Restaurant Reservation and Yield Manager – Premium Hospitality Group

Location: Malta

Salary: circa €40,000 annual basic + benefits

My client is a top restaurant operator with premium lifestyle food and beverage outlets in the Mediterranean.

They are currently undergoing an exciting phase of growth and development and are looking to bring in a dynamic and experienced Restaurant Reservations & Revenue specialist to join the Group.

This role is pivotal in optimizing the reservation process, maximizing revenue, and ensuring a seamless guest experience.

KEY RESPONSIBILITIES & DUTIES

Reservations Management:

• Oversee the daily operations of the reservation system (multiple operations)
• Manage and optimize reservation policies and procedures
• Train and develop the team to provide exceptional guest service during the reservation process
• Implement strategies to increase reservation volume and occupancy rates
• Analyze reservation data to identify trends and opportunities for improvement
• Ensure maximization of the events reservations and private dining rooms.

Revenue Management:

• Develop and implement revenue management strategies to maximize profitability.
• Monitor key performance indicators (KPIs)
• Work with the Restaurant Managers and Directors to ensure correct pricing and promotions
• Analyze historical data to forecast future demand and adjust capacity accordingly.

Guest Experience:

• Ensure a seamless and personalized guest experience from reservation to departure.
• Collect all relevant information at booking stage to ensure 5
  
  * operations and service
• Handle guest inquiries and complaints promptly and professionally.
• Identify opportunities to enhance the guest experience and implement innovative solutions.

QUALIFICATIONS AND SKILLS:

• Proven experience in a similar role within a high-end restaurant group.
• Must have experience in a high-end hospitality operation as a Reservations Manager / Reservation Supervisor or Food and Beverage Revenue Manager
• Relevant experience using and managing online reservations systems (such as SevenRoom: OpenTable; Google Reservations; etc)
• Strong understanding of reservation systems and revenue management principles.
• Excellent customer service skills and communication
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• The ability to work well under pressure and in a busy environment
• Proficiency in Microsoft Office Suite and reservation software.
• Passion for the hospitality industry and a commitment to delivering exceptional service.
• English fluency (oral and written)

If you are interested in having a chat about this role, please forward updated CVs to Beatrice at COREcruitment / beatrice@corecruitment.com