attitude
- You will have a valid UK driving licence
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: LeighonSea,England
Start: 25/04/2024
Salary / Rate: £25,000
Posted: 2024-04-25 11:56:03
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The Role
School Crossing Patrol Officer - (Lollipop person) -Part-Time - £11.44 per hour.
The school you will be posted at is Churchfields Primary School, Churchfields Rd, Beckenham BR3 4QY
Part-Time - £11.44 per hour - Please read carefully the details below, before applying as you need to live locally.
- Monday to Friday - 10 hours a week.
2 hours per day before and after school.
(between 08:00 to 09:00 and 15:00 16:00; term time only)
- Salary - £11.44 per hour or £4999.28 per annum. Although this role is only working term times, the salary will be split across 12 months.
This means you dont have to worry about not being paid during the school holidays!
This role is based outside Crofton Primary School helping the students and their families get to and from school safely
Are you looking for a few hours a week? Some extra money? Are you friendly and reliable? Are you willing to work outdoors in all weathers to ensure the safety of families? Do you care about your community and have a little time to spare?
If the answer is yes, then a School Crossing Patrol Officer may be the role for you!
The role of a School Crossing Patrol officer is to ensure the safety of students and families waiting to cross the road or crossing.
This takes place at a specific point around school hours.
You will make the road safer for all users, making sure cars are stopped at appropriate times.
- You will ensure the safety of families crossing the road at an assigned point on their journey to and from school.
- You will operate hazard warning signs as appropriate.
- You will control and direct traffic as appropriate.
- You will maintain control over families who are awaiting instructions to cross.
- You will use all uniform and equipment provided for personal safety and for the safety of families and other road users.
- You will frequently assess the risks that come with the crossing site to detect any problems.
- You will report problems and defects to manger.
You will be offered:
- Full training
- Full uniform
- Payment made throughout the year
This role is subject to an enhanced Disclosure Barring Check (DBS).
Does this sound like something for you? Click "apply" now and one of our team will be in touch soon!
....Read more...
Type: Permanent Location: Bromley,England
Start: 25/04/2024
Salary / Rate: £4999.28 per annum.
Posted: 2024-04-25 11:01:03
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Processing Centre Administrator Dingwall - £23,795.20 per annum - 40 hours per week.
Do you have a keen eye for detail? Do you have excellent written and verbal communication skills? Do you have the skill to multitask? Are you eager to learn new things? Can you work under pressure?
Are you able to work weekends?
If you answered yes, then this may be the opportunity for you!
Here are some of the Responsibilities of the role, but no limited to;
Reviewing CCTV images of cars parked in violation of local site rules.
Validate Penalty Charge Notices (PCNs) including potential fines versus approved user and exemption lists.
Undertake check-ups of vehicle ownership through the DVLA.
Create and post statutory notification letters to members of the public.
Coordinate of first line appeals and debt recovery to the point of being passed to a third-party stakeholder.
Scan of inbound post from members of the public.
Interpret enabling legal code of practice.
Be the first line for the management of complaints.
Ensure process to apply Discounts and Exemptions are working correctly.
Monitor payment status of Penalty Charge Notices.
Complete Payment Management actions such as Refunds, Transaction Reversals and Redress Payments.
Utilise software programs such as Parkway and FGL.
What youll bring:
- Excellent documentation skills.
- The skill to work in an clerical setting.
- Have a keen eye for detail.
- Excellent written and verbal communication skills.
- The talent to learn new subjects and absorb new info.
- Be eager to acquire new knowledge of computer systems.
- The skill to multitask and adapt to change with minimum direction.
- Have experience of working in the parking industry is desirable but by no means essential.
*Full accredited training will be provided to all successful candidates
*
Are you looking to build a career?
There is prospect for progression within the role as it's projected the Processing Centre will grow over the next 12 months and beyond.
We are looking for candidates that are seeking to develop their skills alongside this anticipated growth.
What we offer you,
- £23,795.20 per annum
- 40 hours per week, working pattern is Mon to Fri but one Saturday every month.
- 5.6 weeks annual leave per annum rising to 6.6 weeks with long service
- Pension scheme
- Employee of the month award scheme
- Employee discount
- Award winning Training and Development
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
We offer a inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Dingwall,Scotland
Start: 25/04/2024
Salary / Rate: £23,795.20
Posted: 2024-04-25 10:57:08
-
The Role
Notice Processing Officer- Lincoln- 35 hours per week £24,960 per annum or £12 per hour
- Do you have excellent customer service and administrative skills?
- Are you looking for a change in direction?
- Do you want to learn new skills?
We have an opening for a highly focused person to join our Notice Processing team in Lincoln.
You should demonstrate that you have:
- Excellent written and verbal communication skills.
- Willingness to learn a subject from a position of zero knowledge.
- Good IT literacy.
- Strong self-motivational skills to ensure deadlines are met,
- Ability to work collaboratively with colleagues and be a dynamic team member.
So what package is on offer for you?
You will receive £24,960 per annum for 35 hours per week, Monday- Friday 9am-5pm with an hour lunch.
Benefits including Pension, employee discount scheme, 28 days annual leave (includes 8 Bank Holidays).
Ongoing training and growth prospects.
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
As a market trail blazer in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
....Read more...
Type: Permanent Location: Lincoln,England
Start: 24/04/2024
Salary / Rate: £24,960 per annum
Posted: 2024-04-24 10:15:03
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Civil Enforcement Officer - Southport - Full Time - 40 hours per week - £25,875.20 per annum
Are you a confident and self sufficient person? Could you see yourself working outdoors? Do you have excellent customer service skills?
If so, you could be our next Environmental and Parking enforcement Officer
Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and securely and issuing tickets to wrongly parked vehicles.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of fixed penalty notices.
You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but you wont have targets as this job is about creating a positive impact on the local neighbourhood.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- Enforce local laws to protect the area from litter, dog fouling, various other breaches, and local byelaw violations by issuing notices. You will not have to deal with these issues - only by issuing tickets/notices.
So, could this role be for you?
- You will be dealing with members of the public face to face, so customer service must be something you really enjoy and excel at.
- The skill to connect to different audiences and work as part of a team is so important for this role.
- Youll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but its not essential.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
Full training including conflict management is provided, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We are Armed Forces friendly.
We welcome applications from ex-personnel/reservists/veterans/cadet instructors and military spouses/partners.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Southport,England
Start: 23/04/2024
Salary / Rate: £25,875.20 per annum
Posted: 2024-04-23 13:07:02
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Mobile Civil Enforcement Officer - Lambeth - Full-Time; 42.5 hours per week - £13.15 per hour | £29,061.50 per annum, PLUS daily mobile allowance.
Looking for moped riders
Location: Streatham.
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and have a CBT licence?
Civil Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Civil Enforcement Officer. So, could this role be for you?
What can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers themselves, so this could be a great place to start your career.
What will you bring?
- Excellent customer service skills
- CBT licence
- Good spoken and written English
Full time working hours.
42.5 hours per week.
5 days out of seven.
8.5 hour shifts.
Mon-Sun.
As per rota.
We believe that working for Apcoa is great.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme
If you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch. ....Read more...
Type: Permanent Location: Lambeth,England
Start: 23/04/2024
Salary / Rate: £29,061.50 per annum
Posted: 2024-04-23 11:52:03
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Environmental Enforcement Officer - Hounslow - Full-Time; 42.5 hours per week - £13 per hour / £28,730 per annum
FULL UK DRIVING LICENCE REQUIRED
Do you enjoy working outdoors?
Do you care about the environment, neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.
What will you do?
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.
What will you bring?
- Experience of enforcement work (including security work) preferred
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer:
- £13 per hour
- 42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hounslow,England
Start: 23/04/2024
Salary / Rate: £28,730 per annum.
Posted: 2024-04-23 09:45:04
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Environmental Enforcement Officer - Harrow - Full-Time; 42.5 hours per week - £13 per hour / £28,730 per annum.
FULL UK DRIVING LICENCE REQUIRED
Do you enjoy working outdoors?
Do you care about the environment, neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.
What will you do?
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.
What will you bring?
- Experience of enforcement work (including security work) preferred
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer:
- £13 per hour
- 42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts
- 28 days annual leave includes 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Harrow,England
Start: 23/04/2024
Salary / Rate: £28,730 per annum.
Posted: 2024-04-23 09:37:03
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Environmental Enforcement Officer - Ealing - Full-Time; 42.4 hours per week - £13 per hour / £28,730 per annum.
FULL UK DRIVING LICENCE REQUIRED
Do you enjoy working outdoors?
Do you care about the environment, neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.
What will you do?
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.
What will you bring?
- Experience of enforcement work (including security work) preferred
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer:
- £13 per hour
- 42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts
- 28 days annual leave includes 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Ealing,England
Start: 23/04/2024
Salary / Rate: £28,730 per annum
Posted: 2024-04-23 09:31:03
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Environmental Enforcement Officer Hillingdon - Full-Time - £23795.20 per annum
Do you have experience of enforcement work? Do you enjoy working outdoors?
