Disrepair Administrator

Job Title: Disrepair Coordinator
Work Pattern: 35 Hours a week
Contract: Asap start
Location: W6 9EA
Pay Rate: £25.84 p/h Umbrella

Job Purpose:
The Disrepair Administrator will support the Disrepair Team in managing daily administrative tasks, ensuring smooth operations and effective case management related to disrepair claims.

This role involves coordinating with various stakeholders, including contractors, legal team members, surveyors, and residents, to ensure timely and accurate completion of tasks.

Key Responsibilities:

• Regularly check and manage the team's email inbox, ensuring all communications are addressed promptly.


• Raise and receipt purchase orders as needed for disrepair-related work, ensuring accuracy and compliance with organisational policies.


• Act as a primary point of contact for contractors, legal team members, and surveyors.
  
  Address and resolve day-to-day enquiries related to disrepair cases.


• Manage surveyor diaries by booking appointments for inspections.
  
  Ensure all appointments are scheduled in a timely manner and communicate the details to all relevant parties.


• Engage with residents to address enquiries related to disrepair cases.
  
  Provide updates on case progress and respond to any concerns or issues.


• Monitor disrepair cases using the system.
  
  Update case statuses as required, ensuring accurate records are maintained and cases progress towards resolution.
  
  (Training will be provided.)


• Provide general administrative support to the Disrepair Team, including document preparation, data entry, and maintaining records.

Required Skills and Experience:

• Basic knowledge of Microsoft Excel, Adobe, and Word is required.
  
  Familiarity with case management systems is advantageous.


• Previous experience in repairs administration or a similar role is desirable but not essential.


• Strong written and verbal communication skills.


• Excellent organisational skills.

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk