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Casework Officer

Service Care is recruiting for the Greater London Authority (GLA) for an ER Casework Officer.

The successful candidate will provide an effective, high-quality People Function service, advising on a range of employee relation issues and supporting ER casework activities that align with the GLA's aims and objectives.


Principal Accountabilities:



  • Work as part of an Employee Relations (ER) Casework team to support managers and colleagues across various activities, including monitoring the team's inbox and providing a first line of response.

  • Advise and support line managers with first-level ER casework, including sickness absence, disciplinary actions, resolutions, capability, and probation cases.

  • Proactively monitor and manage data provided to the ER Casework team, such as sickness absence reports and end of Fixed Term Contract information, initiating tasks and highlighting complex cases to ER Casework Advisers.

  • Serve as the main point of contact between the ER Casework Team and the TfL Pay Team, following up on queries and ensuring the TfL Pay Team has all necessary information related to Employee Relations work impacting pay, such as sickness absence.

  • Support the ER Casework Team in setting up formal meetings, preparing letter templates, attending formal meetings, and taking notes.

  • Collaborate with ER Casework Advisers to coordinate the occupational health referral process, support managers in producing comprehensive referral documents, and manage standard occupational health outcomes such as workstation assessments and stress risk assessments.

  • Assist with workplace adjustments activities, including arranging specialist referrals, obtaining PO numbers, and updating relevant trackers.

  • Promote and enable equality of opportunities, addressing the diverse needs and aspirations of London's communities.

  • Embrace a flexible approach to work, participating in cross-department and cross-organisational groups and project teams.


    • Person Specification:
    Technical Requirements:



  • Experience in a similar Human Resources role with a wide range of responsibilities, including:

    • ER casework experience and knowledge of employment law and best practices.

    • Maintaining and updating information on HR Information Systems and using Excel trackers.

    • Monitoring end of fixed-term contracts and sickness absence data, ensuring compliance with HR policies and procedures.

    • Advising on terms and conditions, codes of conduct, and employment legislation.

    • Organising occupational health referrals and contributing to absence management.Understanding of policies and procedures in:




    • Desirable Attributes:



  • Membership of or working towards membership of the Chartered Institute of Personnel and Development, or equivalent knowledge through experience.


    • Contact Information:
    Lewis.Ashcroft@servicecare.org.uk or call 01772 208962 for more information.