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Responsibilities:
Provide appropriate technical support, help and advice to staff and students.
Escalating IT Issues initially to the Senior IT Services Technician in a timely manner
Ensure tasks are logged on the IT Helpdesk and are processed in an effective, efficient and timely manner
Diagnosing and resolving 1st line issues
Provide AV support including filming, video editing & equipment setups
Setting up new PCs, Laptops, iPads and installing software
Maintain the digital signage across the college as required
Manage day-to-day email tasks such as creating alias', mailboxes and distribution groups.
Managing user accounts and permissions on network resources
Maintaining printers and consumables, logging any issues, and orders where required.
Ensure IT equipment and resources are available to staff and students when required.
Regularly check the IT Suites
Log repairs and warranty claims
Maintaining an up-to-date Asset Register for all computer hardware and software
Performing basic administrative support duties, as required, to meet specific operational objectives
Providing assistance to the Head of IT Services when required
Providing support and knowledge transfer to the other members of the IT Services Team if applicable.
Ensuring that a high level of customer service and support is provided to all stake holders
Skills Required
Proficient in Windows Operating Systems & Microsoft Office including Office 365
Hardware maintenance
Configuration and installation of software packages ....Read more...
Type: Permanent Location: St. Albans, England
Start: Asap
Duration: 18 months
Salary / Rate: Up to £15000 per annum
Posted: 2024-10-16 11:22:17
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1st Line Support Technician
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Location: Orpington
Salary: £25,000 - £30,000 per annum
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Are you an IT Professional looking for an exciting new role?
About the company
Our Client is a growing MSP with well known clients in various sectors such as the health and finance.
Position Overview
As a member of the Service Delivery Team, you will serve as the primary point of contact for customers seeking technical support with their daily operations.
Responsibilities
, Receive and handle email, telephone, and walk-up requests for service, from internal and external customers, following agreed procedures.
, Providing guidance to clients/customers and resolving complex fault tickets within SLA.
, Conducting desktop and network troubleshooting/fault finding.
, Acting as a WiFi administrator and handling WiFi troubleshooting.
, Understanding and gathering customer requirements over telephone/Teams meetings.
, Liaising with vendors to resolve queries.
Candidate Requirements
Essential Skills and personal qualities
, At least 1 years of experience in a similar role.
, Enthusiastic about IT with excellent written, verbal, and interpersonal skills.
, Proficient technical knowledge: Win10, Win11, Google Workspace, Cloud WiFi platforms, Mac OS, networking, Windows Servers, Office 365/SharePoint.
, Strong communicator, people-oriented, and eager to help solve client problems.
, Able to multitask, manage tight timelines, and deliverables.
, Prioritise tasks and work in an organised manner.
, Work effectively under pressure with a dynamic workload.
, Detail-oriented and able to think creatively, challenging the status quo when necessary.
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
Type: Permanent Location: Orpington, England
Start: ASAP
Salary / Rate: £25000 - £30000 per annum
Posted: 2024-10-16 11:22:07
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Responsibilities
,Keeping website updated with our / suppliers products and pricing as well as uploading new products
,Keyword research/ Google Analytics
,Help support back end and front end of website
,Marketing campaigns
,Creating engaging blog posts
,Market research on products
,Assisting with producing promotional information, including leaflets and company brochures
,Dealing with customer enquiries over the phone and face to face
,Ordering products and negotiating with suppliers
,Preparing quotations
,Assisting with product videos for YouTube
,Offer suggestions to streamline processes, be innovative
,Processing sales orders and website order on the day of request
,Arranging couriers
,Gaining the technical knowledge required to deliver an excellent service to all customers
Requirements
,PC / IT literate
,Knowledge of HTML, SEO, CSS would be advantageous
,Great verbal and written communications skills (Min Grade C/ Level 4 in English & Maths)
,Flair for descriptive / creative writing
,Significant experience with the use of social media
,Professional & courteous manner
,Attention to detail and accuracy
,Confident and outgoing team player
,Quick learner
....Read more...
Type: Permanent Location: New Milton, England
Start: Asap
Duration: 18 months
Salary / Rate: Up to £14000 per annum
Posted: 2024-10-14 14:33:54
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,The Digital Marketing Apprentice will be passionate about all functions of communications and marketing and will help support the delivery of effective communications and marketing activities across the company's social media accounts.
You will assist with developing digital marketing campaigns, updating client's social media channels, websites and writing engaging content for all platforms including, online, offline and print.
The role will also provide a range of administrative support services which may include telephone support, organising diaries, managing correspondence, postal services and ensuring all internal online platforms are kept up to date.
,Supporting office manager in creating and delivering engaging communications activity and marketing projects across all social media channels.
,Assisting in creating engaging content for our social media accounts, website, and other relevant platforms.
,Supporting with marketing activities such as Search Engine Optimisation.
,Maintain and improve our website, actively monitoring visits to transition into leads.
,Reporting on the effectiveness of all campaigns using relevant monitoring tools and analytics, use insights to improve on future campaigns.
,Dealing with client enquiries in a friendly and professional manner ensuring a high level of customer service is delivered.
Both on the phone and in person.
,Work co-operatively with colleagues to ensure that the team operates consistently and effectively by providing general administrative support
,Undertaking such other duties that may be required from time to time
,Supporting office manager in creating and editing engaging videos/reels etc to be used across our social media platforms
,Confident in building good relationships with colleagues and Clients
Planning and organising
,Timekeeping and punctuality in line with company policy
,With direction and support from the Office Manager completing tasks in a timely manner
,The ability to prioritise own workload in line with company procedures
You will learn about the business as a whole and supply chain.
You will learn in depth knowledge of how businesses utilise all social media channels to promote the business and gain exposure and sales.
,Have a cheerful and optimistic attitude to work.
,Be accountable for your own actions, standard of work and behaviour.
,Adaptable in your approach and behaviour, and respond positively to change.
,Ability to build relationships and rapport with colleagues, clients, and suppliers.
,A commitment to self-development.
,Be adaptable in approach and behaviour, and respond positively to change.
,A good team player who builds positive relationships across the business/clients and suppliers.
,The post holder must have an interest in improving quality.
,Abide by our employment policies and procedures.
....Read more...
Type: Permanent Location: Christchurch, England
Start: Asap
Duration: 18 months
Salary / Rate: Up to £13000 per annum
Posted: 2024-10-14 14:33:43
