Head of Reservations - London – Up to £40,000 - DOE

   Head of Reservations

Location: London

Salary: Up to £40,000 DOE

COREcruitment is working with a hospitality company that is a growing late night bar group based in London that creates venues. 

They are looking for an exceptional head of reservations to take the reins and join their family.

I am looking for a pro-active, goal-oriented, ambitious, and organised self-starter with a passion for reservations and customer satisfaction alongside strong people management skills.

You will be at the forefront of the group’s reservations.

The position demands exceptional management of the reservations team, a hunger to beat targets, and high proficiency on DesignMyNight’s Collins bookings software.

We’re an entrepreneurial team so you’ll have the opportunity to have your say and grow with the business, leading the charge in the company’s overall reservations.

All candidates must have a minimum of 4 years’ experience in hospitality reservations on Collins software and 2 years at multi-site level.

Key Responsibilities:

• Management of the reservations team.
• Manage training (in Collins settings and up-selling) for all venues to ensure reservations are constantly optimised.
• Reservations technical set-up of future sites and openings
• Training of all future reservations recruits.
• Lead weekly sales meetings with GM’s.
• Using DesignMyNight’s Collins software to report on upcoming revenue and develop strategies for streamlining reservations.
• Work with the sales and marketing director to create new initiatives to drive off-peak sales.
• Management of all sales-related projects, including menu implementation, booking software optimisation and customer comms.
• Analyse competitor activity to suggest sales led initiatives to boost revenue.

Hours: Office Hours are 10am-6pm Monday-Friday.

Key Competencies and Skills Required:

• A natural and highly ambitious leader with a passion to grow in the hospitality industry.
• A passion for reservations
• Excellent eye for detail to ensure all projects are delivered to the highest standards
• A team player, ready to support others and work with departments, at all levels
• Excellent time management skills
• Strong communication skills, verbally and written
• Highly analytical and goal oriented.
• Highly proficient in excel and sales reporting
• An attentive management style. 
• Not afraid to use your voice to create conversation, give your opinion and suggest change where needed.
• An expert in DesignMyNight Collins booking software
• Excellent Phone Manner
• A desire to do whatever it takes to achieve customer satisfaction
• Ability to deal with demanding customers
• Strong understanding of pre-booked revenue and its optimisation
• Must be highly proficient on excel with excellent reporting skills

Does this sound like you?

If you are keen to discuss the details further, please contact send me your CV to sophie@corecruitment.com

COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors.

We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia.
To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities.

Likewise, if you are looking to recruit then we would love to hear from you.
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