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Job Title: Customer Hub Officer - Revenue and Benefits
Location: Remote
Working hours: 15 hours per week
Assignment Duration: May - December
This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy.
Do you thrive in a role where attention to detail is paramount? This client is currently seeking a Customer Hub Officer specialising in Revenue and Benefits to join their team on a remote basis.
Key Responsibilities:
Process, verify, and quality check housing benefit claims in accordance with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Utilise expertise in housing benefit processing to verify income details, capital details, and council tax reduction eligibility.
Handle benefits and claims efficiently, ensuring accuracy and compliance with regulatory standards.
Conduct quality checks on 50 claims per month between May and December as required by DWP guidelines.
Navigate and utilise RB Live system and Northgate NEC system proficiently to check claims and provide accurate reports to the DWP.
Collaborate closely with team members to ensure efficient workflow and adherence to prescribed activities.
Requirements:
Prior experience in housing benefit processing and claim verification is required.
Proficiency in RB Live system and Northgate NEC system is required.
Strong attention to detail and ability to work with precision under strict deadlines.
Familiarity with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Ability to work independently with minimal supervision.
Excellent communication skills and ability to collaborate effectively with team members.
If you are interested in the position of a Customer Hub Officer and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk ....Read more...
Type: Contract Location: Newcastle-under-Lyme, England
Salary / Rate: Up to £15 per hour
Posted: 2024-05-01 13:34:15
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Job Title - Customer Services Officer
Location - Bournemouth BH2
Contract - Temp
Hours - 37
Role summary -
This company is currently seeking a highly motivated and experienced Customer Services Officer to join their team.
As a Customer Services Officer, you will be responsible for providing exceptional customer service to clients and customers while working collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
This is a great opportunity for someone who is looking for a challenging and rewarding role in a dynamic and fast-paced environment.
Key Responsibilities:
Provide excellent customer service to clients and customers.
Work collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
Respond to customer inquiries and complaints in a timely and professional manner.
Process customer orders and payments accurately and efficiently.
Manage and update customer information in the company's database.
Identify and escalate issues to the appropriate team members as needed.
Assist with other duties as assigned by the manager.
Requirements:
Previous experience in a customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.
Proficient in Microsoft Office and other relevant software.
Ability to work from home as well as in the office as and when required by the manager.
Must be a local candidate with experience in customer services.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Bournemouth, England
Start: ASAP
Salary / Rate: Up to £12.18 per hour
Posted: 2024-05-01 13:12:04
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Job Title: Complaints and Insight Officer Location: NWI 7HE Contract Type: Temp ongoing We are seeking a dynamic and proactive Corporate Complaints & Insight Officer to join our clients team.
In this pivotal role, you will be instrumental in delivering a first-class customer experience by effectively managing our complaints and insight function.Key Responsibilities:
Accurately record customer complaints in accordance with organisational policies and procedures.
Act as a Business Champion, supporting internal stakeholders in investigating and responding to complaints in alignment with the Principles of Dispute Resolution.
Proactively engage with internal and external stakeholders to prevent informal complaint escalation.
Conduct audits and scrutiny of complaints case handling to ensure compliance with regulatory and statutory requirements.
Identify and escalate concerns related to poor complaint case handling.
Maintain and improve administrative systems to support business activities.
Conduct targeted customer surveys to gather insights on services, ensuring data accuracy and generating insightful reports.
Utilise customer satisfaction results to drive service improvements.
Deliver high-level, customer-focused service to satisfy our customer's needs.
Provide informal advice and assistance to customers on complaints, aiming for resolution without formal escalation.
Regularly update IT systems and databases to maintain accurate and up-to-date records of complaints and inquiries.
Experience:
Strong analytical and problem-solving abilities.
Ability to work effectively both independently and as part of a team.
Demonstrated commitment to continuous improvement and delivering exceptional customer experiences.
Knowledge of regulatory and statutory requirements related to complaints management is advantageous.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an email to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: London, England
Start: ASAP
Salary / Rate: Up to £19.97 per hour
Posted: 2024-05-01 10:24:16
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Tudor Employment are recruiting a Customer Relations Specialist for our client based in Cannock.This is a full-time temporary position.Are you the right person for this role? Key attributes of the Customer Relations Specialist are:
Self motivationWork under your own initiative and as part of a teamUnderstand the need for processResilientTelephone sales experiencePrior utilisation of a CRMProven experience in objection handlingContractual NegotiationsWaste industry knowledgeExperience with IT/ CRM systems
Have GCSE’s in English/Maths (or equivalent) at Grade C or aboveWhat will I be doing? Key duties of the Customer Relations Specialist will include:
Work with the Customer Experience Advisors to ensure all aspects of customer contacts are accurately captured and cases created and processed in a timely mannerEnsure that all customer activity/communication is logged in Sales force to provide visibility to other stakeholders Regularly communicate with the Operational Teams to keep them informed of customer relationship activities (and root cause analysis) associated with their DepotsEnsure all stakeholders are fully briefed regarding all associated customer relationship strategiesUnderstanding fully the reason for the customer’s call and their concerns and creating actions to ensure that all TTT risk is minimised and the customer is retainedTo nurture and repair relationships with existing customers potentially looking to leaveRepresent the best interests of the company and promote the value of our strategic objectives and purposeRespond appropriately to all Sales force cases and customer communications in a timely manner achieving the corporate KPI’s setRecognising the internal customers and ensuring efficient communicate with a customer centric ethosPrepare and issue quotations, contracts and all service related enquiriesFollow up with customers through the SCR process to ensure their continued customer satisfaction going forwardTo proactively influence customer service measures including NPS, Trustpilot and all social media outletsTo incorporate any reasonable practicable duties to achieve an excellent customer experience
What are the hours of work?This is a full-time vacancy, working Monday-Friday 8AM-5PM.What is the rate of pay?£11.69 per hour.How do I apply?In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1020 or 1004 or submit your CV to commercial@tudoremployment.co.uk, quoting ref TEAVEOCSS/18Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1For information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call! ....Read more...
Type: Contract Location: Cannock, Staffordshire, England
Salary / Rate: £11.69 - 11.69 per hour
Posted: 2024-04-30 12:09:11
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Are you a night owl who happens to be fluent in Japanese?I've got a fantastic opportunity for you to put those language skills to good use!I'm looking for individuals to join a market research campaign, and no prior experience is required.You will be calling companies in Japan in order to carry out scripted market reserach campaigns.This temporary role will last until mid to late June, with hours from Monday to Friday, 12am to 8am, and a minimum of 20 hours per week.Initially, the role will be office-based in East London, but once you're comfortable, you'll have the option to work remotely.£14-£16 p/h paid weeklyWe have three training sessions scheduled for this week, so if this opportunity interests you, don't hesitate to reach out to me right away.Fluency in Japanese, including speaking, reading, and writing, is a must.gabriella@cpi-selection.co.uk 07376 672972 ....Read more...
Type: Contract Location: Greater London, England
Salary / Rate: £14 - 16 per hour
Posted: 2024-04-29 13:36:11
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Client Services Administrator -Near Devizes £negotiable My client, is looking to recruit a client services administrator to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services administrator will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations.
- Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager.
- Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc.
to minimise haulage where possible and advising sales accordingly.
- Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker.
- Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes ....Read more...
Type: Permanent Location: Devizes, Wiltshire, England
Salary / Rate: Competitive
Posted: 2024-04-29 11:20:09
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Civil Enforcement Officer ; Location - Skegness
Temporary 5-month Full-Time; 45 hours per week or Part-time 27 hours per week.
£11:60 per hour PLUS £1,000
* retention bonus PLUS a £300 training bonus on completion of probation.
*See below for full details regarding shifts and T&C's for retention bonus
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A full UK driving licence would be an advantage.
The Role.
Do you enjoy working outside and would like to have a positive impact on your local area?
Would you like to work for a large and diverse company, but in a small and friendly team?
Does this sound like you?
We are actively recruiting for Civil Enforcement Officers in Skegness and Lincoln on a fixed term contract running from end-April/early-May to end-September 2024.
Albeit with a view to becoming permanent.
Responsibilities.
You will be responsible for ensuring that all drivers follow parking policies on public streets and in car parks.
You will ensure emergency vehicle access is not blocked and the road is safe for all members of the public!
What you will do:
- Patrol public streets and local council car parks to ensure that car parking regulations are being followed.
- The issuing Penalty Charge Notices, reporting defective signs and road markings.
- With the addition of identifying and reporting abandoned vehicles, advise motorists where necessary.
What you will bring.
Excellent customer service and communication skills with an acceptable level of English.
A desire to work outdoors as you could be walking quite long distances in all weathers on patrol.
A full UK clean drivers licence is desirable as this will make you deployable to other enforceable locations in one of our company vehicles.
What can we offer you.
- One week full training (£300 bonus on completion of a satisfactory 3-month probation)
- Full Uniform head to toe.
- Full/part-time flexible hours.
27 or 45 hours over 3 or 5 days.
- One late shift per week will be 11.30 21.30 the other 4 shifts will be daytime hours notified in advance.
Retention Bonus T&Cs - There will be a £1,000
* (
*pro-rata based on start date and contractual hours) retention bonus paid at the end of your employment subject to the following criteria:
- You do not leave the role prior to the end of the fixed term contract.
- You have no, or minimal absence during this time.
- If there is a permanent contract offered to you at the end of the fixed term you will no longer be eligible for the retention bonus.
You will be given a permanent role instead.
· We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality, or level in the company.
· We offer an inspiring work atmosphere where successes are shared through an employee of the month scheme and regular social gatherings.
· You will be an integral part of challenging projects on a regular basis, sharing your experience and knowledge through various means of communication.
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then apply now and one of our team will be in touch very soon. ....Read more...
Type: Contract Location: Skegness,England
Start: 29/04/2024
Salary / Rate: £11.60 plus £1000 Retention Bonus
Posted: 2024-04-29 11:01:03
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Job Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively.
Responsibilities include conducting investigations, making impartial decisions, and communicating results clearly to all stakeholders.
Strong communication and problem-solving skills are essential for collaborating with external partners and handling unique issues.
Your role will also involve preparing detailed investigation packs for the Housing Ombudsman Service.
You will be instrumental in maintaining our commitment to a customer-first approach.Key Duties and Responsibilities:
Conduct investigations into escalating/escalated complaints and reach outcomes based on each case while managing risk to the organisation.
Communicate findings and outcomes to customers and stakeholders clearly and concisely, constructing a strong oral and written case.
Collate information in response to Housing Ombudsman Service requests, ensuring submissions are of high quality and meet deadlines.
Liaise and develop working relationships with other departments and external stakeholders, including local councillors and contractors.
Assist with feedback to colleagues, managers, or teams on avoidable complaints and/or escalations.
Identify areas in systems, processes, policies, or training that may cause complaints or escalation and suggest improvements.
Support the collation of reports and governance contributions as required on complex and escalated complaints.
Periodically handle Stage 1 complaints to support team objectives and provide resource cover at peak times.
Requirements:
Excellent written communication skills with an ability to distil messages clearly and succinctly.
Customer-focused with a polite and empathetic telephone manner and a passion for excellent service.
Experience in handling complex complaints and customer feedback, with a capacity to analyse and evidence findings.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Permanent Location: Eastleigh, England
Start: ASAP
Salary / Rate: Up to £32682.3000 per annum
Posted: 2024-04-29 09:46:44
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Civil Enforcement Officer - Walsall - Full-Time - 40 Hours per week - £24,356.80 per annum
Do you hold a full and clean UK driving licence?
Would you enjoy working outdoors?
Do you have good communication skills?
Do you want to make a difference in your local area?
You will be working shifts; 5 days out of 7, between 07:00 - 22:00 as per rota.
Our Civil Enforcement Officers are an important part of the local area.
You will be in charge of ensuring that all drivers follow parking rules on public streets and in car parks.
You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!
Civil Enforcement Officers walk a beat around an assigned area to ensure the neighborhood stays safe and clean.
What will your duties be?:
- To enforce on-street permitted parking policies and issue Penalty Charge Notices (PCN's) to vehicles in breach of these codes.
- To record, report and take appropriate action on any defects found in street furniture, including signs and road markings, or any suspect vehicles in accordance with local procedure.
- To represent the Company and the Council by promoting good public relation and providing advice and knowledge concerning parking related matters.
- To use your radio and Hand-Held Computer Terminal (HHCT) equipment in a proper manner in accordance with practices.
- To attend when needed judgment hearings to give endorsing material in connection with contested PCNs
- To report all issues and PEN's issued to your supervisor at the end of each shift.
What you will bring:
- Good written and spoken English Excellent customer service skills
- A willingness to work outside in all weather conditions
- A full UK driving licence
In return for your hard work, we are offering:
20 days annual leave plus 8 bank holidays (pro ratered) Pension scheme Uniform provided.
Employee of the Month Award scheme Discount scheme Credit for loyal worker's scheme
Training prospects
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Walsall,England
Start: 29/04/2024
Salary / Rate: £24,356.80 per annum
Posted: 2024-04-29 09:30:04
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Car Park Attendant - Stafford Part-Time; 25 hours per week - £11.48 per hour
Do you enjoy working with the public? Do you have good customer service skills? Are you looking for shift work?
If you answered yes, then this may be the role for you!
Parking Attendants are a crucial part of our teams.
You will form part of the parking team operating largely across the Waterfront and Riverside car parks in Stafford.
You will be ensuring all users of the car park are doing so in a respectful and appropriate manner.
This role works on a shift pattern:
Sunday 16:30 -00:30
Monday 16:30 -00:30
With one more shift on a roster day
What will you do?:
Resolve customers concerns, patrol the car park, deter crime, and implement traffic control measures.
You will be maintaining the agreed standards of site cleanliness, safety, whilst delivering continuous improvement in all these areas
Meet and exceed wherever possible the safety, security and service of the car park, customers, clients, and the property.
Ensure a reliably high level of customer service, to effectively resolve customers problems on site wherever possible
Carry out first line maintenance of payment machines, and other company equipment
Assist with Revenue Transfers and maintain records Revenue movement as laid down within the local revenue protection protocols, in line with APCOA SOPs
What will you bring?:
- Excellent customer service skills
- Basic computer skills
- Knowledge of health and safety codes
- A reliable and responsible attitude to work, including the aptitude to be proactive
What can we offer you?:
- Part-time hours - 25 hours per week as per rota
- £11.48 hourly wage
- 20 Days Annual Leave + 8 Bank Holidays
- Holiday and sickness cover
- Training and Development
- Employee Discount Scheme
Does this sound like the ideal role for you? Click "apply" today and one of our team will be in contact soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
We offer an influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Stafford,England
Start: 29/04/2024
Salary / Rate: £11.48 per hour
Posted: 2024-04-29 09:23:09
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As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues faced by our customers.
You will work closely with our clients to understand their concerns, provide guidance, and deliver effective solutions.
This role requires excellent communication skills, a strong technical background, and a customer-centric approach.
Responsibilities:
Provide technical support to customers via various channels, including phone, email, and chat
Identify trends in customer issues and proactively propose improvements to our products and services
Maintain a high level of customer satisfaction by providing prompt and effective technical assistance
Requirements:
Has worked in or studied the OEM automotive or Motorsport industries and has had some experience of vehicle data analysis, vehicle testing or race data analysis
Proven experience in a technical support or customer-facing role
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
Full clean UK driving licence. ....Read more...
Type: Permanent Location: Buckingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £20000 - £35000 Per Annum None
Posted: 2024-04-28 23:35:03
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The Role
Civil Enforcement Officer - Bootle - Full Time - 40 hours per week - £25,875.20 per annum
Are you a confident and self-sufficient person?
Could you see yourself working outdoors?
Do you have excellent customer service skills?
If so, you could be our next Dual role Parking and Environmental Enforcement Officer
Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and securely and issuing tickets to vehicles parked in contravention of the TMA 2004.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of issuing fixed penalty notices.
You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but this job is about creating a positive impact on the local neighbourhood & community.
The shift pattern varies throughout the week:
08:00-17:00, 09:00-18:00, 11:30-20:30 and you will be required to work 3 out of 4 weekends and some bank holidays.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will be expected to issue tickets to vehicles parked in breach of the rules.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will Enforce local laws to protect the area from litter, dog fouling, various other breaches of the Environmental act and Seftons Public space protection order. You will not have to deal with these issues but you will however be required to issue tickets/notices.
- You will be walking between 10-15 miles a day in all weathers.
So, could this role be for you?
- You will be dealing with members of the public face to face, sometimes in challenging circumstances, so customer service must be something you are confident in and enjoy.
- The skill to connect to different audiences and the ability to work on your own or as part of a team is so important for this role.
- Youll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but its not essential.
- You will need to have the ability to write short factual statements and detailing Evidence for any further prosecution in court / Tribunal.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
- Basic English and Maths qualifications would be preferred or demonstration of this from previous employment.
Full training including conflict management is provided, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees.
Please note a full DBS will be applied for, and all applicants will be tested at interview for basis Maths and English.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We are Armed Forces friendly.
We welcome applications from ex-personnel/reservists/veterans/cadet instructors and military spouses/partners.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bootle,England
Start: 26/04/2024
Salary / Rate: £25,875.20 per annum
Posted: 2024-04-26 16:07:03
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Civil Enforcement Officer - Redbridge- Full-time; 40 hours a week - £27,352 per annum
Do you enjoy working outside?
Would you like to get fit while working?
if the answer is "YES" then keep reading!
We have new openings for someone who:
- Have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- Has interest in joining a reliable business and team, playing a key role in your local community.
As a Civil Enforcement Officer, you will patrol the area - enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving and ensuring public safety.
So, are you our next hire?
- You will have excellent customer care skills.
Being able to speak to people in a friendly but effective way is a very important part of the role!
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
A full credited training programme is provided, with continued support for career growth.
Benefits including pension, employee discount scheme.
Competitive Holidays.
Weather appropriate uniform.
Working 5 days of 7 as per rota
If this sounds like an opening for you then apply now and one of our team will be in touch very soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Redbridge,England
Start: 26/04/2024
Salary / Rate: £27,352 per annum
Posted: 2024-04-26 14:54:03
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Mobile Civil Enforcement Officer - Redbridge- Full-time; 40 hours a week - £27,352 per annum
Do you enjoy working outside?
Are you over 18 and have a Driving Licence or a CBT Licence?
Would you like to get fit while working?
if the answer is "YES" then keep reading!
We have new openings for someone who:
- Have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- Has interest in joining a reliable business and team, playing a key role in your local community.
As a Civil Enforcement Officer, you will patrol the area - enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving and ensuring public safety.
So, are you our next hire?
- You will have excellent customer care skills.
Being able to speak to people in a friendly but effective way is a very important part of the role!
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
A full credited training programme is provided, with continued support for career growth.
Benefits including pension, employee discount scheme.
Competitive Holidays.
Weather appropriate uniform.
Working 5 days of 7 as per rota
Plus £5 per day for Moped (CBT) driver or driver with UK manual licence.
If this sounds like an opening for you then apply now and one of our team will be in touch very soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Redbridge,England
Start: 26/04/2024
Salary / Rate: £27,352 per annum
Posted: 2024-04-26 14:31:04
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Job title - Customer Relationship Officer
Location - Hackney, E8
Contract - Temporary ongoing
Hours - Full Time 36
Start Date: ASAP
We are currently recruiting for a looking for a Customer Relationship Officer.
The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams, and with their residents.
The successful candidate will be at the heart of everything this company does, as customer experience is their top priority.
They are looking for an individual who can bring excellent customer service skills to the table, along with the desire to learn and develop in a fast-paced, complex role.
Duties would include:
Support the complaints team in Building Maintenance
Provide excellent customer service skills to stakeholders, teams and residents
Gain vast experience and knowledge of Building Maintenance
Learn and develop in a fast-paced, complex role
Work towards this company's vision of being a place for everyone
Eliminate discrimination and disadvantage caused by social class
Work towards eradicating discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status
Interested in flexible working
Essential criteria and experience:
Proven experience in a property complaints environment or similar role
Excellent customer service skills
Ambitious and hardworking
Desire to learn and develop in a fast-paced, complex role
Ability to work with various different stakeholders, teams and residents
Commitment to eliminating discrimination and disadvantage caused by social class
Commitment to eradicating discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status
Interest in flexible working
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £21.31 per hour
Posted: 2024-04-26 13:30:14
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*We are looking for a customer service coordinator for a fixed term contract in High Wycombe.This is a lovely opportunity to work for a well established and dynamic company in their lovely modern offices based in High Wycombe.This sis a fixed term contract paying up to £35K pro rata.You will ned to have excellent communication skills and be very well organised with the ability to prioritise tasks in a methodical fashion.You will need to be well versed in the Microsoft suite of word, Excel and Outlook.You will also have used the ERP system COINS.The role will be essentially supporting the customer services manager and the MD.You will be managing the inbox and liaise between customer and client to arrange appointments so some experience in diary management is important.You will also be managing general supplies for the office.If you are a great communicator with customer service experience an good IT experience especially exposure to COINS then get in touch today. ....Read more...
Type: Contract Location: High Wycombe, Buckinghamshire, England
Salary / Rate: £30k - 35k per year
Posted: 2024-04-26 12:44:06
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Environmental Enforcement Team Leader- Ealing - Full-Time; 40 hours per week - £33,280 per annum
Do you enjoy managing and uplifting a team? Do you enjoy being outside and on the go? Have you had supervisor experience?
If you answered yes to the above then keep reading!
We have an opening for an Environmental Enforcement Team Leader, to work with a team enforcing local laws to protect the local neighbourhood.
So, what can you expect as an Environmental Enforcement Team Leader?
What will you do?:
- Head up, advise and support the Environmental Enforcement Officer (EEO) team
- Monitor EEOs both out on street and via reports
- Examine reports of littering, fly tipping, dog fouling and other similar offences
- Act in response complaints regarding local environment quality and anti-social behaviour
- Be in charge for performance reviews, planning and appraising the training of staff where required
- Operate within all policies on the employment of staff.
This will include: recruitment, conditions of employment, pay and benefits, discipline, grievance, performance management etc
- Work with both the Waste Management Manager and Environmental Health Manager
- Aim to build a good working relations with key service areas.
This includes cleansing and waste collection teams, and the waste management team in commencing enforcement work
What will you bring?
- At least one years experience of working in a supervisory post serving clients
- Good working knowledge of Excel and Word
- Experience of environmental enforcement and services
- Experience of carrying out awareness raising/public relations work
- Reliable and capable of dealing with possibly tough people/situations.
- Strong communication and interpersonal skills
- Full clean driving licence - Preferable
So what package is on offer for you?
You will receive £33,280 per annum.
Full time hours, 40 hours per week, covering any 5 from 7 days.
Benefits including pension and employee discount scheme.
You will be provided with a Full All-Weather Uniform.
Access to ongoing training and development.
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the growth prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Ealing,England
Start: 26/04/2024
Salary / Rate: £33,280 per annum
Posted: 2024-04-26 12:13:03
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Senior Environmental Enforcement Officer - Harrow - Full-Time; 40 hours per week - £29,120 per annum
Do you enjoy managing and uplifting a team? Do you enjoy being outside and on the go? Have you had supervisory experience?
If you answered yes to the above then keep reading!
We have an opening for a Senior Environmental Enforcement Officer, to work with a team enforcing local laws to protect the local neighbourhood.
So, what can you expect as a Senior Environmental Enforcement Officer.
What will you do?:
- Monitor EEOs both out on street and via reports
- Examine reports of littering, fly tipping, dog fouling and other similar offences.
- Responding to complaints regarding local environmental quality and anti-social behaviour.
- You will make sure the correct number of Environmental Enforcement Officers are deployed as per agreed service levels and contractual conditions.
- You will review, monitor, supervise and direct staff according to contract requirements.
- Conducting back to work interviews and maintaining attendance levels within your teams.
- To cascade knowledge to all members of staff and maintain good communications throughout the contract.
- Ensure overall client approval and attend training courses where required.
- Work with both the Waste Management Manager and Environmental Health Manager
What will you bring?
- At least one years experience of working in a supervisory post serving clients.
- Good working knowledge of Excel and Word
- Experience of environmental enforcement and services
- Experience of carrying out awareness raising/public relations work
- Reliable and capable of dealing with possibly tough people/situations.
- Full clean driving licence - Preferable
So what package is on offer for you?
You will receive £29,120 per annum.
Full time hours, 40 hours per week, covering any 5 from 7 days.
Benefits including pension and employee discount scheme.
You will be provided with a Full All-Weather Uniform.
Access to ongoing training and development.
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the growth prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Harrow,England
Start: 26/04/2024
Salary / Rate: £29,120 per annum
Posted: 2024-04-26 11:27:04
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Senior Environmental Enforcement Officer - Hounslow - Full-Time; 40 hours per week - £29,120 per annum
Do you enjoy managing and uplifting a team? Do you enjoy being outside and on the go? Have you had supervisory experience?
If you answered yes to the above then keep reading!
We have an opening for a Senior Environmental Enforcement Officer, to work with a team enforcing local laws to protect the local neighbourhood.
So, what can you expect as a Senior Environmental Enforcement Officer.
What will you do?:
- Monitor EEOs both out on street and via reports
- Examine reports of littering, fly tipping, dog fouling and other similar offences.
- Responding to complaints regarding local environmental quality and anti-social behaviour.
- You will make sure the correct number of Environmental Enforcement Officers are deployed as per agreed service levels and contractual conditions.
- You will review, monitor, supervise and direct staff according to contract requirements.
- Conducting back to work interviews and maintaining attendance levels within your teams.
- To cascade information to all members of staff and maintain good communications throughout the contract.
- Ensure overall client approval and attend training courses where required.
- Work with both the Waste Management Manager and Environmental Health Manager
What will you bring?
- At least one years experience of working in a supervisory post serving clients.
- Good working knowledge of Excel and Word
- Experience of environmental enforcement and services
- Experience of carrying out awareness raising/public relations work
- Reliable and capable of dealing with possibly tough people/situations.
- Full clean driving licence - Preferable
So what package is on offer for you?
You will receive £29,120 per annum.
Full time hours, 40 hours per week, covering any 5 from 7 days.
Benefits including pension and employee discount scheme.
You will be provided with a Full All-Weather Uniform.
Access to ongoing training and development.
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the growth prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hounslow,England
Start: 26/04/2024
Salary / Rate: £29,120 per annum
Posted: 2024-04-26 11:19:03
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Job Title: Repairs Call Handler Location of the job: Crawley, RH10 Contract type: Temp maternity cover Weekly hours: 42.5 hours per week Working hours: Monday-Friday Start date: ASAPJob Purpose The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).
