Service Coordinator
Banbury | Up to £27,603 + benefits | Hybrid working
We're recruiting for a Service Coordinator to join a busy service department within a well-established, global organisation based in Banbury
This is a great opportunity for someone with experience in customer service, service coordination, scheduling or a busy administrative environment who enjoys taking ownership, juggling priorities and making sure customers are kept informed every step of the way
The role
As Service Coordinator, you'll be an important link between customers, Field Service Engineers and internal teams, ensuring work is scheduled efficiently, queries are resolved and customers receive a consistently high level of service
You'll take ownership of service requests from initial contact through to completion, keeping customers updated and making sure the information behind each job is accurate and up to date
What you'll be doing
Handling customer enquiries by telephone and email
Scheduling for Field Service Engineers in line with customer requirements and response times
Providing proactive updates to customers on service progress and planned work
Managing service requests and ensuring CRM records are accurate and up to date
Creating and managing cost estimates and following up outstanding approvals
Processing spare parts orders for approved work
Monitoring open orders and work in progress to keep jobs moving through to completion
Investigating invoice queries and arranging supporting credit paperwork where required
Following up purchase orders, payments and outstanding cost estimates
Working closely with engineers and internal departments to resolve issues
Taking ownership of customer queries and complaints through to resolution
What we're looking for
You'll already have experience within customer service, service coordination, scheduling, order processing or a busy administration role where you've had to manage multiple tasks and priorities.
We're particularly looking for someone who:
Is highly organised and comfortable managing a busy workload
Can prioritise and stay calm when things get pressured
Enjoys speaking with customers and building good relationships
Takes ownership rather than waiting to be told what needs doing
Has excellent attention to detail and accuracy
Is confident using IT systems, Microsoft Office and ideally a CRM
Communicates confidently by phone and email
Works well as part of a collaborative team
Is proactive, dependable and happy to get stuck in
Experience with SAP or Microsoft Dynamics CRM would be useful but isn't essential
What's in it for you?
Salary up to £27,603
Hours: 37.5 hours per week (Monday to Friday, 8:30 AM - 5 PM)
Hybrid Working Model (2 days working from home)
Holidays: 26 days plus bank holidays
Training: Comprehensive training and onboarding
Benefits: Progression opportunities, volunteer days, pension scheme, end-of-year discretionary bonus, Private medical healthcare, critical illness cover, sick pay, staff discounts, social events, and more!
If you have experience in customer service or service administration and enjoy a role where you can organise, problem-solve and take ownership from start to finish, we'd love to hear from you.
....Read more...
Type: Permanent Location: Banbury, England
Start: ASAP
Salary / Rate: Up to £27603 per annum + excellent benefits
Posted: 2026-09-29 18:53:52
Customer Relationship Executive - 12 Month Maternity Cover
Banbury | Up to £27,000 | Hybrid working | Monday-Friday
We're looking for a proactive, hardworking Customer Relationship Executive to join a busy and well-established sales support team on a 12-month maternity contract
This is a great opportunity for someone who enjoys being busy, likes taking ownership and gets satisfaction from getting things done.
You'll join a settled team of six who work closely together, supporting some of the company's largest retail and national accounts
You'll have responsibility for your own customer accounts, managing everything from orders and stock availability through to deliveries, returns and queries.
There are natural peaks and troughs, so you'll need to be comfortable working at pace, prioritising your workload and keeping on top of plenty of moving parts
What you'll be doing
Managing your own portfolio of retail and national customer accounts
Processing orders and managing them through to delivery
Providing quotations and responding to pricing, stock and delivery enquiries
Keeping customers proactively updated on orders, delays and availability
Resolving customer queries, returns, credits and delivery issues
Building strong relationships with customers and internal sales teams
Liaising with logistics, inventory, finance and other internal departments
Taking ownership of issues and seeing them through to resolution
What we're looking for
Previous customer service experience within an order processing, sales support or customer account environment
A strong work ethic and someone who genuinely enjoys being busy
Confident managing a varied workload and working under pressure
Excellent communication and relationship-building skills
Good attention to detail and a naturally organised approach
Proactive, dependable and happy to take ownership
Comfortable working independently as well as being part of a close-knit team
What's in it for you?
You'll be joining a market-leading international business and a genuinely settled, supportive team.
Although initially a 12-month maternity contract, there may be opportunities to explore permanent roles within the wider business for the right person
Starting salary: up to £27,000 per annum
Hours: 37.5 hours per week (Monday to Friday, 8:30 AM - 5 PM)
Hybrid Working Model (2 days working from home)
Holidays: 26 days plus bank holidays
Training: Comprehensive training and onboarding
Benefits: Progression opportunities, volunteer days, pension scheme, end-of-year discretionary bonus, Private medical healthcare, critical illness cover, sick pay, staff discounts, social events, and more!
If you're an experienced customer service professional with a background in order processing and customer account support, who enjoys taking ownership, building relationships and working as part of a busy team, we'd love to hear from you.
....Read more...
Type: Permanent Location: Banbury, England
Start: ASAP
Salary / Rate: Up to £27000 per annum + excellent benefits
Posted: 2026-09-29 18:36:38
