Technical Support Officer

Job title - Technical Support Officer

Location - Hackney, E8

Contract - Temporary ongoing

Hours - Full Time 35 hours

Start Date: ASAP

We are currently recruiting for a Technical Support Officer to provide administrative support for the Resident Safety Team.

The successful candidate will be responsible for managing diaries, drafting letters and responding to enquiries, monitoring compliance, writing reports, project support and uploading documentation to a compliance database.

Duties would include:

• Manage diaries and draft letters


• Respond to enquiries and monitor compliance


• Write reports and provide project support


• Upload documentation to a compliance database


• Build solid working relationships with a variety of people


• Liaise directly with residents and others, mostly over the phone but also working face to face


• Prioritise a range of issues and a competing workload


• Develop and maintain high-quality administrative and management information systems to support the work of the team


• Ensure that all key project documentation is filed in accordance with council procedures


• Work in conjunction with relevant senior officers to ensure that administrative and project support is provided to cover the requirements of different workstreams within the team


• Support the Resident Safety team in developing ongoing improvements to digital record-keeping, migrating key documents to new systems as required, and contributing to the development of new procedures

Essential criteria and experience:

• Experience in supporting the Resident Safety team in developing ongoing improvements to digital record-keeping, migrating key documents to new systems as required, and contributing to the development of new procedures


• Experience in working in conjunction with relevant senior officers to ensure that administrative and project support is provided to cover the requirements of different workstreams within the team


• Experience in responding to enquiries and monitoring compliance


• Experience in writing reports and providing project support


• Experience in uploading documentation to a compliance database


• Ability to liaise directly with residents and others, mostly over the phone but also working face to face


• Experience in developing and maintaining high-quality administrative and management information systems to support the work of the team


• Ability to ensure that all key project documentation is filed in accordance with council procedures

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk