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Job Title - Customer Advisor
Location - Middlesbrough TS1
Contract - Ongoing
Hours - 37
Role summary -
An exciting opportunity has arisen for a Customer Advisor to join this company, a leading organisation in the public sector.
This is a full-time position, based in Middlesbrough, offering a competitive salary and benefits package.
Key Responsibilities:
Providing excellent customer service to clients and stakeholders
Handling enquiries and resolving complaints in a timely and professional manner
Assisting with administrative tasks and maintaining accurate records
Working collaboratively with other departments to achieve organisational goals
Requirements:
Excellent communication and interpersonal skills
Strong organisational and time-management skills
The ability to work well under pressure and in a fast-paced environment.
A minimum of 2 years' experience in a customer service role
A proven track record of delivering excellent customer service.
Strong IT skills, including proficiency in Microsoft Office
The ability to work independently and as part of a team.
A flexible approach to work and the ability to adapt to changing priorities.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Middlesbrough, England
Salary / Rate: Up to £12.59 per hour
Posted: 2024-05-07 13:54:55
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Client Services Administrator -Near Devizes £negotiable My client, is looking to recruit a client services administrator to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services administrator will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations.
- Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager.
- Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc.
to minimise haulage where possible and advising sales accordingly.
- Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker.
- Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes ....Read more...
Type: Permanent Location: Devizes, Wiltshire, England
Salary / Rate: Competitive
Posted: 2024-05-07 13:14:57
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Calling all Pet Lovers, this is the perfect role for you, do you like helping people and have a passion for Dogs, Cats, Horses ?Job Title: Customer Service RepresentativeLocation, Aylesbury, HP21 - Onsite parking, next to Aylesbury Station - HYBRID WORKING - Wednesday in the office - 4 days home Salary: £22,500 per annum depending on experienceStart date 10 June 20249-5pm - 10am-6pm Monday - Friday1 Saturday in 4 weeks 9am-1pm PLUS a free day off that week The Business:Our client administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.The RoleTo respond appropriately to all customer enquiries Main Responsibilities & Duties:• Answer all Customer and Claims incoming calls efficiently, professionally and at all times• Outbound calling including; breeders, requesting information for claims • Discussing with customers policy cancellations, Claims decisions , payment collection• Respond to customer enquiries appropriately, ensuring all documentation is professional and correct• Deal and attempt to resolve customer complaint Key Skills & Attributes:• Effective questioning and listening skills.• Good organisational and interpersonal skills.• Ability to work under pressure and to tight deadlines.• Computer literate (MS Office) with keyboard skills.• Precise comprehension and ability to communicate clearly in both verbal and written form.• Ability to work to agreed performance targets.• Ability to work independently and as part of a tea To apply please contact Kylie Ross 07966 225870 or email - kylie@cpi-selection.co.uk ....Read more...
Type: Permanent Location: Aylesbury, Buckinghamshire, England
Start: February 2023
Duration: perm
Salary / Rate: £22.5k per year + Parking + Hybrid
Posted: 2024-05-07 12:42:58
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Job Title: Office Administrator Location: High Wycombe, HP11Hours: 8am-5pm – 40 hour week - Monday - Friday Salary: £23,795 per annumAre you available immediately to start a new role with a great company? Do you enjoy the buzz of supporting customers in a busy office environment? Are you interested in joining a fun, hard-working team? Then this role is for you.
We offer a Great team environment, supportive and motivational management and providing a service that really does make a difference. A fantastic opportunity for a Customer Service Administrator to join a local and growing business, working full time hours in the High Wycombe area.Full training is givenKey duties will include:Supporting incoming queries from customers, by phone or emailResponding to inquiries within the required SLA’sLogging all correspondence on the internal systemLiaising with external colleagues and supporting the field-based team with arranging appointmentsAll other office admin as requiredThe successful candidate will:Have demonstrable experience of working within a fast-paced, customer focused environment Be dedicated, reliable and always committed to delivering an excellent service to customers Show excellent attention to detail Have strong communication skillsEasily accessible with public transport with both bus routes ....Read more...
