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The Role
Customer Service advisor : Location - Wigan - 39 Hours per week Salary: £23,028.27
We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service
You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You wiII be given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go above and beyond.
Shift Pattern :
Working 3 days out of 7 - Inclusive of weekends, 1-2 times per month.
3 x 12 hour shifts, have 3 days off and this will repeat. (Will not be 3 set days) Working hours between 8AM - 8PM
1x Hour Lunch, 2x 20 minute break.
So could you be the ideal candidate?
Doyou have a passion for providing outstandingservice,greetingcustomerswithasmile and serving them with pride?
Areyou ablet o take initiative andmakechoicesthatare right for thecustomers?
Do you have a desire to succeed in your role?
Could you bring your spark to our Team? Here's what you need to know before applying:
Your key duties will include:
- You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.
- You will handle inbound email queries from clients and customers.
Advising them how to appeal correctly.
We'll ensure you are rewarded for all of your hard work, which is why we offer a good benefits package.
This includes but is not limited to:
- Full training will be provided
- Chance to learn multiple skills in different sectors of the parking industry.
- Full time employment
- Pension Scheme.
- Hourly wage.
- Free town centre parking
....Read more...
Type: Permanent Location: Wigan,England
Start: 28/03/2024
Salary / Rate: £23,028.75
Posted: 2024-03-28 14:30:15
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The Role
Customer Service advisor : Location - Wigan - 39 Hours per week Salary: £23,028.27
We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service.
You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You wiII be given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go above and beyond.
Shift Pattern :
Working 3 days out of 7 - Inclusive of weekends, 1-2 times per month.
3 x 12 hour shifts, have 3 days off and this will repeat. (Will not be 3 set days) Working hours between 8AM - 8PM
1x Hour Lunch, 2x 20 minute break.
So could you be the ideal candidate?
Do you have a passion for providing great customer service?
Are you able to take initiative and make choices that are right for the customers?
Do you have a desire to succeed in your role?
Could you bring your spark to our Team? Here's what you need to know before applying:
Your key duties will include:
- You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.
- You will handle inbound email queries from clients and customers.
Advising them how to appeal correctly.
We'll ensure you are rewarded for all of your hard work, which is why we offer a good benefits package.
This includes but is not limited to:
- Full training will be provided
- Chance to learn multiple skills in different sectors of the parking industry.
- Full time employment
- Pension Scheme.
- Hourly wage.
- Free town centre parking
....Read more...
Type: Permanent Location: Wigan,England
Start: 28/03/2024
Salary / Rate: £23,028.27
Posted: 2024-03-28 14:23:02
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Contract Manager West Midlands- £30-£35k per annum (Dependent on experience)
Are you an experienced Contract Manager? Are you commercially focused? Are you good at building client relations?
If you answered yes to these questions, then we may have the role you have been looking for.
We are looking to recruit a commercially minded Contract Manager. You will lead, support and motivate the team, developing them to manage resources to deliver an effective and efficient business function.
This will achieve the budgeted financial results and deliver a performance that reliably exceeds the service levels and KPI standards agreed with the client.
Customer service is key to the success of this account.
The Contract Manager must ensure that all team members are focused on bringing consistently excellent levels of service.
This includes all stakeholders, particularly members of the public.
We are looking for someone that will engage in stakeholder and operations management.
You will be commercially astute, with the ability to provide dynamic and inspirational leadership in a demanding environment.
What will you do?
- You will oversee budgeting and cost control across contracts.
- Be responsible for the operational management of contracts.
- Manage the team, including appraisals, disciplinaries, rotas and any arising conflicts.
- In charge of ensuring Health & Safety policies are adhered to.
- You will be in charge of building client relations.
- Responsible for account Management and business development.
What type of skills and experience do you need?
- Proven multi-disciplinary experience in operational, contract, commercial and project management
- You will have 2 years minimum contract management experience in a client facing role.
- Experienced in setting and managing budgets and KPIs performance.
- Strong leadership and people management skills; you should be able to coach, motivate and train staff to produce positive results.
- Excellent communication and interpersonal skills at individual, team and group level.
You will be equally secure and effective in communicating with front line staff, managers, Directors and members of the public.
- Excellent relationship management skills and able to build, develop and maintain positive working relations with clients, suppliers and internal support services.
- Able to produce informative and concise reports and make effective oral and written presentations.
What is on offer to you?:
-Salary £30-£35k per annum (DOE)
-33 days holiday (including 8 Bank holidays)
-Pension
-Training and Development
-Employee discount scheme
Does this sound like you? Click "apply" today and one of our team will be in touch soon. ....Read more...
Type: Permanent Location: Dudley,England
Start: 28/03/2024
Salary / Rate: £30k - £35k DOE
Posted: 2024-03-28 14:00:05
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Senior Civil Enforcement Officer- Welwyn Garden City - £27,390.28 Per annum - Full-Time Hours: 42.5 per week.
Are looking for a new role?
are you over 18 and have a driving licence?
We have an opening for a Senior Civil Enforcement officer at our Welwyn Garden City base.
What will you do?:
- Ensure all known and agreed policies are followed setting a good example.
- You will make sure the correct number of Civil Enforcement Officers are deployed as per agreed service levels and contractual conditions.
- Ensure all Request for Actions are commenced and managed effectively.
- You will review, monitor, supervise and direct staff according to contract requirements.
- Train all staff in aspects of their job and in Health and Safety.
- Conducting back to work interviews and maintaining attendance levels within your teams.
- To cascade information to all members of staff and maintain good communications throughout the contract.
- To prepare reports as required by contract management.
- Ensure overall client approval and attend training courses where required.
- To ensure contract standards and quality are maintained at all times.
What will you bring?:
Experience with the traffic management act 2004 and other parking legislation.
Aptitude to organise and motivate large numbers of contract staff.
At least one years experience of working in a managing role, in a parking or customer services industry.
Creation of reports.
Excellent personal skills with the competence to build and maintain positive working relationships.
Excellent problem-solving skills.
So what package is on offer for you?
You will receive up to £27,390.28 per annum.
Full time hours, covering any 5 from 7 days on rota basis .
Benefits including pension, employee discount scheme.
28 days annual leave (includes 8 BHs ....Read more...
Type: Permanent Location: Welwyn Garden City,England
Start: 28/03/2024
Salary / Rate: £25,670 Per annum
Posted: 2024-03-28 12:51:04
