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*We are looking for German speakers for a short-term market research campaign.This would suit students or people who are in between jobs looking for flexibility, or people who just want a short-term temp role.This is a lovely opportunity to work with a friendly and diverse team.Initially, you will be working from the East London call centre but once you are versed in the role, there may be the oppportunity to work remotely.The campaign will run throughout April and may be extended in to May and June.The hours will be 08.00-16.00 Monday to Friday, there is some flexibility on offer here.The hourly rate is £12p/h to £14.75p/h this will be paid weekly in arrears.The role is to call companies in the DACH region in order to carry out scripted customer satisfaction surveys, you don’t need previous experience, but you must be happy to make multiple calls and be bright, lively, engaging as well as polite and professional on the phone and of course you must be able to read, write, speak, and understand German to a high standard.This is a great opportunity, so if this holds appeal and you love being on the phone, apply today. ....Read more...
Type: Contract Location: London, Greater London, England
Salary / Rate: £12.00 - 14.75 per hour
Posted: 2024-03-26 13:29:37
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German Speaking Customer Service Advisor | Move to PortugalWe are looking for customer service enthusiasts fluent in German to represent the largest online accommodation booking travel platform in Lisbon, Portugal.
Are you sociable and like to assist and help people in general? DO NOT MISS this opportunity by joining a cohesive and “friendly” team while taking advantage of the possibility of boosting your career.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance (Food card) , Full-time contract (40 hours per week / 8 hours per day / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do ?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible ?, European passport or identity card , Native German/Level C2 , The training will be given in English, you must have a minimum B2 level in English. , Have the ability to multi-task as you will be speaking to clients via phone and emailsWhat is the next step ?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Vienna, Austria
Start: 10/04/2024
Salary / Rate: €1100 - €1300 per month
Posted: 2024-03-26 13:02:29
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German Speaking Customer Service Advisor | Move to PortugalWe are looking for customer service enthusiasts fluent in German to represent the largest online accommodation booking travel platform in Lisbon, Portugal.
Are you sociable and like to assist and help people in general? DO NOT MISS this opportunity by joining a cohesive and “friendly” team while taking advantage of the possibility of boosting your career.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance (Food card) , Full-time contract (40 hours per week / 8 hours per day / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do ?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible ?, European passport or identity card , Native German/Level C2 , The training will be given in English, you must have a minimum B2 level in English. , Have the ability to multi-task as you will be speaking to clients via phone and emailsWhat is the next step ?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Berlin, Germany
Start: 10/04/2024
Salary / Rate: €1100 - €1300 per month
Posted: 2024-03-26 12:57:13
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Dutch Speaking Content Moderator | Move to PortugalHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, European passport or identity card , C1 Dutch level (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Lisbon, Portugal
Start: 22/04/2024
Salary / Rate: Up to €1300 per month
Posted: 2024-03-26 12:32:47
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Dutch Speaking Content Moderator | Move to PortugalHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, European passport or identity card , C1 Dutch level (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Antwerp, Belgium
Start: 22/04/2024
Salary / Rate: Up to €1300 per month
Posted: 2024-03-26 12:30:05
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Dutch Speaking Content Moderator | Move to PortugalHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, European passport or identity card , C1 Dutch level (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Amsterdam, Netherlands
Start: 22/04/2024
Salary / Rate: Up to €1300 per month
Posted: 2024-03-26 12:22:19
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Job Title: Complaints Officer
Work Pattern: 36 Hours a week
Contract: April 2024
Location: Westminster
Days: Mon - Fri
Our client is looking for a Complaints Officer to join their team in Westminster.
You will be responsible for aiding the team's efforts to handle and address complaints effectively.
They will assist the Complaints and Service Improvement Team in managing intricate housing complaints (Stage 2), which involves tasks such as prioritising and addressing inquiries, dispersing cases, tracking information, handling incoming documents, and drafting responses.
Job Role -
Serve as a liaison for community members seeking to address concerns or make general inquiries, delivering a frontline housing information and advisory service with efficiency and discretion.
Coordinate and formulate responses to inquiries from government officials, legislators, and oversight bodies, ensuring timely and effective communication while upholding stringent quality standards.
Assist in compiling case documentation for the Housing Ombudsman's review process, ensuring thoroughness and accuracy.
Oversee the implementation of recommendations issued by the Housing Ombudsman in their final determinations, ensuring compliance and follow-through.
Uphold targets for the complaints process within housing teams, ensuring adherence to quality standards in external communications as per council guidelines.
Generate performance reports for the complaints and inquiries service, and conduct monitoring and auditing duties as directed by management.
Manage data within the Housing Team to ensure responses to complaints and inquiries are comprehensive and align with Housing Ombudsman requirements.
Develop an overview of contract performance concerning complaints and inquiries, actively monitoring relevant data.
Ideal Candidate:
Experience resolving complex complaints.
Microsoft Proficient
Ability to organise and prioritise own workload.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Westminster, England
Start: ASAP
Duration: 3 Months
Salary / Rate: Up to £28.13 per hour + Umbrella p/h
Posted: 2024-03-26 09:01:18
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Job Title - Customer Service Officer
Location - Enfield N9
Contract - Temp
Hours - 35
Role summary -
The company is looking for a highly motivated and customer-focused individual to fill the role of Customer Service Officer.
As a Customer Service Officer, you will be responsible for providing efficient day-to-day operation within libraries and encouraging customers to self-serve.
You will deliver a high standard of customer service across all channels and ensure that customers are provided with the necessary assistance they require.
You will represent the company as the first point of contact and ensure that the service is customer-focused, promoting the company's core values and customer service standards.
Key Responsibilities:
Provide a high standard of customer service across all channels.
Recognise when customers are vulnerable or require extra assistance and ensure their needs are met in a professional manner.
Maintain high levels of first point of contact resolution and customer satisfaction and resolve their queries at the first time of asking in a timely manner.
Represent the company as the first point of contact, ensuring the service is customer-focused and promote the company's core values and customer service standards.
Promote a love of books and reading, working proactively on reader development, including participation in nationwide reading initiatives.
Provide full and accurate information to customers in a friendly and welcoming environment and deal with most enquiries without referring on.
Promote a positive image as a service provider to the local community, working to ensure all customers receive an efficient, effective, and high-quality service.
Assist Libraries with development and delivery of digital services to customers and provide support in implementation of digital and assisted digital projects.
Requirements:
Proven experience in providing excellent customer service.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Good IT skills.
Ability to work under pressure and to tight deadlines.
A passion for books and reading.
Experience in working with digital services and assisted digital projects is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Enfield, England
Salary / Rate: Up to £14.84 per hour
Posted: 2024-03-26 08:44:43
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Job Title: Customer Service Team Leader (Admin and Clerical) Salary: £17.64 P/H LTD Umbrella Hours: 37 Type: Temporary Ongoing Location: Leamington Spa, CV32 Start Date: ASAP Work Pattern: Monday - Friday | 08:45am - 17:15pm A dynamic Customer Services Team Leader is sought to manage a dedicated customer service team.
This critical role involves enhancing team performance to achieve superior customer satisfaction and support levels.
The successful candidate will use their leadership skills to mentor and grow the team, address customer inquiries, and implement measures to increase service quality and operational efficiency. Key Duties and Responsibilities:
Develop and sustain Resident Engagement through various channels, including Resident Initiating Groups.
Respond objectively and positively to customer communications, including complaints.
Manage and inspire a team towards achieving excellence in customer service.
Compile performance data to aid in practice improvement across the team.
Handle escalated customer complaints and enquiries, providing effective and timely resolutions.
Monitor and analyse team performance, identifying areas for improvement and implementing strategies to enhance service quality.
Collaborate with other departments to streamline customer service processes and improve overall customer satisfaction.
Ensure compliance with company policies and industry regulations.
Develop and maintain in-depth product and service knowledge to provide expert advice and support to both team members and customers.
Requirements
Proven experience as a Customer Services Team Leader or similar leadership role in a customer service environment.
Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
Proficiency in CRM software and Microsoft Office Suite.
[Desirable] proven in-depth experience in complaints case management, including cases from the Housing Ombudsman Service and the Local Government & Social Care Ombudsman Service.
[Desirable] At least 2-3 years of experience in Resident Engagement within a social housing context.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Leamington Spa, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £17.64 per hour + Umbrella per hour
Posted: 2024-03-25 11:34:14
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Client Services Administrator -Near Devizes £negotiable My client, is looking to recruit a client services administrator to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services administrator will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met.
This is initially a maternity cover role.
Key Responsibilities: - ; Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations.
- Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager.
- Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc.
to minimise haulage where possible and advising sales accordingly.
- Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker.
- Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes ....Read more...
Type: Permanent Location: Devizes, Wiltshire, England
Salary / Rate: Competitive
Posted: 2024-03-25 10:35:50
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Civil Enforcement Officer Calderdale - Full-Time; 37 hours per week - £22,010.56 per annum
Do you enjoy working outside? Do you want to get fit while you earn? Are you over 18? and do you have a driving licence ?
If you answered yes to these questions, then we want to hear from you!
New positions have opened for someone who:
- Enjoys working outside, getting lots for fresh air and exercise.
- Has excellent Customer service skills and enjoys working with the public.
- Wants to join a reliable business and team, making a difference in your local area.
So, is this role for you?
As a Civil Enforcement Officer, you will patrol the area providing advise on parking restrictions and enforcing if needed.
This is an important part of keeping our roads moving, ensuring public safety.
- You will have excellent customer care skills and be able to talk to a variety of people in a friendly but clear way.
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking rules and regulations.
We offer a full training programme, with continued support for growth, along with competitive holiday's and benefits
If this sounds like an opening for you then apply now and one of our team will be in touch with you very soon.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
Hourly pay rate £11.44
Our Civil Enforcement Officers have an abundance of prospects for training, growth and promotion throughout the company.
Many of our current managers started as Civil Enforcement officers.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Calderdale,England
Start: 25/03/2024
Salary / Rate: £22,010.56 per annum
Posted: 2024-03-25 09:29:03
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I am recruiting for a local market-leading manufacturer, known for its innovation, quality, and commitment to excellence and they are looking for Customer Service Administrators.What are they looking for?
Customer Service Professionals: Individuals with a knack for understanding and fulfilling customer needs, ensuring a high level of satisfaction, and fostering strong relationships.Strong Administrators with Purchase Order Experience: Detail-oriented professionals who are adept at managing purchase orders, maintaining accurate records, and ensuring seamless operations.Sage Experience: While not a deal-breaker, familiarity with Sage software is highly desirable, as it's integral to their daily operations.
Ideal Candidate:
Has excellent communication and interpersonal skills.Demonstrates proficiency in administrative tasks and purchase order management.Is proactive, organised, and able to work efficiently in a fast-paced environment.Has experience with or can quickly adapt to using Sage software.
Salary £24K - £26KHigh Wycombe (Office based)Get in touch with sarah@cpi-selection.co.uk ....Read more...
Type: Permanent Location: High Wycombe, Buckinghamshire, England
Salary / Rate: £24k - 26k per year
Posted: 2024-03-23 07:40:14
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The Role
Part Time Maintenance Technician - 20 Hours per Week - Southport - Temporary Contract from 1st April - 30th (Sept Extra Hrs to cover holidays) £11.44 per hour
Do you want a to work outside for the summer?
Do you want to work in a diverse, friendly team? If so then do not hesitate to apply NOW!!
Shift pattern
- 2 Week Shift Rotation
- Week 1 (2 days out of 7)
- Week 2 (3 days out of 7)
Duties
- Responsible for cleansing, litter picking and emptying bins.
To carry out cleansing and maintenance visits to car park sites in line with the agreed schedule, including full completion of all records.
- Responsible for other minor car park site and infrastructure maintenance, at the direction of the Supervisor including Gardening and other minor landscaping works.
- Implementation of signs and coning for parking suspensions and temporary restrictions
- To be responsible for pay and display machine routine and reactivate maintenance.
To immediately report and where possible, rectify out of order pay and display machines to the management team member on duty.
- To ensure that the machines are clean externally on a regular basis.
- To use and be responsible for the care and general maintenance of any company equipment allocated for daily tasks to be carried out.
- Gritting of entrances to Carparks in extremely cold weather.
- To Carry out any other reasonable requests by Apcoa/Client.
- Required
· Be able to work in a fast- paced environment.
· Be able to work in all weather conditions.
· Full UK driving licence
Experience
· 1 years experience maintenance
· Basic DIY and Gardening knowledge
· A strong understanding Health and Safety
· Knowledge of COSHH
· Manual Handling
Education
· Maths and English
We We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential.
....Read more...
Type: Contract Location: Southport,England
Start: 22/03/2024
Salary / Rate: £11.44 per hour - £11,897 per annum
Posted: 2024-03-22 17:24:04
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The Role
Civil Enforcement Officer - Walsall - Part time - 24 Hours - £11.71 per hour - £14,614.08 per annum
Do you hold a full and clean UK driving licence? This is Essential, please do not apply if you do not
Would you enjoy working outdoors?
Do you have good communication skills?
Do you want to make a difference in your local area?
Civil Enforcement Officers walk a beat around an assigned area to ensure the neighborhood stays safe and clean.
What will your duties be?:
- To enforce on-street permitted parking policies and issue Penalty Charge Notices (PCN's) to vehicles in breach of these codes.
- To record, report and take appropriate action on any defects found in street furniture, including signs and road markings, or any suspect vehicles in accordance with local procedure.
- To represent the Company and the Council by promoting good public relation and providing advice and knowledge concerning parking related matters.
- To use your radio and Hand-Held Computer Terminal (HHCT) equipment in a proper manner in accordance with practices.
- To attend when needed judgment hearings to give endorsing information in connection with contested PCNs
- To report all issues and PEN's issued to your supervisor at the end of each shift.
What you will bring:
- Good written and spoken English
- Excellent customer service skills
- A willingness to work outside in all weather conditions
- A smart and professional attitude
You will be working shifts; 3 days out of 7, Monday to Sunday, between 07:00 and 22:00 as per rota.
Our Civil Enforcement Officers are an important part of the local area.
You will be in charge of ensuring that all drivers follow parking rules on public streets and in car parks.
You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!
In return for your hard work, we are offering:
20 days annual leave plus 8 bank holidays (P/T With be Pro rata)
Pension scheme
Uniform provided.
Employee of the Month Award scheme
Discount scheme
Credit for loyal worker's scheme
Training prospects
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential. ....Read more...
Type: Permanent Location: Walsall,England
Start: 22/03/2024
Salary / Rate: £14,614 per annum
Posted: 2024-03-22 15:35:11
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The Role
Civil Enforcement Officer Knowsley - Full Time 40 hours - £11.44 per hour -£23,795.20
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? Are you over 18?
So, what can you expect as a Civil Enforcement Officer (CEO)?
- Youll be helping members of the public by patrolling public streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will be encouraged to provide a high level of all-round customer service, providing the public with useful information and advice.
As you can see being a CEO is an important job, so could this role be for you? One of the main aims of Civil Enforcement Officers, is to reduce pollution and ensure the safety of the local community.
We are looking for:
- Enthusiastic and community-based people with customer service experience
- The ability to communicate confidently with people from all walks of life.
- If you're the kind of person who enjoys being active, the role could be ideal as you'll spend most of your time in the open air.
- Full training, along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves so this is a great place to start your career.
We believe that working for Apcoa is great.
Why? We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- 28 days holiday (incl.
bank holidays) pro rata
- Employee Discount Scheme
40 hours per week any 5/7
So, what are you waiting for? APPLY NOW and speak to one of our recruitment colleagues to discuss how your skills or experience may suit the role.
APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Knowsley,England
Start: 22/03/2024
Salary / Rate: £23,795 per annum
Posted: 2024-03-22 15:26:03
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Customer Service Consultant
Salary: £23,795 per annum
Location: Ringwood, Hampshire
Contract: Full Time, Temp to Perm
Hours: 40 paid hours per week
Shifts: A rota is supplied every two weeks with your working hours.
Typical working hours for this role are Monday - Friday 7.00am - 3.30pm, and 9.30 am - 6.00 pm.
You occasionally may be required to cover weekends when required by the business.
The weekend shift will cover the hours between 9.00am-5.30 pm.
Our client, a highly successful outsourcing provider, is looking for a professional and passionate customer service expert to join their team in Ringwood.
As a Contact Centre Consultant, you will be responsible for responding to emails, answering calls, dealing with customer queries on the system.
You will be communicating directly with customers on the phone, by email, social media and live web chat.
The purpose of the job is to provide a fantastic customer experience by always responding quickly and professionally.
In order to be successful in this role, you need to have the following skills:
Confident with IT systems
Previous customer service experience
Excellent telephone manner
Excellent numeracy and literacy
Excellent customer service skills
Good analytical, decision making and problem solving abilities
Previous call centre/back office experience (desirable)
In return for your hard work and commitment, our client offers fantastic benefits, including:
Working culture of fun and sociable team environment
50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards.
Cycle to work scheme
....Read more...
Type: Contract Location: Ringwood, England
Start: ASAP
Duration: Temp to Perm
Salary / Rate: Up to £23795 per annum + excellent benefits
Posted: 2024-03-22 13:35:01
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Senior Bordereau AdministratorJob Type: Full Time, PermanentLocation: West MallingSalary: £CompetitiveBenefits
A people centric culture, supported with mentoring and development opportunities.Competitive base salary dependent on level of experience & qualifications.25 days holiday, plus bank holidays and our purchase/buy back scheme.2 CSR volunteer days for a charitable cause of your choice.Company Contributory Pension.Life assurance benefit – x4 annual basic salary.An extensive Employee Assistance Programme, including 24/7 access to a private GP.Various discounts on lifestyle and entertainment via our ‘Advoperks’ membership.Exam study and support.
About usWoodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.The Vacancy – Senior Bordereau Administrator:We are looking for an experienced Senior Bordereau Administrator to work within our DCA and Desktop team based in Kings Hill, West Malling.Our DCA and Desktop team allocate, monitor, handle and authorise claims in line with agreed client requirements and delegated authority levels as well as managing claims from first notification of loss through to conclusion, including payment management and MI reporting.Hybrid working options are available, with 2 days based at our Head Office in Kings Hill, and 3 days working from home. This role is 37.5 hours per week, Monday to Friday, with a flexible start time from 8.30am to 9am and finish at either 5pm or 5.30pm depending upon your preference.Our culture is to support our employees with the appropriate level of guidance and mentoring to fulfil their role to the required standards and drive their career progression, so you’ll receive mentoring and training from day one.What you’ll be doing:Reporting to our DCA Manger, the role forms a pivotal part of our team.
You’ll have responsibility to create, check and manage our TPA bordereaux MI and provide reconciliation of payments, incoming funds in line with agreed SLA’s.
You’ll also validate payment data on our claims software and issues payment letters in line with agreed SLA’s along with producing credible MI for our DCA Clients.Main Responsibilities:
Review, check and validate claim payments from DCA funds whether by BACs or cheque.Review, check and add payment data to claim record.Receive, review and validate MI to identify and resolve any data inaccuracies before release to Clients.Ensure money laundering documentation is matches payment request.Liaise with handling adjuster to manage any data discrepancies or Insurer authority on non-DA cases that are not clear on claim record or are incorrect.Review, check and seek Insurer approval on non-DA fee payment requests in accordance with Client specific requirements.Review and ensure payments are accurate and made in accordance with Client requirements.Monitor funds requesting top-up funds when low.Review, check and allocate incoming funds from bank statements daily to reconciliation sheets and to inform accounts thereafter.Escalate to Clients when funds are low and manage key relationships in this regard.Review, check and validate month end bank statements to match reconciliations on each TPA fund.Review each bank account and report to line manager weekly with update identifying any issues with the accounts or funds.Manage workloads within small team to ensure capacities are utilised evenly.Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager.Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
About you:Our ideal candidate will have experience in producing Lloyds MI and fund management information or will be able to demonstrate client account process and Lloyds MI production.
Experience or knowledge of claims handling will be an advantage.You’ll also have:
Solid experience with MS Exel, including pivot tables and formula creation.Accuracy of data, with attention to detail at all times.Customer and Quality focused, providing exceptional service levels to both internal and external customers.Team focused – working with colleagues throughout the business.Target focused – making sure KPI’s and SLA’s are met.The ability to work on own initiative and as part of a team.Excellent communication skills.A positive attitude and a proactive approach to solving problems.Able to co-ordinate a variety of actions concurrently.
If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply!Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and basic DBS check. ....Read more...
Type: Permanent Location: West Malling, Kent
Start: ASAP
Duration: Full Time, Permanent
Salary / Rate: Market related
Posted: 2024-03-22 12:25:33
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New Claims AdministratorJob Type: Full Time, PermanentLocation: ManchesterSalary: £CompetitiveBenefits
An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career.A competitive base salary based on your level of experience & qualifications.Contributory Company Pension.Life assurance x 4 annual basic salary.25 days holiday, plus bank holidays, with purchase/buy back scheme.X 2 CSR volunteer days.An extensive Employee assistance programme, including 24-hour private GP access, wellbeing, legal advice and access to various other lifestyle and family support and benefits.Up to £5000 employee referral bonus per successful introduction with no cap per annum.Various discounts on lifestyle benefits, such as retail and homewares, via our ‘AdvoPerks’ scheme.
About usWoodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.The Vacancy – New Claims Administrator:Woodgate & Clark has its own repair network, Quadrassist, which was founded in 2013.
The Quadrassist network comprises around 100 general contractors, specialist services and a network of internal and external Surveying Services. Our core focus is delivering professional standards of technical excellence and superior levels of customer care.
We have a passion for service delivery which sets us apart in our field.The Role:In line with our continued growth, we’ve created a new First Notification of Loss team within our Quadrassist brand. The team are responsible for making initial contact with our policy holders and allocating the new instruction to the appropriate team member in line with service level agreements.Exceptional customer service skills will be key for this role, combined with good communication skills and attention to detail. What you’ll be doing:
Receive new claim instructions by e-mail, obtain and record all relevant information to bespoke template.Monitor ‘new claims’ mailbox for new claims notified in accordance with agreed SLA’s.Make initial contact with relevant parties and provide guidance as to the next steps in the process and what they can expect to hear next in accordance with SLA’s.Re-visit unobtainable policy holders and send emails to ensure a response and contact has been made.One the claims in concluded, record all payment details and upload settlement documents.Respond to queries raised by the policy holder, escalating if required.Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
About you
Exceptional Customer service skills and the ability to demonstrate examples of your experience when applying.Able to handle enquiries professionally and confidently, making informed decision on the next stage of the process.The ability to put yourself in the policy holders position and manage conversations on the progress of repair work.Ability to work as an individual and also work with a team of professionals.Accurate keyboard skills.Competent use of technology.
If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply.Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, political opinions or trade union membership.Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity document(s), basic DBS certificate and basic credit check. ....Read more...
Type: Permanent Location: Manchester
Start: ASAP
Duration: Full Time, Permanent
Salary / Rate: Competitive Salary Depending on Experience
Posted: 2024-03-22 11:44:15
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The Role
Civil Enforcement Officer- Southend on Sea - Full-Time (40 hours per week) - £27,352 per annum
Do you enjoy working outdoors? helping people? and have great communication skills?
Do you have excellent customer service skills? and enjoy being on the go?
Are you over 18 and have a full UK driving Licence?
