My client is looking for a Guest Service Manager to join their 5-star hotel on the edge of London.

As Guest Service Manager your primary responsibility is to oversee the front desk and to ensure the guests experience a fantastic experience.

We are looking for someone with fantastic customer service skills and a born leader so that the guest receives the best experience.

Company benefits

• Competitive salary
• Service Charge
• Company discounts throughout the group
• Fantastic training and career development programs

About the position

• Provide excellent customer service by responding to all customer and guest queries
• Anticipate the guests needs
• Oversee the running of the Front of House
• Handle and oversee feedback and complaints
• Act as Duty Manager
• Run daily reports
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Act as an ambassador for the company brand

The successful candidate

• Previous Duty Management experience in luxury hotels
• Good communication skills in English (written and verbal)
• Fantastic customer service skills
• Opera experience
• Someone who is well organised and willing to go the extra mile
• Great career progression options

If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.com

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