You'll need to be confident using own initiative and have the ability to update systems and follow processes.
Responsibilities
Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time only escalating to specialist teams and contractors when required.
Offer a speedy, consistent and professional customer experience across a range of channels (voice calls, live chats, emails, customer portal, mobile app, CRM, telephony systems, repairs systems, knowledge base, Orchard & Outlook).
Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.
Contribute in achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures.
Person Specification
Strong scheduling experience
Experience working in the social housing and/or repairs sectors
Excellent customer service skills
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk ....Read more...
Type: Contract Location: Crawley, England
Start: ASAP
Duration: ongoing
Salary / Rate: £14 - £14.97 per hour
Posted: 2024-04-26 09:37:51
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Job title: Customer Service Advisor
Reference: E113362
Location: St Helens
Duration: Permanent
Start date: asap
Salary: to £26,500 pa
Are you looking for a new and exciting career as a Customer Service Advisor with a leading manufacturing company ?
We're recruiting a Customer Service Advisor on a permanent basis in St Helens, based full time in their office.
Joining and established Customer Service team, you will provide Customer Service advice and support to both existing and new customers.
Taking full responsibility of orders received to ensure customer satisfaction and brand reputation is sustained.
Responsibilities
To work closely with Warehouse, Logistics and Production
Communicate product information to the company's customers
Communicating courteously with customers by telephone and email
Calling customers to provide a one-to-one service
Handle all customers' enquiries
Providing help and advice to customers, using the company products or services
Process orders received from customers in SAP and generate the correct paperwork to enable the Warehouse /Logistic Manager to process customer's requirements
Process Electronic Orders
Maintain a “Goods Return” record with the company's IT system, enabling the Warehouse/Logistic manager to cross refer for any goods returned by customers
Provide a communication link between Customers and external sales team
Promote company policies in respect of Health and safety and ISO 9000 policies
Were applicable maintain records required by ISO 9000
Carry out ad hoc duties as and when required
Candidates will need:
SAP experience
Customer Service experience
Microsoft applications, such as Word, Excel and Outlook
Excellent verbal and written communication skills
Knowledge and application of Customer Service procedures
Knowledge and application of QA procedures
Aptitudes
Attention to detail
Open, approachable, and friendly personality
High personal and professional motivation
Team player with a positive 'can do' attitude
On offer
A Salary to £26,500 pa is on offer with an impressive benefits package including a contributory pension, simply health insurance, free parking, free hot and cold beverages, fresh fruit, gym membership, free hot lunch (once a month), family fun days, free Christmas party for you and partner.
In addition, they offer 33 days' annual leave (25 + 8 bank holidays including bank holidays)
Location: St Helens WA10
Working Hours: Monday to Friday - 39.5 hours per week
....Read more...
Type: Permanent Location: St. Helens, England
Start: asap
Duration: 8 Weeks
Salary / Rate: £25000 - £26500 per annum + 25 hols + bank hols, and lots more
Posted: 2024-04-25 16:30:52
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Client Liaison Administrator Full Time Monday Friday - £25,000 per Annum Fixed Term Contract for 9 months minimum
Do you have excellent communications skills?
Are you an organised person?
Are you Client & Customer focussed?
Do you have a UK driving licence?
If YES, then this may be an exciting opportunity for you to join our management team.
As our Client Liaison you will be the bridge between our clients and our management team.
You will be responsible for all client communications, supporting and assisting them and their customers with their enquiries and queries, as well as producing reports for the management team.
Experience within business to business sales or support would be beneficial for this role.
What youll do:
- Dealing with day-to-day client requests via telephone and or email.
- To produce reports and information packs as required and including daily, weekly and monthly revenue reports.
- Assisting the implementation and completing actions/changes related to sites and clients resulting from meetings, communications and complaints.
- Planning and implementing a regular client meeting cycle to gage satisfaction levels.
- Generate new leads from Client meetings and conversations.
- Ensure site information documentation such as site pictures and site maps are maintained and up to date.
- Managing Contract Data base to track contract expiry dates and seek renewals in due time.
- Continually providing/improving customer focused service to the client
- To maintain good communication and consult regularly with the Management team seeking assistance and agreeing on actions to resolve outstanding major issues
What youll bring:
- You will have previous experience communicating professionally with external stakeholders
- You will have excellent customer service skills
- You will have a positive working attitude
- You will have a valid UK driving licence
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: LeighonSea,England
Start: 25/04/2024
Salary / Rate: £25,000
Posted: 2024-04-25 13:03:03
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Civil Enforcement Officer St Helens - Full Time 40 hours per week - £23,795.20 per annum
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? Are you over 18?
