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German Speaking Airline Customer Care Advisor
Salary: £26,000 per annum
Location: Canary Wharf, London
Hours: 40 paid hours per week
Shifts: Monday - Friday (8-hour shifts) between 7.00am - 6.00pm
Contract: Full Time, Permanent
Our client is collaborating closely with an international airline to assist them with bookings and customer enquiries and are looking for enthusiastic and passionate customer service professionals to join their team.
As an Airline Customer Care Advisor, you will play a crucial role in booking and modifying flights for customers, managing baggage, processing claims, and addressing various inquiries.
Additionally, you will be instrumental in assisting customers who have missed their flights or experienced cancellations.
Your responsibilities will encompass handling incoming calls and emails, as well as making outbound calls, addressing a wide range of airline customer queries.
If you possess flexibility, a positive attitude, keen attention to detail, and prior experience in the airline or travel industry, this role may be a perfect fit for you.
Main Responsibilities:
Assist customers in resolving issues accurately and efficiently.
Respond promptly to customer queries via email or phone, delivering a friendly and professional service.
Provide comprehensive airline customer service, covering changes, cancellations, lost baggage, complaints, claims, and other inquiries.
Demonstrate a high level of accuracy and proficiency in using systems, including Amadeus GDS and Salesforce, for data entry.
Contribute to the development and enhancement of processes and operational procedures.
Troubleshoot with customers to address concerns effectively.
Perform various administrative tasks as required.
Skills Requirements:
German written and verbal communication essential
Proven Amadeus GDS experience
Airline or travel experience
Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
An effective team player with a “can-do” attitude
Passionate about providing great customer care with a friendly personality
A confident and professional telephone manner
Self-motivated, proactive and able to work on your own initiative
In return for your hard work and commitment, our clients offers fantastic benefits, including:
Fun and sociable team environment working culture
Competitive Pension Scheme
Life Insurance
Eye test vouchers and discounts
Discounted corporate gym membership
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Apprenticeship qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards
Cycle to work scheme
Tech scheme
....Read more...
Type: Permanent Location: London, England
Start: ASAP
Duration: Temp to Perm
Salary / Rate: Up to £26000 per annum + excellent benefits
Posted: 2024-05-09 09:51:13
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Night Agent - Travel Operations| Luxury Travel Industry | Malta | Competitive Salary + Yearly Bonus | 100% Remote | Work From Home
Night Agent - Travel Operations is required for our esteemed client based in Malta, a leader in the travel industry known for its modern approach to business and dedication to employee welfare.
This innovative company offers an excellent pathway for career progression, nurturing a supportive and dynamic work environment.
The Night Agent - Travel Operations will enjoy the flexibility of working 100% remotely and attractive bonuses.
Ideal for those passionate about providing top-tier corporate travel services, this role promises a rewarding and enriching career journey within a luxurious and forward-thinking setting.
Join us and elevate your career in corporate travel advisory to new heights.
What's on offer to you?
Competitive Salary + Yearly Bonus.
Night Shift 22:00 - 6:00, shifts can include weekends.
Work From Home.
Working from home bonus.
What You Will Be Doing
Assist corporate clients in planning and coordinating their travel arrangements.
Provide expert advice on travel options, including nights, accommodations, and transportation.
Manage travel itineraries and ensure all arrangements are booked and confirmed.
Research and negotiate rates and discounts with airlines, hotels, and car rental companies.
Coordinate and arrange meetings, conferences, and special events.
Stay up-to-date with travel trends, industry news, and travel regulations.
Handle and resolve any issues or complaints from clients in a professional manner.
Assist with statistical and financial records
What You Will Need to Succeed in This Role
Minimum of 2 years of experience in corporate travel planning or a related field.
In depth IATA knowledge, including the use of Central Reservation System Amadeus.
Excellent communication and interpersonal skills.
Attention to detail and ability to multitask.
Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team.
Understanding of travel regulations and policies.
Ability to work in a highly-pressured and dynamic environment, and ability to adapt to an increase in travel requests.
Critical thinker and problem-solving skills.
Supports 24/7 environment.
Keywords: Night Agent - Travel Operations | Remote | Travel Industry | Excellent Salary | Bonuses | Recruitment ....Read more...
Type: Permanent Location: Malta
Start: ASAP
Duration: Permanent
Salary / Rate: Competitive Salary + Benefits
Posted: 2024-05-07 16:15:58
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A fantastic opportunity for an ambitious Insolvency solicitor to join a leading international firm.
