Claims Handler

Job Type: Full Time, Permanent

Location: Manchester/Hybrid

Working Hours: 37.5 per week, Monday to Friday, on a hybrid basis of 2 days office/3 days home after initial training

Salary: Competitive, plus excellent benefits

Benefits

• A company people centric culture.
• Competitive base salary dependent on level of experience & qualifications.
• Company Contributory Pension.
• Life assurance benefit – x4 annual basic salary.
• 25 days holiday, plus bank holidays and our purchase/buy back scheme.
• Various discounts on lifestyle and entertainment via our ‘Perks at Work’ membership.
• Exam study and support.

About us

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.

At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.

The Vacancy – Claims Handler:

We are looking for an experienced Claims Handler to support our Claims Management Team in Manchester.

Due to the nature of the claims and system access requirements, it would be ideal if you are office based, however we can offer a hybrid working arrangement on a 2 days per week working from home basis after training.

This is an outstanding opportunity for someone looking for personal development who may aspire to becoming a Loss Adjuster in the future, or a move into a more technical claims role.

Our culture is to support our employees with the appropriate level of guidance and mentoring to fulfil their role to the required standards and drive their career progression.

This role forms part of the Claims Management Unit (CMU).

The CMU provide a full cradle to grave outsource claims handling facility on behalf of Lloyds Underwriters and Insurers, so you’ll need to have previous experience in claims handling and come from an Insurance or Loss Adjusting background, ideally cradle to grave, and have excellent customer service skills.

What you’ll be doing

• Recording new losses from policyholders and brokers and providing advice on policy cover, claim process and loss mitigation.
• To handle claims, typically up to 50k in value, on a cradle to grave basis including negotiation, settlement and repudiations.
• An understanding and handling of loss of funds.
• Producing to a high standard preliminary, interim and final reports for submission to insurers.
• Obtaining policy information from cover holders and checking policy cover.
• Requesting information and gathering supporting documentation from the parties associated with the claim in order to move the claim forward.
• Appointing and managing loss adjusters and suppliers.
• Actioning claim diaries and where applicable chase brokers and insurers for information.
• Advising policyholders/insurers/brokers on policy liability and providing answers to general insurance queries.
• Contacting tradesmen & discussing quotations/invoices with suppliers and repairers.
• Obtaining and understanding Equifax reports/weather reports.
• Ensure compliance with regulatory requirements at all times and highlight any contravention to the Team Leader/Manager.
• Uphold Woodgate & Clark Ltd Code of Business and Professional Conduct at all times.

About you

• Previous Claims Handling experience, including claims negotiation and settlement.
• Ideally be CII qualified or willing to work towards this.
• The ability to prioritise claims and your own workload.
• Quality focused to both internal and external customers.
• Good prioritisation and organisation skills.
• Achievement of KPI’s and client SLA’s, as well as targets set by line manager/team leader.
• Manage and respond complaints and compliments.
• Ability to work accurately in a fast-paced environment.
• Competent with MS office packages to an intermediate standard.

Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.

Woodgate & Clark uses a third party to undertake a number of checks (Pre-Employment Screening).

Any offer of employment made by Van Ameyde UK would be conditional upon receiving a satisfactory reference, identity checks and DBS check.