New Patient Success Advisor

Job Title: New Patient Success Advisor
Location: Lincoln LN2
Salary: £24,544 per annum (rising to £25,545 after successful probation)
Hours: 40 Hours per week

Purpose of the role -
Are you passionate about making a difference in people's lives?

Join our clients team as a New Patient Success Advisor, where you'll guide and support potential patients on their journey toward ADHD diagnosis and treatment.

You'll play a crucial role in helping patients understand the benefits of their path to better health.

Key Responsibilities:

• Communicate the benefits, process, and potential outcomes of ADHD diagnosis and treatment plans to prospective patients.


• Build and maintain strong relationships with patients, ensuring they feel supported throughout their journey.


• Guide patients through the initial assessment stage, providing clarity and reassurance.


• Maintain up-to-date knowledge of ADHD and our clinic's unique approach.


• Track patient interactions via our CRM system, ensuring timely follow-ups and excellent patient care.


• Collaborate with clinical and front-office staff for seamless communication.


• Provide feedback to management on how to improve the patient experience.

What We're Looking For:

• Strong communication skills with a compassionate yet task-focused approach.


• Confidence in managing your own workload and using computer systems such as MS Office.


• Ability to work well under pressure in a KPI-driven environment.


• Previous sales experience and knowledge of ADHD is desirable.


• Degree in psychology, nursing, social work, or related fields is advantageous.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk