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D365 Senior Support Analyst
Hybrid/Birmingham
Salary - £45,000 - £50,000 per annum
D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate.
You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management.
Key Requirements:
Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause as well as the steps taken to resolve the issue.
Provide in-depth knowledge of the D365 CE application and evaluate the customer's business processes against the standard D365 CE functionality where required.
Responsible for documenting the business requirements which express what actions a solution must take/how a fix must be implemented and what outcome is expected.
Ability to effectively manage their case load and assist in handling and resolving escalation cases.
If modifications/customisations are required, either to processes, Power Platform solutions or to the Dynamics 365 CE application, the D365 Senior Support Analyst should facilitate the customer's decision-making process and develop the functional design document that will drive the development process.
Technical requirements:
Design, create and configure Dynamics 365 CE / Power Platform solutions implementing ‘low code, no code' approach.
Dynamics 365 CE/CRM product experience on the following: Sales - (Lead / Opportunity / Quote / Order / Invoice).
Marketing and campaigns ▪ Including Add-ons e.g., Click Dimensions/Mailchimp/Microsoft Dynamics Marketing).
Service and Case management including SLAs and Entitlements.
Custom ISV/xRM solutions using Dynamics 365 and Power Platform.
Entity Design and Entity Relationship modelling implementing multiple relationship types.
Model Driven App Form Design.
Business Process Flows spanning multiple entities and implementing branching logic.
Classic Dynamics 365 CE Workflows, including various trigger events and complex conditional logic.
Dynamics 365 CE Dashboards including a combination of charts and list views.
o Reporting using both the Dynamics 365 report wizard and able to identify where SQL Server Reporting Services (SSRS) reports may be used.
Model Driven Apps containing multiple system components.
Ribbon Customisation.
Where appropriate can implement complex field types (Rollup / Calculated / Customer).
Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security.
Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE.
Understands and identifies the point at which requirements are more effectively met using custom plugins / workflow assemblies and can articulate those requirements to the relevant colleagues.
Ability to extend solutions using complimentary Office 365 / Power Platform technologies such as: Power Platform ▪ Power Automate - Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions.
▪ Power Bi - Understands the key concepts when this technology may be implemented to support an overall deployment.
Can modify existing Power Bi reports to meet customer needs.
DevOps - Understands how a standard Dynamics 365 CE development cycle works and can use DevOps tasks / user stories / sprints to manage deployment contents.
Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate review.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy.
Please visit our website to see Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy. ....Read more...
Type: Permanent Location: Birmingham, England
Salary / Rate: £45000 - £50000 per annum
Posted: 2024-05-17 11:11:01
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Technology Resilience Lead - Disaster Recovery - London
Salary £60-70k - 2 Day per week office based
Bonus Scheme
Technology Resilience Lead required for a leading client based in London.
My client is currently seeking a suitable candidate to Support the capacity and capability of our clients' collective, including their operational entities and subsidiaries, to prepare for, respond to, and rebound from disruptions to our global technology infrastructure and operational environments.
We seek a highly skilled IT professional with expertise in one or more of the following areas: infrastructure, cybersecurity, engineering, testing, and project management.
Your dedication lies in ensuring our clients maintain a robust and resilient technological ecosystem, mitigating risks, and enhancing operational readiness.
Your commitment extends to ensuring the continuity of critical business functions and technology systems despite disruptions or challenges.
Your role entails defining the standards of technology resilience and overseeing the Group-wide Disaster Recovery program.
This program emphasizes testing the resilience, continuity, and recoverability of our critical applications and systems.
Key skills:-Display unwavering dedication to our clients' core values by adhering to our standards of business conduct, ensuring compliance with Group policies and procedures, and setting a precedent through personal example.-Your duties will encompass delineating the criteria for robust technology resilience and overseeing the Group-wide Disaster Recovery program, concentrating on assessing the resilience, continuity, and recoverability of vital applications and systems.-You'll collaborate with Technology Service Owners and broader Group IT and Operating Business teams to facilitate data restoration exercises and execute backups.
This involves maintaining and testing existing backups to uphold data integrity and availability.-Conducting operational assessments of defined Disaster Recovery plans will be part of your responsibilities.
This entails utilizing various methods such as checklists, walk-throughs, tabletop exercises, simulations (parallel or full interrupt), and comprehensive exercises, coordinated with related plans like IT DR plans and crisis management plans.-Furthermore, you'll integrate cybersecurity scenarios, analyse test outcomes, implement lessons learned, and incorporate necessary improvements or corrective actions into IT DR and Cyber Resilience plans.-By conducting post-incident reviews and analysing pre-planned testing outcomes, you'll continuously monitor and assess key performance indicators (KPIs) like recovery time objectives (RTOs) and recovery point objectives (RPOs).
This process aims to continually enhance the efficiency and effectiveness of the disaster recovery program.-Foster a work environment that emphasizes the significance of employees acting with integrity and ethics, aligning with the Group Code of Conduct.-Serve as a subject matter expert, forging trusted partnerships with the business and staying abreast of the latest advancements and innovations in the field.-Assume responsibility for overseeing the implementation of the clients' disaster recovery plan in the event of a crisis, facilitating swift responses to potential disruptions such as cyberattacks or infrastructure damage.-Possessing one of the following certifications is advantageous: CompTIA Network +, CompTIA Security +, CISM, CISSP, or COBIT 5.-Demonstrate a fundamental understanding of frameworks such as NIST CSF, ISO 27001/27002, and COBIT.-Experience in Operational Technology Security, with the ability to identify and address IT and operational vulnerabilities, is preferred.
Interested? Please submit your updated CV to Dean Parkes at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £60000 - £70000 per annum
Posted: 2024-05-16 16:40:54
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UI/UX Designer - Remote/ Bingham - £325/day (Outside IR35)
My client are recruiting for a talented UI/UX Designer to collaborate with their growing team on an exciting software development project.
As a UI/UX Designer, you will work closely with their development team to create intuitive, visually appealing, and user-friendly interfaces for their software applications.
This project involves designing the user experience and interface for a new software solution, ensuring seamless navigation and optimal user engagement.
Responsibilities:
Collaborate with project stakeholders to understand user requirements and business objectives.
Design wireframes, mock-ups, and prototypes for web and mobile applications, considering usability and accessibility principles.
Create user flows, personas, and journey maps to inform the design process and enhance user experience.
Develop interface designs that align with brand guidelines and project specifications.
Conduct usability testing and gather feedback to iteratively improve design solutions.
Work closely with developers to ensure accurate implementation of design elements and user interactions.
Provide ongoing support and maintenance for design assets throughout the project lifecycle.
Requirements and Skills:
Proven experience as a UI/UX Designer or similar role, with a strong portfolio showcasing your design work.
Proficiency in design tools such as Sketch, Adobe XD, Figma, or InVision.
Understanding of design principles, typography, color theory, and layout techniques.
Knowledge of user research methodologies and usability testing processes.
Ability to communicate design concepts effectively and collaborate with cross-functional teams.
Strong problem-solving skills and attention to detail.
Time management skills and the ability to meet project deadlines.
Bachelor's degree in graphic design, Interaction Design, or a related field (preferred but not required).
Interested? Please submit your updated CV to Josh Horne at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy.
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Type: Contract Location: Bingham, England
Duration: 3 months
Salary / Rate: £300 - £325 per day + Plus flexible working opportunities.
Posted: 2024-05-15 16:12:38
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Business Analyst - Walsall/Hybrid Business Analyst required for a leading client based down in Brownhills, Walsall.
My client is currently seeking a Business Analyst to come on board to gain insight into business processes and requirements, and devise systems for enhancing these processes.
Develop functional specifications intended for utilisation by either the internal development team or third-party suppliers. Key skills and Responsibilities:Analyses and comprehends business processes, requirements, data inputs, and structures to aid in designing improved systems.Conducts interviews with stakeholders to gather information on requirements, dependencies, and priorities.Assists in generating functional specifications for either the in-house development team or external vendors.Proven experience in developing specifications for Business, Data and IT systems as well as creating Agile stories.Facilitates the extraction of functional requirements and specifications through design documentation for the project team.Provides support in story development, refinement, and estimation for the development team.Manages the deployment of new systems and workflows.Organises training sessions and workshops to educate relevant teams.Ensures the compliance of new systems with necessary security and audit standards.Proposes enhancements to production workflows and documents process flows.Adept at process mappingProficient in both software and hardware aspects of ITSkilled in handling database-driven systemsStrong communication abilities, both in writing and speakingEffective facilitation skills Salary:My client are offering a salary of between £30,000 - £35,000 depending on experience.
They are also offering a range of excellent benefits including work-from-home opportunities. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate review.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy. ....Read more...
