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Client Support OfficerLocation: Hybrid Working 3 days a week in ExeterSalary: £26,000 per annum + upto £2,400 per annumAt uCheck, we support over 30,000 businesses across the UK with accurate, affordable vetting and screening services, backed by user-friendly online systems and unrivalled client support.
Our services help organisations make safer recruitment decisions, meet regulatory requirements, and reduce risk — ensuring the right people are in the right roles with confidence.We are currently looking to recruit a Client Support Officer to join our growing team in Exeter.
This role is a brilliant opportunity for someone who thrives on delivering high-quality client service, enjoys working in a fast-paced environment, and wants to develop expert knowledge in our systems and screening processes.
You'll play a key part in supporting our clients, managing enquiries and applications, and contributing to the continued success of a business that's always striving to improve.The role At Trust ID and across our Screening businesses, we assist organisations of all sizes across a range of industry sectors with our range of identity check services.
By working with us, businesses are able to make more informed recruitment decisions, fulfil regulatory requirements, and mitigate risks to clients and employees.We are currently looking to recruit an experienced Finance Assistant to support our busy Finance team.
This role will be varied, covering standard month-end and year-end procedures as well as providing ad-hoc support for the group finance team., Handle written and phone enquiries efficiently, delivering a consistently high standard of service every time., Build confidence and expertise in our bespoke systems, service knowledge and communication skills through training and development opportunities., Act as a trusted counter-signatory for client DBS applications, always ensuring accuracy and compliance., Play a key role within the Client Support Team by bringing a positive attitude and strong teamwork into everything you do., Represent and champion the mission and values of the business in every client and colleague interaction., Consistently meet (and strive to exceed) both individual and team KPI targets., Work closely with the Client Experience Executive, Client Service Team Leader and Client Service Manager to provide reliable, proactive support., Become highly knowledgeable in the uCheck system and our product range through ongoing self-driven learning and knowledge retention., Support and guide newer team members by sharing product and system expertise, acting as a mentor when needed., Deliver training sessions for new starters and existing colleagues, supporting learning and development across the team., Take ownership of key application workflows, including those awaiting action, rejected applications, escalations, migrations, external ID checks and the automated countersigning tool., Support business improvement by taking part in project work and system testing whenever required., Bring a continuous improvement mindset, always looking for smarter, better ways to enhance performance and the client experience.About you, Strong customer service and people skills, with a genuine focus on helping clients., Clear, confident communication, both written and verbal., Good organisation and time management, able to balance multiple priorities., A positive, enthusiastic team player who enjoys collaboration., Adaptable and comfortable in a fast-paced, evolving environment., Solutions-focused, proactive and keen to improve how things are done., Eager to learn, develop and grow within a successful, growing business., It keeps the energy and culture while being easy to scan and digest. Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Exeter, England
Start: ASAP
Salary / Rate: Up to £26000.00 per annum + + upto £2,400 bonus PA
Posted: 2026-01-09 17:34:08
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Client Support Executive - OnboardingLocation: Hybrid - 2 days in our Wilmslow office, 3 from homeWorking Hours: Full-timeCitation is one of the UK's leading providers of Health & Safety, HR, Employment Law and ISO services to businesses.
But we're far from average — our people bring their personalities to work, not just their policies! It's a great place to work because of the people we employ.
Fun, professional, and supportive, we're looking for likeminded individuals who bring passion and positivity to what they do.
If our culture sounds like the right fit for you and you're excited to be part of our success story, we'd love to hear from you.
The role: As we continue to grow and invest in service and technology, we're recruiting a Client Support Executive to join our Onboarding team.In this role, you'll:, Provide exceptional telephone and online support to clients across the UK, Welcome new clients and deliver training on our platform, Make proactive touchpoints with clients throughout their contract , Ensure clients gain maximum value from their Citation serviceAbout you: We're looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions.
Whatever your background, if you're passionate about delivering outstanding customer service, we can teach you the rest.
You'll be someone who: , Engages confidently and professionally over the phone, Learns new systems quickly and uses information to support clients effectively, Puts the client first, making it your mission to understand their needs and exceed expectationsHere's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Ready to Apply? If you're passionate about client support, love problem-solving, and want to work in a fun and supportive team, apply today and start your journey with Citation! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2026-01-09 17:21:58
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CNC Specials Milling - Setter/OperatorLocation: Nottingham, UK (NG10)Hours: Full-time, 39 hours per week, PermanentShifts: 3 shifts (AM/PM/Nights)Pay: £16.15 - £18.54 per hour, including 23% shift payAre you an experienced CNC Setter/Operator looking for a role where precision and skill truly matter? Join I Holland, a world-renowned manufacturer of pharmaceutical tooling, and become part of a fast-paced, high-quality engineering environment.Due to strong order books and continued growth, we have an exciting opportunity in our Specials Milling Department.
You'll set and operate 3 & 4 axis CNC milling machines (Haas & Mori Seiki with Fanuc interface) to produce small batches and one-off pieces to exacting tolerances.Your responsibilities will include:, Setting and operating CNC milling equipment, Machining tool steels (hard and soft up to 65Hrc), Using Renishaw spindle probes for workshifts/datums, Reading technical drawings and working to tolerances of 0.001mm, Performing precise in-process measurements, Maintaining 5S standards and adhering to safety protocols, Performing periodic tool changes during productionWe're looking for someone who is:, Minimum of 2 years experience in CNC milling (preferably apprentice-trained), Self-motivated and able to work independently, Skilled in programming with G & M codes (Edgecam experience is a plus), Competent at producing small, high-quality workpieces, Strong in communication and time managementIn return, we offer:, Profit Related Pay (PRP) Bonus Scheme (worth approx.
£3,000 extra per year), Ongoing in-house training, 33 days annual leave (including bank holidays), Employee Assistance Programme, Cycle-to-work scheme, Retail discounts through I Holland Reward Scheme, Social events (Christmas parties, fun days), Pension contributions & annual pension advice, Free uniform & PPE, Overtime paid at 1.5x basic rate after 39 hoursReady to progress CNC career to the next level? Click Apply now and send us your CV.Please note: Employment is subject to DBS check, references, and right-to-work documentation. ....Read more...
Type: Permanent Location: Long Eaton, England
Start: ASAP
Salary / Rate: £16.15 - £18.54 per hour + including 23% shift pay
Posted: 2026-01-09 16:51:14
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General Operator (CNC) - Shaped Tip Grinding (Nights)Location: Nottingham, UKHours: Monday - Friday, 10 pm - 6 am (39 hours per week) (flexibility to be discussed at interview)Pay: From £13.63 + 30% shift allowance to £15.08 + 30% shift allowance (depending on experience)Looking for a role where precision and skill make a real impact? Join I Holland, a global leader in tablet tooling, trusted by pharmaceutical companies in over 100 countries.
We're expanding and need talented CNC Operators to help us maintain our reputation for excellence.As a General Operator (CNC) - Shaped Tip Grinding, you'll expertly set and operate CNC Anca Punch Grinding 3 and 5 axis machines.
You'll work in a flexible team environment, producing tooling with tight tolerances for the pharmaceutical industry.
Your ability to edit programs, interpret drawings, and run multiple machines will ensure we meet customer and business needs.Your responsibilities will include:, Setting and programming CNC machinery, Productive running of equipment to meet throughput and quality standards, Reading and understanding work instructions, drawings, and inspection procedures, Maintaining a safe, clean, and organized work area (adhering to 6S standards), Assisting in process improvements and equipment development, Communicating effectively and working as part of a teamWe're looking for someone who:, Has experience setting and operating CNC machines (preferably with programming skills), Can work independently and adapt to changing priorities, Understands quality standards and can maintain tight tolerances, Demonstrates strong communication and teamworkIn return, we offer:, Competitive pay plus 30% shift allowance, Flexible overnight shifts (we can adjust start/finish times), Profit Related Pay (PRP) bonus scheme, 33 days annual leave (including bank holidays), Ongoing in-house training, Cycle-to-work scheme, Employee Assistance Programme, Retail discounts through I Holland Reward Scheme, Social events and pension contributions, Free uniform and PPEReady to join a world-class manufacturer and take your CNC career forward? Click Apply now and send us your CV.Please note: Employment is subject to DBS check, references, and right-to-work documentation. ....Read more...
Type: Permanent Location: Long Eaton, England
Start: ASAP
Salary / Rate: £13.63 - £15.08 per hour + DOE + 30% shift allowance
Posted: 2026-01-08 13:48:57
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HR Advisor Location: Hybrid - 3 days Bracknell, 2 days from homeWorking Hours: 37.5 hours a weekSalary: CompetitiveWe're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.We pride ourselves on creating a workplace where everyone is valued, supported, and encouraged to bring their best selves to work.
We're known for our supportive culture and our commitment to helping clients stay “ready for anything.” If you're a team player who thrives in a fast-paced environment, we want to hear from you!The role: Our whole reason for being is to attract, retain and develop great people.
We know that you sustainably raise performance through engagement and that leadership and culture is key to this.
We're looking for a commercial HR generalist to play an integral role in our team and business.
You will be working closely with Group functions to deliver the People Plan and their basic HR needs, as well as help them be their best whilst driving change, supporting rapid business growth and a variety of ambitious and exciting projects, all while making sure our culture is nurtured and developed.
It's a true generalist position!, Work closely with assigned areas of the business to drive the People Plan, identify, and deliver key HR initiatives., Provide HR support for all matters in your business area, including performance management, training and development, ER issues, including: Grievances, disciplinaries, capability, redundancy, long-term sick, disputes, assist with TUPE, colleague wellbeing, including maternity/paternity, Project work - we're constantly growing and evolving so there'll be plenty to get stuck into, Stats - understanding our people numbers helps us perform better., Rewards & remuneration - from helping develop our benefits to doing the admin and liaising with payroll, you'll be involved., Support with embedding new acquisitions into the Citation Group, Admin - it needs to be done right and strong eye for detail, so we all have a part to play, Compliance/business protection - you know how important this and will make it integral to the way we work., Colleague engagement - Everything we do is aimed at protecting and building our high-performance culture and our great colleague engagement scores., Internal Comms - As a team, we own the internal Comms - it's the voice of our culture, a glue that helps bind us and has never been more important., L&D - we like to keep it relevant, quick and easy to access, be prepared to get involved in supporting the delivery of existing programmes and help to create new material.About you: We're not your everyday HR department, and we're not looking for your everyday HR person., It's fast-paced and always changing, so you need to be up for the challenge, always ready to adapt and get stuck in, Agile with a growth mindset, you will really care about our business.
You get that you are a role model for and a custodian of our culture and will always put your best self forward., It's all about the people in Citation, so you'll need to demonstrate a wide range of influencing and communication skills.
With high emotional intelligence and sound commercial acumen, people will want to come you, not just because of your expertise, but because you are a great person to work with., We're always growing and changing so you'll need to demonstrate how you positively embrace change personally and drive change successfully within your business., Whilst it's all about the people we're not pink and fluffy, you'll need to demonstrate your commercial edge too., We've got a coaching style with our managers; we work together to help find the best solutions, so you'll need to show us your coaching and problem-solving skills., You'll have experience of dealing with a wide range of ER issues and feel comfortable dealing with issues from the basics to complex issues.
, You're always learning and developing - you might not have all the answers yet and you're willing to learn and give it a try., We're always looking for ways to improve our processes to create a better experience for colleagues so you'll show initiative and come up with new ideas on how we can do this.Ideally, you'll also have..., Experience or exposure to large change projects (could include restructures or business integrations), Experience of writing and delivering training, Experience in ESG topics such as Diversity, Equity and Inclusion & Carbon Emissions, Experience working at pace in a changing environmentHere's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank Holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Bracknell, England
Start: ASAP
Posted: 2026-01-07 12:35:35
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FP&A and Financial Integration Analyst Location: 3 Days Wilmslow HQ, 2 days from home Salary: CompetitiveHeadquartered in Wilmslow and established in 1995, the Citation Group of companies is a growing professional services and compliance business employing over 600 people.
The product delivers valuable HR, Employment Law, Health & Safety, ISO and Electrical Safety products and services to over 120,000 SMEs across the UK, Australia and Canada.
The Citation Group has grown rapidly over the past few years and has big ambitions for the future.
As a Private Equity-backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.The role This is an exciting opportunity for a motivated and analytical finance professional to join a high-growth business as an FP&A and Financial Integration Analyst, reporting directly to the FP&A Director.
In this pivotal role, you will combine forward-looking financial analysis with hands-on integration support, shaping the financial strategy and performance visibility of a rapidly expanding organisation.
You'll play a key role in driving planning accuracy, supporting strategic decision-making, and ensuring seamless financial integration across new acquisitions — making this a highly visible and influential position within the finance function.Financial Planning & Analysis , Lead or support the preparation of annual and half-year forecasts, collaborating closely with senior leadership , Develop and maintain dynamic financial models to evaluate business scenarios, investment cases and strategic initiatives , Maintain rolling forecasts that provide management with up-to-date financial visibility, incorporating key performance indicators and business assumptions , Analyse monthly results versus budget, forecast and prior periods, providing concise and insightful commentary on performance drivers and variance analysis , Prepare presentations and analysis for senior management and investors , Responsible for the financial consolidation of both budgets and actuals, including commercial KPIs, financial statements and additional key stakeholder information.
, Working with the divisional finance teams regarding the preparation of financial information in line with Group standards and timings.
Financial integration , Collaborate with the Corporate Development team, divisional finance stakeholders and external advisors pre-acquisition, evaluating historical financial results, financial team structure and current accounting policies, Review and input into the financial modelling for new acquisitions, including sensitivities, integration costs, key modelling assumptions, synergy calculations and how these impact the Group post deal , Identify potential financial and operational risks that could impact integration, including accounting policy differences, tax exposure and data quality issues , Lead and coordinate the integration of new entities into the Group, ensuring a smooth transition across reporting, planning and control frameworks , Manage the consolidation of accounting and reporting systems , Monitor synergy realisation, integration costs, and the financial performance of newly acquired businesses against pre-deal assumptions Data, systems and process improvement , Maintain and enhance forecasting and reporting tools to improve efficiency and accuracy , Identify opportunities to automate reporting processes and ensure the accuracy, consistency, and reliability of financial data across systems , Review and refine FP&A processes to strengthen planning accuracy, reduce manual effort, and enhance insight generation , Support compliance with corporate financial policies, controls, reporting standards, ensuring data quality throughout the planning processOther ad hoc projects, Assist in the group audit of new acquisitions in the year , Involvement in Group reorganisation projects (liquidations, restructures, hive-ups etc.), Readiness reviews in advance of Group exit from current PE cycleAbout you, Hold an ACA (or equivalent) qualification, A curious and critical thinker; a self-starter who digs into information and data to uncover insights and drive smarter financial decisions.
, Strong communication skills, both verbal and written, Excellent interpersonal skills and an ability to engage non-Finance colleagues , Advanced Excel and data manipulation is essential, Technically strong with a good depth of understanding and experience of financial reporting , Experience of improving processes and control environments, Ability and desire to work in a fast-paced and ever-evolving Private Equity environment, Experience in working with subscription business metrics (ARR, NRR, churn etc) preferableJoin us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2026-01-07 12:29:23
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Marketing Manager Location: Reading or Exeter based - 3 days per week in office, 2 days from homeSalary: Competitive We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.We pride ourselves on creating a workplace where everyone is valued, supported, and encouraged to bring their best selves to work.
We're known for our supportive culture and our commitment to helping clients stay “ready for anything.” If you're a team player who thrives in a fast-paced environment, we want to hear from you!In 2022, Ucheck teamed up with The Citation Group to broaden our portfolio of premium products and services while securing significant investment to advance our technology.
uCheck is a leading UK provider of online employment screening and background checks, helping organisations make confident, compliant hiring decisions.
Their services include DBS checks, Right to Work, ID verification, and Adverse Credit checks, all accessible through an easy-to-use platform with fast turnaround times.Purpose of the role As the Marketing Manager, you will be at the forefront of shaping and driving bold marketing strategies that fuel new customer growth and boost revenue across our verification business.
This role is all about creating powerful lead generation campaigns, elevating brand presence, and optimising the entire prospect journey through innovative multi-channel and digital marketing initiatives.Working closely with the Marketing, Sales, and Product teams, you'll lead on integrated acquisition programmes that not only maximise conversion rates but also lay the foundation for long-term, sustainable business success.
If you're passionate about turning ideas into impactful results and thriving in a fast-paced environment, this is the opportunity to make a real difference.What you will do: Acquisition Strategy & Planning, Develop and execute acquisition marketing strategies aligned with business and group objectives., Design and deliver integrated campaigns that generate high-quality leads and drive online sales., Build growth and brand plans leveraging all relevant channels, including PPC, SEO, SEM, social, email, direct mail, influencer, referral, webinars, surveys, and events., Collaborate with central marketing teams to ensure timely, on-budget delivery of campaigns and initiatives., Manage and optimise budgets for sales and marketing activity across both businesses, ensuring effective allocation of resources.Digital Marketing & Prospect Journey, Own and optimise the prospect journey, ensuring effective nurturing and engagement throughout the funnel., Act as custodian for the website, driving content creation, conversion rate optimisation, and development initiatives., Monitor and adjust campaign performance using analytics and KPIs to maximise ROI and marketing effectiveness.Reporting & Analytics, Produce regular reports on campaign performance, channel effectiveness, and ROI for presentation to the Sales & Marketing Director., Conduct market analysis to identify trends, opportunities, and emerging digital strategies to support revenue growth., Utilise marketing automation and analytics tools to measure, report, and optimise marketing activity.Stakeholder Management & Collaboration, Manage and develop relationships with internal stakeholders and external partners to support delivery of objectives., Collaborate with marketing colleagues to integrate strategies and share best practices across channels.Qualities we are looking for: , Experience in acquisition, lead generation, or e-commerce marketing within B2B or technology environments., Proven track record of designing and delivering multi-channel campaigns that drive measurable growth., Strong understanding of digital marketing approaches, including nurture-based campaigns, marketing automation, and demand generation., Proficient in using CRM, marketing automation, and analytics tools to execute and measure campaigns., Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment.Ideal profile: , Strategic, commercially focused communicator with clear, compelling written and verbal skills., Positive, adaptable, and proactive, thriving in a dynamic environment., Analytical and data-driven, using insight to guide decisions and improve results., Collaborative and influential, able to build trusted relationships at all levels., Professional, ethical, and aligned with the values and behaviours of the Citation Group.Here's a taste of the perks we roll out for our extraordinary team members:25 Days of Holidays + Bank Holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family. ....Read more...
Type: Permanent Location: Exeter, England
Start: ASAP
Posted: 2026-01-07 12:23:02
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Marketing Manager Location: Reading or Exeter based - 3 days per week in office, 2 days from homeSalary: Competitive We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.We pride ourselves on creating a workplace where everyone is valued, supported, and encouraged to bring their best selves to work.
We're known for our supportive culture, and our commitment to helping clients stay “ready for anything.” If you're a team player who thrives in a fast-paced environment, we want to hear from you!In 2022, Ucheck teamed up with The Citation Group to broaden our portfolio of premium products and services while securing significant investment to advance our technology.
uCheck is a leading UK provider of online employment screening and background checks, helping organisations make confident, compliant hiring decisions.
Their services include DBS checks, Right to Work, ID verification, and Adverse Credit checks, all accessible through an easy-to-use platform with fast turnaround times.Purpose of the role As the Marketing Manager, you will be at the forefront of shaping and driving bold marketing strategies that fuel new customer growth and boost revenue across our verification business.
This role is all about creating powerful lead generation campaigns, elevating brand presence, and optimising the entire prospect journey through innovative multi-channel and digital marketing initiatives.Working closely with the Marketing, Sales, and Product teams, you'll lead on integrated acquisition programmes that not only maximise conversion rates but also lay the foundation for long-term, sustainable business success.
If you're passionate about turning ideas into impactful results and thriving in a fast-paced environment, this is the opportunity to make a real difference.What you will do: Acquisition Strategy & Planning, Develop and execute acquisition marketing strategies aligned with business and group objectives., Design and deliver integrated campaigns that generate high-quality leads and drive online sales., Build growth and brand plans leveraging all relevant channels, including PPC, SEO, SEM, social, email, direct mail, influencer, referral, webinars, surveys, and events., Collaborate with central marketing teams to ensure timely, on-budget delivery of campaigns and initiatives., Manage and optimise budgets for sales and marketing activity across both businesses, ensuring effective allocation of resources.Digital Marketing & Prospect Journey, Own and optimise the prospect journey, ensuring effective nurturing and engagement throughout the funnel., Act as custodian for the website, driving content creation, conversion rate optimisation, and development initiatives., Monitor and adjust campaign performance using analytics and KPIs to maximise ROI and marketing effectiveness.Reporting & Analytics, Produce regular reports on campaign performance, channel effectiveness, and ROI for presentation to the Sales & Marketing Director., Conduct market analysis to identify trends, opportunities, and emerging digital strategies to support revenue growth., Utilise marketing automation and analytics tools to measure, report, and optimise marketing activity.Stakeholder Management & Collaboration, Manage and develop relationships with internal stakeholders and external partners to support delivery of objectives., Collaborate with marketing colleagues to integrate strategies and share best practices across channels.Qualities we are looking for: , Experience in acquisition, lead generation, or e-commerce marketing within B2B or technology environments., Proven track record of designing and delivering multi-channel campaigns that drive measurable growth., Strong understanding of digital marketing approaches, including nurture-based campaigns, marketing automation, and demand generation., Proficient in using CRM, marketing automation, and analytics tools to execute and measure campaigns., Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment.Ideal profile: , Strategic, commercially focused communicator with clear, compelling written and verbal skills., Positive, adaptable, and proactive, thriving in a dynamic environment., Analytical and data-driven, using insight to guide decisions and improve results., Collaborative and influential, able to build trusted relationships at all levels., Professional, ethical, and aligned with the values and behaviours of the Citation Group.Here's a taste of the perks we roll out for our extraordinary team members:25 Days of Holidays + Bank Holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. ....Read more...
Type: Permanent Location: Reading, England
Start: ASAP
Posted: 2026-01-07 12:20:50
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Senior Marketing Executive Location - 3 days at HQ (Wilmslow), 2 days from home Salary - Competitive We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.We pride ourselves on creating a workplace where everyone is valued, supported, and encouraged to bring their best selves to work.
We're known for our supportive culture and our commitment to helping clients stay “ready for anything.” If you're a team player who thrives in a fast-paced environment, we want to hear from you!
The roleWe are looking for a results-focused, enthusiastic, and forward-thinking Senior Marketing Executive to join the central marketing team at The Citation Group.The Senior Marketing Executive will play a key role in supporting and working across the marketing SLT to deliver across a variety of briefs for a number of brands.
You'll be responsible for creating and optimising campaigns, seeing briefs through from origination to realisation, managing multiple stakeholders, managing projects from conception to delivery and reporting on campaign successes.
This is a new role, which will provide you with the opportunity to work across multiple businesses and channels and be part of a business that is set to triple in size., Support heads of marketing with campaign ideation and realisation to hit lead generation KPIs., Support the senior team to see through all marketing activities from briefing stage to launch., Brief in all key marketing activities to content, digital, events and design teams, Report on campaign activity to illustrate return on time and investment., Manage stakeholders to ensure campaigns and projects are realised on time and to budget., Use CRM platforms to track successes and inform changes., Liaise with the wider marketing team to maximise collaborative opportunities., Attend and present at meetings with multiple stakeholders across the commercial team., Research competitor products, services and marketing activities and come up with new and reactive ideas., Create and amend tools and templates as part of client and prospect activity., Monitor and manage budgets alongside heads of marketing., Support and deliver across a variety of briefs where demand and projects require.About you, Bags of enthusiasm, Strong creative mind, Commercial savviness with strong multitasking skills, Excellent verbal and written communication skills, Strong analytical acumen and data-driven thinking, Ability to manage stakeholders and peers from briefing through to delivery and reporting., Self-motivated with the ability to work as part of a team as well as under your own initiative., Self-belief to push your campaign ideas forward so ideas become reality., Be comfortable approaching and engaging with brand owners, content producers and agencies., A strong planner and organiser who ensures work is completed within deadlines, to budget and to the highest standard.Here's a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family.Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.If you're looking for your next career challenge, don't mind getting stuck into all areas of marketing and love driving forward new ideas, then this is the role for you! In return, we will give you the opportunity to work with a fantastic team, the chance to raise your profile, and learn and develop into your role.
We also have a great range of colleague benefits. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2026-01-07 12:18:44
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Management Accountant Location: Hybrid - Wilmslow 3 days, 2 days from homeSalary: CompetitiveWe're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
And that's where we come in - taking the stress out of it all to make life simpler and smoother for business owners.As our business has grown in scale, we've established a dedicated Group function to sit alongside our divisional structure.
This central hub houses the costs of shared services and, over the past three years, we've steadily consolidated departments into it.
The result is greater efficiency, stronger scalability, and a structure that seamlessly supports both our existing brands and the new businesses we bring on board.The role We are looking for an ambitious, dynamic, hard-working finance professional to join the team.
This is an excellent opportunity for a qualified / part-qualified accountant to develop and grow in an exciting, ambitious business environment.
This role is responsible for the management of accounts of the Group function, including month and year-end close, budgeting and forecasting (P&L, balance sheet and cash flow).
There are significant opportunities to develop, improve and add value to the business, and the candidate must have a passion to drive change and make a difference.Monthly Reporting, Developing and driving efficiencies in the month-end process for the business unit , Preparation of monthly management accounts including P&L, Balance Sheet and Cashflow, Ensure all income, expenditure and capex is correctly accounted for, monitored and any variances to budget and prior year are analysed and understood, Ensure financial reports are accurate and delivered to deadline, Presentation of monthly results of the Group function including completing accurate and insightful commentary for inclusion in Board and Investor reports, Monthly reconciliation of balance sheet and control accounts , Preparation of monthly invoices for recharges from the Group to the other business unitsFinancial Planning & Analysis, Preparation of forecasts for the Group function, Regular tracking of performance versus budget and prior year, including monthly meetings with budget owners to track performance / spend against budget, Challenging budget holders regarding spend and proactively identifying opportunities and risks associated with the cost base, Production of short term cashflow forecasts, Support with tracking of business and financial KPIsOther, Leading the annual audit process for the Group functions, providing requested information in a timely manner and having the knowledge to be the go-to person for questions , Identify process improvements from both an efficiency and internal control perspective and take ownership for dthe evelopment and implementation of solutionsAbout you , Qualified or part-qualified accountant (ACA, ACCA or CIMA), Experience of producing monthly management accounts and related financial reporting, Solutions-focused and continuous improvement mindset, Excellent interpersonal skills and an ability to engage non-Finance colleagues , Advanced Excel and data manipulation are essential, Ability and desire to work in a fast-paced and ever-evolving environment, Experience of working in or with PE-backed businesses is preferable, but not essential Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2026-01-07 12:15:50
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Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: Base Salary + Commissions, OTE £35k + We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety.
We take care of the tricky stuff—whether that's sorting your compliance documents or giving you access to expert advice any time you need it.
Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performanceAbout youWe're looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven.
You'll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.You'll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience.
Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Salary / Rate: Up to £24750.00 per annum + + Commissions, OTE £35k +
Posted: 2026-01-07 08:50:53
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Client Support Executive - No experience needed.Location: Hybrid - 2 days in Wilmslow, 3 days at home.Hours: Monday - Friday 08:30 - 17:00Salary: £24,000 + 2,000 quarterly bonus (OTE £32,000)Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow.
You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.Your role:, Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs.
Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits., Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs., Objection Handling: Skilfully handling objections is a core aspect of this role.
You'll have the expertise to address any concerns clients may have regarding service or booking their visits on time., Adaptive Communication: You'll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm.
This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required.Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service.
We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value-added to the client.The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once.
They will have excellent communication skills, along with a first-class telephone manner.As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: £24000.00 - £32000.00 per annum + £32k OTE incl. £2000 quarterly bonus
Posted: 2026-01-07 08:46:08
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Customer Complaints & Resolution ManagerLocation: Hybrid - 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic - OTE 39k per yearCitation provides expert HR, employment law, and health and safety support to businesses across the UK.
We help organisations stay compliant, protect their people, and create safer, more productive workplaces.
Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most - running their business.If you're a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we're definitely the company for you to grow with.
If our culture sounds like the right fit and you'd like to be part of our success story, we'd love to hear from you - send us your details today.What will I be responsible for?, Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed., Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions., Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements., Stay informed with a strong understanding of compliance functions and how they impact our clients., Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately., Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life., Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience., Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned., Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes., Deliver outstanding service to a diverse client base, and support your colleagues in doing the sameWho are we looking for?You'll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns.
Your communication skills - both written and verbal - enable you to engage, influence, and present confidently at every level of the organisation.You'll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality.
Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements.You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes.Here's a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family.Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Manchester, England
Start: ASAP
Salary / Rate: Up to £39000.00 per annum + OTE
Posted: 2026-01-05 20:05:05
