Customer Services Officer

Job Title - Customer Services Officer

Location - London NW8

Contract - 12 weeks

Hours - 37

Role summary -

This client is currently seeking a skilled Customer Services Officer to join their team.

The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues.

The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents.

Key Responsibilities:

• Receive and manage customer calls.


• Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests.


• Investigate and resolve customer complaints.


• Provide regular, up to date information, support and advice to C&C customers and colleagues alike.


• Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents.


• Provide support, in any capacity, to Service Hub colleagues.


• Administer repairs/housing email inboxes.


• Provide admin assistance to the housing allocations department.

Requirements:

• Previous experience in a customer service role


• Excellent communication and interpersonal skills


• Strong problem-solving and decision-making abilities


• Ability to work well under pressure and in a fast-paced environment.


• Proficient in Microsoft Office Suite


• Ability to work independently and as part of a team.


• Experience working in a housing or repairs environment is desirable.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk