Retention Director

Salary:  $150,000 annually

Location: East Coast, USA

My client, a leading national facilities management company, is actively seeking a Retention Director to join their team, who is ideally located on the East Coast.

This role offers an exciting opportunity to lead retention strategies and initiatives, ensuring client satisfaction and long-term partnerships across the company's extensive portfolio.

Responsibilities:

• Develop and implementing comprehensive client retention strategies to maintain and grow the company's client base.
• Analyze client feedback and performance metrics to identify areas for improvement and implement solutions to enhance client satisfaction.
• Collaborate with sales, operations, and customer service teams to ensure seamless communication and alignment of retention efforts.
• Build and maintain strong relationships with key clients, serving as a primary point of contact for escalations and resolving issues effectively.
• Monitor industry trends and competitor activities to identify opportunities for enhancing retention strategies and maintaining a competitive edge.
• Provide leadership and guidance to retention teams, setting performance goals, and fostering a culture of customer-centricity and excellence.

Key Requirements:

• Proven experience in client retention strategies within FM and Hospitality Industry
• Strong analytical skills and ability to interpret data
• Excellent communication and relationship-building abilities
• Familiarity with facilities management industry
• Leadership and team management skills

If you’re interested in this opportunity, please send your resume to Sharlene today! sharlene@corecruitment.com

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