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Quality and Support Planning Assistant
A NEW exciting opportunity for someone looking to take the next step in their career! We are seeking a meticulous and analytic Quality and Support Planning Assistant to join our expanding work force.
This role offers an exciting opportunity to contribute directly to maintaining the quality and safety of our care services.
First City is a respected care provider, known for our dedication to delivering exceptional care to our customers.
We take pride in maintaining the highest standards of care and compliance with all regulatory requirements.
Our team is passionate about continuous improvement and fostering a supportive, collaborative work environment.
Location: Swindon and surrounding area Salary: £26,790.00 - potential for additional earnings Hours: 32 hours per week (inclusive of 1 in 4 weekends, hours can include early mornings and later evenings)
Must Hold a full UK license, have access to your own vehicle with business insurance.
The Role
In this role you will work in collaboration with the Quality Insight & Development Leadand SHAPE Team Lead to support the continuous improvement of processes, and services by gathering insights, analysing data, carrying out colleague observations to ensure compliance, competency and strategies that enhance quality and efficiency.
You will work within a multidisciplinary team to identify trends, assess performance and drive innovation.
This position is ideal for someone who has experience working within a Senior or Team lead role who is ready to take on a role focused on compliance and care quality standards.
Key responsibilities:
Collect, analyse, and interpret data to identify trends, performance gaps, and areas for improvement, supporting the development and implementation of quality initiatives.
Monitor system alerts, review care records, and ensure documentation aligns with regulatory and quality standards, including CQC compliance.
Collaborate with care teams to address care delivery gaps and escalate concerns appropriately to ensure timely resolution.
Maintain accurate documentation, contribute to audit reviews, and support the development of action plans to drive continuous improvement across services.
Assist in delivering training and development programmes aimed at enhancing competency and improving care quality standards.
The above is not an exhaustive list of duties.
What We're Looking For:
The ideal candidate will have a minimum of two years of hands-on experience in a care setting, demonstrating a strong foundation in providing quality support.
They should hold a Level 3 qualification in Health and Social Care or be willing to work towards achieving it.
Confidence and assertiveness are essential, along with the ability to challenge others constructively and professionally when needed.
Excellent written and verbal communication skills are required, as well as proficiency in using a variety of computer systems and digital tools.
The candidate should also be friendly, enthusiastic, and trustworthy, with a proactive, can-do attitude that contributes positively to the team and the people they support.
In return, we offer:
Comprehensive training and ongoing support
Access to the Blue Light Card discount scheme
Discount on motor maintenance with a trusted local garage
28 days of annual leave, inclusive of public holidays
Employee Assistance Programme (EAP) provided by Health Assured
Use of a company pool car (subject to availability)
Workplace pension scheme through Nest
Refer-a-friend incentive program
Why Join Us?
If you're detail-oriented and passionate about ensuring compliance and excellence in care, we want to hear from you.
At First City, you'll be part of a team that values collaboration, continuous improvement, and making a real difference in people's lives.
....Read more...
Type: Permanent Location: Swindon, England
Start: ASAP
Salary / Rate: Up to £26790.00 per annum + Full Training,Pension
Posted: 2026-11-13 16:53:20
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Management AccountantFirst City Nursing and Care, Swindon£42,000 to £48,000 depending on experience | Full time | Permanent
Are you a management accountant who wants your work to make a real difference? First City is a CQC Outstanding rated homecare provider with a turnover of around £30 million, now part of the Cera group.
We support thousands of people to live well at home across Swindon, the Isle of Wight and Wiltshire, and we manage the homecare market on behalf of Swindon Borough Council and the Isle of Wight Council.
We are looking for a Management Accountant to join our established finance team at First City House in Swindon.
You will be part of a friendly, experienced team that includes finance assistants and apprentices, and you will manage a small team of your own.
You will report directly to our Managing Director and work closely with our Head of Finance.
This is not a role where you will be working in isolation.
You will have colleagues to share the workload with, and you will be the person they turn to for leadership, guidance and support.
What you will be doing
You will own the monthly management accounts, delivering them by the 8th of each month with clear commentary that helps the leadership team make good decisions.
Our payroll team processes pay for our large care workforce, and you will use your sound understanding of payroll to review their work, making sure everyone is paid accurately and on time and that we meet National Minimum Wage rules and UKVI sponsor requirements for our overseas colleagues.
You will lead budgeting and reforecasting, report performance against budget, and build the cost evidence that supports our fee negotiations with councils and the NHS.
You will line manage a small finance team, setting priorities, holding one to ones and helping each person develop.
You will work alongside our senior leadership team, taking a co-production approach to budgets and plans, and build strong relationships with our system partners, including the ICB, local authorities and NHS colleagues.
You will also mentor our finance apprentices through their qualifications and work with finance colleagues across the Cera group.
We are keen to modernise, so we want someone who will look for better ways of working and make good use of technology and automation.
What we are looking for
You will be qualified or part qualified (CIMA, ACCA or ACA), or qualified by experience, with a strong track record of producing management accounts in a fast paced, high volume environment.
You will have a sound, up to date knowledge of payroll regulations, HMRC requirements and pension auto enrolment rules, experience of managing or supervising a small team, confident Excel skills, and the ability to explain the numbers clearly to people who are not finance specialists.
