ICT Business Partner

Job Title: ICT Business Partner
Location: Thames Valley South
Contract: 12-Month Contract
Pay Rate: £450 per day
Contact: Lewis Ashcroft, Service Care Solutions

Job Description:
We are seeking an experienced ICT Business Partner to join our team on a 12-month contract in Thames Valley South.

As an ICT Business Partner, you will play a crucial role in managing the relationship between ICT and key Force stakeholders, ensuring that ICT services align with business objectives and deliver maximum value.


Key Responsibilities:

• Manage relationships with key stakeholders to align ICT services with Force objectives.


• Identify and exploit opportunities for technology and ICT service solutions.


• Ensure ICT systems and services meet business needs and deliver identified benefits.


• Manage a portfolio of ICT customers to ensure services are fit for purpose and deliver best value.


• Proactively manage Service Improvement Plans to enhance service delivery and customer satisfaction.


• Build strong relationships with senior officers and staff to facilitate collaboration and identify opportunities for technological innovation.


• Negotiate and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).


• Validate and justify business ICT needs, conduct feasibility studies, and prepare business cases.


• Work closely with the ICT Portfolio Management and change programs to support Force priorities.


• Act as a subject matter expert and provide guidance across ICT functions.

Required Skills and Experience:

• Proven experience in ICT management within a complex environment, ideally using ITIL frameworks.


• Strong understanding of the IT environment and technical platforms relevant to the organisation.


• Proficiency in business improvement techniques and service delivery economics.


• Experience in developing business proposals and presenting them effectively.


• Excellent communication skills, both written and oral, with a customer-focused approach.


• Ability to influence and achieve significant outcomes through persuasion.


• Willingness and ability to travel to various locations across the Force areas as required.

Additional Information:

• The role requires a full UK driving license due to the need for flexible working hours and travel to various locations.


• Experience with ISO 9001, ISO 27001, and ITIL best practices is highly desirable.

To apply, please contact Lewis Ashcroft at Service Care Solutions on 01772 208962 and Lewis.Ashcroft@servicecare.org.uk