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Senior Customer Service Executive
Location: Wokingham,Berkshire
Salary: Circa £13 per hour + Excellent Benefits
Job Type: 3-Month Fixed Term Contract (FTC)
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.
Responsibilities:
* Maintain regular liaison with workshop logistics and various departments to keep customers informed.
* Timely generation and processing of quotes according to departmental targets.
* Prepare and conduct regular status reports and communication for top clients, adapting the frequency as per agreements.
* Serve as a crucial point of contact for customer queries across multiple channels, striving to exceed expectations.
* Collaborating with the supply chain team for necessary parts.
* Coordinate departmental email management, quote generation, and task distribution, especially in team leaders absence.
* Oversee critical customer accounts, ensuring exceptional service levels are maintained.
* Serve as the primary contact for colleagues when the CSM and TL are unavailable.
* Conduct a minimum number of customer visits annually.
* Provide mentorship and support to newer team members, promoting knowledge sharing and collaborative growth.
Requirements:
* Previously worked as a Customer Service Executive or in a similar role.
* Possess 1-2 years of experience in a similar customer service role.
* Capable of overseeing AOGs from start to finish.
* Ability to report customer progress and pinpoint pain areas for resolution.
* Computer skills including Microsoft Office.
* Exceptional attention to detail and numerical accuracy.
* Strong communication and numeracy skills
* Demonstrated ability to prioritise tasks and manage ones workload effectively.
* Self-driven with a keenness to acquire new skills and work independently.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Customer Service Advisor, Customer Service Executive, Customer Service, Operations, Administrator, Customer Service Adviser, Business Administrator, Customer Service, Operations Executive
....Read more...
Type: Permanent Location: Wokingham, England
Start:
Duration:
Salary / Rate: £13 - £13 Per Hour
Posted: 2024-04-03 23:35:02
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Customer Service Team Leader
Job Description
Gloucestershire County Council are seeking a highly motivated and experienced individual to join their team as a Team Leader within the Adult Social Care Customer Services Team.
As a Team Leader, you will play a critical role in overseeing the day-to-day operations of the department, ensuring a high level of service delivery and effective management of resources.
You will need to demonstrate excellent line management skills, exhibit leadership behaviours, foster a positive working environment and promote continuous development.
Responsibilities
Monitor and manage demand, ensuring appropriate allocation of resources to meet the needs of the business.
Ensure that the service is compliant with relevant standards, legislation, quality assurance frameworks, taking a proactive approach in maintaining and enhancing service delivery.
Have excellent communication skills to effectively liaise with internal, external stakeholders ensuring clear and concise communication flow.
Provide guidance and support to team members, including coaching, mentoring, and training.
Manage and motivate a team of customer service representatives to achieve performance targets and KPIs.
Requirements
Minimum of 3 years of experience in a similar role.
Excellent line management skills.
Proven track record of achieving performance targets and KPIs.
Strong communication and interpersonal skills.
Ability to work well under pressure and manage conflicting priorities.
If you are a dedicated professional looking to make a real difference to vulnerable adults within Gloucestershire, then this is an excellent opportunity for you.
Apply now with your CV.
....Read more...
Type: Contract Location: Gloucester, England
Start: ASAP
Duration: 6 months
Salary / Rate: Up to £23 per hour
Posted: 2024-04-03 20:34:59
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Adult Social Care (ASC) Customer Service Team Leader - Gloucestershire£18.06 per hourContract – Full TimeDuties/Responsibilities:The role of the Adult Social Care Customer Service Team Leader is to lead and manage a team within both corporate and ASC customer services to deliver an efficient, accurate and consistent level of customer service, ensuring that appropriate service delivery standards and procedures are implemented and maintained.This is what we need you to do:
Provide effective leadership and management to the Customer Service team for which you are responsible, by the recruitment, mentoring and management (including performance management, appraisal reviews etc.) of the staff reporting to the post, in accordance with the the organisation’s policy and procedures.Planning and monitoring the provision of Customer Services delivery for the service area.Deal with urgent and escalated queries and resolving customer concerns and informal complaints in line with the Corporate Complaints Policy.To carry out projects as required.Support the allocation of work within the team in response to customer contact demands.Contribute to and support the development of the current customer service team practice and processes.Undertake other duties related to the work of the organisations, as may be assigned, that are consistent with the nature of the job and its level of responsibility.
To find out more information please contact Abbie at abbiek@4recruitmentservices.comRecruitment is done in line with safe recruitment practices.
We are an equal opportunity agency. ....Read more...
Type: Contract Location: Gloucestershire, England
Salary / Rate: £18.06 - 18.06 per hour
Posted: 2024-04-03 16:04:14
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The Role
Customer Service Advisor - Wigan - - Full-Time (40 hours per week) - £23,795.20 per annum
We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service
You will join a team that takes a real pride in what they do.
They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You"ll get given every chance to progress within a company that invests in its people.
We celebrate individuality, and reward and recognise employees who go beyond the plate.
