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Are you an experienced Social Housing professional with subject matter expertise in Housing, Assets, Property Services &/or Construction and Building Safety with a consultative approach and the ability to cultivate business relationships? If either description fits, or you can bring both to the table, then let Informed Recruitment help you achieve your potential with an exciting opportunity as Head of Member Services.
Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.The objective of the role will be to secure new customers to a consortium for procurement solutions & services that offers customers access to group procurement, economies of scale and scope, preferential offers, and rapid access to a range of vetted services within Asset Management, Property Services, Compliance, Construction, Building Safety & Development across products, materials, and services.
You will be responsible for marketing the service, and the products and solutions that it contains, to new and existing customers in the market across the West Midlands to generate growth.BackgroundWell-trodden paths into this role include:
Social Housing / Property Asset Management background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.
Customer Services - Experience leading customer services functions, delivering services, building relationships.
Membership Services - Leading functions designed for customers on subscription or membership services in a corporate environment.
Account Management, Customer Success, & Business Development - A successful track record as a business development/account management/customer service management professional with a successful track record of effective new business development, looking after customers, and building relationships and selling services.
Any experience of working with procurement frameworks or within the sectors desirable.
Essential Skills
Self-starter with a positive approach that is happy and motivated to be target driven but work in a team environment that understands social value.
The capability to sell services, products or concepts to procurement, assets, property services, and development professionals.
A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
A good understanding of creating value and managing costs.
The ability to present at conferences, seminars, and workshops.
Highly Desirable / Will Strengthen Application
Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services and/or strategic asset management.
Experience of selling services to the property/housing sector within the West Midlands.
An understanding of the commercial construction market and new development.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving and meticulous record keeping.
This role is hybrid based with some travel, ad-hoc attendance at offices in London & Birmingham, as well as time spent at client sites in and around Wales, exhibitions, and conferences - so a driving license is required for this post, and costs will be catered for.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance.
Interview slots are available, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Cardiff, Wales
Salary / Rate: £55000 - £65000 per annum
Posted: 2026-06-17 10:17:46
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Do you have experience of managing applications and platforms? Do you have experience of managing Microsoft 365 applications with strong SharePoint & Purview skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme.
The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integrations.
You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value.
Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training.
You will act as the subject matter expert on Purview & SharePoint.
Essential
Experience working in a Business Systems Manager, Platform Manager Applications Manager, Platform Team Lead, Senior Platform Support, or Modern Workplace Lead capacity.
Strong experience of application lifecycle management across an estate of SaaS and hybrid applications.
Strong Microsoft 365 applications and services experience in an organisational setting.
Hands on experience implementing and managing Microsoft Purview & SharePoint Online.
Project Management/Lead experience.
Mentoring or Leading teams, line management, and/or performance management and motivation.
Strong supplier management capabilities.
Desirable
Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc
Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc
Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements.
Azure
Power Apps
As an individual you will be analytical with excellent problem-solving skills.
You will be a strong communicator both verbally and in presentation with a strong focus on customer service.
Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development.
The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home.
If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Warrington, England
Start: ASAP
Duration: Permanent
Salary / Rate: Up to £55000 per annum + Benefits
Posted: 2026-06-16 16:25:07
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Are you an experienced Account Manager, Customer Success Manager, Customer Services Manager, Member Services Manager, or Business Development professional with a successful track record of building relationships and selling services? Or are you an experienced Social Housing professional with subject matter expertise in Housing, Assets, Property Services &/or Construction and Building Safety with a consultative approach and the ability to cultivate business relationships? If either description fits, or you can bring both to the table, then let Informed Recruitment help you achieve your potential with an exciting opportunity as Head of Member Services.
Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.The objective of the role will be to secure new customers to a consortium for procurement solutions & services that offers customers access to group procurement, economies of scale and scope, preferential offers, and rapid access to a range of vetted services within Asset Management, Property Services, Compliance, Construction, Building Safety & Development across products, materials, and services.
You will be responsible for marketing the service, and the products and solutions that it contains, to new and existing customers in the market across the West Midlands to generate growth.BackgroundWell-trodden paths into this role include:
Account Management, Customer Success, & Business Development - A successful track record as a business development/account management/customer service management professional with a successful track record of effective new business development, looking after customers, and building relationships and selling services.