Our client has won various awards and is recruiting new talent to join their Insolvency and restructuring team in the Leeds City Centre office.
In this role, with the support of a great team, you will be working on your own caseload of insolvency and restructuring matters (mainly non contentious).
You will be working alongside one of the key Partners, who is based in Leeds, alongside the wider team on a national basis.
Within this role you will be working with across various industries (some regulated), on specialist, complex and high-value cases, dealing with boards of directors at major corporates (e.g.
international airlines).
The team also works in the niche and technical area of special administrations.
You will be joining a vibrant and hard-working team.
The firm is ideally looking for someone with around 2+ years PQE within insolvency and restructuring and are looking for someone driven with a can-do attitude.
This reference to PQE is given solely as a guide and Insolvency lawyers outside of the bracket are encouraged to get in touch - the team is extremely busy and plans to grow further so will consider applicants with a range of experience levels - from recently qualified right through to Director / Partner.
If you would like to apply for this role then contact Sophie Linley at Sacco Mann on 0113 236 6711 or ask to speak to another member of Private Practice team.
To hear about the other opportunities then please visit our website or contact one of our consultants.
Alternatively, if you know of anyone who would be suitable for this role then please let them or us know as we offer a reward for successful referrals.
For full terms please see our website.
....Read more...
Type: Permanent Location: Leeds, England
Posted: 2024-05-01 12:12:54
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Receptionist | Professional Sector| Gibraltar | Competitive Salary & Benefits Package
Experienced Receptionist required for an established professional corporate company based in Gibraltar.
The role of Receptionist is essential for our client and contributes to the maintenance of a first class, efficiently run company.
This is a Front of House role, as well as undertaking switchboard and meeting room reservation duties.
The main focus of the role is the provision of exceptional client care demonstrating professionalism and attention to detail at all times.
Previous experience in a professional sector company is required for this role.
You must live locally to Gibraltar.
What's on offer to you?
Professional working environment with daily challenges
Excellent working conditions, benefits and holidays
What You Will Be Doing
Meet and greet all internal and external clients in reception and client meeting rooms informing appropriate staff of their arrival and ensuring that an exceptional standard of customer service is provided at all times.
Keep the client reception area immaculately presented at all times.
Ensure meeting rooms are prepared, vacated on time and maintained, this includes stationery and equipment preparation.
Develop close working relations with the kitchen, facilities, building security, cleaning, maintenance, IT and other areas of the company to provide a smooth running service for internal and external clients.
Operate the switchboard to professionally receive screen and direct calls to appropriate person/department, divert calls to voicemail when no-one is available and take concise messages when appropriate.
Receive, process and manage meeting room reservations accurately and efficiently on the computerised meeting room booking system.
Complete all reception related documentation in an efficient and timely manner.
Provide prompt and efficient administrative support to clients as requested.
Book concierge requests (e.g.
booking taxis and couriers) in accordance with client instructions and ensuring adequate records.
Effectively manage the various service email inboxes in conjunction with colleagues.
Receive, sort and log by hand delivery mail/packages and couriers notifying the post room and appropriate staff of the delivery of items.
Monitor visitor access and maintain security awareness.
To be professionally presented at all times, wearing the uniform provided.
Undertake all duties in a positive and professional manner.
Be tactful, patient, tenacious and approachable at all times and escalate matters when necessary.
Providing relief support for other members of the team, e.g.
due to planned and unplanned absence
What You Will Need to Succeed In This Role
Educated to GCSE/O-level standard or equivalent including English and Maths grades A-C.
Proven experience in a front line customer service role preferably within a professional services or partnership environment.
Exceptional hospitality/airlines experience would be considered.
Experience of managing reception services in an organisation with boardroom facilities of 10 meeting rooms or more.
Experience of handling complaints and dealing with challenging customers.
Able to successfully form, build, develop and maintain positive and effective working relationships with people from a wide range of personal and professional backgrounds.
Able to prioritise work due to constantly changing circumstances.
Good keyboard skills and IT Literate including Microsoft Office Word, Outlook and Excel.
Keywords: Receptionist | Gibraltar | Booking System | Board Meetings | Company Diary ....Read more...
Type: Permanent Location: Gibraltar
Start: ASAP
Duration: Permanent
Salary / Rate: Competitive salary plus benefits
Posted: 2024-04-22 15:27:56
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My client, a market-leader in products and services for aircraft interior are Looking for Composite Fitter/Trimmer's of all levels to join their team on a permanent basis.
Utilising the best industry specialists, they manufacture, maintain, design, and certify cabin interiors for the biggest airlines around.
This is an opportunity you dont want to miss! Full training provided!
Composite Trimmer/Fitter Responsibilities:
- Precision Fabrication: Hand trim and bond various carbon composite components to an exceptional degree of accuracy and quality, meeting rigorous customer standards.
- Technical Expertise: Read and interpret technical engineering drawings, including fits and tolerances, to precisely execute projects.
- Adhesive Applications: Bond ultra-lightweight composite structures used in aerospace applications.
- Quality Assurance: Follow work instructions, engineering manuals, and customer specifications to produce parts that meet all quality and traceability requirements.
Identify and report non-conformities to the Production Engineer.
- Safety Focus: Prioritize safety by adhering to all Health and Safety guidelines and using/maintaining personal protective equipment (PPE) properly.
- Equipment Maintenance: Maintain company tools and equipment in a safe and clean working condition.
- Production Efficiency: Contribute to achieving departmental production and quality targets.
- Teamwork and Communication: Collaborate effectively with the team and possess good communication skills.
Composite Trimmer/Fitter Desired Skills & Traits:
- Quick Learner: Demonstrate a strong ability to learn quickly and apply new knowledge to perform tasks correctly.
- Adaptability: Thrive in both fast-paced and relaxed environments, maintaining focus under pressure.
- Time Management: Maintain good timekeeping habits.
- Technical Aptitude: Experience and skill operating computers and MS Office is a plus (advantageous).
- Growth Mindset: Be an honest and hardworking individual with a continuous learning attitude and a desire for professional development.
- Team Player: Demonstrate a willingness to integrate into a team environment and collaborate effectively.
- Ambition: Possess ambition for professional growth within the company.
Composite/Fitter Trimmer's please apply or if you do have any questions please email liam.nother@holtengineering.co.uk ....Read more...
Type: Permanent Location: Cambridge,England
Start: 19/04/2024
Salary / Rate: £28000 - £35000 per annum
Posted: 2024-04-19 13:28:08
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Corporate Travel Advisor | Luxury Travel Industry | Malta | Competitive Salary + Yearly Bonus | Hybrid Working + Flexible hours
Corporate Travel Advisor is required for our esteemed client based in Malta, a leader in the travel industry known for its modern approach to business and dedication to employee welfare.
This innovative company offers an excellent pathway for career progression, nurturing a supportive and dynamic work environment.
The Corporate Travel Advisor will enjoy the flexibility of working 4 days on with 3 days off, adjustable working hours, and exclusive employee benefits including free parking at Portomaso and attractive bonuses.
Ideal for those passionate about providing top-tier corporate travel services, this role promises a rewarding and enriching career journey within a luxurious and forward-thinking setting.
Join us and elevate your career in corporate travel advisory to new heights.
What's on offer to you?
Competitive Salary + Yearly Bonus.
Work 4 days, enjoy 3 off.
Shifts can include weekends.
Flexible Hours and Work From Home.
Free Parking 24/7 at Portomaso.
Lunch allowance every day if you decided to work from the office.
What You Will Be Doing
Provide expert advice on travel options, including nights, accommodations, and transportation.
Manage travel itineraries and ensure all arrangements are booked and confirmed.
Research and negotiate rates and discounts with airlines, hotels, and car rental companies.
Coordinate and arrange meetings, conferences, and special events.
Stay up-to-date with travel trends, industry news, and travel regulations.
Handle and resolve any issues or complaints from clients in a professional manner.
Assist with statistical and financial records.
What You Will Need to Succeed In This Role
Minimum of 2 years of experience in corporate travel planning or a related ?eld.
In depth IATA knowledge, including the use of Central Reservation System Amadeus.
Excellent communication and interpersonal skills.
Attention to detail and ability to multitask.
Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team.
Understanding of travel regulations and policies.
Ability to work in a highly-pressured and dynamic environment, and ability to adapt to an
increase in travel requests.
Critical thinker and problem-solving skills.
Supports 24/7 environment
Keywords: Corporate Travel Advisor | Malta | Luxury Travel Agency | Competitive Salary + Yearly Bonus | Work from home | Recruitment |
....Read more...
Type: Permanent Location: Malta
Start: asap
Duration: permanent
Salary / Rate: Competitive Salary + Benefits
Posted: 2024-04-15 23:35:03