Type: Permanent Location: High Wycombe, Buckinghamshire, England
Start: ASAP
Duration: permanent
Salary / Rate: £23,795 per year + parking
Posted: 2024-05-07 12:36:22
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Security Officer Luton & Dunstable University Hospital Full Time- 40 Hours Per Week - £23,859.26 Per Annum
Are you a security focused person?
Do you like working outdoors?
Do you have an SIA license?
If you answered yes, then read on!
An exciting prospect has arisen for someone that enjoys working with people.
You will provide a safe and secure atmosphere around Luton & Dunstable University Hospital.
You will be a flexible person, open to doing a variety of shifts.
The security function is provided all year round, so if you are flexible with your shifts then we need you!
What you'll do
- You will make sure life threatening situations do not occur, e.g., Fire, floods, chemical and gas leaks.
Etc.
- You will oversee the protection of all hospital property and assets.
- You will be in charge of the protection from loss, waste theft, breach of privacy and abuse of property.
- You will oversee the prevention of detection of crimes, which includes criminal damage, deception, theft, trespass and any other public order offences.
- You will manage parking enforcement and traffic at the hospital.
- You will patrol the site both inside and outside.
What you'll bring:
- You will have a current SIA license
- You will have excellent communication skills, both oral and written.
- You will have knowledge of Health and Safety.
- You will have strong customer service skills.
Does this sound like the next step for you? Then click apply today!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Luton,England
Start: 07/05/2024
Salary / Rate: £23,859.26
Posted: 2024-05-07 12:00:14
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Seasonal Mobile Patrol Officer Southampton and Surrounding Areas - 3 Months Minimum Work £11.44 Per Hour
Do you enjoy working outside?
Are you over 18?
Are you customer focused?
Do you have a driving Licence?
If the answer is "YES" then we would love for you to join our Parking Team based in the South East of London.
As a Car Park Officer, you will undertake patrols of our car parks, enforcing and advising on Parking Restrictions. You will have excellent customer care skills and be able to converse in a friendly and effective manner.
You will be managing our car parks in the South East of London.
You will be provided with a company vehicle for this role.
What you will do:
- You will patrol our car parks
- You will issue fines where appropriate
- You will guide the public on rules and advise about parking provisions
- You will keep our car parks and their provisions clean and tidy
What you will bring:
- You will have excellent customer service skills
- You will have a full UK driving license
If this sounds like a prospect for you then apply now with your CV
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Southampton,England
Start: 07/05/2024
Salary / Rate: £11.44 Per Hour
Posted: 2024-05-07 10:24:02
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Italian Speaking Content Moderator | Move to Portugal | 1500€ SIGNING BONUSHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Reimbursement flight ticket , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:
1500€ SIGNING BONUS for joining the company, Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, Hold a European passport or identity card , C1 Italian level minimum (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Lisbon, Portugal
Start: 27/05/2024
Salary / Rate: €1050 - €1170 per month
Posted: 2024-05-04 07:00:23
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French Speaking Content Moderator | Move to PortugalHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Reimbursement flight ticket , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, Hold a European passport or identity card , C1 French level minimum (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Lisbon, Portugal
Start: 27/05/2024
Salary / Rate: €1100 - €1220 per month
Posted: 2024-05-04 07:00:22
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Spanish Speaking Content Moderator | Move to PortugalHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Reimbursement flight ticket , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, Hold a European passport or identity card , C1 Spanish level minimum (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Lisbon, Portugal
Start: 27/05/2024
Salary / Rate: €1050 - €1170 per month
Posted: 2024-05-04 07:00:21
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Spanish Speaking Content Moderator | Move to PortugalHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Reimbursement flight ticket , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive: , Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, Hold a European passport or identity card , C1 Spanish level minimum (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Barcelona, Spain
Start: 27/05/2024
Salary / Rate: €1050 - €1170 per month
Posted: 2024-05-04 07:00:20
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German Speaking Content Moderator | Move to Portugal | 3000€ SIGNING BONUSHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Reimbursement flight ticket , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:3000€ SIGNING BONUS for joining the company , Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, Hold a European passport or identity card , C1 German level minimum (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Vienna, Austria
Start: 27/05/2024
Salary / Rate: €1250 - €1370 per month
Posted: 2024-05-04 07:00:19
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German Speaking Content Moderator | Move to Portugal | 3000€ SIGNING BONUSHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Reimbursement flight ticket , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:3000€ SIGNING BONUS for joining the company , Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, Hold a European passport or identity card , C1 German level minimum (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Berlin, Germany
Start: 27/05/2024
Salary / Rate: €1250 - €1370 per month
Posted: 2024-05-04 07:00:18
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French Speaking Content Moderator | Move to PortugalHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Reimbursement flight ticket , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, Hold a European passport or identity card , C1 French level minimum (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Paris, France
Start: 27/05/2024
Salary / Rate: €1100 - €1220 per month
Posted: 2024-05-04 07:00:16
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German Speaking Content Moderator | Move to Portugal | 3000€ SIGNING BONUSHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Reimbursement flight ticket , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:3000€ SIGNING BONUS for joining the company , Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, Hold a European passport or identity card , C1 German level minimum (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Bern, Switzerland
Start: 27/05/2024
Salary / Rate: €1250 - €1370 per month
Posted: 2024-05-04 07:00:16
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German Speaking Content Moderator | Move to Portugal | 3000€ SIGNING BONUSHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Reimbursement flight ticket , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:
3000€ SIGNING BONUS for joining the company, Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, Hold a European passport or identity card , C1 German level minimum (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Lisbon, Portugal
Start: 27/05/2024
Salary / Rate: €1250 - €1370 per month
Posted: 2024-05-04 07:00:16
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Italian Speaking Content Moderator | Move to Portugal | 1500€ SIGNING BONUSHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Reimbursement flight ticket , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:1500€ SIGNING BONUS for joining the company , Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, Hold a European passport or identity card , C1 Italian level minimum (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Rome, Italy
Start: 27/05/2024
Salary / Rate: €1050 - €1170 per month
Posted: 2024-05-04 07:00:16
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French Speaking Content Moderator | Move to PortugalHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Reimbursement flight ticket , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, Hold a European passport or identity card , C1 French level minimum (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Brussels, Belgium
Start: 27/05/2024
Salary / Rate: €1100 - €1220 per month
Posted: 2024-05-04 07:00:15
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Chargé clientèle francophone | 100% REMOTEVous avez déjà regardé un film ou une série en streaming ? Oui ? Cette offre est faite pour vous ! Intégrez une équipe internationale, conviviale & chaleureuse et rejoignez l'une des grandes plateformes de streaming vidéo à la demande au monde destiné aussi bien aux enfants qu'aux adultes à Lisbonne, au Portugal.
D'origine américaine, la société, par le biais de sa plateforme, permet aux utilisateurs de regarder divers films, documentaires, spectacles ou dessins animés.En plus de tout cela, vous recevrez :, Forfait repas (Carte repas/ticket restaurant) , Contrat à temps plein (40 heures par semaine / 8 heures par jour / 2 jours de repos) , Formation continue assurée par l'entreprise , Assurance médicale privée , Évolution de carrière , De nombreux autres avantagesQuelles tâches vais-je effectuer ?, Vous serez le premier point de contact des clients et aurez pour but de répondre à leurs clients/demandes par téléphone ou par mail. , Identifier les besoins des clients.Suis-je éligible ?, Passeport européen ou carte d'identité , Français natif/Niveau C2 (parlé et écrit) , Avoir un anglais niveau B2 minimum , Avoir la capacité d'effectuer plusieurs tâches, car vous parlerez aux clients par téléphone et/ou par e-mailsQuelle est la prochaine étape ?Postulez dès maintenant et passez un entretien ! ....Read more...