Any experience of working with procurement frameworks or within the sectors desirable.
Customer Services - Experience leading customer services functions, delivering services, building relationships.
Membership Services - Leading functions designed for customers on subscription or membership services in a corporate environment.
Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.
Essential Skills
Self-starter with a positive approach that is happy and motivated to be target driven but work in a team environment that understands social value.
The capability to sell services, products or concepts to procurement, assets, property services, and development professionals.
A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
A good understanding of creating value and managing costs.
The ability to present at conferences, seminars, and workshops.
Highly Desirable / Will Strengthen Application
Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services and/or strategic asset management.
Experience of selling services to the property/housing sector within the West Midlands.
An understanding of the commercial construction market and new development.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving and meticulous record keeping.
This role is hybrid based with some travel, ad-hoc attendance at offices in London & Birmingham, as well as time spent at client sites in and around Wales, exhibitions, and conferences - so a driving license is required for this post, and costs will be catered for.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance.
Interview slots are available, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Cardiff, Wales
Start: ASAP
Duration: Permanent
Salary / Rate: £55000 - £65000 per annum + Excellent Benefits
Posted: 2026-06-09 09:40:40
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Are you a talented Dynamics CRM or Power Platform Developer? Do you want to work for an emerging, cutting-edge consultancy providing digital transformation solutions and offering you autonomy and opportunity for growth? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting Development opportunity.
As a specialist provider of resources to the Property & Associated Technology markets, we are partnering with a niche, cutting edge, and award-winning digital consultancy developing bespoke solutions for customers within the Property Services, Facilities Management and Real Estate marketplaces.
The purpose of the role will be to work within an agile framework to develop, test, support, and maintain bespoke Power Platform and Microsoft Dynamics applications for customers.
Further day-to-day activities will include assisting in the collection and documentation of user's requirements, development of user stories, and estimates; Preparing reports, manuals and other documentation on the status, operation and maintenance of software; Designing, developing, and unit testing applications in accordance with established standards; Participating in peer-reviews of solution designs and related code; Packaging and supporting deployment of releases; Developing, refining, and tuning integrations between applications; Analysing and resolving technical and application problems; Adhering to high-quality development principles while delivering solutions on-time and on-budget; and providing Application Support to business users.
Essential
MS Dynamics CRM/365 Development
Power Platform Development
Mid-tier Developer with 5 year+ experience
Nice to Have
Full Stack Power Platform Development (Power Apps, Power Automate, Power BI, Power Pages, CoPilot, Connectors, Dataverse, Power Fx, et al)
Azure experience, Logic Apps/Azure Function Apps/Web Apps
Web Services/APIs
React Framework
SSAS/SSRS/Advanced Power BI
JavaScript / HTML
Experience of Agile/Scrum Practices
Knowledge of agile development methodologies.
Knowledge of unit testing theory.
Solid understanding of relational database design and querying concepts.
University degree in Computer Science (2:1) or a related discipline.
Experience of working within Property Services, Real Estate, or Social Housing environments and/or with market specific applications.
Would Suit
An experienced looking wanting to work differently and autonomously.
A self-starter looking for flexibility, that is comfortable engaging, delivering based on output, and working remotely.
Someone hungry for knowledge and consistently looking to learn new things
As an individual you will be motivated and eager to take responsibility, to learn, and get involved with different aspects of a business.
If this sounds like the next evolution in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants.
There are a number of compelling reasons to join this organisation aside from remuneration, pension, private healthcare, and generous holidays, not least the environment, ethos, autonomy to deliver imaginative solutions based on output, approach, flexibility to work from home and fantastic opportunity to develop around a committed team.
Apply now to find out more.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Cambridge, England
Start: ASAP
Duration: Permanent
Salary / Rate: £50000 - £60000 per annum + Excellent Benefits
Posted: 2026-06-08 09:16:19
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Are you an administrative support professional looking to further your career by joining a growing service provider to the public and third sector? Are you positive, proactive, engaging, organised and efficient? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Administration and Communications Executive Officer.
As a specialist provider of resource to the Property & Associated Technology markets, we are partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their services to customers.
The objective of the role will be to provide cross-departmental administrative support covering the Executive team, Marketing & Communications, Procurement, and Customers Services & Sales.
Day-to-day activities with include diary management, meeting and event coordination, meeting planning and organisation, minute taking, payment processing, documentation and template management, and the production and coordination of internal reporting.
You will also act as a key point of contact for inbound enquires and communication and you will ensure that all enquiries are escalated appropriately and responded to in a timely fashion.
Must Have
A successful commercial track record of providing an efficient administration support service to a busy team that are often field based.
Experience of coordinating shared inboxes, internal communications, enquiries, and the competing deadlines of different individuals.
Experience working with digital documents, diaries and systems.
Strong user of Microsoft Office 365, particularly with Word, Excel, PowerPoint & Teams.
Strong analytical, administrative, and organisational behaviours, with an inherent attention to detail.
Inquisitive, proactive, resourceful and enthusiastic personal behaviours.
Nice to have / Will Strengthen Application
Experience of working with databases
As an individual you will be an excellent communicator, adept at building relationships and liaising at all levels with a variety of stakeholders.
You will also be resourceful, self-motivated, be able to multitask, achieve multiple competing deadlines.
This role is hybrid, with three days based in an office in the West Midlands.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary and benefits package with a generous holiday allowance.
Interview slots are available, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Birmingham, England
Salary / Rate: £32000 - £35000 per annum
Posted: 2026-06-01 23:35:05
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Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Customer Success Manager.
Informed Recruitment are a specialist provider of resource to the Construction & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners.
Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members.BackgroundWell-trodden paths into this role include:Customer Services / Customer Success / Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services.
Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial.Office Manager - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience.Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.Construction and Development - managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders.
Essential Skills
Self-starter with a positive approach with a background in customer services or account management.
A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
Strong administrative skills, and the ability to manage multiple tasks concurrently.
A good understanding of creating value and managing costs.
The ability to engage with prospective customers at conferences, seminars, and workshops.
Strong MS Office skills.
Highly Desirable / Will Strengthen Application
Experience of the current Construction, or Property Asset Management market(s), including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
A base understanding of procurement
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping.
This role is hybrid based, with some time spent in an office in Birmingham, some time working from home.
Other team members are based in South Birmingham and Worcestershire.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance.
Interviews are available now, so please apply without delay to secure your slot!
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Birmingham, England
Salary / Rate: £35000 - £40000 per annum + pension
Posted: 2026-05-18 10:19:42
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Are you an experienced procurement support professional with experience of procurement, frameworks, and contracts? Do you have further extensive experience of public sector procurement and purchasing? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Procurement Coordinator.
As a specialist provider of resources to the Property & Associated Technology markets, we are partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their services to customers. The objective of the role will be to support the procurement team in the delivery procurement, new framework agreements, long-term contracts, and dynamic purchasing.
Day-to-day activities will centre around the planning, management, administration, and overall delivery of compliant procurement which will include framework agreements, long term contracts, call off agreements, digital purchasing systems and public procurements.
You will keep procurement systems and records up to date, monitor procurements to ensure they are delivered to agreed timescales, help define procurement best practice, oversee compliance, ensure procurement transparency in line with public procurement regulations and manage all documentation and records.
In particular, the postholder will help administrate all mini-competitions and support the development of business cases for direct contract awards.
Must Have
A commercial or academic background in procurement.
Knowledge of procurement frameworks and contracts, and experience in developing frameworks.
Experience of managing e-procurement portals and procurements, dynamic purchasing systems, and/or running tender exercises or mini competitions.
CIPS certification
MS Office proficiency, IT literacy around Systems and Data.
Positive attitude with the ability to build good relationships.
Nice to have / Will Strengthen Application
Knowledge of public sector procurement and purchasing, including The Public Contracts Regulations 2015.
Experience working in the social housing sector and leaseholder consultation processes.
Experience working for or with a procurement consortium.
Experience of other public sector procurement means such as Find-a-Tender, or digital frameworks such as G-Cloud.
CIPS Level 5 certification, or evidence of working towards Level 5.
Data Analysis
A degree in a relevant discipline - Procurement, Surveying, Construction, Property, etc.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving and meticulous record keeping.
This role is hybrid, with an equal split of time between home and an office in Waterloo.
This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary and benefits package with a generous holiday allowance.
Interview slots are available, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: Up to £32000 per annum
Posted: 2026-05-15 15:45:43
