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Desktop Support Engineer
An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based in Leeds.
Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers.
You will be a part of an energised and experienced IT support team, providing internal technical support for a broad range of leading cloud products and services, underpinned by excellent customer service.
The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset.
Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.
Role Responsibilities (condensed):
Offer a high level of technical IT support to a variety of clients at second-line level
Ensure incidents are resolved in line with SLAs
Escalate any unresolved issues to 3rd Line support
Ensure internal documentation is developed and maintained
Learning and development; staying up-to-date and expanding your technical knowledge
Required experience, skills and knowledge
Experience in a 2nd line technical IT support role, supporting Microsoft Windows based OS and systems.
General user account management; Active Directory, Office 365 etc.
Server, virtualisation and storage solutions
Cisco Networking - Switches / routers / firewalls
VoIP telephony solutions
…… The business provide and support many other technologies - these are the core requirements (full Job Description available)
Remuneration:
Salary of up to £35,000 PA
Excellent employment benefits package and supported learning, development and career progression.
Note that this is a hybrid based position.
Free parking onsite.
(Monday-Friday) ....Read more...
Type: Permanent Location: East Riding of Yorkshire, England
Salary / Rate: £30000 - £35000 per annum
Posted: 2024-05-01 08:58:22
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Application Discovery Analyst (SC/DV Security Cleared)
Polar Recruitment are currently recruiting on behalf of one of the worlds' leading IT Services providers for an Application Discovery Analyst to join the Software Discovery & Application Packaging Team, who are responsible for the end-to-end delivery and ongoing lifecycle management of applications and operating system gold builds for prestigious enterprise customers.
The successful candidate will have strong Application Discovery and deployment experience, a good understanding of software application packaging, excellent communication skills, and a collaborative nature to work closely with key stakeholders and wider IT support teams.
Application Discovery Analyst skills & experience
Active Security Clearance at SC or DV level.
Experience of complex application discovery and deployment.
(E.g.
Autodesk, MS Office, etc.)
Understanding of software application packaging and deployment and familiar with relevant technologies (e.g.
MSI / APP-V / SCCM / WSUS / MDT etc.)
Experience of large MS Windows migration projects.
Knowledge of MS Active Directory, GPO's etc.
The Application Discovery Analyst will be rewarded with an exciting role with a global lead in the IT Services space, along with excellent career advancement opportunities including access to a large library of training courses & accreditations to support personal and technical development.
In addition to an attractive salary, the Application Discovery Analyst will also enjoy a comprehensive benefits package including Private Medical & Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday rising to 25 days, Life Insurance, flexible working on a hybrid basis, and will also have access to on-site facilities including a Gym, Café and Costa Coffee.
....Read more...
Type: Permanent Location: Reading, England
Start: Asap
Duration: Permanent
Salary / Rate: £35000 - £41500 per annum + + Health, Life, Pension, 23 Days Holiday +
Posted: 2024-04-30 10:12:50
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We are looking for a 2nd Line Service Support Analyst to work on a permanent basis near Ormskirk/Hybrid.
The role is working for a global manufacturing company.
Salary is c£28-30,000 per annum plus 25 days' holiday and bank holidays, pension, company bonus, flexible working scheme and on-site canteen and gym facilities.
The successful candidate should have excellent troubleshooting and problem solving skills in Microsoft Operating Systems (both client and server) and Office products, as well as excellent customer service skills.
Network troubleshooting and server experience would also be advantageous, as would general hardware knowledge.
An understanding of key IS areas including Active Directory, Exchange, Networking, Client Refresh, TCP/IP, SQL, Backup, the clients and 3rd party applications, or project work would be preferable but not essential.
Applicants should possess a keen professional attitude; strong IT technical skills; good communication, team and interpersonal skills, and excellent customer facing skills.
If the 2nd Line Service Support Analyst could be of interest, please call Rebecca at GPW Recruitment or press APPLY NOW!
....Read more...
Type: Permanent Location: Ormskirk, England
Salary / Rate: £28000 - £30000 per annum
Posted: 2024-04-29 09:36:37
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IT Service Desk - 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum
The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents.
The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues.
In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions.
The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.
We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.
This role would suit someone looking for their next role in IT having at least 1 year's experience in a similar role preferably with ITIL and Microsoft certifications.
DutiesInclude but not limited to:, Performance and capacity monitoring of systems and environments, ISO27001 compliance monitoring and proactive/reactive management of issues, Resolution of escalated colleague service requests or incidents as assigned within SLA, Supporting 1st Line Support / Service Desk in busy periods, Set up new hardware such as PCs, Laptops, iPhones and iPads.
, General end-user compute support tasks, Liaising with 3rd party Suppliers, Escalating calls where necessary to 3rd-line support, Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory.
, You will be required to travel to other offices as and when required.
Skills, Customer focussed and personal drive to deliver the best solutions , Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do, Good communicator on the telephone, through email, and face-to-face, Proven organisational skills, Diligent, attention to detail, Great team player with the ability to act on your own initiative when required, Ability and desire to learn about the systems we support, Enjoy solving problems, Ability to prioritise your own work loads and manage expectations, Calm and focused
Technologies
Knowledge and experience in the following is crucial, Windows Platforms - Windows 10/11, Server 2012, 2016, 2019, IT Hardware, Active Directory, PowerShell, M365 / Teams / SharePoint / OneDrive, Antivirus software, Intune Endpoint Manager , Cloud Based technologies (Azure / AWS), Autopilot, Cloud Based Telephony, ITSM Tools
Knowledge and experience in the following will be advantageous., Hyper V, VPN, RDP , Mobile devices - iPhone, iPad, Google Suite, Apple Business Management, Multi-Tenant administration, Experience in tenant migration
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £28000.00 per annum
Posted: 2024-04-15 16:16:08
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Are you looking for a new opportunity as a Senior Technical Analyst, within Infrastructure Services?
This is a brilliant opportunity for a Senior Technical Analyst, Infrastructure Services, to join our industry leading client based in the Cheshire area!
The role will report into the EMEA/ APAC IT Data Centre/Operations Manager, serving as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware and software products in an information technology infrastructure environment.
The role is broadly split between providing day to day operational support for existing infrastructure services and users of those services, and project-based work leading to the development and deployment of new infrastructure services or EOL activities.
The role will also have the following responsibilities:
Direct research on potential technology solutions.
Keep current with the latest technologies.
Practice asset management for IT hardware, software, and equipment.
Benchmark, analyse, report on, and make recommendations for the improvement and growth of the Regional IT infrastructure and IT systems.
Providing support, monitoring and maintenance of UK Data Centre and other EMEA site infrastructure and services for remote associates.
Design, implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to client operating systems, networking, messaging, reporting platforms and all other software-based systems.
The ideal Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, will have previous experience within a similar role, along with:
Strong, proven Cisco networking hands-on skills.
Knowledge of Windows client O/S and infrastructure platforms in an enterprise environment to include -
O Image deployment
O Virtualisation (VMware)
O Data Protection (Veeam)
O BAU & troubleshooting
O MFA configuration
O Disk encryption technologies
O Patching
Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory.
This is an exciting opportunity for a Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, to join a company where you can develop your career and play an integral role within the business to help it grow.
APPLY NOW for the Senior Technical Analyst, Infrastructure Services, based in the Cheshire area by sending your CV to CGilbert@RedlineGroup.Com or call on 01582 878 807 or 07961 158 782 ....Read more...
Type: Permanent Location: Cheshire, England
Start: ASAP
Salary / Rate: £45000 - £55000 per annum
Posted: 2024-04-12 14:24:28
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IT Support Analyst - Aylesbury
Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known public transport organisation undergoing significant technology transformation.
A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country.
You'll be joining at a particularly exciting time for the business, in the final stages of a separation from its parent organisation, insourcing Information Technology services.
This is an excellent opportunity for a Service Desk Engineer or IT Support Analyst to progress their career, as earlier joiners in a newly formed IT Department, built on ITIL practices.
You will have the opportunity to support many projects in the transformation of IT infrastructure, systems, service models etc; including full shift to cloud infrastructure (Elastic Computing), major WAN upgrade (SDWAN) and an extensive pipeline of projects/change to applications and systems across the breadth of the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's.
You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points.
The role requires a motivated, self-starting individual.
This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
Provide technical IT support - covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc
Support projects as required
Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld
Collaborate with 3rdparties when required, ensuring all problems are dealt with swiftly
Receive and manage calls from internal staff via telephone, email and web portal when required
Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Required skills and experience:
Previous experience working in as an IT support analyst / engineer or Service Desk Analyst / Engineer
Experience supporting Microsoft Windows Server based Infrastructure
Experience with Windows 10, Office 365 and Active Directory
Citrix experience would be beneficial (basic level - shutting down sessions, assigning users etc), although not a requirement.
Basic networking knowledge (DHCP, DNS, TCP/IP)
Printer management and support
Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
Possess a positive can-do attitude and be able to communicate with users of all different technical levels
Experience with Mobile Device Management (MDM) tools, Azure AD and SharePoint are desirable but not essential
ITIL knowledge.
Salary up to £35,000
The role offers excellent benefits, including free travel, 25 days leave (+bank holidays), and a top pension ....Read more...
Type: Permanent Location: Aylesbury, England
Salary / Rate: £30000 - £35000 per annum
Posted: 2024-04-03 09:56:12
