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Are you an experienced Business Analyst with a proven ability in delivering concurrent business solutions within IT/change programmes and projects? Are you experienced enough to operate in a lead capacity and guide more junior Business Analysts? Have Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Lead Business Analyst to lead on formulating, developing, and taking responsibility for end-to-end business solutions within a change portfolio.
As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of modern environment championing continual improvement.
The purpose of the role will be to take a lead on all business analysis facets of large or complex business change and technology programmes and shape the associated business outcomes.
Your day-to-day responsibilities will include driving the business goals ensuring that they are understood and documented; engaging with key stakeholders to complete robust analysis in line with the overall delivery plan; using Lean and Lean Six to drive efficiencies and improvements, the production of artefacts such as Process architectures, Process Designs, Logical Data Models, Agile user Journeys amongst others; working to continuously improve business analysis practice; mentoring and supporting direct reports; requirement gathering ensuring robust elicitation & validation; translating business requirement into function & technical specifications by engaging with internal & external stakeholders; improving existing business processes, artefact production, solution support and user acceptance testing; and change impact assessments amongst other responsibilities. Must Have
Demonstrable commercial experience of effectively working independently as a Business Analysis.
A track record of delivering tangible process improvements utilising Lean, Six Sigma or other process improvement techniques.
Experience of Business Process Modelling, levelling methods and/or BPMN 2.0 experience.
Previous experience of delivering in both an Agile/Scrum and iterative/Waterfall environment.
Robust artefact creation and documentation.
Formal BCS Diploma Business Analysis certification, or evidence of working towards BCS/ISEB Diploma (or similar level of accreditation) in the foreseeable future.
Nice to Have
Experience of Cloud Adoption projects and/or ERP SaaS solutions such as Oracle Fusion, Salesforce, SAP, Microsoft Dynamics 365 or similar
Experience in property management processes such as Income Management, Rents, Service Charges, Leasehold, Estates, Tenancies, Allocations, Lettings, Repairs, Maintenance, Assets, Customers, or similar.
Lean or Lean Six Sigma accreditation.
As an individual you will have a strong and proven analytical background with working on large and complex projects and programmes from the concept stage through to the operational acceptance, excellent problem-solving skills, and attention to detail, be a self-starter comfortable with taking responsibility for delivery.
You will have excellent interpersonal skills, the ability to think on your feet and be ultimately goal orientated.
Alongside a competitive salary you will receive an impressive benefits package that includes bonus scheme, generous employer matched pension, flexible working, generous leave entitlement, life/health insurance and professional development.
The role will be hybrid based, with one or two days spent in the office in Hampshire on a weekly basis If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Hedge End, England
Start: ASAP
Duration: Permanent
Salary / Rate: £55000 - £60000 per annum
Posted: 2025-06-20 07:15:51
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Are you an IT Support professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 10/11, Active Directory and some networking skills? We are currently recruiting for a customer focussed 1st line Service Desk Support Officer with a forward thinking & evolving organisation in Kent that are committed to employee development.
They are specifically looking for a personable individual, that is committed to customer satisfaction and with a ‘can do - will do', enthusiastic approach to their work.
This consideration will take equal precedence with technical skills when shortlisting for this initial 3-month contract inside IR35.
This is a hybrid role split equally between home and an office in Kent. The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy.
Your day-to-day responsibilities would include the provision of a high quality, customer focussed support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries.
You will also assist with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting. Essential
Previous commercial 1st Line Help Desk or IT Support experience
Experience of installation, configuration and troubleshooting of systems, network, and hardware issues.
Windows 10/11 desktop support
Microsoft Office 365
Active Directory administration
Some general networking skills to include TCP/IP
Remote User Support (VPN/Terminal Services) & Remote Desktop Service Host
PC/Laptop Hardware Support
Desirable
Virtualisation (Hyper-V ideally, but also Citrix or VMware)
Windows Server 2012/2016
Anti-virus and backup solutions
SharePoint
Telephony & Mobile Devices
CRM software
Further networking skills - TCP/IP, DNS, firewalls, switches, routers, etc.
Any suitable certification, Microsoft, ITIL, PRINCE2 or similar.
As an individual you will be customer-focused with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner using creative problem solving.
If this sounds like the next step in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants to join a small, close-knit, IT support team with the possibility of permanent employment.
This is a hybrid role split equally between home and an office in Kent.
Apply now to find out more.
Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Contract Location: Tonbridge, England
Start: ASAP
Duration: 3 months
Salary / Rate: £150 - £160 per day + 3 months+, Umbrella/Inside IR35
Posted: 2025-06-17 16:21:13
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Are you an experienced marketing professional with good content creation experience, graphic design, and video editing skills? Are you looking to join a busy, thriving business and take an opportunity to help deliver an operation marketing strategy covering a number of disciplines? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Marketing Officer for a socially aligned procurement framework in the West Midlands.
Informed Recruitment are a specialist provider of resource to the Property & Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.
This role is offered on a 50/50 home-office hybrid basis.The objective of the role will be to provide the Marketing Manager with direct assistance in delivering the strategic marketing strategy and assist with operational duties.
Your day-to-day duties will cover marketing the company brand and services to key markets; building relationships with the marketing teams of customers for joint releases; produce content for the annual calendar of activities; plan and prepare individual projects; help, plan, and organise exhibitions and events; management website content and presentation; web traffic monitoring and reports; manage a forward plan of articles, testimonials, case studies and videos; manage and maintain a newsletter and distribution list; competitor analysis and market research; and process documentation.Essential Skills
A successful background in a marketing capacity, both online and offline, with a strong understanding of sales and marketing principles.
Strong in Digital Content Creation tools (Such as Adobe Creative), graphic design, and video editing.
Self-starter with a positive approach, attention to detail, good time management against deadlines, and the ability to coordinate and improve service provision.
A track record working in busy environments, prioritising tasks, handling multiple varied tasks at any given time.
Highly Desirable / Will Strengthen Application
Web content management systems.
Web traffic monitoring systems, such as Google Analytics.
Experience of the current Social Property market and the challenges that it faces.
Experience of procurement and/or knowledge of procurement frameworks.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving and meticulous record keeping.
This role is hybrid based, with 50% of the time spent in an office in central Birmingham, and 50% working.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, life assurance, healthcare and benefits package with a generous holiday allowance.
Interview slots are available, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Birmingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £30000 - £35000 per annum + Excellent Benefits, Hols, Pension
Posted: 2025-06-17 11:26:54