Could you bring your spark to our Team? Here's what you need to know before applying:
Your key duties will include:
- Serving customers ensuring they receive an easy and seamless tailored experience over the telephone taking inbound calls.
- You will provide exceptional customer service via telephone and email
- Working on the live webchat to help and support our customer issues
- Being informed about services and helping customers with natural service
So, could you be the Ideal Candidate?
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for the customers?
Do you have a desire to succeed in your role?
We are looking for an excellent team player with great communication skills.
You will be someone who possesses the skills to work under pressure.
So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today.
We'd love to hear from you.
We'll ensure you are rewarded for all of your hard work, which is why we offer a competitive benefits package.
This includes but is not limited to:
- 40 Hours working 5 days over 7 days
- £23,795.20 per annum
- Full Uniform
- Training and development
- Company Pension
- Employee discount scheme
- Once monthly free lunch and free parking. ....Read more...
Type: Permanent Location: Wigan,England
Start: 03/04/2024
Salary / Rate: £23,795.20 per annum
Posted: 2024-04-03 15:55:04
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The Role
Processing Centre Administrator Dingwall - £23,795.20 per annum - 40 hours per week.
Do you have a keen eye for detail? Do you have excellent written and verbal communication skills? Do you have the skill to multitask? Are you eager to learn new things? Can you work under pressure?
Are you able to work weekends?
If you answered yes, then this may be the opportunity for you!
Here are some of the Responsibilities of the role, but no limited to;
Reviewing CCTV images of cars parked in violation of local site rules.
Validate Penalty Charge Notices (PCNs) including potential fines versus approved user and exemption lists.
Undertake check-ups of vehicle ownership through the DVLA.
Create and post statutory notification letters to members of the public.
Coordinate of first line appeals and debt recovery to the point of being passed to a third-party stakeholder.
Scan of inbound post from members of the public.
Interpret enabling legislation and codes of practice.
Be the first line for the management of complaints.
Ensure process to apply Discounts and Exemptions are working correctly.
Monitor payment status of Penalty Charge Notices.
Complete Payment Management actions such as Refunds, Transaction Reversals and Redress Payments.
Utilise software programs such as Parkway and FGL.
What youll bring:
- Excellent documentation skills.
- The skill to work in an clerical setting.
- Have a keen eye for detail.
- Excellent written and verbal communication skills.
- The talent to learn new subjects and absorb new info.
- Be eager to acquire new knowledge of computer systems.
- The skill to multitask and adapt to change with minimum supervision.
- Have experience of working in the parking industry is desirable but by no means essential.
*Full accredited training will be provided to all successful candidates
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Are you looking to build a career?
There is opportunity for progression within the role as it's anticipated the Processing Centre will grow over the next 12 months and beyond.
We are looking for candidates that are seeking to develop their skills alongside this anticipated growth.
What we offer you,
- £23,795.20 per annum
- 40 hours per week, working pattern is Mon to Fri but one Saturday every month.
- 5.6 weeks annual leave per annum rising to 6.6 weeks with long service
- Pension scheme
- Employee of the month award scheme
- Employee discount
- Award winning Training and Development
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Dingwall,Scotland
Start: 03/04/2024
Salary / Rate: £23,795.20
Posted: 2024-04-03 15:41:03
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Helpdesk Advisor
Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Helpdesk Advisor.
You will be responsible for providing exceptional customer service by supporting the business's award-winning range products and services.
You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance.
While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided.
Role Responsibilities
First point of contact for all inbound customer calls received into the main support number(s).
Providing day-today support to the end-user base
Escalate unresolved issues to 1st/2nd line support
Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
Ensure excellent customer service
Manage requests for changes
Experience
Excellent customer service skills
Strong desire for a career within IT
Proficient at a basic level using IT hardware e.g., computers & printers
Good admin skills, ensuring key notes are taken and organised accordingly
No experience needed however, you will have good basic IT skills
In return our client is offering a competitive salary of up £22,000 (Hybrid working) ....Read more...
Type: Permanent Location: Harrogate, England
Salary / Rate: £19000 - £22000 per annum
Posted: 2024-04-03 15:30:03
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The Role
Civil Enforcement Officer - Walsall - Part time - 32 Hours - £11.71 per hour - £19,485.44 per annum
Do you hold a full and clean UK driving licence? This is Essential, please do not apply if you do not
Would you enjoy working outdoors?
Do you have good communication skills?
Do you want to make a difference in your local area?
Civil Enforcement Officers walk a beat around an assigned area to ensure the neighborhood stays safe and clean.
What will your duties be?:
- To enforce on-street permitted parking policies and issue Penalty Charge Notices (PCN's) to vehicles in breach of these codes.
- To record, report and take appropriate action on any defects found in street furniture, including signs and road markings, or any suspect vehicles in accordance with local procedure.
- To represent the Company and the Council by promoting good public relation and providing advice and knowledge concerning parking related matters.
- To use your radio and Hand-Held Computer Terminal (HHCT) equipment in a proper manner in accordance with practices.
- To attend when needed judgment hearings to give endorsing information in connection with contested PCNs
- To report all issues and PEN's issued to your supervisor at the end of each shift.
What you will bring:
- Good written and spoken English
- Excellent customer service skills
- A willingness to work outside in all weather conditions
- A smart and professional attitude
You will be working shifts; 3 days out of 7, Monday to Sunday, between 07:00 and 22:00 as per rota.
Our Civil Enforcement Officers are an important part of the local area.
You will be in charge of ensuring that all drivers follow parking rules on public streets and in car parks.
You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!
In return for your hard work, we are offering:
20 days annual leave plus 8 bank holidays (P/T With be Pro rata)
Pension scheme
Uniform provided.
Employee of the Month Award scheme
Discount scheme
Credit for loyal worker's scheme
Training prospects
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential. ....Read more...
Type: Permanent Location: Walsall,England
Start: 03/04/2024
Salary / Rate: £19,485.44 per annum
Posted: 2024-04-03 15:09:02
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Deputy Contract Manager North/ Northwest Full Time - £45,000 per Annum - £4,000 Car Allowance Per Annum
Do you have experience managing commercial contracts?
Are you a self-motivated person who strives for excellence?
Are you client focused with the ability to manage a variety of professional relationships?
If you have a passion for excellence, a knack for managing people and a drive to elevate customer experiences, this is your ticket to an exciting journey!
Come and join our friendly management team at APCOA, working with our Network Rail Contract as our new Deputy Contract Manager.
A valid UK driving license is essential for this role
What you will do
- Support the Contract Manager to achieve budgeted turnover and operating profit on the Network Rail and associated contracts whilst analysing and challenging all expenditure with a view to achieving cost efficiencies
- Deputise for the Contract Manager in their absence and represent the Company in Client and Internal meetings with stakeholders at all levels
Correct areas of underperformance through reviewing and implementing new processes and procedures where appropriate.
- Plan and direct all operations to ensure compliance with standard operating procedures and the requirements of each contract.
- Direct data gathering, auditing and analysis to measure the performance of contracts as well as compliance and review of competitor activity.
- Maintain prudent control over all expenditure as well as develop, complete and present budgets.
- Attend regular meetings to build excellent, robust and beneficial relationships with a variety of internal and external stakeholders including clients, suppliers and internal support services.
- Develop, implement and deliver Commercial Plans to maximise core and non-core car park revenues to benefit commercial performance.
- Correct areas of underperformance through reviewing and implementing new processes and procedures where appropriate.
- Monitor, react to and create commercial opportunities within your Area.
What you will bring
- Previous experience in a similar client facing role.
- Full UK driving license.
- Excellent inter-personal skills with ability to build and support relationships at all levels.
- Experience in budget and performance management.
- Experience in client facing roles.
In return for your experience and expertise, you will be offered a competitive package consisting of basic salary, car allowance, entry to the bonus scheme, pension contributions and more!
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
This is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: North West England,England
Start: 03/04/2024
Salary / Rate: £45,000
Posted: 2024-04-03 12:52:03
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Account Manager/Contract Manager
Southeast - 1 Year Fixed Term maternity cover
£40,000 Per Annum
Are you an experienced Contract Manager?
Are you Client & Customer focussed?
Do you have a drive to lead projects?
If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is an exciting opportunity for you!
You will be responsible for leading, developing and managing one of our prestigious contracts to ensure the commercial expectations are achieved and future commercial and service provision opportunities are maximised.
What Youll Do
- Develop and maintain a full understanding of the clients vision and aspirations and ensure APCOA are positioned to realise new opportunities to assist our client realise their vision.
- Attend regular meetings to build excellent, robust and beneficial relationships with the clients, suppliers and internal support services.
- Resolve all operational and commercial problems within the scope of the contract and prepare responses within established timeframes to all service complaints and contractual issues raised.
- Constantly improve the usability and customer experience of the registration platforms resulting in improved compliance with the our processes.
- Direct data gathering, auditing and analysis for measuring the performance of the contract and compliance to operating procedures and review competitor activity.
- Attend regular meetings to build excellent, robust and beneficial relationships with the clients, suppliers and internal support services.
- Correct areas of underperformance through reviewing and implementing new processes and procedures where appropriate.
The ideal candidate will have a background of Management experience and a thorough understanding of contract processes.
What youll Bring
- 2-3 Years of Account/Contract Management experience.
- Exceptional relationship management skills with clients, suppliers, and internal teams.
- Excellent communication and interpersonal skills
- Proven self-starter with excellent problem-solving skills
Whats on offer
Up to £40K per annum
33 days holiday (including 8 Bank holidays)
Health cover included
Competitive Pension package
Ongoing Training and Development
Employee discount scheme
Do you think you could be the right person for this role? Is this the next opportunity you are looking for? We want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Uxbridge,England
Start: 03/04/2024
Salary / Rate: £40,000
Posted: 2024-04-03 12:16:03
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Luton Airport Team Leader Full Time - 4 on 4 off 2 days, 2 nights 12 hours shift- £28,674.00 Per Annum
Are you a Leader?
Do you have a knack for managing people?
Are you a self motivated individual?
If you have a passion for excellence, a knack for managing people and a drive to elevate customer experiences, this is your ticket to an exciting journey!
Come and join our friendly team based at Luton Airport as one of our next Team Leaders.
42 hours per week, 4 on 4 off working shift pattern, 2 days & 2 nights per week
What youll do
- Monitor and manage the day-to-day operations of Priority Parking, ensuring that all dockets are filled in correctly and stored with the keys.
Vehicles are retuned and ready in the correct location for customers.
- Ensure customer vehicles are driven and parked in a safe manner to and from allotted area.
- Maintain strong communications and consult daily with the Service Delivery Manager (SDM) and Service Delivery Supervisor (SDS),
- Be the first point of contact for any customer issues or complaints that arise on site.
Carry out first line investigations.
- To comply with company policy and procedures, health and safety law and other relevant legislation
- To support and deputise for the SDS to ensure continuity of the Priority Parking standards and compliance across the operation.
- To organise, manage, and motivate the team on shift across the APCOA operation.
- To ensure all members of staff are following agreed APCOA working practices and operating procedures.
- To induct and train new members joining the team and carry out ongoing devolvement and training of all team members.
To monitor the performance of staff and ensure delivery of allocated tasks.
- To always protect the assets and revenues of APCOA Parking UK Ltd
- To complete shift handover forms between outgoing and incoming crews
- Always adhere to Health & Safety requirements and best practice.
- To ensure that all incidents are recorded thoroughly and accurately in the appropriate incident reporting tool, with any action follow up actions also being dutifully recorded.
- To ensure that all staff conform to uniform regulations as instructed by the company.
What Youll Bring
- You will have experience of managing a team
- You will always be smart and professional
- You will have excellent inter-personal skills with the ability to build relationships at all levels.
- You will be self-motivated, pro-active nature (Including self-development)
- You will be able to prioritise and multitask.
- You will have the ability to manage and motivate.
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
This is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Luton,England
Start: 03/04/2024
Salary / Rate: £28,674.00
Posted: 2024-04-03 10:42:10
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Job Title: Customer Care Adviser
Work Location: - London E20 (hybrid)
Contract Type: Temporary
Weekly Hours: 35 Hours per week
We are currently recruiting for a Customer Care Adviser.
The successful candidate will be responsible for providing a positive customer experience and resolving a broad range of enquiries at the first point of contact.
They will also liaise with external agencies and stakeholders, as well as other members of staff, where enquiries cannot be resolved within the contact centre.
Key responsibilities
Deal with a wide range of enquiries in accordance with established processes, procedures and policies with internal and external contacts in person, by phone, email and letter in order to provide an excellent customer experience and resolution at first point of contact.
Arrange appointments or pass details on to other members of staff, where enquiries cannot be resolved within the contact centre.
Liaise with external agencies and stakeholders about the good management of estate services.
Provide a professional front line service to customers through various channels of communication.
Contact customers to make appointments so that trades people can access properties and repairs can be carried out.
Record information appropriately relating to enquiries, transactions and survey results in accordance with established processes, procedures and policies.
Raise Purchase Orders and payment requests, using Finance systems for invoice payments.
Ensure that all information recorded on the systems is up-to-date, professional, factual and readily understood by others.
Obtain information on behalf of customers from other departments to enable clear and comprehensive responses to be provided.
Support preparation of letters, newsletters and other communications to residents, as required.
Ensure customers are kept informed of any delays in delivering a service and of the reasons for these delays, and the action being taken to minimise delays and restore service delivery.
Ensure all information and advice provided to customers is clear, in accordance with policies, procedures and service standards, and takes into account the individual customer's circumstances.
Update customer information as a matter of course and when finding data errors in any systems, take personal responsibility for ensuring the necessary corrective action is carried out.
Comply with all aspects of the organisation's Health & Safety Policy, ensuring that any potential risk or breach is reported to the Team Leader.
Essential Criteria
Previous experience of working in a customer service environment.
Previous experience of providing front line services to the public and/or residents.
Previous experience of working in a target driven environment.
Previous experience in working at a high level of IT.
Good attention to detail.
Excellent interpersonal and communication skills.
Excellent telephone manner.
Fast learner.
Able to organise and prioritise workload, and meet deadlines.
IT literate, MS Office applications.
Strong oral and written skills.
Positive disposition to change.
Able to work in an agile way.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Stratford, England
Salary / Rate: Up to £15.11 per hour
Posted: 2024-04-03 10:24:54
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The Role
Environmental Enforcement Officer - Bromley - Full-Time - £14.00 per hour / £30,940 per annum
FULL UK DRIVING LICENCE REQUIRED
Do you enjoy working outdoors?
Do you care about the environment, neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.
What will you do?
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.
What will you bring?
- Experience of enforcement work (including security work) preferred
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer:
- £14.00 per hour
- 42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts
- 28 days annual leave includes 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bromley,England
Start: 03/04/2024
Salary / Rate: £30,940 per annum
Posted: 2024-04-03 10:06:03
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Job Title: Contact Centre Manager Hours: Full time - Monday to Friday Type: Fixed term for 12 months covering Maternity Location: Southwark, SE1 Salary : £50,000 Per annum Our client are looking for a Contact centre manager to manage all aspect of the Contact Centre's daily operation and service delivery covering maternity for 12 months managing a team of up to 25 people, you will be pivotal in the overall performance and success of the Customer Experience team You will:
Ensure enquiries from all access channels -calls, email, web portal chatbot and social media are handled and responded to in a timely manner, and in line with our corporate objectives
Be maintaining wait time within the proposed target, delighting customers by offering a first-class service, adhering to Wandles' service offer
Be working with team leaders monitoring calls to assess and improve the quality of staff performance
Develop contact centre academy to centre of excellence.
Be managing poor performance
Develop a culture of resolutions at the first point of contact including complaints handling
Be tracking user feedback, key performance indices and other statistics
Prepare reports and where appropriate making presentations as required
Be working across the organisation to reduce avoidable contact, collaboratively resolving customers enquiries by taking ownership
Be taking responsibility and championing use of all systems including the CRM system (Dynamics) for the frontline and wider organisation
Be communicating service goals so that contact centre staff understand their role
Role modelling values and create a positive working culture
Be setting and meeting performance targets and carrying out periodic 121 and appraisals
Be recruiting and maintaining staffing level to the agreed establishment
Be responsible for training and development of staff, ensuring well rounded knowledge of all frontline service
Be working closely with all stakeholders including IT, telephony service provider, Mears, K&T and other contractors in ensuring operation readiness
What you will need to have:
Proven supervisory experience in the call centre industry, preferably within Social Housing
Proven mentoring, coaching, motivating skills and staff upskilling
Proven experience in introducing a continuous improvement culture, customer satisfaction, putting the customer at the heart of what we do
Excellent communication skills - oral and written skills, people management, innovation, and problem-solving skills
Strong organisational, planning, and analytical skills
Excellent knowledge of MS Office, especially 'Excel' and ILM in Management
Good knowledge of the contact centre, processes, and industry trends
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk ....Read more...
Type: Contract Location: Southwark, England
Start: ASAP
Duration: 12 months FTC
Salary / Rate: Up to £50000.00 per annum
Posted: 2024-04-02 15:56:54
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PCV Bus Driver Aberdeen Airport Full Time 42 Hours per Week - £27,300.00 Per Annum
Are you an experienced PCV Bus driver?
Do you have excellent customer service skills?
Are you a friendly and approachable person?
Do you have a drive to elevate customer care and experiences?
If so, this may be an exciting opportunity for you!
Come and join our friendly team at APCOA and become one of our next PCV Bus Drivers at Aberdeen Airport.
What Youll do
- Drive the Companys vehicles in a safe, legal and professional way.
- Always display the correct destination on the vehicles destination blind
- Keep up to date with road closures, diversions or special events which may affect bus services.
This is done by reading notices, attending briefings, listening to the on-bus radio.
- Always provide a high standard of customer service.
- Give customers on the bus any information that may help them during their journey.
- Always behave in a friendly and professional way to customers and colleagues.
- Recognise and assist with the additional needs of children and vulnerable adults, the elderly, infirm or people with disabilities.
- Check the condition of the vehicle prior to commencing service
- Carrying out the safety walk round check.
Ensuring that any defect in the vehicle or equipment is reported as soon as possible to the right person.
What Youll Bring
- You will have a valid UK Class D PCV Driving License
- You will have a CPC Qualification
- You will have excellent customer service skills
- You will be an experienced PCV Bus Driver
- You will be a strong communicator at all levels.
If you have a passion for excellence and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Aberdeen,Scotland
Start: 02/04/2024
Salary / Rate: £27,300.00
Posted: 2024-04-02 14:22:02
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GRADUATE CUSTOMER SERVICE ADVISOR BLACKBURN UP TO £21K + BENEFITS + PROGRESSION + TRAINING IMMEDIATE INTERVIEWS AVAILABLE
THE OPPORTUNITY:
Get Recruited is partnered with a fantastic industry leading business in Blackburn.
Due to continued expansion and further growth forecast for 2023 they are looking for a Graduate Customer Service Advisor to start their career in the Legal team and benefit from training, development and progression. This is a fantastic opportunity for an individual who is a recent graduate or has some experience or exposure to customer service, administration, accounts or finance who is looking for an opportunity to develop their knowledge and build their career in a rewarding and supportive environment.
GRADUATE CUSTOMER SERVICE ADVISOR WILL INCLUDE:
Preparing documents and correspondence for clients
Managing the logging and storing of confidential client files
Managing diaries of the senior team and booking appointments
Maintaining the online filling system
Handling incoming queries that come into the team over phone and email
Talking clients through processes, costs involved and booking appointments
Preparing files for client appointments
Organising payments and receipts
KEY EXPERIENCE:
Experience within a Customer Service role
Excellent Administrative skills
Degree or equivalent work experience
IT systems savvy with experience of Microsoft Excel desirable
Excellent communication skills
Determined and results focused
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Blackburn, England
Start: ASAP
Salary / Rate: Up to £21000.00 per annum + Training + Development
Posted: 2024-04-02 14:16:57
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Looking for variety within a role where no 2 days are the same? The freedom of being out in the community, working from home and being office based? Then join an empowering charitable organisation in making a difference in the lives of individuals who rely on their services across North Wales. In the Community Navigator role, you will be:
The main link between service users and community support services - providing information, support, and advice about community servicesIdentifying needs and connecting individuals, with non-medical support, signposting and referring to support in the community, in order to improve their health and wellbeingEnhancing access to information and raising awareness of available local support and resourcesDelivering presentations and attending events to promote servicesCompleting administrative tasks and provide monitoring information
Suitable applicants will need:
Experience working within a similar role or healthcare setting Community engagement and networking experience Knowledge of primary care and third-sector organisations and voluntary and statutory sector agencies Strong communication, interpersonal, and problem-solving skills A full UK driving license and access to your transport (essential)Ability to travel around your designated area as required Admin and IT skills with the ability to manage multiple tasks Teamwork and collaboration skills with an empathetic nature
Please note, successful candidates are subject to a satisfactory DBS Check and references What’s on offer:
Enjoy a Fixed-term contract until March 2025 Annual salalry of £24,715.60 Holiday pay, and mileage reimbursement at 45p per mile Full-time or Job Share (35 hours per week) Team environment - working in a small, friendly supportive team Covering areas between Abergele and Colwyn Bay.
Home based with occasional visits to their offices in Denbigh
Don't miss the chance to shape a fulfilling career while making a meaningful impact! Apply today! ....Read more...
Type: Permanent Location: LL22 8HH, Abergele, Conwy, Wales
Start: 29 February 2024
Salary / Rate: £24,715.60 plus benefits
Posted: 2024-04-02 14:04:08
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Utilise your customer service and communication skills in a role that will offer you experience in a new sector and the ability to work from home. Be part of an ambitious organisation that work towards making a difference to people’s lives in this long term assignment! In the Employability Coach role, you will be:
Providing information and advice by a variety of media including telephone and web-based servicesSupporting clients who are seeking employment, training and education helping with application forms, job searches, benefits, and other new opportunities to suit their needsMain point of contact to incoming enquiries and responsible for reception and administration duties too
To be considered for the Employability Coach job you must have:
Administration and ICT skills including Microsoft Office packages Previous experience working within a customer service environment Ability to handle high levels of incoming calls Welsh speaking essential - due to the nature of the organisation An ability to work under pressure, with good time management skills and the ability to meet deadlines
This is a full time, temporary for a period of 6 months starting on a salary of £12.35p/h plus holiday pay, Conwy Ffit corporate discount, weekly pay and more!You'll be working full time, 35 hours per week, Monday to Thursday 9am to 5pm and Friday 9am to 4.30pm.The role does require you to work from home and you will be provided with all the relevant IT equipment, so strong broadband and quiet environment is essential. Please note, this role is subject to DBS certificate being completed. If you have a passion for people and thrive in a customer focused role, then we would love to speak to you today! ....Read more...
Type: Contract Location: LL34 6AT, Wales, United Kingdom
Start: 02 April 2024
Salary / Rate: £12.35 - 12.35 per hour + benefits
Posted: 2024-04-02 13:12:49
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Client Services Co-ordinatorTrafford ParkMon-Fri 08:00-16:30 (37.5 hours)£23,000Client Services Co-ordinatorThe RoleMy client is looking for an experienced Client Services Co-ordinator to join their team.
You will be tasked with supporting their clients through their journey with the company, providing a first-class service. Client Services Co-ordinatorMain Responsibilities
Support client enquiries in a timely manner through both outbound and inbound calls/emails.Accurately maintain the client database, ensuring all client contact is recorded.Process orders using an in house system.Assist with scheduling survey/installation/remedial appointments.Liaise with internal/external customers to ensure a smooth client journey.Perform any ad-hoc duties requested by the management team within the employee’s capabilities.
Client Services Co-ordinatorThe CandidateExcellent listening and communication skills.Confident telephone manner.Executes a high level of attention to detail.Confident using a PC and the ability to multitask.Self-motivated and organised with ability to prioritise own workload.The ability to use own initiative but also know when matters need to be escalated.
Client Services Co-ordinatorKey WordsClient Services, Customer Service, Excel, Microsoft, Inbound Calls, Outbound Calls, Email Winsearch acts as an employment agency for permanent staff.
We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.Please contact adam.lang@winsearch.uk for any further information on this position.View our latest jobs today on our websitehttp://www.winsearch.uk and follow us on LinkedIn.Manh Our clients and their customers come from diverse backgrounds and so do we.
We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise.
This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union.
Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme.
Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications.
For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks ....Read more...
Type: Permanent Location: Trafford Park, Greater Manchester, England
Salary / Rate: £23k per year
Posted: 2024-04-02 10:30:55
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As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues faced by our customers.
You will work closely with our clients to understand their concerns, provide guidance, and deliver effective solutions.
This role requires excellent communication skills, a strong technical background, and a customer-centric approach.
Responsibilities:
Provide technical support to customers via various channels, including phone, email, and chat
Identify trends in customer issues and proactively propose improvements to our products and services
Maintain a high level of customer satisfaction by providing prompt and effective technical assistance
Requirements:
Has worked in or studied the OEM automotive or Motorsport industries and has had some experience of vehicle data analysis, vehicle testing or race data analysis
Proven experience in a technical support or customer-facing role
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
Full clean UK driving licence. ....Read more...
Type: Permanent Location: Buckingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £28000 - £30000 Per Annum None
Posted: 2024-03-28 23:35:02
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Chargé clientèle francophone | Déménager au PortugalD'un naturel curieux et ayant toujours l'envie d'acquérir de nouvelles connaissances, cette offre est faite pour vous.
Rejoignez une équipe d'expert, à Lisbonne, au Portugal, au service d'une entreprise qui face à la recrudescence des tentatives de fraudes aux transactions bancaires, redonne confiances aux utilisateurs en renforçant la prévention et la sécurité.
C'est l'occasion parfaite de développer vos compétences tout en intégrant une équipe chaleureuse et conviviale.Aide à l´installation :, Logement fourni , Aide à l'obtention du numéro de sécurité sociale portugais et l´ouverture d'un compte bancaire.En plus de tout cela, vous recevrez :, Prime de performance , Forfait repas (Carte repas/ticket restaurant) , Contrat à temps plein (40 heures par semaine / Lundi au Vendredi de 7h à 16h) , Formation continue assurée par l'entreprise , Assurance médicale privée , Évolution de carrière , De nombreux autres avantagesQuelles tâches vais-je effectuer ?, Vous serez le premier point de contact des clients et aurez pour but de répondre à leurs clients/demandes par téléphone ou par mail. , Identifier les besoins des clients.Suis-je éligible ?, Passeport européen ou carte d'identité , Français natif/Niveau C2 , Avoir un anglais niveau B2 minimum , Avoir la capacité d'effectuer plusieurs tâches, car vous parlerez aux clients par téléphone et/ou par e-mailsQuelle est la prochaine étape ?Postulez dès maintenant et passez un entretien ! ....Read more...
Type: Permanent Location: Lisbon, Portugal
Start: 17/04/2024
Salary / Rate: €895 - €1000 per month
Posted: 2024-03-28 18:16:58
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Chargé clientèle francophone | Déménager au PortugalD'un naturel curieux et ayant toujours l'envie d'acquérir de nouvelles connaissances, cette offre est faite pour vous.
Rejoignez une équipe d'expert, à Lisbonne, au Portugal, au service d'une entreprise qui face à la recrudescence des tentatives de fraudes aux transactions bancaires, redonne confiances aux utilisateurs en renforçant la prévention et la sécurité.
C'est l'occasion parfaite de développer vos compétences tout en intégrant une équipe chaleureuse et conviviale.Aide à l´installation :, Logement fourni , Aide à l'obtention du numéro de sécurité sociale portugais et l´ouverture d'un compte bancaire.En plus de tout cela, vous recevrez :, Prime de performance , Forfait repas (Carte repas/ticket restaurant) , Contrat à temps plein (40 heures par semaine / Lundi au Vendredi de 7h à 16h) , Formation continue assurée par l'entreprise , Assurance médicale privée , Évolution de carrière , De nombreux autres avantagesQuelles tâches vais-je effectuer ?, Vous serez le premier point de contact des clients et aurez pour but de répondre à leurs clients/demandes par téléphone ou par mail. , Identifier les besoins des clients.Suis-je éligible ?, Passeport européen ou carte d'identité , Français natif/Niveau C2 , Avoir un anglais niveau B2 minimum , Avoir la capacité d'effectuer plusieurs tâches, car vous parlerez aux clients par téléphone et/ou par e-mailsQuelle est la prochaine étape ?Postulez dès maintenant et passez un entretien ! ....Read more...
Type: Permanent Location: Brussels, Belgium
Start: 17/04/2024
Salary / Rate: €895 - €1000 per month
Posted: 2024-03-28 18:14:16
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Chargé clientèle francophone | Déménager au PortugalD'un naturel curieux et ayant toujours l'envie d'acquérir de nouvelles connaissances, cette offre est faite pour vous.
Rejoignez une équipe d'expert, à Lisbonne, au Portugal, au service d'une entreprise qui face à la recrudescence des tentatives de fraudes aux transactions bancaires, redonne confiances aux utilisateurs en renforçant la prévention et la sécurité.
C'est l'occasion parfaite de développer vos compétences tout en intégrant une équipe chaleureuse et conviviale.Aide à l´installation :, Logement fourni , Aide à l'obtention du numéro de sécurité sociale portugais et l´ouverture d'un compte bancaire.En plus de tout cela, vous recevrez :, Prime de performance , Forfait repas (Carte repas/ticket restaurant) , Contrat à temps plein (40 heures par semaine / Lundi au Vendredi de 7h à 16h) , Formation continue assurée par l'entreprise , Assurance médicale privée , Évolution de carrière , De nombreux autres avantagesQuelles tâches vais-je effectuer ?, Vous serez le premier point de contact des clients et aurez pour but de répondre à leurs clients/demandes par téléphone ou par mail. , Identifier les besoins des clients.Suis-je éligible ?, Passeport européen ou carte d'identité , Français natif/Niveau C2 , Avoir un anglais niveau B2 minimum , Avoir la capacité d'effectuer plusieurs tâches, car vous parlerez aux clients par téléphone et/ou par e-mailsQuelle est la prochaine étape ?Postulez dès maintenant et passez un entretien ! ....Read more...
Type: Permanent Location: Paris, France
Start: 17/04/2024
Salary / Rate: €895 - €1000 per month
Posted: 2024-03-28 18:10:31
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This is a permanent opportunity for a Customer Service Co-ordinator to join a family-owned, well-established manufacturer in the Huddersfield area.
Friendly office team, with genuine progression opportunities.
This position would be perfect for anyone looking to develop their career.Key Responsibilities of the Customer Service Co-ordinator:
Deliver exceptional service to clients and customers via phone and email
Order processing
Creating standard and bespoke quotations
Processing service calls
Collaborate with internal teams on a daily basis
Ad Hoc duties as and when required
Customer Service Co-ordinator Working Hours:
Monday to Friday - 9:00am to 5:00pm
Working 37.5 hours per week
Customer Service Co-ordinator Experience:
Previous experience in customer service environment
Exceptional communication and interpersonal skills
Proficiency in utilizing computer systems and software applications
Strong attention to detail, coupled with good organisational abilities
Capability to work independently and collaboratively within a team
What's on offer for the Customer Service Co-ordinator:
Starting salary of £22,500 rising to £24,600 per annum after probationary period
31 days holiday (Including Bank Holidays)
Life Assurance (3 x annual salary)
Pension
Free on-site parking
If you are interested in this position, please click "Apply" or contact Alison Bell at E3 Recruitment on 01484 645 269. ....Read more...
Type: Permanent Location: Huddersfield, England
Start: ASAP
Salary / Rate: £22500.00 - £24600.00 per annum
Posted: 2024-03-28 17:00:56
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The Role
Customer Service advisor : Location - Wigan - 39 Hours per week Salary: £23,028.27
We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service
You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You wiII be given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go above and beyond.
Shift Pattern :
Working 3 days out of 7 - Inclusive of weekends, 1-2 times per month.
3 x 12 hour shifts, have 3 days off and this will repeat. (Will not be 3 set days) Working hours between 8AM - 8PM
1x Hour Lunch, 2x 20 minute break.
So could you be the ideal candidate?
Doyou have a passion for providing outstandingservice,greetingcustomerswithasmile and serving them with pride?
Areyou ablet o take initiative andmakechoicesthatare right for thecustomers?
Do you have a desire to succeed in your role?
Could you bring your spark to our Team? Here's what you need to know before applying:
Your key duties will include:
- You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.
- You will handle inbound email queries from clients and customers.
Advising them how to appeal correctly.
We'll ensure you are rewarded for all of your hard work, which is why we offer a good benefits package.
This includes but is not limited to:
- Full training will be provided
- Chance to learn multiple skills in different sectors of the parking industry.
- Full time employment
- Pension Scheme.
- Hourly wage.
- Free town centre parking
....Read more...
Type: Permanent Location: Wigan,England
Start: 28/03/2024
Salary / Rate: £23,028.75
Posted: 2024-03-28 14:30:15
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The Role
Customer Service advisor : Location - Wigan - 39 Hours per week Salary: £23,028.27
We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service.
You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You wiII be given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go above and beyond.
Shift Pattern :
Working 3 days out of 7 - Inclusive of weekends, 1-2 times per month.
3 x 12 hour shifts, have 3 days off and this will repeat. (Will not be 3 set days) Working hours between 8AM - 8PM
1x Hour Lunch, 2x 20 minute break.
So could you be the ideal candidate?
Do you have a passion for providing great customer service?
Are you able to take initiative and make choices that are right for the customers?
Do you have a desire to succeed in your role?
Could you bring your spark to our Team? Here's what you need to know before applying:
Your key duties will include:
- You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.
- You will handle inbound email queries from clients and customers.
Advising them how to appeal correctly.
We'll ensure you are rewarded for all of your hard work, which is why we offer a good benefits package.
This includes but is not limited to:
- Full training will be provided
- Chance to learn multiple skills in different sectors of the parking industry.
- Full time employment
- Pension Scheme.
- Hourly wage.
- Free town centre parking
....Read more...
Type: Permanent Location: Wigan,England
Start: 28/03/2024
Salary / Rate: £23,028.27
Posted: 2024-03-28 14:23:02