Experience in health and social care, local authority contracts or sponsor licence compliance would be a real advantage.
Why join us
You will join a supportive, close knit finance team in an Outstanding rated organisation, with genuine room to grow within a larger national group and the chance to shape how our finance function develops.
Alongside a salary of £42,000 to £48,000, you will receive private healthcare, a salary sacrifice pension scheme, access to the Blue Light Card discount scheme, and confidential support through our Health Assured employee helpline.
....Read more...
Type: Permanent Location: Swindon, England
Start: ASAP
Salary / Rate: £42000 - £48000 per annum + Full Training,Pension
Posted: 2026-11-13 13:45:30
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End of Life Care Assistant (Community)
£14.19 - £14.24 per hour + 35p per mile mileage for drivers
Are you a compassionate, caring individual looking to make a meaningful difference at one of the most important times in someone's life?
We are looking for dedicated Community End of Life Care Assistants to provide compassionate, person-centred care to individuals wishing to remain in the comfort of their own homes during the final stages of life.
Whether you are an experienced care professional or have transferable care experience, we would love to hear from you.
Previous care experience is preferred but not essential, as specialised end of life care training will be provided to equip you with the knowledge, confidence, and skills needed for this rewarding role.
About the Role
As a Community End of Life Care Assistant, you will support individuals and their families by delivering high-quality, compassionate care in their own homes.
You will work as part of a supportive team dedicated to ensuring every person receives dignified, respectful, and personalised care.
You must be happy to travel across all areas we cover (Swindon and the local area).
Your Responsibilities
You will provide compassionate support tailored to each individual's needs, including:
Delivering personal care with dignity and respect
Supporting comfort, mobility, and repositioning
Administering or prompting medication where appropriate
Providing emotional support and companionship to clients and their families
Preparing light meals and assisting with household tasks
Supporting individuals to remain comfortable and independent at home
Working closely with healthcare professionals to provide seamless end of life care
Maintaining accurate care records and reporting any changes in wellbeing
Exceptional Training Provided
We understand that end of life care requires a unique set of skills and compassion.
Every successful applicant will receive comprehensive training, including:
End of Life Care
Palliative Care Principles
Symptom Awareness
Communication with Families
Emotional Wellbeing and Bereavement Awareness
Person-Centred Care
Medication Awareness
Moving and Handling
Safeguarding
You will be fully supported throughout your learning journey with ongoing training and development opportunities.
Shifts Available
We offer flexible working patterns, including:
Morning: 7:00am - 15:00pm
Evening: 15:00pm - 23:00pm
Tea & Bed: 17:00pm - 23:00pm
Full-time, part-time, and weekend-only positions are available.
This is a community-based role, so flexibility and willingness to travel across Swindon and surrounding areas is essential.
These hours can vary to meet the needs of the business.
Why First City
First City is a leading provider of high-quality community care, rated Outstanding by the CQC.
Our dedicated and successful team is committed to empowering people to achieve their goals through a holistic, strength-based approach, supporting individuals to live independently and remain in the comfort of their own homes while receiving exceptional, person-centred care.
At First City, we value our team and offer a wide range of benefits to support your growth and well-being:
£14.24 per hour
35p per mile mileage allowance
Bank holiday enhanced pay
Guaranteed hours available (terms and conditions apply)
Paid induction and shadowing
Pool cars available (subject to availability)
28 days' holiday (pro rata)
Ongoing training and career progression opportunities
Blue Light Card membership
Employee Assistance Programme (EAP) providing confidential wellbeing, financial and counselling support
Local garage discounts
Refer-a-Friend bonus scheme
What We're Looking For
We welcome applications from caring, compassionate individuals who are passionate about supporting others.
Essential:
Right to work in the UK
Compassionate, reliable, and professional approach
Willingness to work in the community
Availability to work evenings and some weekends
Care experience is desirable, but not essential, as full specialist training will be provided.
Why Join Us?
Providing end of life care is one of the most rewarding roles in health and social care.
You will have the privilege of supporting people and their families with compassion, dignity, and kindness during one of life's most important journeys.
If you are looking for a career where every visit truly matters, we'd love to hear from you.
Apply today and begin your journey in community end of life care.
....Read more...
Type: Permanent Location: Swindon, England
Start: ASAP
Salary / Rate: £14.19 - £14.24 per hour + Full Training,Pension,Mileage
Posted: 2026-11-09 10:20:12
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Team Lead and Development Manager
Location: Swindon | Salary: £33,000 per annum
Are you passionate about leading people, developing teams and helping others reach their full potential? Are you an experienced manager looking for your next career move?
First City Care Group is looking for a motivated, organised and approachable Team Lead and Development Manager to join our team in Swindon.
We are looking for someone who shares the same passion for care and people that we have at First City.
Someone who believes in supporting, encouraging and advocating for our staff, making sure they feel valued, listened to and given the opportunity to achieve their full potential.
This is an important leadership role within our organisation, overseeing a large team of care staff.
You will take responsibility for their day-to-day management, development and wellbeing, helping to build a positive, motivated and high-performing team.
You will work closely with other Department Leads and internal teams, contributing to the wider success of First City.
However, your main focus will always be our staff team - making sure they have the leadership, support and guidance they need to deliver the best possible care.
About First City Care Group
First City Care Group is an established care provider based in Swindon, supporting people within their own homes and communities.
We are passionate about delivering person-centred care, promoting independence and making a positive difference to the lives of the people we support.
We believe that great care starts with great people.
Our staff are at the heart of everything we do, and we are committed to creating an environment where they feel supported, appreciated and encouraged to grow.
About the Role
As Team Lead and Development Manager, you will take responsibility for the leadership, management and development of our large care staff team.
You will be someone who enjoys working with people, understands the importance of strong leadership and can bring teams together.
You will lead by example, set clear expectations and encourage staff to take pride in their work and achieve their best.
You will also work alongside other Department Leads, sharing knowledge, supporting wider operational priorities and contributing to the overall success of the organisation.
Your responsibilities will include:
Providing day-to-day leadership, guidance and support to a large team of care staff.
Being a strong advocate for our staff, ensuring their voices are heard and their concerns are appropriately supported.
Motivating, encouraging and developing staff, helping them recognise and achieve their potential.
Creating a positive team culture where people feel valued, respected and supported.
Managing staff performance, conduct, attendance and development.
Addressing performance concerns and having difficult conversations when needed, while remaining fair and approachable.
Identifying training needs and supporting staff with their professional development and progression.
Supporting recruitment, induction and retention of staff.
Working closely with the internal office team to support the rostering system, staff allocation and workforce planning.
Ensuring staffing resources are used effectively and services are appropriately covered.
Monitoring the smooth running of services and addressing operational issues.
Promoting high standards of care, safeguarding and compliance with relevant policies and procedures.
Building positive relationships with staff, service users, families, colleagues and external professionals.
Supporting quality monitoring, audits and continuous service improvement.
Working collaboratively with other Department Leads to support the wider organisation.
About You - The Ideal Candidate
We are looking for someone who is genuinely passionate about people and leadership.
Someone who understands that managing a team is about much more than overseeing daily tasks - it is about building relationships, earning trust, providing support, and helping people become the best they can be.
You will be a confident, approachable, and motivated leader who leads by example, sets clear expectations and is not afraid to challenge, motivate and encourage others.
You should be someone who:
Has previous management experience and confidence in managing a large team of people.
Is passionate about advocating for staff and making sure they feel supported and listened to.
Can motivate people, build confidence and encourage staff to achieve their full potential.
Is approachable but confident in managing performance and addressing concerns.
Can manage competing priorities and make decisions confidently.
Has strong organisational, communication and people management skills.
Can build positive relationships with staff, families, professionals and colleagues.
Has a proactive approach to problem-solving and service improvement.
Has a genuine passion for health and social care and delivering outstanding care.
Previous management experience is essential. You must have experience managing people, providing guidance, addressing performance concerns and supporting staff development.
Experience within health and social care is highly desirable, together with a good understanding of safeguarding, quality and compliance.
This is an excellent opportunity for an established Care Manager, Deputy Manager, Team Leader, Supervisor or similar professional looking to take the next step in their career.
We are also keen to hear from candidates with leadership experience gained within any area of health and social care who can demonstrate strong people management skills and a genuine passion for delivering outstanding care.
A Level 5 Diploma in Leadership and Management for Adult Care is not essential, but you must be willing to work towards the qualification as part of your professional development.
Most importantly, we want someone who shares our values and passion at First City - someone who will stand alongside our staff, champion their needs, encourage their development and help them reach their full potential.
What We Offer
£33,000 annual salary.
33 days annual leave (inclusive of bank holidays).
Workplace pension scheme with NEST.
Ongoing training and career progression opportunities.
Industry-recognised qualifications.
Blue Light Card discount scheme.
Employee Assistance Programme through Health Assured.
Local motor maintenance discount.
Refer-a-friend bonus scheme.
Working Arrangements
Salary: £33,000 per annum.
Location: Swindon.
Working hours: 40 hours a week including weekend as part of a shared management rota
Additional hours may occasionally be required to meet business needs.
Interested?
If you are passionate about people, enjoy developing teams, planning ahead and creating structure, and understand how important staff support and continuity are in care, we would love to hear from you.
If you are ready for a new challenge and want to make a real difference to the people who deliver care every day, apply now and become part of First City Care Group.
Important Information
All roles are subject to satisfactory references, an Enhanced DBS check and completion of mandatory training.
This role does not offer sponsorship.
If this position is not quite right for you, we may be able to discuss alternative opportunities within our organisation.
Apply now and become part of a team committed to supporting our people and delivering exceptional care across our community! ....Read more...
Type: Permanent Location: Swindon, England
Start: ASAP
Salary / Rate: Up to £33000.00 per annum + Full Training,Pension
Posted: 2026-11-09 10:19:44
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Care Assistant Domiciliary (Driver) - Make a Real Difference in Your Community Community-Based Role | Flexible Shifts Available| Swindon
Are you a caring, reliable driver looking for a rewarding role where you can truly make a difference in your local community?
At First City, we support people to live safely and independently in their own homes.
We are looking for compassionate, community-focused drivers to join our friendly and supportive team.
Whether you are new to care or bring previous experience, we provide full training, a paid induction, and ongoing support every step of the way.
The Role
As a Domiciliary Care Assistant, you will travel between clients' homes delivering essential care, practical support, and companionship.
This is a community-based role, so you must be happy to travel across all areas we cover (Swindon and the local area).
Your responsibilities will include:
Providing personal care, including washing, bathing, and continence support
Supporting with mobility and administering or prompting medication
Preparing meals and assisting with light household tasks
Delivering person-centred care that promotes dignity and independence
Supporting individuals to access the community and attend appointments
Working closely with families and healthcare professionals
Shifts Available
We are especially keen to hear from drivers available between 3:00pm - 11:00pm, although we offer flexible opportunities across all shift patterns:
Mornings: 7:00am - 2:30pm
Evenings: 2:30pm - 11:00pm
Tea & Bed: 5:00pm - 11:00pm
Full-time, part-time, and weekend-only roles available.
Pay & Benefits
£14.24 per hour + 35p per mile mileage (Bank rate varies)
Guaranteed hours available (terms and conditions apply)
Paid induction and shadowing shifts
Pool cars available (subject to availability)
28 days holiday (pro rata)
Ongoing training and clear career progression pathways
Blue Light Card membership
Employee Assistance Programme (EAP) - confidential support for your wellbeing, including mental health, financial advice, and counselling services
Local garage discounts
Refer-a-friend bonus scheme
What We Are Looking For
Full UK driving licence and access to a reliable vehicle (essential)
Willingness to travel across all service areas
Availability for evenings and some weekends
Right to work in the UK
Compassionate, dependable, and community-minded individuals
What Our Team Says
"Working here is incredibly fulfilling.
I love helping people in their daily lives." "The flexibility and support from the team make a real difference."
Apply today and start your journey with First City Care Group.
All offers are subject to an Enhanced DBS check, satisfactory references, and successful completion of training.
....Read more...
Type: Permanent Location: Swindon, England
Start: ASAP
Salary / Rate: Up to £14.24 per hour + Full Training, Mileage, Pension
Posted: 2026-10-30 15:33:27
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Healthcare Assistant - Independent Living Hub
Location: Highworth
Are you passionate about supporting people to live independently? Do you want a rewarding role where no two days are the same? Join First City and make a real difference every day.
We are currently recruiting Care Assistants to work within our Independent Living Hub based in Highworth.
You will be placed in ONE location (Highworth) but to meet the needs of the business you may be requested to go to our other locations Rodbourne, Moredon or Wroughton.
Ideally, you will have at least 6 months' care experience; however, this is not essential as full paid training, and shadow shifts will be provided.
We welcome both experienced carers and those looking to start a fulfilling career in care.
About the Role
As a Healthcare Assistant, you will promote independence and provide person-centred support tailored to each individual's care plan.
Duties may include:
Providing high-quality, person-centred care
Assisting with personal care (washing, incontinence support, dressing)
Supporting with mobility and medication
Helping with daily routines, meal preparation, and light domestic tasks
Encouraging independence and wellbeing
Working alongside healthcare professionals to achieve the best outcomes
Shifts Available: 7:00am-2:30pm and/or 2:30pm-10:30/11:00pm
We are currently seeking Full-Time and Part Time hours.
Weekend availability is essential for this role.
We ask that you can commit to alternate weekends or one day every weekend.
Rate: £12.71ph
About Our Independent Living Hubs
Our Hubs support individuals living in their own flats within a residential building.
Care is delivered on-site 24/7, meaning you'll travel from flat to flat within the same building ideal for non-drivers.
We currently have 4 Hubs across Swindon.
Support visits vary depending on individual needs.
Alongside care, we also provide domestic support, shopping services, and carer relief.
Each Hub also has a Day Centre, where individuals attend to socialise, enjoy meals, and participate in activities.
You may also support within these settings.
A driving licence is not required, but you must be able to travel to shifts starting at 7am or finishing at 10:30/11pm.
What We're Looking For
We're seeking individuals who are:
Honest, reliable, and trustworthy
Caring, compassionate, cheerful, and friendly
Comfortable providing hands-on personal care
Team players who can also use their own initiative
Committed to delivering high standards of care
What We Offer
Comprehensive paid training and shadow shifts
Free uniform and PPE
Supportive team environment with career progression
Employee Assistance Programme (Health Assured)
Workplace pension (Nest)
Motor maintenance discount with a local garage
Refer-a-Friend Scheme
Access to Blue Light Card retail discounts
All roles are subject to satisfactory references, enhanced DBS check, and completion of mandatory training.
If you're ready to start or continue your care career with a supportive and values-driven company, apply today and become part of the First City team.
....Read more...
Type: Permanent Location: Highworth, England
Start: ASAP
Salary / Rate: Up to £12.71 per hour + Full Training,Pension
Posted: 2026-10-30 12:48:45
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Are you looking for a rewarding role where you can truly make a difference in your local community?
Charmes Care, part of the First City Care Group, is recruiting compassionate and reliable Community Care Workers (Drivers) to support people across the Isle of Wight to live safely and independently in their own homes.
Whether you're an experienced care professional, have supported a loved one, or are completely new to care, we provide full training and ongoing support to help you succeed.
What matters most? Your compassion, commitment, and desire to make a positive difference.