Do you like caring for the environment and helping the public?
Do you have excellent customer service skills and enjoy being on the go? Could you be our next Environmental Enforcement Officer?
You will need to be over 18 to apply and having a full clean Driving Licence
As an Environmental Enforcement Officer, you will enforce local laws to protect the area from litter, dog fouling, various other breaches, and local byelaw violations.
So, what can you expect as an EEO?
Youll be helping members of the public, patrolling streets and upholding environmental conducts.
What will you do?:
- To monitor and enforce within the London Borough of Hillingdon by foot patrol, undertake inquiries and pursue action where appropriate.
- Take action to councillor and public enquiries /complaints regarding local environmental quality and anti-social behaviour.
- To issue Fixed Penalty Notices for offences where appropriate.
- Record witness statements and conduct interviews under caution when required.
- Validate personal details of offenders.
- The preparation of and submission of relevant cases for prosecution.
In conjunction with legal services in presenting cases to court, attending as a witness when required
- Ensure effective and efficient recording of work details and case progression including the use of computer software
- And the building of good working relations with key service areas and other key agencies including the Police.
What will you bring?:
- Experience of enforcement work.
- Experience of carrying out awareness raising/promotional work.
- Knowledge of environmental services such as cleansing and waste collection.
- Have the ability to communicate effectively to different audiences and work as part of a team.
- Be reliable, self-motivated, and capable of dealing with potentially argumentative people/situations.
- Have the ability to develop, implement and follow policies/procedures.
- Be able to deal with complaints and resolve complex issues
Be able to work flexible hours and act as cover for other enforcement staff during periods of absence.
Demonstrate an understanding of Health and Safety and data protection when dealing with confidential matters.
What is on offer to you?:
£22,880 per annum
40 hours per week
Overtime
Bonus
Free Car parking
Training and Development
Pension
· Great supportive team and career prospects
So, what are you waiting for? APPLY NOW
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
Offering a influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hillingdon,England
Start: 19/04/2024
Salary / Rate: £23795.20 per annum
Posted: 2024-04-19 13:29:15
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Customer Service Advisor (On -Street Notice Processing) - Wigan - Full Time; 37.5 hours per week - £22,308 per annum
Do you have customer service experience?
Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan.
If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task.
Could this be you?
What will you do?:
- Answering customer enquiries via telephone and email in line with APCOA service level standards.
Specific training in practices will be provided to you.
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
This list is not exhaustive and is subject to variation as the contract requires.
What will you bring?:
- Customer service experience
- A good basic level of education.
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi- task and maintain organisation.
- Uses initiative, looks for positive outcomes.
Skills, interests, and qualities:
Self motivated with a pro-active nature
Positive behaviours with colleagues and customers.
Excellent problem solving skills.
Punctual and reliable.
Knowledge of excel.
What is on offer to you?:
- 37.5 hours per week
- Full uniform
- Training and development
- Company Pension
- Employee Discount Scheme
- Once monthly free staff lunch
- Free parking
- Income: £22,308
Working hours and conditions:
Monday to Friday 0900-1700.
30-minute lunch break, plus 15-minute morning and afternoon break allowance.
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business.
Offering a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Wigan,England
Start: 19/04/2024
Salary / Rate: £22,308 per annum
Posted: 2024-04-19 10:13:03
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Civil Enforcement Officer - Southport - Full Time - 40 hours per week - £25,875.20 per annum
Are you a confident and self sufficient person? Could you see yourself working outdoors? Do you have excellent customer service skills?
If so, you could be our next Environmental and Parking enforcement Officer
Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and securely and issuing tickets to wrongly parked vehicles.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of fixed penalty notices.
You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but you wont have targets as this job is about creating a positive impact on the local neighbourhood.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- Enforce local laws to protect the area from litter, dog fouling, various other breaches, and local byelaw violations by issuing notices. You will not have to deal with these issues - only by issuing tickets/notices.
So, could this role be for you?
- You will be dealing with members of the public face to face, so customer service must be something you really enjoy and excel at.
- The skill to connect to different audiences and work as part of a team is so important for this role.
- Youll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but its not essential.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
Full training including conflict management is provided, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We are Armed Forces friendly.
We welcome applications from ex-personnel/reservists/veterans/cadet instructors and military spouses/partners.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Southport,England
Start: 18/04/2024
Salary / Rate: £25,875.20 per annum
Posted: 2024-04-18 14:40:04
