ServiceNow Developer with ITSM & Performance Analytics Expertise

Are you ready to elevate your career with an innovative company seeking a proficient ServiceNow Developer? Our client, a leader in digital transformation, is seeking a dynamic individual to join their IT team.

This is an exceptional opportunity to leverage your IT Service Management (ITSM) and Performance Analytics skills in a role that promises both challenge and growth.

Key Responsibilities:

• Design and implement management dashboards within ServiceNow.
• Analyse KPIs and delve into performance metrics to enhance service quality and reduce delivery costs.
• Develop and refine Virtual Agent capabilities using AI, with a focus on Natural Language Understanding (NLU) to surpass mere keyword identification.
  
  You will be responsible for crafting new topics and implementing custom controls in the Pro version of the Virtual Agent.
• Utilize the Service Owner Workspace to enable portfolio managers and service owners to manage services comprehensively from a centralised location.

Required Qualifications:

• Proven experience in ServiceNow development, particularly within IT Service Management (ITSM).
• Strong expertise in Performance Analytics, capable of creating insightful management dashboards and detailed performance reports.
• Experience with ServiceNow Virtual Agent, including advanced knowledge of its Pro version functionalities.
• Familiarity with the Service Owner Workspace, with demonstrated ability to manage and optimise service delivery.

Desirable Attributes:

• A forward-thinker with a knack for problem-solving and innovation.
• Excellent communication skills, capable of liaising with technical teams and senior stakeholders.
• A commitment to continuous professional development and staying abreast of the latest industry trends.

Benefits:

• Outside IR35
• Engaging and supportive work environment.