Our Civil Enforcement Officers are the eyes and ears of the local neighbourhood.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
An exciting opening has arisen for someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Have a positive impact on your local area.
- Joining a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service and enjoy working with the public
As a Civil Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving, ensuring public safety
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
So what package is on offer for you?
- Full credited training
- Ongoing training and growth
- Full uniform for all weathers
- Employee discount scheme and pension scheme
- Overtime rate
- Mobile Allowance
Having a full Driving Licence or CBT licence will be to your advantage.
You will be doing shift work including weekends.
If this sounds like the opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the promotion openings to fulfil their potential while aiming for excellence in their career. ....Read more...
Type: Permanent Location: SouthendonSea,England
Start: 21/03/2024
Salary / Rate: £27,352 per annum
Posted: 2024-03-21 11:40:04
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The Role
Environmental Enforcement Officer - Bromley - Part Time / Flexible 3/4days per week 8.5 hour shifts - £14.00 per hour
Do you enjoy working outdoors?
Do you care about the neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on:
What you will do:
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.
What you will bring:
- Experience of enforcement work (including security work)
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer:
- £14.00 per hour
- 25.5 - 34 hours per week- working any 3/4 days out of 7 including weekends and bank holidays
- 20 days annual leave plus 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bromley,England
Start: 21/03/2024
Salary / Rate: £14.00 per hour
Posted: 2024-03-21 11:09:04
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The Role
Civil Enforcement Officer - Bootle - Full Time - 40 hours per week - £25,875.60 per annum
Do you like caring for the environment and helping the public? Could you see yourself working outdoors? Do you have excellent customer service skills?
If so, you could be our next Environmental and Parking enforcement Officer?
Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and securely and issuing tickets to wrongly parked vehicles.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of fixed penalty notices.
You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but you wont have targets as this job is about creating a positive impact on the local neighbourhood.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- Enforce local laws to protect the area from litter, dog fouling, various other breaches, and local byelaw violations by issuing notices. There will be no requirement to deal with the issue.
So, could this role be for you?
- You will be dealing with members of the public face to face, so customer service must be something you really enjoy and excel at.
- The skill to connect to different audiences and work as part of a team is so important for this role.
- Youll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but its not essential.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
Full training including conflict management, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
DRIVERS RECIEVE A MOBILE ALLOWANCE
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We are Armed Forces friendly.
We welcome applications from ex-personnel/reservists/veterans/cadet instructors and military spouses/partners as we are part of the Armed Forces Covenant.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bootle,England
Start: 21/03/2024
Salary / Rate: £25,875.20 per annum
Posted: 2024-03-21 10:30:09
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The Role
Mobile Cash Collector - Southport, Sefton - Part Time 16 Hours per week - £9,518 per annum
Would you like to work for a large diverse company?
Do you need a role that you can fit around other commitments and responsibilities?
Do you have a full clean driving licence?
Are you a reliable person with experience in enforcement work?
In this role you will ensure the safe collection and passage of parking revenues to a secure counting facility in an efficient and secure manner.
What does the role entail?
- Ensure all monies are collected, counted, and accounted for and banked.
- Ensure a full audit trail is maintained reporting any variances to the supervisor.
- Apply problem solving skills to resolve problems and answer queries.
- Safeguard cash boxes and keys during collection.
- Remove cash and audit tickets from parking equipment machines and report defective parking equipment.
- Be responsible for the general maintenance of equipment found to be out of service.
- Ensure daily vehicle checks are completed and any faults/concerns are reported to the Contract Manger.
- Ensure company and client property is protected.
What will you bring?
- Excellent customer service skills.
- Excellent communication skills
- Excellent personal skills, with the aptitude to build and maintain positive working relationships.
- A reliable and responsible attitude to work and proactive nature.
- Full Clean Driving Licence.
- S.I.A Licence CVIT credited preferred.
What can we offer you?
£9518.08 per year
Part-Time; 16 hours per week (2 out of 6-day varied rota no Sundays!)
Overtime available to cover annual leave.
Training and Development.
