Provisioning Engineer
Provisioning Executive - Camberley
An exciting opportunity for an experienced Provisioning Executive has arisen with a market leading Telecommunication provider in Camberley.
This position has a key focus on ensuring provisioning stages are followed during product delivery to/onboarding of their clients; whilst maintaining their exceptional level of customer care and service.
Our client has plans to double in size over the next three to four years, so it is a fantastic time to join a company at a key stage of growth.
The role will allow you to genuinely progress within a rapidly growing business.
As the Provisioning Executive you'll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLA's or as required by your line manager.
Further responsibilities:
- Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
- Produce documentation and reports on performance/timelines of order journeys
- Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing
- Adhere to our client's quality communications standards
- Adhere to our clients Data Protection and Security clauses
- Identify recommendations for process change when appropriate
- Ensure provisioning conforms to our client's product SLAs
Experience required:
- Exposure to provisioning Ethernet, ADSL and FTTx services and experience in provisioning data connectivity products and number porting is desirable.
- Exceptional communication skills; both written and oral
- A customer service focussed attitude
- Analytical and practical problem-solving skills
Based in Camberley (Free onsite parking)
Paying up to £30k + numerous benefits
- Rate: £24000 - £30000 per annum
- Location: Camberley, England
- Type: Permanent
- Industry: IT
- Recruiter: context recruitment
- Contact: Callum Read
- Tel: 02381 680 404
- Email: to view click here
- Posted: 2024-03-14 15:28:16 -
- View all Jobs from context recruitment
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