Customer Service Officer

Job Title: Customer Service Officer
Salary: £12.83 P/H
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Bournemouth, BH11
Start Date: ASAP
Work Pattern: Monday - Friday | 08:30 - 17:00pm

Join our client's dynamic Tenancy Advice and Repairs Team as a Customer Service Officer, where you'll play a crucial role in delivering top-notch customer service in our busy housing offices.

This position offers the opportunity to engage with residents both over the phone and face-to-face, ensuring their needs are met efficiently and professionally.

Key Duties and Responsibilities:

• Handle incoming telephone calls and emails from residents, providing timely and accurate responses.


• Diagnose repair requirements and book appointments, ensuring all details are properly recorded.


• Work under pressure to manage a variety of challenging situations with professionalism.


• Demonstrate excellent communication skills in all interactions with residents and team members.


• Utilise your initiative to resolve issues independently, while also contributing to team efforts.


• Maintain high standards of customer service, striving to exceed residents' expectations.

Qualifications and Experience:

• Strong team player with a proactive approach.


• Effective communicator with experience in customer service roles.


• Ability to manage time efficiently and prioritize tasks under pressure.


• Experience in handling a high volume of telephone calls and emails.


• Competence in using customer service software and booking systems.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk