Housing Administrator

Job Title: Housing Administrator
Salary: £14.18
Location: Kings Cross with occasional travel to Hammersmith and site visits around London.
Contract: 3-month term with potential for extension based on business needs
Working Hours: Monday - Friday, 9 am - 5 pm

We are a prominent London housing association dedicated to providing high-quality homes and fostering safe, supportive communities.

We're looking for a Housing Administrator to join our team in the External Managing Agent department, where you'll play a vital role in supporting Property Managers and Housing Officers to ensure smooth operations and top-notch service delivery.

If you're passionate about customer service, enjoy building positive relationships, and thrive in a fast-paced environment, this role could be a great fit! We're seeking someone with strong communication and problem-solving skills, who can confidently engage with residents on arrears and housing-related matters.

Proficiency in Microsoft Word and Excel is essential, along with the ability to handle diverse tasks, prioritize, and work independently.

As a Housing Administrator, you'll support our Property Managers and Housing Officers with tasks such as:

• Managing resident callbacks and inquiries


• Handling administrative tasks and maintaining accurate records


• Assisting with low-level rent and service charge arrears


• Coordinating service charge billing and fire risk actions


• Facilitating repair requests and following up on maintenance issues

This list outlines core responsibilities, though additional tasks may be assigned to support the team.

• Previous experience in a customer service or administrative role


• Strong verbal and written communication skills


• Confidence in engaging with residents and discussing housing-related matters


• Excellent organizational skills with the ability to manage a varied workload


• Competency in Microsoft Office, particularly Word and Excel