Type: Permanent Location: Walsall, England
Salary / Rate: £30000 - £35000 per annum
Posted: 2024-05-02 13:58:41
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Technical Business Analyst - Data - Walsall
Technical Business Analyst required for a leading client based in Walsall.
My client is currently seeking a Technical Business Analyst with a passion for Solution Design.
In this role, you will collaborate closely with stakeholders across various departments to understand business requirements, translate them into technical specifications, and design innovative solutions that meet our clients' needs.
Your expertise in both business analysis and technical acumen will be essential in driving the success of our projects and initiatives.
Key sills , Strong Business Analysis experience , Extensive Data experience, Experience using systems such as Supply Management System, EPOS Systems and Warehouse Management Systems.
, Excellent communication skills with the ability to effectively collaborate with stakeholders at all levels., Solid understanding of system architecture, databases, APIs, and integration techniques., Familiarity with tools and technologies commonly used in Solution Design, such as UML, BPMN, ER diagrams, and wireframing tools., Work closely with business stakeholders to gather and analyse requirements, understand business processes, and identify opportunities for improvement., Translate business requirements into detailed technical specifications, ensuring alignment with project objectives and constraints., Collaborate with cross-functional teams including developers, architects, and project managers to design comprehensive solutions that address business challenges and deliver tangible value., Conduct feasibility studies, impact assessments, and risk analysis to evaluate potential solutions and inform decision-making., Develop prototypes, wireframes, and mock-ups to visualize solution concepts and facilitate stakeholder review and feedback, Define and document system workflows, data flows, and user stories to guide development and implementation efforts., Provide ongoing support and guidance to development teams throughout the project lifecycle, clarifying requirements, resolving issues, and ensuring successful delivery., Stay informed about emerging technologies, industry trends, and best practices in Solution Design, and actively contribute to continuous improvement initiatives within the organization.
Salary:My client are offering a salary of £40,000 depending on experience.
They are also offering a range of excellent benefits including work-from-home opportunities.
Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate review.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy.
Please visit our website to see Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy. ....Read more...
Type: Permanent Location: Walsall, England
Salary / Rate: £35000 - £40000 per annum
Posted: 2024-05-02 11:21:10
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Technical Business Analyst - Data - Walsall
Technical Business Analyst required for a leading client based in Walsall.
My client is currently seeking a Technical Business Analyst with a passion for Solution Design.
In this role, you will collaborate closely with stakeholders across various departments to understand business requirements, translate them into technical specifications, and design innovative solutions that meet our clients' needs.
Your expertise in both business analysis and technical acumen will be essential in driving the success of our projects and initiatives.
Key skills:
, Strong Business Analysis experience , Extensive Data experience, Experience using systems such as Supply Management System, EPOS Systems and Warehouse Management Systems.
, Excellent communication skills with the ability to effectively collaborate with stakeholders at all levels., Solid understanding of system architecture, databases, APIs, and integration techniques., Familiarity with tools and technologies commonly used in Solution Design, such as UML, BPMN, ER diagrams, and wireframing tools., Work closely with business stakeholders to gather and analyse requirements, understand business processes, and identify opportunities for improvement., Translate business requirements into detailed technical specifications, ensuring alignment with project objectives and constraints., Collaborate with cross-functional teams including developers, architects, and project managers to design comprehensive solutions that address business challenges and deliver tangible value., Conduct feasibility studies, impact assessments, and risk analysis to evaluate potential solutions and inform decision-making., Develop prototypes, wireframes, and mock-ups to visualize solution concepts and facilitate stakeholder review and feedback, Define and document system workflows, data flows, and user stories to guide development and implementation efforts., Provide ongoing support and guidance to development teams throughout the project lifecycle, clarifying requirements, resolving issues, and ensuring successful delivery., Stay informed about emerging technologies, industry trends, and best practices in Solution Design, and actively contribute to continuous improvement initiatives within the organization.
Salary:My client are offering a salary of £40,000 depending on experience.
They are also offering a range of excellent benefits including work-from-home opportunities.
Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate review.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy.
Please visit our website to see Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy. ....Read more...
Type: Permanent Location: Walsall, England
Salary / Rate: £35000 - £40000 per annum
Posted: 2024-04-25 11:30:24
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Head of Data Engineering
The Head of Data will be a strategic leader responsible for overseeing all aspects of data management, analytics, and governance within the organisation.
