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Senior Service Operations Manager - IT/Datacentre Managed Services
Location:- London - 3 days Office, 2 Home.
Salary:- to £80k-£90k + Bens
Environment: - Financial Customers,Global Operations, Staff Manager, Service Delivery, Technology, Networking, Managed Services, IP, Datacentre, Voice, Data, Infrastructure.
Our client, a leading Global Managed Services company is looking to hire a Service Operations Manager with experiences of managing Managed Services within Financial accounts.
The role is accountable for 40+ Staff and a Multi Million Pound Managed Services contracts.
The Operations Manager is responsible for leading a team of managed services and project professionals (40 + Engineers) who are dedicated to delivering a project or service to identified strategic accounts in finance.
This is a Global role that includes improving efficiency, productivity and quality whilst delivering in line with budget requirements in a safe and fully compliant working environment, globally for financial strategic accounts.
Day to Day Duties include:
, Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives.
, Understand the unique operational needs and challenges of each account and develop customised operational strategies.
, Foster deep relationships with Key customer stakeholders.
, Meet and exceed financial / margin expectation deliverables at Account and Project level.
, Identify opportunities for process improvement and efficiency enhancement.
, Analyse existing processes and workflows to identify areas for optimisation.
, Manage and allocate resources efficiently, including budgeting and resource planning.
, Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
, Recruit, train, and manage a high-performing operational team focused on strategic account sales.
, Set clear KPI's and performance expectations for the team.
, Provide coaching, guidance, and support to help team members achieve their goals.
, Collaborate with cross-functional teams (e.g.
operations - key accounts/tech accounts and sales) to align strategies and resources.
, Develop and maintain quality management systems working with theGlobal Head of Operations the Operations Director - Strategic Accounts Tech and Operations Director - key accounts.
, Ensure compliance with all relevant laws, regulations, and industry standards.
, Implement and maintain safety protocols to create a secure working environment.
, Manage relationships with suppliers and vendors to optimize costs and improve service quality.
, Negotiate contracts and agreements to secure favourable terms.
, Provide regular reports and updates to senior management on the performance of strategic accounts Finance.
, Provide guidance and support to team members, ensuring they meet their individual and team targets.
, Ensure accurate reporting.
, Communicate client feedback and insights to relevant teams for continuous improvement.
, Establish key metrics to measure the progress and impact of operational strategic accounts.
, Provide Operational support for Managed Service/ Day 2 related activities within the Strategic Tech and Key and Transactional accounts.
Experiences Required:
, Proven experience in global operational leadership and delivery within both tech infrastructure projects and managed services.
, Key relationships with strategic account “finance” customers.
, Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions.
, Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams of 40 people plus.
, Exceptional communication and presentation skills, both written and verbal.
, Strong business acumen and a deep understanding of organisational dynamics.
, Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
, Understanding and experience of the Managed Services industry.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £80000 - £90000 per annum + + Bens
Posted: 2025-12-01 19:03:19
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1st Line Service Support Engineer
Location:- Manchester
Salary:- to £30k Inclusive of Shift Allowance.
24/7 Shift Rota once fully trained.
Environment:- 1st line Support, Customer Interaction, Service Desk, ServiceNow, Salesforce, Incidents, Escalations.
This role could suit an IT Graduate looking for a first role and training in the IT/Tech world.
Step into a fast-paced, high-growth tech environment and become the front line of technical resolution.
Our technology-based client is on the lookout for a First Line Support Specialist who lives and breathes technology, enjoys troubleshooting live issues, and wants exposure to real-world infrastructure, platforms and customer environments.
If you want a role that develops you quickly and gets you working with skilled engineers from day one — this is it.
What you'll be doing
Responding to live incidents and service requests
Troubleshooting faults across multiple technologies and platforms
Working directly with engineers to drive rapid issue resolution
Managing incidents end-to-end, including outage documentation
Applying system patches, updates and config changes during shifts
Acting as the communication bridge between customer, engineering teams and third parties
You'll get exposure to real production environments, critical systems, and a stack of platforms where you'll constantly build your skills and technical depth.
What we're looking for
, Experience in a support or helpdesk environment (ideal, not essential)
, Strong customer communication and incident ownership
, A proactive problem-solver with a can-do mindset
, Hungry to learn, push yourself, and progress fast
, Passion for IT, networks, communications or infrastructure tech
If you want more than just ticket-logging — if you want to resolve, learn, communicate and grow — you'll fit right in.
What's on offer
Hybrid/fully-remote progression after on-site training
Fast technical development, qualifications & progression routes
M-F working to start, moving to shifts once live-ready
25 days holiday + bank holidays, rising with service
EV scheme, cycle to work, tech scheme & employee health plans
Mental health support, EAP access & a people-first culture
________________________________________
Ready to step up, take ownership, and build your career in real tech operations?
Apply now — your next step in IT Support starts here
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £25000 - £30000 per annum + + Bens
Posted: 2025-12-01 18:56:59
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Service Desk Manager- Surrey
Location: Hybrid working, Commutable to Guildford, Surrey and travel to customer sites when required.
Salary: £55k - £65k dep on exp + Bens Driving license required.
Environment:- EV, IT, Service Desk, Software, ITIL, Escalations, Customer Facing, Project Plans, Jira, MS Project, Processes.
My client, a provider of EV and Solar systems are seeking a highly motivated and driven individual, as an EV Service Desk/Operations Manager, to support the sustainability ambitions of a diverse range of customers faults/escalations.
An IT background in Service Desk/Operations would be required with experience on JIRA as well as operational processes that impact a seamless customer service.
Responsibilities will include:
Planning and scheduling the deployments of the award winning product across the UK.
In charge of Jira and dealing with customer faults/escalations
, Responsible for the smooth operation of cloud-based SaaS suite
, Ensure efficient client onboarding and seamless integration of SaaS solutions, tailored to specific market needs.
, Collaborate with sales and technical teams to secure high-margin commercial
charging
contracts across existing and new markets.
, Manage project timelines, budgets, and resources for successful implementations.
, Analyse operational data to identify improvement opportunities and enhance performance across all SaaS deployments.
, Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors.
, Lead a small team of analysts and technicians, ensuring adherence to best practices and cross-department collaboration.
, Continuously monitor EV market, adapting strategies to maximize business opportunities in focus markets.
The role will be Hybrid working in Guildford, 3 days Office, 2 days Home.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Guildford, England
Salary / Rate: £55000 - £65000 per annum
Posted: 2025-12-01 18:33:16
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AWS Cloud Engineer - 2nd Line Support (Contract)
Location: 4 days Office based in Central London, 1 day remote
Contract Length: 6 Months
Rate: £250 - £270 per day (Inside IR35)
Start: ASAP
Are you an experienced AWS Cloud Engineer looking for your next contract? We're seeking a talented 2nd Line Support Engineer to join a busy team and play a key role in maintaining, troubleshooting, and optimising in a cloud environment.
What You'll Do
, Provide 2nd line support across AWS cloud infrastructure and associated services
, Troubleshoot incidents, service interruptions, and performance issues
, Support deployments, configuration, and maintenance of cloud resources
, Work closely with 3rd line, DevOps, and architecture teams to resolve complex issues
, Ensure compliance with operational standards, security policies, and best practices
, Maintain technical documentation and contribute to process improvements
Required Skills & Experience
, Strong hands-on AWS experience (EC2, VPC, IAM, S3, CloudWatch, Lambda, etc.)
, Solid knowledge of Linux/Windows administration
, Experience with networking fundamentals (DNS, routing, load balancing, firewalls)
, Familiarity with Terraform, CloudFormation, or similar IaC tools
, Understanding of CI/CD pipelines and modern DevOps workflows
, Proven background in 2nd line/operational support roles
, Excellent communication and problem-solving skills
Nice to Have
, AWS Certifications (Associate or above)
, Experience supporting containerised environments (ECS/EKS/Docker)
, Scripting skills (Python, Bash, PowerShell)
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Type: Contract Location: London, England
Duration: 6 Months
Salary / Rate: £250 - £270 per day
Posted: 2025-11-19 16:45:24
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Quantity Surveyor - London
Hybrid working:- 3 days office/sites, 2 days home
Salary to £52k + Bens
Environment:- Telecoms, Datacentre, Commercials, Costings, Pricing, Estimating, Reporting, Surveyor, Construction, Infrastructure, Structured Cabling.
We're looking for an experienced Quantity Surveyor to join a leading global technology integrator delivering large-scale connectivity and data centre projects.
You'll work closely with Project and Commercial Managers to protect project margins, ensure financial integrity, and maintain strong commercial control throughout the project lifecycle.
The ideal candidate will bring proven experience in Hyperscale Data Centre delivery and a solid understanding of Telecommunications Infrastructure, ICT, or Security deployments.
Key Responsibilities:
, Provide commercial support to project teams and safeguard financial interests.
, Manage costs, variations, valuations, and financial reporting.
, Identify and mitigate commercial risks to protect profitability.
, Negotiate with suppliers and manage subcontract compliance.
, Build strong relationships with clients and stakeholders.
What You'll Bring:
, Experience in data centre or ICT infrastructure projects.
, Strong commercial acumen and contract management skills.
, Excellent communication, negotiation, and stakeholder engagement.
, Relevant certifications (e.g.
PRINCE2, BICSI, ITIL).
Join a fast-growing, inclusive organisation that values expertise, teamwork, and innovation in delivering complex technology solutions.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £45000 - £52000 per annum + + Bens
Posted: 2025-11-13 16:47:30
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2nd Line Infrastructure Engineer - Manchester area
Salary: £40-45k + Bens
Environment:- 2nd line Infrastructure, Lan, Wan, VMware, Azure, Fortinet, Cisco, SD-Wan, DNS, DHCP, VPN's, Extreme Networks.
Remote, Site and office based, Hybrid Working.
We're looking for an experienced and proactive 2nd Line Infrastructure Engineer to join our team.
You'll provide technical support, maintain core infrastructure systems, and resolve escalated issues from 1st line support.
Key Responsibilities:
, Deliver L2 support for data centre, network, and cloud infrastructure.
, Act as an escalation point for technical incidents and provide guidance to colleagues.
, Support and maintain technologies including LAN, WAN, WLAN, VMware, SAN, and security platforms.
, Liaise with customers, internal teams, and third-party suppliers.
, Maintain accurate documentation and contribute to service improvements.
Technical Requirements:
, Proven experience in infrastructure or network engineering within medium to large environments.
, Strong hands-on knowledge of Fortinet firewalls (FortiGate).
, CCNA certification preferred.
, Experience with VMware (vSphere, ESXi, vCenter).
, Solid understanding of TCP/IP, VLANs, DNS, DHCP, NAT, and routing (OSPF, BGP).
, Experience with VPNs, SD-WAN, and network monitoring tools.
, Desirable: Veeam, Fortinet NSE4, AWS or Azure experience.
Personal Attributes:
, Customer-focused with a proactive, can-do attitude.
, Strong communication, troubleshooting, and documentation skills.
, Flexible, organised, and able to manage multiple priorities.
, Eligible for security clearance (BPSS & NSV).
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £40000 - £45000 per annum + + Bens
Posted: 2025-11-13 16:44:38
