Triage and Research Officer

Triage and Research Officer

Service care Solution are currently recruiting for a Triage and Research Officer in Havering.

The Triage and Research Officer is responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing.

Pay rate - £14.26 per hour / £17.54 ltd (umbrella)

Main Responsibilities

As a Triage and Research Officer, you will be responsible for:

• Receive and triage written and verbal service complaints, notifications and enquiries whilst conducting thorough and timely comprehensive reviews of incoming material.


• As the above for Information Access, Subject Access and EIRs.


• Risk assess complaints and requests for information to support informed decision making; ensuring those identified as high risk and/or high complexity are prioritised as most urgent.


• Utilise statutory provisions to request relevant information necessary to process complaints and prepare complaints documentation to enable the decision maker to make robust decisions within legislated time limits.

Requirements:

• Enhanced DBS


• Appropriate Customer Services qualification or relevant experience.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team


• Excellent rates of pay


• Payroll services twice a week

If you are interested in the Triage and Research Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!