Repairs Assistant

Job title: Repairs Assistant
Location of the job: Ashford
Contract type: Full time role
Weekly hours: 37
Working hours and breaks: Office based
Start date: ASAP
Salary: £14.36
Job Summary:
We are seeking a dedicated and organised Repairs Assistant to join our Responsive Repairs and Planned Maintenance Team.

The successful candidate will provide administrative and telephone support, resolve general inquiries using housing policy knowledge, and contribute to a customer-focused service that ensures positive outcomes for tenants within the Council's policy and budget.

Key Responsibilities:

• Tenant Support: Meet or exceed tenant and customer expectations for advice and property repairs in accordance with agreed policies.


• Team Collaboration: Work closely with Repairs Inspectors and the Planned Maintenance Team to ensure excellent customer service for all tenants.


• Communication: Provide telephone support to manage queries efficiently and professionally.


• Inquiry Resolution: Resolve a high percentage of general inquiries using information systems and housing policy knowledge.


• Record Keeping: Ensure all communications with tenants are recorded accurately to aid effective coordination and communication within the team.


• Contractor Liaison: Support effective liaison with contractors and other partners as required.


• Administrative Tasks: Handle routine correspondence, raise repair jobs, issue accurate repair orders and inspections, authorize and process contractor variation orders and invoices, and administer contractor work completion and customer satisfaction data.


• General Support: Provide general administrative support as required.

Essential Requirements:

• Education: GCSE grade C or above (or equivalent).


• Experience: At least one year of experience in a role involving direct interaction with the general public or customers.


• Skills:
  
  
  
  • Excellent listening and communication skills.
  
  
  • Proficient computer skills, including data entry and MS Office.
  
  
  • Strong numeracy skills and ability to keep accurate records.
  
  
  • Ability to produce simple letters and correspondence.
  
  
  
  


• Personal Attributes:
  
  
  
  • Initiative and a methodical approach to work.
  
  
  • Flexibility in attitude and manner to handle various people and service situations.
  
  
  
  

Desirable Requirements:

• Qualification: NVQ Customer Service Level 2.


• Experience: Previous experience in a building maintenance or construction-related environment.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Adam at Service Care Solutions on 01772 208 966 or send an E-Mail to Adam.Pearce@servicecare.org.uk