Senior ICT Support Executive

Job Title: Senior ICT Support Executive
Salary: £33,000-£40,000
Location: Holmes Chapel or Westcliffe-on-Sea
Industry: Telecoms/IT

Overview:
We are working with a top IT/Telecoms company who are passionate about delivering top tier team work and excellence to their customers! They are looking for a knowledgeable and adaptable Senior ICT Support Executive to join the ICT team and become part of the progressive and rapidly growing organisation.

What they are looking for:

• Experience of working in a 3rd line/senior role


• Demonstrable knowledge of all Microsoft platforms and technologies


• In depth knowledge of Hyper-V and VMware


• Experience with Ubiquiti UniFi platform and major routers and networking equipment such as Netgear, HP and Cisco


• Familiarity with backup platforms (Veeam, Datto)


• Working knowledge of configuring all types of network infrastructure including IPv4 and IPv6 networks, LAN/WAN


• Azure cloud experience


• Mac OS knowledge


• Familiarity with CRM systems


• Linux knowledge


• Any professional certifications would be highly desirable


• Experience working for an MSP is advantageous

What You'll Be Responsible For

• Complete ICT customer projects both onsite and remotely (software and hardware)


• 3rd line support of technology related incidents within agreed SLAs


• Ensure support documentation exists and is up to date for all infrastructure components


• Take ownership of any issues and ensure they are seen through to resolution


• Provide exceptional customer care and set the standards to the wider team


• Maintaining accurate asset records


• Liaising with 3rd party suppliers


• Monitor and maintain all environments to ensure agreed system availability, performance and security is maintained


• Helping junior colleagues with IT support activities including complex tasks and escalations


• Complete customer training via web demonstration, telephone and customer visits


• Ability to multitask - Manage work queues and prioritise events, to ensure all SLAs are adhered to