This individual will play a critical role in driving data-driven decision-making processes, optimising data infrastructure, and ensuring the integrity, security, and accessibility of data assets.
The ideal candidate will possess strong leadership skills, deep technical expertise in data management and analytics, and a proven track record of implementing innovative data strategies to support business objectives.
Key Responsibilities:
Strategic Leadership: Lead the development and execution of the organisation's data strategy, aligning it with business goals and objectives.
Provide strategic direction for the use of data to drive decision-making and improve operational efficiency.
Data Management: Oversee the design, implementation, and maintenance of robust data management systems and processes, including data acquisition, storage, integration, quality assurance, and lifecycle management.
Data Analytics: Drive the development and implementation of advanced analytics initiatives to extract insights from data, identify trends, and support predictive modelling and forecasting.
Collaborate with business stakeholders to understand their analytical needs and develop solutions to address them.
Data Governance: Establish and enforce data governance policies, standards, and best practices to ensure the accuracy, consistency, security, and privacy of data across the organization.
Develop data quality metrics and monitor compliance with regulatory requirements.
Data Architecture: Define and maintain the organization's data architecture, including data models, schemas, and taxonomies.
Evaluate and select appropriate technologies and tools to support data management, analytics, and visualization requirements.
Team Leadership: Build and lead a high-performing team of data professionals, including data engineers, analysts, scientists, and governance specialists.
Provide mentorship, coaching, and professional development opportunities to foster a culture of continuous learning and growth.
Cross-Functional Collaboration: Collaborate closely with other departments, including IT, finance, marketing, operations, and product development, to understand their data needs and priorities.
Partner with business leaders to develop data-driven solutions that drive value and competitive advantage.
Vendor Management: Evaluate and manage relationships with third-party data vendors, software providers, and consultants to ensure the successful implementation of data-related projects and initiatives.
Negotiate contracts, oversee vendor performance, and assess emerging technologies and trends in the data management space.
Qualifications:
Bachelor's degree in computer science, engineering, mathematics, statistics, or a related field; advanced degree (e.g., MBA, MS, or PhD) preferred.
10+ years of experience in data management, analytics, and business intelligence, with at least 5 years in a leadership role.
Proven track record of developing and implementing data strategies that drive business growth and innovation.
Deep understanding of data governance principles, regulatory compliance requirements (e.g., GDPR, CCPA), and industry best practices.
Strong technical proficiency in data modelling, SQL, ETL tools, data visualization tools (e.g., Tableau, Power BI), and advanced analytics techniques (e.g., machine learning, predictive modelling).
Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
Demonstrated experience in managing cross-functional teams and driving cultural change towards a data-driven mindset.
Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage multiple projects and initiatives.
Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy.
Please see our website for Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
....Read more...
Type: Permanent Location: Ashford, England
Salary / Rate: £80000 - £90000 per annum
Posted: 2024-04-11 16:37:28
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Project Manager - Business Change - Walsall
Project Manager required for a leading organisation based in Walsall.
You will be required to manage the end-to-end project lifecycle, whilst collaborating closely with cross-functional teams to define project scope, objectives, and requirements.
Key Responsibilities include:
Develop business change project plans, schedules, and resource allocations to drive project execution and monitor progress effectively.
Proactively identify risks, issues, and dependencies, and implement mitigation strategies to minimize project disruptions.
Proven experience in business change project management.
Strong understanding of system transformation, with the ability to translate business requirements into technical solutions.
Proficient in project management methodologies such as Agile, Scrum, or Waterfall, with the ability to adapt to evolving project needs and priorities.
Excellent leadership, communication, and stakeholder management skills, with the ability to influence and engage diverse audiences at all levels.
Certification in project management (e.g., PMP, PRINCE2) and familiarity with cloud-based platforms (e.g., Azure) would be advantageous.
Key Skills required include:
Excellent Project Management skills.
Prince 2 or similar qualification.
Excellent understanding of Project Management methodologies.
Excellent overall IT knowledge.
Strong Analytical/ communication/ organisational skills.
Salary:
My client are offering a salary of between £45,000 - £50,000 depending on experience.
They are also offering a range of excellent benefits including work-from-home opportunities.
Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate review.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy.
Please visit our website to see Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
....Read more...
Type: Permanent Location: Walsall, England
Salary / Rate: £40000 - £50000 per annum
Posted: 2024-04-11 15:13:35