Pension.
Employee Discount scheme.
APCOA UK is now the UKs foremost provider of tailored parking solutions with a proven presence in Europe, managing 1.3 million parking spaces, across 12 countries and in the region of 4,300 employees.
....Read more...
Type: Permanent Location: Southport,England
Start: 21/03/2024
Salary / Rate: £9,518.08 per annum
Posted: 2024-03-21 10:17:03
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The Role
Civil Enforcement Officer - Southport - Full Time - 40 hours per week - £25,875.20 per annum
Are you a confident and self sufficient person? Could you see yourself working outdoors? Do you have excellent customer service skills?
If so, you could be our next Environmental and Parking enforcement Officer
Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and securely and issuing tickets to wrongly parked vehicles.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of fixed penalty notices.
You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but you wont have targets as this job is about creating a positive impact on the local neighbourhood.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- Enforce local laws to protect the area from litter, dog fouling, various other breaches, and local byelaw violations by issuing notices. You will not have to deal with these issues - only by issuing tickets/notices.
So, could this role be for you?
- You will be dealing with members of the public face to face, so customer service must be something you really enjoy and excel at.
- The skill to connect to different audiences and work as part of a team is so important for this role.
- Youll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but its not essential.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
Full training including conflict management is provided, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We are Armed Forces friendly.
We welcome applications from ex-personnel/reservists/veterans/cadet instructors and military spouses/partners.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Southport,England
Start: 21/03/2024
Salary / Rate: £25,875.20 per annum
Posted: 2024-03-21 10:04:27
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Job title - Customer Insight Advisor Location - County Durham, SR7 Contract - Temp ongoing Hours - Full time 37 hours per week (mix of home working and work from the office) Start Date - ASAPThe Role Summary A opportunity has opened for new members to join our clients customer insight team at a local housing association you will be offering a high quality, comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the organisation.Your key duties within the role will include:
Managing inbox and contacts through QL
To receive and record complaints and compliments across the business in line with the complaint's procedure.
Actively investigate and respond to all Stage 1 (formal) complaints on behalf of the organisation in line with the Complaints and Compliments Policy in order to resolve the customer complaint as a right first time solution.
Being first point of contact when a complaint comes in to allow us to quickly acknowledge and establish position
Co-ordination of responses from other services to deal effectively with MPs
General admin duties such as booking in meetings, formatting letters, doing quick follow up calls to customers if required
General competencies around using IT systems, some basic excel capability, organisation skills are key to support the rest of the team to deliver to timescales and respond effectively to customers
Requirements
Experience of working within social housing or a strong customer service and administrative background.
Complaint handling and investigation
Be able to work independently and as part of a team.
Ability to use information technology to a high level of competence.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to george.westhead@servicecare.org.uk ....Read more...
Type: Contract Location: Seaham, England
Salary / Rate: Up to £16.33 per hour
Posted: 2024-03-21 10:02:26
-
The Role
Civil Enforcement Officer- Southend on Sea - Full-Time (40 hours per week) - £27,352 per annum - £13.15 per hour
Do you enjoy working outdoors? helping people? and have great communication skills?
Do you have excellent customer service skills? and enjoy being on the go?
Are you over 18 and have a full UK driving Licence?
Our Civil Enforcement Officers are the eyes and ears of the local neighbourhood.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
An exciting opening has arisen for someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Have a positive impact on your local area.
- Joining a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service and enjoy working with the public
As a Civil Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving, ensuring public safety
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
So what package is on offer for you?
- Full credited training
- Ongoing training and growth
- Full uniform for all weathers
- Employee discount scheme and pension scheme
- Overtime rate
- Mobile Allowance
Having a full Driving Licence or CBT licence will be to your advantage.
You will be doing shift work including weekends.
If this sounds like the opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the promotion openings to fulfil their potential while aiming for excellence in thei ....Read more...
Type: Permanent Location: SouthendonSea,England
Start: 20/03/2024
Salary / Rate: £27,352 per annum
Posted: 2024-03-20 14:29:04