Areas Covered
East Cowes, Wootton, Binstead, Ryde, Seaview, St Helens, Bembridge, and Brading
(Not inclusive of all the areas we cover)
Your Role
You'll provide person-centred care and support tailored to each individual's needs, including:
Supporting clients with daily routines in their own homes
Personal care (bathing, showering, continence care)
Assisting with mobility and medication
Preparing meals and light household tasks
Promoting independence, dignity, and choice
This role is about more than tasks it's about building trust, offering companionship, and helping people live comfortably in their own homes.
Pay: £13.93 per hour + 44p mileage reimbursement
Hours Available
Full-time
Part-time
Weekends
Shifts include:
Morning: 7:00am - 2:30pm
Evening: 2:30pm - 11:00pm
Teas & Bed: 5:00pm - 11:00pm
Flexibility for early mornings, evenings, and some weekends is required.
What You'll Need
Full UK driving licence
Access to your own reliable vehicle
The right to work in the UK
Why Join First City Nursing & Care?
We are a well-established, family-run care provider with a strong local reputation.
We value our care staff and offer:
Guaranteed hours (subject to terms)
Paid induction training and shadowing shifts
Free uniform
Access to pool cars (subject to availability)
28 days holiday (pro rata)
Ongoing training and career progression
Blue Light Card discounts
Employee Assistance Programme via Health Assured
Refer-a-friend bonus scheme
Hear from Our Team
“Working here is incredibly fulfilling.
I love helping people in their daily lives.” “The flexibility and support from the team make a big difference.”
Ready to start your care journey?
Apply now to become a valued member of the Charmes Care team and help bring care, dignity, and independence to your community.
All roles are subject to an Enhanced DBS check, satisfactory references, and successful completion of training.
....Read more...
Type: Permanent Location: Isle of Wight, England
Start: ASAP
Salary / Rate: Up to £13.93 per hour + Full Training, Mileage, Pension
Posted: 2026-10-30 12:48:26
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First City Care Group is recruiting experienced and confident Care Assistants to join our Short-Term Homecare (Front Door) Team.
This specialist, recovery-focused service supports people in their own homes following illness, hospital discharge or changes in health.
Unlike long-term care, this is a time-limited service designed to help individuals regain independence, rebuild confidence and achieve personal goals.
If you are passionate about empowering people rather than doing everything for them, this role offers meaningful, outcome-driven work in the community.
About the Service
Our Short-Term Homecare Team provides temporary support to help people:
Remain safely at home during periods of increased difficulty
Recover after a fall, illness or operation
Regain confidence following hospital discharge
Live well with progressive illness, including end-of-life support
You will actively support individuals to rebuild daily living skills, increasing independence as they progress.
Working Hours
Early Shift: Approximately 7:00am - 14:30pm
Late Shift: Approximately 15:30pm - 23:00pm
Long Day Shift: Approximately 7:00am - 23:00pm (with an unpaid break)
This is a community-based role, so flexibility and willingness to travel across Swindon and surrounding areas is essential.
These hours can vary to meet the needs of the business.
The Role (Community Based - Driving Essential)
You will provide short-term, recovery-focused support, adjusting care as individuals progress.
Your role will include:
Supporting people to relearn and rebuild daily living skills
Encouraging independence rather than completing tasks for them
Working flexibly within 2-hour visit windows
Adapting support daily based on recovery and changing needs
Collaborating with therapists, healthcare professionals and internal teams
This is a dynamic role where your professional judgement, confidence and experience will be highly valued.
Key Responsibilities
Personal care, mobility support, meal preparation and medication assistance
Encouraging and enabling independence at every opportunity
Monitoring recovery and responding appropriately to changes
Completing accurate digital care notes
Maintaining clear communication with colleagues and professionals
Delivering respectful, compassionate and person-centred care
What We Are Looking For
Previous experience in homecare, reablement or support work
Confidence working independently in the community
NVQ Level 3 in Health & Social Care (preferred but not essential)
Full UK driving licence and access to a vehicle (essential)
Willingness to travel across Swindon and surrounding areas
What We Offer
£14.75 - £14.95 per hour plus 35p per mile mileage
Meaningful, varied work with measurable outcomes
28 days paid holiday (pro rata)
Free uniform
Pool cars available (subject to availability)
Employee discounts and refer-a-friend bonus scheme
Comprehensive induction and shadowing
Employee Assistance Programme (Health Assured)
Ready to Make a Real Difference?
If you are a driver who enjoys community-based work and wants to support people to recover and regain independence, we would love to hear from you.
Apply today and be part of a service that genuinely changes lives. ....Read more...
Type: Permanent Location: Swindon, England
Start: ASAP
Salary / Rate: Up to £14.75 per hour + Full Training, Mileage, Pension
Posted: 2026-10-30 12:48:21
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Care Coordinator - Swindon
Salary: £26,790.40 (40 hours per week) + on-call payments (OTE £31,500 per annum)
Hours: 40 hours per week + shared on-call rota, additional hours may be required to meet business needs
At First City Care Group, we are passionate about delivering outstanding home care that enables people to live independently and with dignity in their own homes.
Our reputation is built on compassion, professionalism, and continuity ensuring every customer receives high-quality support from familiar, trusted carers.
We are now looking for an organised and proactive Care Coordinator to join our friendly Swindon office team.
If you thrive on forward planning, problem-solving, and creating well-balanced rotas that keep services running smoothly, this could be the perfect role for you.
The Role
As Care Coordinator, you'll play a vital role in shaping the daily delivery of our care services.
Your primary focus will be planning and maintaining rotas in advance, ensuring customers receive seamless, consistent care from carers who are well-matched to their needs.
You'll also be a key point of contact for care staff, customers, families, and healthcare professionals responding to queries, resolving issues, and supporting high standards of service delivery.
This role is based on a full-time 40-hour working week, with a structured on-call rota covering weekday evenings and alternate weekends.
The on-call arrangement provides additional financial recognition and makes a meaningful contribution to overall earnings.
In addition, there are opportunities to increase earnings through optional extra shifts and ad-hoc cover, where available.
As such, the total annual income may vary depending on participation in on-call duties and uptake of additional hours.
You'll provide out-of-hours on-call support on a shared rota basis, delivering 24/7 assistance to staff, families, and customers.
Managing a range of calls including emergencies, general queries, and staff sickness.
Key Responsibilities:
Develop and maintain rotas that promote continuity of care and efficient travel routes
Match carers to customers based on skills, experience, and location
Manage last-minute changes calmly and professionally
Respond promptly to calls, emails, and messages
Record and escalate concerns, complaints, and compliments appropriately
Work closely with the care team and management to maintain service quality
About You
Minimum 1 year of hands-on care experience (essential)
Experience in rota planning or scheduling (desirable)
Strong organisational and problem-solving skills
Confident communicator with a calm, professional manner
Comfortable using care management or rostering systems (training provided)
Able to work independently and collaboratively within a team
What We Offer
£26,790.40 per year + additional earnings for shared on-call rota
28 days annual leave (inclusive of public holidays)
Workplace pension scheme with NEST
Ongoing training and career progression opportunities
Industry-recognised qualifications
Blue Light Card discount scheme
Employee Assistance Programme (Health Assured)
Local motor maintenance discount
Refer-a-friend bonus scheme
Additional hours may be required to meet business needs.
If you enjoy planning ahead, creating structure, and understand how vital continuity is in care we'd love to hear from you.
Apply now and become part of a team committed to delivering exceptional care across our community.
All roles are subject to satisfactory references, an Enhanced DBS check, and completion of mandatory training.
This role does not offer sponsorship.
If this position is not suitable, we may discuss alternative opportunities within our organisation. ....Read more...
Type: Permanent Location: Swindon, England
Start: ASAP
Salary / Rate: Up to £26790.00 per annum + Full Training,Pension
Posted: 2026-10-30 12:48:04
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Empowering Adults with Complex Needs to Live Independently
Are you passionate about making a real difference? At First City Group, we support adults with complex needs to live fulfilling, independent lives and we're looking for compassionate and committed Support Workers to join our Supported Living team.
You'll provide high-quality, person-centred support to adults with learning disabilities, autism, physical disabilities, complex health needs, and mental health conditions, helping them live life on their own terms with dignity, respect, and choice at the heart of everything you do.
We support people facing mental health challenges with compassion, respect, and an open, non-judgemental attitude.
Through a trauma-focused approach, we recognise the impact of lived experiences and provide safe, person-centred support that empowers individuals to move forward with confidence and dignity.
This role includes providing 1:1, 2:1, and 3:1 support depending on individual needs and care requirements.
You will support individuals with a range of health conditions, including mental health needs, promoting emotional wellbeing, independence, safety, and community inclusion.
We're looking for people who are caring, reliable, patient, and passionate about delivering outstanding support that truly makes a difference every day.
Hours, Pay & Location
Various hours available
Flexible shift patterns, including days, evenings, and some 12-hour shifts in 24-hour care settings
Shift lengths starting from 4 hours
Pay rate: £12.74 per hour (Bank Rate Varies)
Covering Swindon & Surrounding area
What You'll Be Doing
No two days are the same, but your role may include:
Supporting daily routines, including personal care and medication
Assisting with physiotherapy and clinical tasks
Preparing meals and promoting healthy lifestyles
Supporting individuals with complex health needs (e.g.
catheter care)
Encouraging independence with budgeting, appointments, and community activities
Providing emotional support and assistance with evening routines
You'll work collaboratively with healthcare professionals, families, and colleagues to deliver consistent, high-quality care.
What We're Looking For
Minimum 6 months' experience in care or supported living
Confidence supporting individuals with complex needs
Ability to follow care plans and work independently or within a team
A flexible, positive, and person-centred approach
Full UK driving licence desirable but not essential (non-drivers must be able to travel independently)
Applicants must be 18 years or over
What We Offer
Guaranteed hours (T&Cs apply)
28 days' pro-rata holiday entitlement
Comprehensive induction, training, and shadowing
Free uniform
Specialist training tailored to individuals' needs
Blue Light Card - access to retail and lifestyle discounts
Employee Assistance Programme
Motor maintenance discounts through a local partner
Use of company pool car (subject to availability)
Refer-a-friend scheme - £300 Full-Time Supported Living or £500 for a Full-Time Driver into our community services (T&C's applied)
Important Information
All roles are subject to an Enhanced DBS check, satisfactory references, and completion of mandatory training.