Type: Permanent Location: Portugal
Start: 22/05/2024
Salary / Rate: €895 - €1000 per month
Posted: 2024-05-03 17:28:02
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Job title: Customer Service Advisor
Reference: E113362
Location: St Helens
Duration: Permanent
Start date: asap
Salary: to £26,500 pa
Are you looking for a new and exciting career as a Customer Service Advisor with a leading manufacturing company ?
We're recruiting a Customer Service Advisor on a permanent basis in St Helens, based full time in their office.
Joining and established Customer Service team, you will provide Customer Service advice and support to both existing and new customers.
Taking full responsibility of orders received to ensure customer satisfaction and brand reputation is sustained.
Responsibilities
To work closely with Warehouse, Logistics and Production
Communicate product information to the company's customers
Communicating courteously with customers by telephone and email
Calling customers to provide a one-to-one service
Handle all customers' enquiries
Providing help and advice to customers, using the company products or services
Process orders received from customers in SAP and generate the correct paperwork to enable the Warehouse /Logistic Manager to process customer's requirements
Process Electronic Orders
Maintain a “Goods Return” record with the company's IT system, enabling the Warehouse/Logistic manager to cross refer for any goods returned by customers
Provide a communication link between Customers and external sales team
Promote company policies in respect of Health and safety and ISO 9000 policies
Were applicable maintain records required by ISO 9000
Carry out ad hoc duties as and when required
Candidates will need:
SAP experience
Customer Service experience
Microsoft applications, such as Word, Excel and Outlook
Excellent verbal and written communication skills
Knowledge and application of Customer Service procedures
Knowledge and application of QA procedures
Aptitudes
Attention to detail
Open, approachable, and friendly personality
High personal and professional motivation
Team player with a positive 'can do' attitude
On offer
A Salary to £26,500 pa is on offer with an impressive benefits package including a contributory pension, simply health insurance, free parking, free hot and cold beverages, fresh fruit, gym membership, free hot lunch (once a month), family fun days, free Christmas party for you and partner.
In addition, they offer 33 days' annual leave (25 + 8 bank holidays including bank holidays)
Location: St Helens WA10
Working Hours: Monday to Friday - 39.5 hours per week
....Read more...
Type: Permanent Location: St. Helens, England
Start: asap
Duration: 8 Weeks
Salary / Rate: £25000 - £26500 per annum + 25 hols + bank hols, and lots more
Posted: 2024-05-03 14:22:28
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The Role
The Role
As a market leader in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients.
We have award-winning learning and development teams.
Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.
We are looking to recruit an Assistant Contract Manager to work as part of the management team to ensure all operational requirements and service level agreements are met through all aspects of the contract ensuring quality standards and contractual requirements are maintained, acting as a direct link to the client and be fully aware of all Operational issues at the contract.
What you'll do:
- Assist the Contract Manager in ensuring the smooth delivery of the contract with operational responsibility.
Predominantly based in Lincoln, with some travel across the County.
- Assist in budgeting and reviewing revenue and expenditure, fill out paperwork delegated by the manager.
- Identify financial trends and instigate remedial action where necessary.
- Monitor budget and contract spend in relation to uniform, stationery, and supplies ensuring effective cost control.
- Liaise with clients alongside the manager.
- To stand in for Contract Manager in their absence, taking accountability for the teams performance
- Ensure the team give a positive service to the client and help to fulfil the contract.
- Management of resources including effective deployment of staff throughout the contract ensuring contractual requirements are met.
- Continuous monitoring of enforcement activity, involving regular reporting on key performance indicators to theContract Manager, identifying trends and instigating remedial action where necessary.
- Help manage the human resources of the team, i.e.
recruitment and dismissing of staff if and when necessary, in line with company policies and procedures.
- 1-1 reviews with team members to acknowledge performance and ensure they are reaching targets and delivering on their KPIs.
- Help with recruiting and training of new staff members.
- Develop, coach, and monitor the supervisory team in relation to cost control, supervisory skills, health & safety.