So, what can you expect as a Civil Enforcement Officer (CEO)?
- Youll be helping members of the public by patrolling public streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will be encouraged to provide a high level of all-round customer service, providing the public with useful information and advice.
As you can see being a CEO is an important job, so could this role be for you? One of the main aims of Civil Enforcement Officers, is to reduce pollution and ensure the safety of the local community.
We are looking for:
- Enthusiastic and community-based people with customer service experience
- The ability to communicate confidently with people from all walks of life.
- If you're the kind of person who enjoys being active, the role could be ideal as you'll spend most of your time in the open air.
- Full training, along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves so this is a great place to start your career.
We believe that working for Apcoa is great.
Why? We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- 28 days holiday (incl.
bank holidays) pro rata
- Employee Discount Scheme
40 hours per week any 5 days out of 7
So, what are you waiting for? APPLY NOW and speak to one of our recruitment colleagues to discuss how your skills or experience may suit the role.
APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
....Read more...
Type: Permanent Location: St Helens,England
Start: 25/04/2024
Salary / Rate: £23,795.20 per annum
Posted: 2024-04-25 12:50:02
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The Role
Customer Service Advisor - Full-Time - 40 Hours per week - Salary: £24,856 per annum or £11.95 per hour.
Based in Uxbridge
Do you want to work in a role where every day is different?
Do you want to learn new skills and be part of a large diverse team?
Would you like to work for the benefit of the local environment?
Is this a role that is of interest to you? if so, then please read further,
What will you do?:
- General administration - opening post, scanning, filing, photocopying, typing, and managing emails.
- Cheque recording and banking.
- Opening and logging correspondence.
- Complete client or management report requests
- Permit administration.
- Upkeep of departmental filing.
- IT fault call logging system.
- Data input, maintenance and reporting using computerised HR system.
What will you bring?:
- The ability to show attention to detail and be precise.
- The demonstration of precise time management skills.
- Be an excellent communicator with customer service skills and technical skills.
- Show a high level of competence with Microsoft Office Programs.
- Be able to prioritise and demonstrate strong organisational skills.
- Be discreet and handle confidential information.
- Record keeping skills
- Demonstrate some degree of presentation skills and of course, be able to multitask.
What is on offer to you:
40 hours per week
£24,856 per annum
Hours Mon- Fri 8.30 to 17.30
Training and Development
Employee Discount Scheme
Pension Scheme
If this sounds like the role for you, please apply now and a member of our recruitment team will be in touch.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
....Read more...
Type: Permanent Location: Uxbridge,England
Start: 25/04/2024
Salary / Rate: £24,856 per annum
Posted: 2024-04-25 12:45:04
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Client Liaison Administrator Full Time Monday Friday - £25,000 per Annum Fixed Term Contract for 9 months minimum
Do you have excellent communications skills?
Are you an organised person?
Are you Client & Customer focussed?
Do you have a UK driving licence?
If YES, then this may be an exciting opportunity for you to join our management team based in Loughton.
As our Client Liaison you will be the bridge between our clients and our management team.
You will be responsible for all client communications, supporting and assisting them and their customers with their enquiries and queries, as well as producing reports for the management team.
Experience within business to business sales or support would be beneficial for this role.
What youll do:
- Dealing with day-to-day client requests via telephone and or email.
- To produce reports and information packs as required and including daily, weekly and monthly revenue reports.
- Assisting the implementation and completing actions/changes related to sites and clients resulting from meetings, communications and complaints.
- Planning and implementing a regular client meeting cycle to gage satisfaction levels.
- Generate new leads from Client meetings and conversations.
- Ensure site information documentation such as site pictures and site maps are maintained and up to date.
- Manage small-scale site projects such as self-ticketing, residential and small scale site changes.
- Weekly meetings with Customer services to gain in-sight to Client PCN cancellations to feed back to Clients and Operations Manager.
- Managing Contract Data base to track contract expiry dates and seek renewals in due time.
- Continually providing/improving customer focused service to the client
- To maintain good communication and consult regularly with the Management team seeking assistance and agreeing on actions to resolve outstanding major issues
What youll bring:
- You will have previous experience communicating professionally with external stakeholders
- You will have excellent customer service skills
- You will have a positive working attitude
- You will have a valid UK driving licence
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: LeighonSea,England
Start: 25/04/2024
Salary / Rate: £25,000
Posted: 2024-04-25 11:56:03