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Type: Permanent Location: Swindon, England
Start: ASAP
Salary / Rate: Up to £12.74 per hour + Full Training,Pension
Posted: 2026-10-09 13:56:59
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Care Services Coordinator (Maternity Cover - Fixed Term 12 Months)
Location: Swindon Office Based Hours: Full-Time, 40 Hours per Week Contract: Fixed-Term (12 Months - Maternity Cover) Start Date: September 2026
Salary: £26,790.40 (40 hours per week) + on-call payments (OTE £31,500 per annum)
We are looking for an experienced and compassionate Care Coordinator to join our team on a 12-month fixed-term maternity cover contract, starting as soon as possible.
This is an exciting opportunity for someone who is passionate about building strong partnerships across health and social care to ensure people can return home safely and receive the support they need.
The primary focus of this role is to work closely with Great Western Hospital (GWH) and community healthcare professionals, coordinating referrals and supporting smooth, timely transitions from hospital to home.
You will play a key role in developing and maintaining professional relationships with discharge teams, community services, and local healthcare partners, ensuring individuals receive responsive, person-centred care when they need it most.
You will work collaboratively with a wide range of professionals including Hospital Discharge Teams, Social Workers, Occupational Therapists, GPs, District Nurses, Community Healthcare Teams, and other partner agencies to coordinate care packages, respond to referrals, and promote positive outcomes for customers living independently at home.
Alongside this, you will support the day-to-day coordination of our domiciliary care service, helping to ensure high standards of care delivery and continuity for both customers and care staff.
Key Responsibilities
Hospital & Community Coordination
Build and maintain excellent working relationships with Great Western Hospital, community healthcare teams, and local partner organisations.
Coordinate referrals from hospitals, healthcare professionals, and community services to ensure safe and timely care at home.
Liaise daily with Social Workers, Occupational Therapists, GPs, Hospital Discharge Teams, District Nurses, and other healthcare professionals.
Support hospital discharges by arranging care packages quickly and efficiently.
Ensure all referrals are managed professionally, with effective communication throughout the customer's journey.
Promote collaborative working across health and social care services to achieve the best possible outcomes.
Care Coordination
In addition to the above, you will also:
Develop and maintain efficient staff rotas that promote continuity of care and minimise travel time.
Match carers with customers based on skills, experience, and individual needs.
Manage last-minute changes, emergency cover, and staff absences.
Act as a key point of contact for customers, families, and care staff.
Respond promptly to telephone calls, emails, and messages.
Record and escalate concerns, complaints, compliments, and safeguarding issues appropriately.
Work closely with the Registered Manager and wider care team to maintain high standards of service quality.
Participate in the shared out-of-hours on-call rota, providing support to customers and staff while managing emergencies and operational queries.
About You
We are looking for someone who has:
A minimum of 1 year's hands-on care experience (essential).
Experience working within domiciliary care, community services, hospital discharge, or care coordination (desirable)
Excellent communication skills and the confidence to build professional relationships across health and social care.
Strong organisational and problem-solving abilities.
Experience in rota planning or scheduling (desirable).
Confidence using care management or rostering systems (training provided if required).
The ability to work independently while thriving as part of a supportive team.
Why Join Us?
First City is a leading provider of high-quality community care, rated Outstanding by the CQC.
Our dedicated and successful team is committed to empowering people to achieve their goals through a holistic, strength-based approach, supporting individuals to live independently and remain in the comfort of their own homes while receiving exceptional, person-centred care.
We value our team and offer a wide range of benefits to support your growth and well-being:
£26,790.40 per year + additional earnings for shared on-call rota
28 days annual leave (inclusive of public holidays)
Workplace pension scheme with NEST
Ongoing training and career progression opportunities
Industry-recognised qualifications
Blue Light Card discount scheme
Employee Assistance Programme (Health Assured)
Local motor maintenance discount
Refer-a-friend bonus scheme
If you enjoy working collaboratively with healthcare professionals, coordinating high-quality care, and making a real difference in your local community, we'd love to hear from you.
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Type: Contract Location: Swindon, England
Start: ASAP
Salary / Rate: Up to £26790.00 per annum + Full Training,Pension
Posted: 2026-10-09 13:56:44
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Community Driver Care Assistant - £500 Joining Bonus
Earn £14.24 per hour + 35p per mile mileage + £500 Joining Bonus (T&C's Apply)
FULL UK Driving Licence Require & Access to own Vehicle Required
Are you an experienced Care Assistant looking for a rewarding role where you can make a real difference in your local community?
We're looking for experienced care workers with at least 2 years of hands-on care experience to join our friendly domiciliary care team.
£500 Joining Bonus
Join us in a fixed full-time driving position and receive:
£250 after successfully completing your 3-month probation
£250 after 6 months of continuous employment
If you're passionate about delivering high-quality care and enjoy working independently while supporting people in their own homes, we'd love to hear from you.
About the Role
As a Community Driver Care Assistant, you'll travel between clients' homes providing essential care, practical support, and companionship.
Every day is different, and you'll help people remain safe, independent, and comfortable in their own homes.
You must be happy to travel across all areas we cover (Swindon and the local area).
Your responsibilities will include:
Providing personal care, including washing, bathing, and continence support
Assisting with mobility and medication administration or prompting
Preparing meals and supporting with light household tasks
Delivering person-centred care that promotes dignity, choice, and independence
Supporting clients to attend appointments and access their local community
Working closely with families and healthcare professionals to deliver outstanding care
Shifts Available
We have flexible opportunities to suit your lifestyle, including:
Morning: 7:00am - 2:30pm
Evening: 2:30pm - 11:00pm
Tea & Bed: 5:00pm - 11:00pm
Full-time, part-time, and weekend-only positions are available.
Why First City
First City is a leading provider of high-quality community care, rated Outstanding by the CQC.
Our dedicated and successful team is committed to empowering people to achieve their goals through a holistic, strength-based approach, supporting individuals to live independently and remain in the comfort of their own homes while receiving exceptional, person-centred care.
At First City, we value our team and offer a wide range of benefits to support your growth and well-being:
£14.24 per hour
35p per mile mileage allowance
Bank holiday enhanced pay
Guaranteed hours available (terms and conditions apply)
Paid induction and shadowing
Pool cars available (subject to availability)
28 days' holiday (pro rata)
Ongoing training and career progression opportunities
Blue Light Card membership
Employee Assistance Programme (EAP) providing confidential wellbeing, financial and counselling support
Local garage discounts
Refer-a-Friend bonus scheme
What We're Looking For
Essential requirements:
Minimum 2 years' hands-on care experience
Full UK driving licence
Access to a reliable vehicle
Willingness to travel across our service areas
Availability to work evenings and some weekends
Right to work in the UK
We're looking for caring, reliable, compassionate individuals who are passionate about helping others live independently.
Hear From Our Team
"Working here is incredibly fulfilling.
I love helping people in their daily lives."
"The flexibility and support from the team make a real difference."
Apply Today!
If you're an experienced care professional looking for a supportive employer, excellent benefits, and a £500 joining bonus, we'd love to welcome you to our team.
Apply now and start making a difference in your community.
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Type: Permanent Location: Swindon, England
Start: ASAP
Salary / Rate: Up to £14.24 per hour + Full Training, Mileage, Pension
Posted: 2026-10-09 13:56:31
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Quality Insight & Development Assistant
A NEW exciting opportunity for someone looking to take the next step in their career! We are seeking a meticulous and analytic Quality Insight & Development Assistant to join our expanding work force.
This role offers an exciting opportunity to contribute directly to maintaining the quality and safety of our care services.
First City is a respected care provider, known for our dedication to delivering exceptional care to our customers.
We take pride in maintaining the highest standards of care and compliance with all regulatory requirements.
Our team is passionate about continuous improvement and fostering a supportive, collaborative work environment.
Location: Swindon and surrounding area Salary: £26,790.00 - potential for additional earnings Hours: 40 hours per week (inclusive of 1 in 4 weekends, hours can include early mornings and later evenings)
Must Hold a full UK license, have access to your own vehicle with business insurance.
The Role
In this role you will work in collaboration with the Quality Insight & Development Lead to support the continuous improvement of processes, and services by gathering insights, analysing data, carrying out colleague observations to ensure compliance, competency and strategies that enhance quality and efficiency.
You will work within a multidisciplinary team to identify trends, asses performance and drive innovation.
This position is ideal for someone who has experience working within a Senior or Team lead role who is ready to take on a role focused on compliance and care quality standards.
Key responsibilities:
Collect, analyse, and interpret data to identify trends, performance gaps, and areas for improvement, supporting the development and implementation of quality initiatives.
Monitor system alerts, review care records, and ensure documentation aligns with regulatory and quality standards, including CQC compliance.
Collaborate with care teams to address care delivery gaps and escalate concerns appropriately to ensure timely resolution.
Maintain accurate documentation, contribute to audit reviews, and support the development of action plans to drive continuous improvement across services.
Assist in delivering training and development programmes aimed at enhancing competency and improving care quality standards.
The above is not an exhaustive list of duties.
What We're Looking For:
The ideal candidate will have a minimum of two years of hands-on experience in a care setting, demonstrating a strong foundation in providing quality support.
They should hold a Level 3 qualification in Health and Social Care or be willing to work towards achieving it.
Confidence and assertiveness are essential, along with the ability to challenge others constructively and professionally when needed.
Excellent written and verbal communication skills are required, as well as proficiency in using a variety of computer systems and digital tools.
The candidate should also be friendly, enthusiastic, and trustworthy, with a proactive, can-do attitude that contributes positively to the team and the people they support.
In return, we offer:
Comprehensive training and ongoing support
Access to the Blue Light Card discount scheme
Discount on motor maintenance with a trusted local garage
28 days of annual leave, inclusive of public holidays
Employee Assistance Programme (EAP) provided by Health Assured
Use of a company pool car (subject to availability)
Workplace pension scheme through Nest
Refer-a-friend incentive program
Why Join Us?
If you're detail-oriented and passionate about ensuring compliance and excellence in care, we want to hear from you.
At First City, you'll be part of a team that values collaboration, continuous improvement, and making a real difference in people's lives.
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Type: Permanent Location: Swindon, England
Start: ASAP
Salary / Rate: Up to £26790.00 per annum + Full Training,Pension
Posted: 2026-10-09 13:56:17