- Set objectives, conduct appraisals, and identify training needs for operational staff.
- Monitor and manage staff absence and lateness.
What you'll bring:
- Management role responsible for medium to large teams.
- Cost control and understanding of budgets and managing KPIs.
- Managing stakeholders.
- Worked within a people management and client facing role.
- Good leadership skills and ability to work well in a team of people.
- Good communication skills both verbally and in written form.
- Good Knowledge of Office 365 and associated applications such as teams, planner, word, excel, PowerPoint and SharePoint.
- Ability to present to management level.
What we'll offer you:
- 40 hours per week Monday to Friday
- Starting Salary £35,000-£40,000 per annum (dependant on experience)
- 25 days holiday plus Bank Holidays
- Training and Development
- Pension
- Employee discount Scheme
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Lincoln,England
Start: 03/05/2024
Salary / Rate: £35,000-£40,000 per annum
Posted: 2024-05-03 14:20:03
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Customer Relationship AdvisorLocation: Hybrid (Split between home and our Meadowhall Office) Hours: Full time Package: Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perks
Are you looking for a career rather than just a job?
Do you want to join a winning team that always smash their targets and get great customer feedback?
Do you have customer service/client retention experience? Are you a target-driven sales professional who thrives on success and smashing targets?Would you like to join a progressive and rewarding company?
Then we want you!We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us.
Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we're only interested in future growth; we're not finished yet.
As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us.
We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.
What we can offer:, The chance to work for a Best Companies accredited business, A fun and supportive working environment, Real opportunities to progress, A competitive base salary with uncapped commission
The job:, Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reduce attrition, Focus is on client experience, Identify client need and find solutions using listening skills and rapport, ‘Turn round' clients who no longer wish to continue with the service, Contact past client base with a view of providing services to them again, Work with existing clients to support new business growth, Hit targets based on both revenue and retention rate as a percentage
What we are looking for:We are looking for a confident individual who is quick-thinking, adaptable and resilient.
You will be enthusiastic, driven and customer-focused.
Excellent communication skills, (especially on the phone) the ability to learn quickly and attention to detail are a must.
If you have customer service, client retention or sales experience - perfect.
If not, we have a coaching programme that will support the right candidates to become successful in this role.
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Posted: 2024-05-02 15:32:14
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Job Title: Alarm & Emergency Call Handler Salary: £15.73 P/H LTD Umbrella Hours: 35 Hours Per Week Type: Temporary Ongoing Location: Kidderminster, DY11 Start Date: ASAPOur client is seeking an Alarm & Emergency Call Handler to join their Technology Enabled Care Services team.
This role is pivotal in providing essential call handling services, including telecare and telehealth, to support the health, independence, and well-being of our service users.
You will be instrumental in delivering not only routine responses but also emergency assistance, demonstrating your ability to manage critical situations with empathy and efficiency.Key Duties and Responsibilities:
Provide empathetic and efficient call handling for a variety of services, including out-of-hours repairs and housing enquiries.
Support the delivery of Technology Enabled Care Services and assistive technology solutions, ensuring a tailored approach for users, their families, and carers.
Coordinate with emergency services, healthcare providers, and family members as needed to provide immediate support.
Maintain meticulous manual and digital records in compliance with our data protection standards.
Work within a team environment to foster a supportive and effective service delivery culture.
Essential Skills and Qualifications:
Excellent communication skills in handling sensitive situations with tact and understanding.
Strong organisational abilities to prioritise tasks effectively under pressure.
Competence in various IT and database systems, particularly the Microsoft Office suite.
Minimum of GCSE or equivalent level of education or experience.
This position requires flexibility in hours and the ability to work across a comprehensive rota system throughout the year, including holidays and weekends.
A requirement to work with children and vulnerable adults is also part of the role, necessitating a satisfactory DBS disclosure.If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Kidderminster, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £15.73 per hour + Umbrella per hour
Posted: 2024-05-02 12:02:22
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Job Title: Customer Hub Officer - Revenue and Benefits
Location: Remote
Working hours: 15 hours per week
Assignment Duration: May - December
This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy.
