Customer Service Advisor

We are looking for a Customer Service Advisor to join a busy team working onsite in Banbury on a six-month contract basis with full time hours (Monday - Friday).

Your primary focus will be the first point of contact for customers who have questions, concerns or issues with a product or service.

Each day will be different and offer a variety of tasks within the department, therefore you enjoy a role with variety, this could be the role for you!

As Customer Service Advisor, you will be responsible for:

• Responding to, and managing, incoming contact from the customers (telephone and email)


• Handling daily reports regarding carrier exceptions


• Building up knowledge of businesses and product ranges through ongoing product training


• Consistently delivering the highest standards and quality of service that retains existing customers and supports the development and growth of new customers


• Liaising with suppliers, couriers and internal departments to resolve customer issues

As Customer Service Advisor, the skills you will need:

• Excellent attention to detail


• Comfortable working in a quieter environment


• Highly organised and focused


• Excellent standards of attention to detail and accuracy


• Worked in a fast-paced team, able to multitask and work well under pressure


• Strong organisational skills, and able to manage workloads whilst prioritising


• Flexibility to work additional hours to support the team, when needed

What's in it for me?

The salary is £competitive and there are endless other benefits too, such as annual salary reviews, pension, life assurance, eye care vouchers, cycle scheme, free parking and more!