Do you thrive in a role where attention to detail is paramount? This client is currently seeking a Customer Hub Officer specialising in Revenue and Benefits to join their team on a remote basis.
Key Responsibilities:
Process, verify, and quality check housing benefit claims in accordance with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Utilise expertise in housing benefit processing to verify income details, capital details, and council tax reduction eligibility.
Handle benefits and claims efficiently, ensuring accuracy and compliance with regulatory standards.
Conduct quality checks on 50 claims per month between May and December as required by DWP guidelines.
Navigate and utilise RB Live system and Northgate NEC system proficiently to check claims and provide accurate reports to the DWP.
Collaborate closely with team members to ensure efficient workflow and adherence to prescribed activities.
Requirements:
Prior experience in housing benefit processing and claim verification is required.
Proficiency in RB Live system and Northgate NEC system is required.
Strong attention to detail and ability to work with precision under strict deadlines.
Familiarity with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Ability to work independently with minimal supervision.
Excellent communication skills and ability to collaborate effectively with team members.
If you are interested in the position of a Customer Hub Officer and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk ....Read more...
Type: Contract Location: Newcastle-under-Lyme, England
Salary / Rate: Up to £15 per hour
Posted: 2024-05-01 13:34:15
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Job Title - Customer Services Officer
Location - Bournemouth BH2
Contract - Temp
Hours - 37
Role summary -
This company is currently seeking a highly motivated and experienced Customer Services Officer to join their team.
As a Customer Services Officer, you will be responsible for providing exceptional customer service to clients and customers while working collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
This is a great opportunity for someone who is looking for a challenging and rewarding role in a dynamic and fast-paced environment.
Key Responsibilities:
Provide excellent customer service to clients and customers.
Work collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
Respond to customer inquiries and complaints in a timely and professional manner.
Process customer orders and payments accurately and efficiently.
Manage and update customer information in the company's database.
Identify and escalate issues to the appropriate team members as needed.
Assist with other duties as assigned by the manager.
Requirements:
Previous experience in a customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.
Proficient in Microsoft Office and other relevant software.
Ability to work from home as well as in the office as and when required by the manager.
Must be a local candidate with experience in customer services.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Bournemouth, England
Start: ASAP
Salary / Rate: Up to £12.18 per hour
Posted: 2024-05-01 13:12:04
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Job Title: Complaints and Insight Officer Location: NWI 7HE Contract Type: Temp ongoing We are seeking a dynamic and proactive Corporate Complaints & Insight Officer to join our clients team.
In this pivotal role, you will be instrumental in delivering a first-class customer experience by effectively managing our complaints and insight function.Key Responsibilities:
Accurately record customer complaints in accordance with organisational policies and procedures.
Act as a Business Champion, supporting internal stakeholders in investigating and responding to complaints in alignment with the Principles of Dispute Resolution.
Proactively engage with internal and external stakeholders to prevent informal complaint escalation.
Conduct audits and scrutiny of complaints case handling to ensure compliance with regulatory and statutory requirements.
Identify and escalate concerns related to poor complaint case handling.
Maintain and improve administrative systems to support business activities.
Conduct targeted customer surveys to gather insights on services, ensuring data accuracy and generating insightful reports.
Utilise customer satisfaction results to drive service improvements.
Deliver high-level, customer-focused service to satisfy our customer's needs.
Provide informal advice and assistance to customers on complaints, aiming for resolution without formal escalation.
Regularly update IT systems and databases to maintain accurate and up-to-date records of complaints and inquiries.
Experience:
Strong analytical and problem-solving abilities.
Ability to work effectively both independently and as part of a team.
Demonstrated commitment to continuous improvement and delivering exceptional customer experiences.
Knowledge of regulatory and statutory requirements related to complaints management is advantageous.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an email to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: London, England
Start: ASAP
Salary / Rate: Up to £19.97 per hour
Posted: 2024-05-01 10:24:16
